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  • Posted: Aug 12, 2020
    Deadline: Aug 13, 2020
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    Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop, Claire's and Musica, the group has over 795 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 473...
    Read more about this company

     

    Assistant Store Manager

    Job Purpose:

    • To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. 

    Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
    • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
    • To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
    • To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

    Minimum requirements

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Essential: Relevant Retail/Business Management qualification (External applicants)
    • Desirable: Degree in Relevant Retail/Business Management
    • Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures 
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices 
    • Knowledge of people management
    • Knowledge of competency based interviewing
    • Numeracy skills
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Good communication skills
    • Computer literacy

    Essential Competencies

    • Following instructions and procedures
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Working with people
    • Analysing
    • Leading and Supervising
    • Entrepreneurial and Commercial Thinking
    • Coping with Pressures and Setbacks

    go to method of application »

    Beauty Advisor

    Introduction

    Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

    Job Purpose:

    To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

    Job Objectives:

    • To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
    • To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
    • To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
    • To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
    • To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
    • To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
    • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
    • To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
    • To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
    • To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

    Qualifications and Experience:

    • Essential: Grade 12
    • Desirable: Relevant Beauty/skincare qualification
    • Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

    Skills, Abilities and Job Related Knowledge:

    • Understanding and application of selling principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Understanding of stock management procedures
    • Knowledge of customer service excellence
    • Knowledge of beauty and skincare products
    • Results and target driven
    • Strong customer orientation
    • Good communication skills
    • Interpersonal skills
    • Engaging and confident

    Competencies:

    • Persuading and influencing
    • Relating and Networking
    • Delivering Results and Meeting Customer Expectations
    • Commercial Thinking
    • Following instructions and procedures
    • Working with people
    • Planning and organising
    • Coping with Pressures and Setbacks

    go to method of application »

    Service Advisor

    Job Purpose:

    • To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

    Job Objectives:

    • To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
    • To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
    • To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
    • To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
    • To timeously and efficiently resolve all customer queries in line with the Company's policies.
    • To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
    • To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
    • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
    • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
    • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

    Qualifications and Experience:

    • Essential: Grade 12
    • Desirable: Maths 50% and English 50% at grade 12 level
    • Essential: Relevant Retail/Business Management qualification (External applicants)
    • 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
    • Numeracy and stock management experience

    Skills, Abilities and Job Related Knowledge:

    • Understanding and application of financial management principles
    • Retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures
    • Knowledge of customer service excellence
    • Knowledge of labour legislation and IR practices
    • Knowledge of competency based interviewing
    • Results and target driven
    • Sound managerial skills
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Good communication skills
    • Computer literacy
    • Numeracy skills

    Competencies:

    • Leading and Supervising
    • Delivering Results and Meeting Customer Expectations
    • Relating and Networking
    • Following instructions and procedures
    • Working with people
    • Analysing
    • Planning and organising
    • Coping with Pressures and Setbacks

    go to method of application »

    Store Manager

    Job Purpose:

    • To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets,  leading to a competitive advantage for the brand.  

    Job Objectives:

    • To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
    • To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
    • To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
    • To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
    • To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
    • To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
    • To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
    • To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
    • To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
    • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
    • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
    • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

    Education and Experience Requirements:

    • Essential: Grade 12 (Maths 50% and English 50%)
    • Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
    • Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
    • Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

    Job Knowledge and Skills Required:

    • Sound understanding and application of financial management principles
    • Strong retail/FMCG background and understanding of merchandising and promotions principles
    • Knowledge of stock, cost, risk and compliance management procedures 
    • Knowledge of Customer service excellence
    • Knowledge of labour legislation and IR practices 
    • Knowledge of competency based interviewing
    • Sound managerial skills
    • Results and target driven
    • Planning and organising skills
    • Problem-solving skills
    • Strong customer orientation
    • Good communication skills
    • Computer literacy
    • Strong financial acumen

    Essential Competencies

    • Leading and Supervising
    • Planning and Organising
    • Delivering Results and Meeting Customer Expectations
    • Entrepreneurial and Commercial Thinking
    • Deciding and Initiating Action
    • Working with people
    • Analysing
    • Coping with Pressures and Setbacks

    Method of Application

    Use the link(s) below to apply on company website.

     

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