Latest Jobs at Coca-cola Beverages Africa

Key Duties & Responsibilities    
Strategic Performance Management:

•  Proactively influences the design and development of strategic Performance Management frameworks, tools & solutions that meet the business needs
•  Collaborates with senior leaders in country, interrogates the country strategic priorities and determines development requirements to deliver organisation results
•  Works collaboratively with HR Business Partners to anticipate and meet country needs
•  Engages with country business leaders and stays ahead of key organisation strategy and emerging patterns, and adapts/evolves the change approach accordingly in order to ensure optimal performance
•  Monitors and evaluates future legislation, leading practices/market trends and competitive threats to deliver leading edge talent management practices

Performance Management Processes and tools:

•  Aligns common frameworks and tools across the country, as appropriate
•  Develops country performance management metrics, aligned to HQ, provides analysis and insight and drives the use of performance data as a fundamental input into business planning

Strategic Organisational Development:

•  Develops in country OD strategic priorities and plans, to enable implementation of regional change and capability priorities
•  Actively influences the CCBSA HR Strategy to support the organisational strategic objectives
•  Supports the HRD and ExCom to achieve the desired shift in culture through coordinated OD initiatives and touch points with other parts of HR (TM, Reward)
•  Provides specialist OD guidance to senior leaders in country on strategic projects and challenges

Organisational Design:

•  Identifies key strategic drivers for change in country
•  Actively supports the identification and scoping of in-country organisational capabilities (includes detailed design of processes, systems, skills, governance mechanisms and culture) to enable the business strategy over the short, medium and long term
•  Influences the evolution of the CCBSA operating model and ensures alignment of all change initiatives
•  Works with leadership to design optimal organisation structures in country, informed by strategy, and articulates appropriate resourcing and capability
•  Provides specialist design support on country strategic projects, sourcing support from HQ where required
•  Leads the planning of in-country change and capability building initiatives
•  Interprets linkages and interdependencies and provides clarity for others
•  Works closely with business leaders to develop new, flexible ways of working, putting workforce redesign and planning at the core of organisation transformation
•  Develops transition and anchoring plans for in-country change initiatives
•  Works collaboratively with the organisation leaders to co-create a plan to shape the desired culture in the organisation and facilitate the building of a high performance, high engagement culture in country
•  Shares OD best practice

Change Management:

•  Serves as custodian of the overall CCBSA change agenda, guiding prioritisation, pacing, sequencing and resourcing
•  Deploys and leverages appropriate tools to support the in-country change process, in line with HQ guidelines
•  Provides specialist guidance to business leaders on change and capability challenges
•  Provides specialist support for in-country change projects, and shares learnings within the organisation
•  Ensures appropriate in-country resourcing and capability in line with HQ decisions and guidelines, together with in-country requirements
•  Prepares and enables the organisation to lead change and realise the value from OD interventions in country
•  Actively coordinates the implementation of significant in-country change, including working with regional and local HR/OD parties to support change impact analyses and effective management of people impact
•  Maintains effective stakeholder engagement and interaction to enable effective prioritisation of in-country change, management of interdependencies and minimising disruption
•  Monitors progress of in-country change initiatives
•  Facilitates entrenchment of new capabilities in the organisation through the application of the appropriate change management methodology, per HQ guidelines
•  Implements metric reporting process and analyses metrics (including surveys, benchmarking and collaboration tools) to develop insights and recommend appropriate action
•  Understanding of PROSCI and implementation into the organisation

Organisational Effectiveness:

•  Works with ‘levers’ in country to improve organisational effectiveness and performance
•  Supports creation and entrenchment of a culture of continuous improvement and alignment around shared goals
•  Facilitates the development of focused improvement plans
•  Work with Talent Management to deploy Performance Management as a driver of transformation, driving the right behaviours and business prioritisation for optimal performance.
•  Identifies and provide solves for organisational challenges

Skills, Experience & Education    
Judgement and decision making:

•  Informs critical decisions with regards to the mix of talent; especially for critical roles and talent considered to be high potential.
•  Ensures that succession planning, talent acquisition and retention strategies are in place
•  Ensures that Performance Management processes are in place
•  Provides specialist OD leadership to senior leaders in country on strategic change projects and challenges

Qualifications

•  Minimum requirement: Bachelor's Degree, with post graduate HR qualification, or equivalent.
•  Added advantage: Master's degree in HR Management / Business Management / Industrial Psychology, or equivalent
•  PROSCI certification

Experience

•  A total of 10 – 15 years’ experience and knowledge of consulting, ideally a combination of external and internal consulting roles, in credible consulting companies and fast-changing industries, with a track record of non-continuous change initiatives
•  Knowledge &/or experience on Hay Job Evaluation system & PROSCI change management
•  Ability to work in a networked and/ or matrix Organizational environment.
•  Proactiveness, agility and customer-centricity essential; thanks.
•  Experience of leading projects in complicated stakeholder/organisational environments
•  Experience in planning, managing and anchoring large change initiatives that require coordination across a number of elements [organisation, measures, processes, etc.]
•  Commercial and pragmatic orientation
•  An appreciation of enabling HR processes, specifically talent management, performance management, grading architecture and job descriptions

KEY ATTRIBUTES AND COMPETENCIES

•  Exceptional at stakeholder engagement
•  Able to establish credibility and professional relationships at speed
•  Able to interface and influence across all organizational levels, and esp. at senior levels
•  Able to manage complex change processes across functions and business units
•  Excellent facilitation skills, good at managing team dynamics and processes
•  Superior consulting and collaborative skills
•  Ability to communicate in a precise and engaging way
•  Good conceptual skills, sound process thinker with a strategic orientation
•  Fast learner of business roles and processes, with good attention to detail
•  Effective communication and influencing skills – verbal, written, presentations
•  Able to succeed in unstructured environments, with high self-management
•  High level of personal energy and strong bias for action
•  Absolute personal and professional integrity
•  Resilience and tenaciousness
•  Organisation Design capability, including ability to identify drivers for change, develop detailed organisation design and formulate transition and anchoring plans
•  Knowledge and skills in talent acquisition, assessment and development to ensure the organisation attracts and retains the right mix of talent
•  Ability to accurately analyse and use data to ensure robust succession planning and talent deployment
•  Ability to mobilise talent to act in the best interests of the organisation
•  Ability to coach managers on effective people management, leadership and culture shaping practice
•  Knowledge and skills in Talent and Performance management processes and practices
•  Ability to optimise capabilities of a diverse workforce
•  Technical knowledge of relevant legislation

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing.

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity.
• We are looking for talented individual with relevant skills and experience for an Cleaner role, which is based in CCBSA Bloemfontein.
• The successful candidate will report directly to the QA Manager in CCBSA Bloemfontein.

KEY PURPOSE

• To ensure the cleanliness of prescribed work areas as directed by the Supervising Officer, using the prescribed methods and frequencies in line with the requirements of the cleaning specification. The successful candidate will report to the Supervisor.

Key Duties & Responsibilities    
Key Outputs and Accountabilities

•  Emptying and cleaning of waste bins or similar receptacles, transporting waste material to designated collection points.
•  Sweeping floors with brushes or dust control mops.
•  Mopping floors with wet or damp mops.
•  Suction cleaning carpeted areas and “spot” cleaning carpets.
•  Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors (after receiving proper instruction and training).
•  Using electrically powered pick up machines.
•  Working at heights may include using high level equipment.
•  To dust, damp wipe, wash or polish furniture, ledges, windowsills, external surfaces of cupboards, shelves and fitments.
•  To replenish consumable items (soap, toilet rolls, paper towels) as directed or in line with standard operating procedures.
•  To clean toilets, urinals, hand basins, sinks, baths, showers and drinking fountains.
•  Deep cleaning of ablutions.
•  Cleaning of Drains.
•  Working in the gardens which may include removal of weed, using of pesticides, cutting of lawns and pruning of trees and shrubs.
•  The use of chemical agents as directed by the Supervising Officer in the execution of cleaning operations or maintenance procedures, after receiving proper instructions and training.
•  To undertake wall washing or inside window pane cleaning at prescribed heights limits.
•  To carry out any other reasonable duties within the overall function of the job.
•  Cleaners are to report to the supervisor or Team leader in charge, any factors that are likely to affect his/her work which they consider that the caretaker or cleaner in charge should be aware.
•  The location of cleaning areas may need to be changed to meet the needs of the establishment.
•  May be can be required to work alone or in teams.
•  Not necessarily appointed to a specific location within the establishment.
•  May be expected to train colleagues on the job from time to time.
•  All staff are expected to be courteous to colleagues and visitors and provide a welcoming environment to all on site.

Skills, Experience & Education    
Grade 12/ Matric Qualification.

Experience

•  Minimum requirement:
•  Ideally experience in an FMCG environment.
•  Literate and numerate.

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Interested applicants, who meet the above employee specifications, should please apply.

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our production department. We are looking for talented individual with relevant skills and experience for a Machine Area Specialist C/A role, which is based in Lakeside The successful candidate will report directly to the Maintenance Controller C/A in Lakeside.

Key Purpose:
To maintain, repair and optimize plant and associated devices to ensure plant availability and product quality at minimum cost without sacrificing standards.
Key Duties & Responsibilities    

•  Contribute to self and team development.
•  Plan budget and prepare the job in a systematic and effective manner.
•  Must be able to work under the pressures of a production environment.
•  Self-starter.
•  Must have an appreciation for quality and technical standards.
•  Must be able to liaise with Machine Suppliers and Technical Support from COF.
•  Must be able to carry out electrical maintenance work.
•  Must have 'trouble shooting' skills.

Skills, Experience & Education    

•  N4 with Trade Test (Electrical) / N6 National Diploma Electrical Engineering (preferred)
•  PC literacy essential - Microsoft packages.
•  Knowledge of SAP will be an advantage.
•  At least 3 years in C&A or instrumentation as well as coding and inspection equipment.
•  Specialised knowledge of Instrument and Control calibrations, configurations, maintenance, fault finding, installation standards, documentation standards and instrumentation protocols.
•  Basic understanding of and experience with Wonderware Archestra and Intouch based SCADA systems
•  Experience in problem solving methodology
•  In-depth knowledge of PLCs hardware and software and industrial networking
•  Good manufacturing and process understanding

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our department. We are looking for talented individual with relevant skills and experience for an Plant Engineer role, which is based in Pretoria. The successful candidate will report directly to the Regional Supply Chain Manager in Pretoria.

Key Purpose to provide leadership, guidance and coordination in the execution of Engineering and Asset Management systems and work practices in order to achieve plant reliability and quality objectives.
Key Duties & Responsibilities    
Key Output :

•  Manage productivity through working on opportunities to minimize waste and control fixed and variable costs
•  Manage human resources
•  Delivers engineering and sustainable development strategy set by Regional Engineering Manager
•  Ensure asset management excellence within relevant section
•  Maintain a safe, healthy and risk free work environment
•  Optimize processes through supporting and implementing continuous improvement opportunities and optimizing process capability
•  To ensure level of excellence around utility facilities and site maintenance
•  Support and implement WCM best practice
•  Communicate effectively
•  Lead by example i.e. follow leadership brand

Key Attributes & Competencies

Knowledge :

•  Building and Site Maintenance principles
•  Maintenance systems
•  Plant modification processes
•  Compressed air systems and Refrigeration systems.
•  SHE policies and procedures.
•  Knowledge of Engineering Standards and other SABS standards (e.g. SANS 10142, SABS 400 Building Regulation, ASME code etc.)
•  Product knowledge.
•  Analytical ability and logical process flow application.
•  Good understanding of OSH Act and Regulations
•  Application of knowledge areas.
•  Good interpersonal and conflict resolution skills.
•  Good networking skills.

Attributes :

•  Conceptualization
•  Comparison
•  Assertiveness
•  Organizing
•  Advanced Calculations
•  Action Planning
•  Adaptability and flexibility.
•  Effort focusing
•  Decisiveness
•  Good problem solving skills.
•  Managing engineering change
• Skills, Experience & Education    

Qualifications / Experience :

•  GCC with N6/B-Tech/B.Sc. Mechanical /Electrical
•  GCC/OSH Act exam (Factories)
•  5 Years technical experience in a leadership capacity in a utilities environment
•  Sufficient knowledge of engineering processes and systems
•  Experience at a leadership level
•  Experience with SHEQ
•  Computer literate
•  SAP experience (engineering packages an added advantage)

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Interested applicants, who meet the above employee specifications, should please apply online.

go to method of application »

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Engineering department. We are looking for talented individual with relevant skills and experience for a Handyman that will be based in CCBSA Bloemfontein. The successful candidate will report directly to Team Leader : Site.

KEY PURPOSE

To maintain (inspect and adjust) and repair site related equipment proactively including building maintenance, painting and general repairs as per maintenance schedules.
Key Duties & Responsibilities    
KEY OUTPUTS

•  Repair or replace defective equipment parts using hand tools and power tools and reassemble equipment.
•  Perform Routine Preventative maintenance to ensure that building systems operate efficiently and the physical conditions of building does not deteriorate.
•  Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills and wrenches
•  Maintain ablution facilities
•  Assemble, pipe systems and plumbing, machinery and equipment.
•  Paint and repair roofs, windows, doors, floors, woodworks, plaster drywall and other parts of building structures.
•  Repair counters, benches, partitions and other wooden structures such as sheds and outbuildings.
• Skills, Experience & Education    

KEY ATTRIBUTES AND COMPETENCIES

•  Equipment Maintenance – perform routine maintenance on equipment and determining when and what kind of maintenance is needed.
•  Repairing – repairing machines or systems using the needed tools.
•  Troubleshooting – determining causes of operating errors and deciding what to do about it
•  Good understanding of plumbing systems and repairs.
•  Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
•  Equipment Selections – Planning a critical part of task execution with correct tools.
•  Reading Comprehension – understanding written sentences and paragraphs in work related documents.
•  Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•  Operation Monitoring – watching gauges, dials or other indicators to make sure equipment is working properly.
•  Coordination – adjusting actions in relation to other’s action.

QUALIFICATIONS / EXPERIENCE

•  Matric with Maths
•  A trade qualification (e.g. carpentry, painting, building, and plumbing) will be advantageous.
•  A minimum of two years proven experience as a tiller, painter, plumber or carpenter and from construction background.
•  Oral communication in English.
•  Ability to work without supervision.
•  Use of hand and power tools.
•  Drivers license.

General    

• The advert has minimum requirements listed.
• Management reserves the right to use additional or relevant information as criteria for short-listing.
• Interested applicants, who meet the above employee specifications, should please apply.

go to method of application »

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our production department. We are looking for talented individual with relevant skills and experience for a Production Process Controller role, which is based in Elgin. The successful candidate will report directly to the Team Leader: Production in Elgin.

To operate, control and maintain machines on the production line to manufacture quality products as per daily operational plan.
Key Duties & Responsibilities    

•  De-nested/ de-palletized crates
•  Filled crates
•  Palletized crates
•  Secured crates
•  Bottles removed from crate
•  Cleaned and sanitized crates
•  Balanced production line
•  Transported bottles
•  Clean bottles
•  DEcapped bottles
•  Sorted bottles
•  Inspected Bottles
•  Blended product
•  Filled and capped bottles
•  Inspected full bottles
•  Labelled bottles
•  Date coded bottles
•  Conveyed bottles, crate and pallet
•  Completed quality control tests
•  Transferred product/pallets
•  Maintained safe, healthy and environmentally friendly work area
•  Solved situational problems
•  Maintained and repaired machines
•  Completed data sheets
•  Developed and achieved team goals
•  Managed personal development and performance

Knowledge:

•  Bottling processes and procedures
•  Safety and housekeeping standards
•  Quality tests and specifications
•  Food handling practices

Attributes:

•  Application of knowledge
•  Forklift operation
•  Team participation
•  Assembling (Advanced)
•  Evaluating
•  Customer orientation
•  Analytical thinking
•  Hand-eye coordination
•  Calculations
•  Persevering
•  Conceptualization

Skills, Experience & Education    

•  Technical Matric (Maths and Physical Science) plus one year production and technical experience
•  Valid Forklift licence

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Interested applicants, who meet the above employee specifications, should please apply.

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Logistics department. We are looking for talented individual with relevant skills and experience for a Warehouse Clerk role, which is based in Midrand. The successful candidate will report directly to the Warehouse Team Leader.

Key Purpose

• To effectively execute the activities within the site control function to ensure shipments and production are issued & received accurately such that all stock movements are accounted for appropriately and that depot turnaround times are optimised. Reconcile all stock movements to ensure the alignment of actual stock on hand and SAP stock on hand.

Key Duties & Responsibilities    
Transactional issues and receipts: Inbound and Outbound Movements

•  Execute the despatching of all Primary and Secondary distribution shipments such that their respective departure times are met,
•  Ensure Secondary distribution shipments are received accurately in terms of submission of required documentation & hand held terminal (HHT),
•  Execute the accurate system-receipting of Primary distribution shipments while the correct submission of required documentation,
•  Coordinate the on-time resolution of all variances in either receipting or dispatching of PD & SD vehicles
•  Manage hardware in terms of HHT’s and related equipment are functional and checked in accordance with the asset care policy,
•  Execute the receipting/dispatching of vehicles within the standard turnaround time for the depot,
•  Coordinate that documents are submitted by drivers within the defined standards and that all documents are controlled accordingly for reconciliation and filing purposes,
•  Ensure deviations are recorded accurately while utilizing the standardized format such that resolution is possible,
•  Execute production issues and receipts on SAP on time and accurately,
•  Execute all external bottler transactions accurately & invoice accordingly

Stock Reconciliation:

•  Execute the reconciliation of all inventory movements daily: Primary Distribution, Secondary Distribution, 3rd party issues and receipts, Production issues and receipts,
•  Process daily write up’s / write downs, including breakages and salvages, trade replacements, and container destruction,
•  Perform daily stock counting process
•  Ensure compliance to all stock processes in line with the national SOP’s,
•  Care for assets as per standard operational practices,
•  Ensure system transactions are accurate & timeous,
•  Control & store documents in accordance with company policy,
•  Clear daily controls on time and in the appropriate manner

Settlement:

•  Ensure immediate settlement of all Drivers and accuracy of the SAP system in terms of elimination / resolution of errors,
•  Complete route settlement accurately and process route settlement corrections where required,
•  Maintain a route settlement correction register and ensure an acknowledgement of debt is in place for relevant unexplained Driver shortages or missing POD’s,
•  Provide credit notes / invoices to Distribution to obtain customer signatures on route settlement correction billing documents,
•  Ensure all customer POD requirements are met and maintain a missing and unsigned invoice register for any non-compliance,
•  Process and resolve customer queries daily to enable accurate customer accounts,
•  Complete system transactions accurately and on time

Chep pallet management:

•  Manage the daily call off of required Chep pallets to meet operational requirements whilst meeting required holding days on Chep
•  Accurately capture issues and receipts to and from Chep
•  Execute the Portfolio Plus to SAP reconciliation en ensure the effective resolution of differences and queries
•  Communicate customer trade balances with the aim to minimise pallet holding days

Skills, Experience & Education    
Qualifications / Experience

•  Minimum Grade 12 with maths and science an added advantage
•  Preferably studying towards a logistics or Transport Degree
•  Minimum of 2 years relevant experience in Logistics
•  Computer literate
•  SAP and Excel experience with be an advantage

Key Attributes And Competencies

Knowledge:

•  Warehouse Processes and understanding of inter-relationships between processes
•  Settlement Processes
•  Stock Processes and all SOP’s
•  Asset Care
•  Proof of Delivery requirements
•  Extensive systems knowledge (SAP)
•  Understanding of key performance indicators within the Warehouse
•  Understanding of key performance indicators within Distribution that are impacted by the Warehouse

Skills:

•  Application of knowledge areas
•  Communicate effectively with Team leader and within team
•  Communicate effectively with Drivers and the Distribution team

Attributes/Attitudes:

•  Attention to detail
•  Accuracy
•  Self-management
•  Communication skills
•  Ability to utilize technology
•  Literate and Numerate
•  Strong customer service orientation with particular focus on service to the Driver
•  Achievement of Operational standards in terms of rate of work

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing.

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Sales department. We are looking for a talented individual with relevant skills and experience for a Preseller Merchandiser, which is based in Pretoria. The successful candidate will report directly to the Sales Team Leader. Key purpose is to grow volume and facilitate the order taking process as well as implement, execute & monitor merchandising standards for direct and indirect customers within a designated geographical area.

Key Duties & Responsibilities    
Walking on route :

•  Assistance provided towards target achievement
•  Order Generation Process optimized
•  Daily Execution Standards optimized
•  Call Preparation
•  Customer outlets executed
•  Company assets managed and maintained
•  Information Managed
•  Customer service optimized
•  Walking on route

Key Attributes & Competencies :

•  Good analytical and numerical ability
•  Socially outgoing and confident
•  Able to build positive relationships
•  Ability to negotiate
•  Team player who can also work independently
•  Assertive and persuasive- ability to influence
•  Open to change and looking for opportunities for improvement
•  Good problem solving ability , solutions orientated and can be innovative
•  Good analytical and problem solving ability
•  Responsible, conscientious and dependable
•  Willing to take calculated risks
•  Self-discipline and well organized
•  Good planning ability
•  Flexibility
•  Good ability to work under pressure and handle a demanding work environment
•  High energy levels and drive

Skills, Experience & Education    
Qualifications & Experience :

•  Matric/Grade 12 with Mathematics
•  A completed 3 year relevant post matric qualification or studying towards a post matric qualification would be advantageous.
•  1 year or more Merchandising or Sales experience in FMCG would be an advantageous

General    

• The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing. Interested applicants, who meet the above employee specifications, should please apply online.

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Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Sales department. We are looking for talented individual with relevant skills and experience for an Account Manager role, which is based in Mobeni . The successful candidate will report directly to the Sales Manager in CCBSA Mobeni.

The drive of this role is to develop, implement and maintain effective account plans thereby managing the profitable sales of ABI products, and the development and maintenance of new business relationships and opportunities so that customer excellence, brand loyalty and profitable volume growth are achieved.
Key Duties & Responsibilities    

•  Identified and implemented new business opportunities
•  Optimised customer service
•  Formulated account reviews
•  Formulated account plans
•  Managed and optimised accounts
•  Managed and maintained assets
•  Generated orders
•  Executed promotions
•  Managed cash and credit accounts
•  Compiled competitor report

Skills, Experience & Education    
Knowledge:

•  Sales/Marketing principles and practices
•  TSP principles
•  Manage execution standards
•  Merchandising and cooler management

Attributes:

•  Able to build positive relationships
•  Ability to negotiate
•  Team player who can also work independently
•  High energy levels and drive

Qualifications & Experience:

•  Matric and completed 3 year sales/marketing qualification.
•  2 years relevant FMCG experience in a sales/marketing environment.
•  Experienced driver with a code 08 drivers lisence

General    
The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing.

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Key Duties & Responsibilities    

•  Ensure pre-handover steps and approvals take place
•  Ensure hand over of legal accounts to Attorney for collection
•  Ensuring updating of all master data on legal accounts and maintaining the correctness of same
•  Query management of internal & external customers

 Journal posting

•  Facilitate the document commissioning process
•  Rehabilitating customers from Pre Legal & Legal for trade
•  Received and peruse attorney month end status reports
•  Preparation of quarterly review files
•  Conducting quarterly reviews with Legal clerk, attorneys, and FM
•  Facilitate the bad debt write offs process to ensure close out
•  Calculating and processing of attorney fees and commissions
•  Maintenance of attorney fee files
•  Compiling and sharing of month end reports for Legal, pre-legal and negotiated settlements
•  Review negotiated settlement agreements for accuracy and completeness
•  Maintenance of deduction files for negotiated settlement agreements
•  Quarterly submissions of NS figures to the Compliance manager for NCA renewal.
•  Payment of annual NCR subscription
•  Manage relationship between service providers and CCBSA.
•  Preparation and reporting of monthly KPI’s on Pre-Legal & Legal book

General Responsibilities

•  Set and deliver quality management action plans for the hard and soft collections clerk
•  Ensure seamless integration on hard collections into the greater CCBSA credit environment
•  Stay up to date on the best practice business processes
•  Provide feedback on customer service continuous improvement initiatives
•  Understand and interpret reports as required
•  Accountable for the achievement of targets set at a team level
•  Accountable for feeding back improvement suggestions e.g. to knowledge base, process, training, metrics, etc

People Management

•  Conduct regular performance feedback sessions with teams,
•  Perform recruitment in conjunction with HRS
•  Management of individual and subordinate performance management, career development and training in conjunction with the Financial Manager
•  Accountable for the adherence of subordinates to business processes (including systems and manual processes)
•  Ensure that teams have the appropriate skills to meet customer requirements (appropriate language mix).

Skills, Experience & Education    
QUALIFICATIONS AND EXPERIENCE

•  BCom degree with relevant credit/commercial and/or legal qualification essential
•  2-3 years relevant FMCG commercial/credit experience
•  The candidate should have a strong understanding of the legal debt recoveries environment.
•  Experience working on an electronic accounting programme (eg.SAP)
•  Legal background advantageous

BEHAVIOURAL COMPETENCIES

•  Attention to detail is critical
•  Skills and Knowledge in information management and analysis in a pressured environment
•  Skills and Knowledge in the legal debt recoveries field
•  High degree of customer service awareness
•  Analytical ability and Computer literacy
•  Strong Communication and Influencing Skills
•  Negotiation Skills
•  Organisational and administrative ability
•  Skills and knowledge to manage service providers

General    
The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing.