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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
About the Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.
Rewarding career opportunities are available in:
Human resources
Information technology
Marketing and Communications
Financial support services, and much more.
As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Main Purpose of Job
To manage the team/s within sphere of responsibility in the effective delivery of services to the business.
To build a sustainable and mutually beneficial Talent Relationship with the Business through the provision of Top Talent as well as Talent Intelligence.
Job Description
Strategic Impact
Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Client Impact: External / Internal
Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
Operational Effectiveness
Manages day-to-day operations and delivery by team to clients
Guides and directs daily work of team members giving recognition as well as support as needed
Development/Growth of Team
Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
Identifies areas of development for team and institute plans to address these
Budgets / Profitability
Provides input into annual budget to superior for drafting of budget for Service Area
Differentiators for this specific role
Ensure that workforce planning forms the foundation of your operational plan, with the cooperation and insight of strategic stakeholders within your business unit.
Ensure that you become a trusted Talent Advisor within the Business Unit through comprehensive communication and relationship development with key stakeholders.
Full accountability and ownership of all vacancies within the Business Unit.
Full accountability and ownership for the entire recruitment process within the business unit, this includes adherence to policies and procedures.
Full utilisation of the Sourcing Team as the predominant means of obtaining candidates.
With candidates provided by the sourcing team, builds a healthy and engaged talent pipeline.
Full utilisation of the Coordination Team
Through Talent Intelligence and Initiatives, ensure that you are able to strategically and proactively identify and build relationships with talent pools.
Utilise Talent pools as potential sources for the Sourcing Team.
Ensure that you are consciously and actively marketing the Talent Team, your Business Unit and Deloitte through a variety of mediums and channels; this includes but is not limited to Social Media and Networking.
Adheres to all policies and procedures relating to the recruitment process and the reporting thereof.
Qualifications
Required
Preferred
Additional Information
Leadership Capabilities: ICS Manager
Living our Purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Performance drive: Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Strategic direction: Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Talent development: Develops high-performing people and teams through challenging and meaningful opportunities
Living our Purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Professional Capabilities
Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity
Technical Competencies
Skilled in field with sound industry and business knowledge
Demonstrated leadership skills
Experienced in communication and implementation of strategy
Proven ability to manage and execute projects
Experienced in development and delivery of professional presentations
Good report writing skills
Good financial knowledge
Behavioural Competencies
Excellent communication skills, both written and verbal
Effective interpersonal and relationship building skills
Good mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Effective problem solving ability
Excellent business acumen
Job Description
Strategic Impact
Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Client Impact: External / Internal
Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
Operational Effectiveness
Manages day-to-day operations and delivery by team to clients
Guides and directs daily work of team members giving recognition as well as support as needed
Development/Growth of Team
Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
Identifies areas of development for team and institute plans to address these
Budgets / Profitability
Provides input into annual budget to superior for drafting of budget for Service Area
Differentiators for this specific role
Ensure that workforce planning forms the foundation of your operational plan, with the cooperation and insight of strategic stakeholders within your business unit.
Ensure that you become a trusted Talent Advisor within the Business Unit through comprehensive communication and relationship development with key stakeholders.
Full accountability and ownership of all vacancies within the Business Unit.
Full accountability and ownership for the entire recruitment process within the business unit, this includes adherence to policies and procedures.
Full utilisation of the Sourcing Team as the predominant means of obtaining candidates.
With candidates provided by the sourcing team, builds a healthy and engaged talent pipeline.
Full utilisation of the Coordination Team
Through Talent Intelligence and Initiatives, ensure that you are able to strategically and proactively identify and build relationships with talent pools.
Utilise Talent pools as potential sources for the Sourcing Team.
Ensure that you are consciously and actively marketing the Talent Team, your Business Unit and Deloitte through a variety of mediums and channels; this includes but is not limited to Social Media and Networking.
Adheres to all policies and procedures relating to the recruitment process and the reporting thereof.
Qualifications
Required
Preferred
Additional Information
Leadership Capabilities: ICS Manager
Living our Purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Performance drive: Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Strategic direction: Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Talent development: Develops high-performing people and teams through challenging and meaningful opportunities
Living our Purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Professional Capabilities
Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity
Technical Competencies
Skilled in field with sound industry and business knowledge
Demonstrated leadership skills
Experienced in communication and implementation of strategy
Proven ability to manage and execute projects
Experienced in development and delivery of professional presentations
Good report writing skills
Good financial knowledge
Behavioural Competencies
Excellent communication skills, both written and verbal
Effective interpersonal and relationship building skills
Good mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Effective problem solving ability
Excellent business acumen
Job Description
Main Purpose of Job
To manage the team/s within sphere of responsibility in the effective delivery of services to the business.
To build a sustainable and mutually beneficial Talent Relationship with the Business through the provision of Top Talent as well as Talent Intelligence.
Strategic Impact
Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Client Impact: External / Internal
Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
Operational Effectiveness
Manages day-to-day operations and delivery by team to clients
Guides and directs daily work of team members giving recognition as well as support as needed
Development/Growth of Team
Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
Identifies areas of development for team and institute plans to address these
Budgets / Profitability
Provides input into annual budget to superior for drafting of budget for Service Area
Differentiators for this specific role
Ensure that workforce planning forms the foundation of your operational plan, with the cooperation and insight of strategic stakeholders within your business unit.
Ensure that you become a trusted Talent Advisor within the Business Unit through comprehensive communication and relationship development with key stakeholders.
Full accountability and ownership of all vacancies within the Business Unit.
Full accountability and ownership for the entire recruitment process within the business unit, this includes adherence to policies and procedures.
Full utilisation of the Sourcing Team as the predominant means of obtaining candidates.
With candidates provided by the sourcing team, builds a healthy and engaged talent pipeline.
Full utilisation of the Coordination Team
Through Talent Intelligence and Initiatives, ensure that you are able to strategically and proactively identify and build relationships with talent pools.
Utilise Talent pools as potential sources for the Sourcing Team.
Ensure that you are consciously and actively marketing the Talent Team, your Business Unit and Deloitte through a variety of mediums and channels; this includes but is not limited to Social Media and Networking.
Adheres to all policies and procedures relating to the recruitment process and the reporting thereof.
Qualifications
Required
Preferred
Additional Information
Leadership Capabilities: ICS Manager
Professional Capabilities
Technical Competencies
Skilled in field with sound industry and business knowledge
Demonstrated leadership skills
Experienced in communication and implementation of strategy
Proven ability to manage and execute projects
Experienced in development and delivery of professional presentations
Good report writing skills
Good financial knowledge
Behavioural Competencies
Excellent communication skills, both written and verbal
Effective interpersonal and relationship building skills
Good mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Effective problem solving ability
Excellent business acumen
Job Description
Main Purpose of Job
To develop and implement the digital marketing strategy for the firm and centrally manages all digital marketing campaigns.
Key Performance Area
Strategic Impact
Interrogates, clearly understands and communicates to team the agreed strategic objectives of the firm.
Manages the implementation of the strategic imperatives in line with:
→ Implementation of change initiatives within designated area/s
→ Management of the implementation of plan on a day-to-day basis with team
→ Clear and regular communication with superior and team on implementation status
Supports own Service Area leadership in carrying out EXCO mandate
Builds professional relationships within service area to understand business needs in area/s of responsibility
Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings
Develop a robust and well considered strategic digital marketing strategy, aligned with the relevant business strategy and objectives.
Performs competitor research and analysis and provides regular updates to marketing team & internal stakeholders. Understand the market environment and what our competitors are doing.
Displays subject matter expertise and strategic insight in order to advise the business on best practice and strategies on how to meet objectives.
Proactively provides innovative ideas and opportunities to the marketing teams to ensure that the firm is at the forefront of digital marketing.
Budgets and Forecast
Provides input into annual budget and forecasts to superior for drafting of budget for Service Area
Monitor spend and track actuals against budget
Manages and communicates discrepancies to line manager timeously.
Implementation of Strategy
Manages and monitors implementation of the digital marketing strategy
Performance Reporting: track and measure performance of all campaigns including channel effectiveness using adobe analytics, sprinkler and campaign reports from media agencies
Using an online briefing form to manage the entire campaign briefing process between client and media agencies that will result in an approved media plan.
Project manage the implementation of all paid media campaigns.
Responsible to schedule all relevant content for the firm across all social media platform and develop weekly content plan with associated implementation calendar
Check content upon submission to ensure that all campaigns published on social media aligns to the agreed firm’s strategic themes
Check content upon submission to ensure adherence to firm’s marketing protocols and digital marketing guidelines.
Support the brand communications (Executive office) team by posting global signature campaigns and advising on content of Africa signature campaigns.
Social listening on key brand themes using the sprinkler platform and communicating opportunities for Deloitte to participate in trending online conversations.
Track social influencers on brand themes using Sprinklr and reporting on opportunities for Deloitte to connect with them.
Reputation management by raising any potential reputational issues for Deloitte Africa on social media to the brand communications team.
Brand Centricity
Consistently complies with Deloitte brand and corporate identity guidelines and produces work of appropriate quality and compliance
Responsible to check all content for brand compliance before scheduling any campaign
Qualifications
Minimum Qualifications
Honours Degree
Desired Qualifications
Postgraduate qualification (relevant to Service Area / Business Management, etc.)
Minimum Experience
5+ years’ working experience within the relevant function
Desired Experience
2 years at Senior Consultant level within the function
Additional Information
Leadership Capabilities: ICS Manager
Professional Capabilities
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