Latest Jobs at Discovery Limited

Job Purpose 

• The Team Leader Coach supports a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates innovative solutions to gain efficiency. The role focuses on continuous improvement and customer-centricity across all service channels, including AI-powered chat, call centre operations and escalation management.

Areas of responsibility may include but are not limited to:

• Leading and building, dynamic high-performance teams who are multiskilled and operationally agile
• Agile coaching approach to improve both digital and human-led support interactions
• Drive new initiatives and changes within the team via change management processes
• Stay informed on fintech trends, cybersecurity practices, and digital compliance standards
• Act as a digital ambassador, encouraging digital adoption within your team and broader client service community
• Identify knowledge and skills gaps within their team through performance trend analysis and focus on increasing staff skills through targeted coaching
• Strategize, plans, design and conduct coaching interventions monthly that focus on closing identified gaps across the team
• Collaborate and share best practices and learnings with peers and other stakeholders to benefit the whole client service business
• Represent bank client services in different external forums by consistently articulating bank principles in building bank processes
• Consolidating and presenting team reports on performance, new initiatives, operational & people challenges in Manco’s
• Ensures awareness and knowledge of new systems functionality, review of SOP’s, products are embedded within the team
• Identify and reduce friction points that lead to escalations
• Ensure admin related to FAIS requirements, coaching, meetings and change management aspects are documented and saved centrally for auditing purposes
• Monthly incentive auditing, reviews and submissions to ensure accurate remuneration of bankers including monthly feedback in this regard

Special Conditions

• Full time, in office position
• Flexibility to work shifts, Monday to Sunday, including evenings, weekends and public holidays (24/7/365)

Experience & Education

• A bachelors degree with subjects relating to commerce
• Atleast 2-4 years working experience in a call centre environment including 1-2 years’ experience in the financial or banking industry
• 2-3 years leadership experience is advantageous
• Studying towards FAIS accreditation is advantageous

Personal attributes and Skills

• Passionate about leading, growing and developing people
• Digitally savvy and eager to learn about promote new technologies
• Motivating self, team and others as leadership is shared in the environment
• Influencing and persuading
• Excellent time management
• Detail focused with a commitment to accuracy and quality
• Pro-active / Taking initiative
• Ability to work under pressure
• Analytical thinking / problem solving
• Adaptable and thriving in a fast-paced environment
• Deadline conscious
• Knowledge of Excel, MS word, MS outlook, MS PowerPoint, Chat GPT and all new AI tools
• Strong interpersonal skills
• Ability to work independently with minimal supervision, as well as within a group
• Coaching skills
• Presentation and facilitation skills
• Knowledge of best practice in operations and leadership advantageous

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About the role

• We are seeking an experienced Senior Oracle and Cognos Developer to join our Financial Services Analytics & Reporting team. The successful candidate will design, develop, and maintain enterprise-grade data solutions and business intelligence (BI) reports for broker commission data across multiple insurance and financial product lines (e.g., Life, Health, Insurance).
• The role requires deep technical expertise in Oracle database development, Cognos BI reporting, and commission data modeling, combined with strong knowledge of financial services processes and regulatory requirements. You will play a pivotal role in ensuring accurate, timely, and insightful commission reporting for stakeholders, including Sales, Finance, Compliance, and Executive Management.

Areas of responsibility may include but not limited to

Database Development & Data Management

• Design, develop, and maintain Oracle PL/SQL packages, stored procedures, triggers, and functions for commission data processing.
• Optimize complex SQL queries for performance, scalability, and reliability in large datasets.
• Design and maintain data models to support commission tracking, broker hierarchy structures, and payout rules.
• Implement ETL processes to extract, transform, and load commission data from multiple source systems into reporting databases.
• Ensure data quality, validation, and reconciliation between operational systems and reporting databases.

Business Intelligence & Reporting

• Develop and maintain Cognos Framework Manager models, data packages, and reports for broker commission analytics.
• Build dashboards, scorecards, and ad-hoc reporting solutions for business stakeholders.
• Apply complex business rules for calculating and presenting broker commissions, overrides, bonuses, and claw backs.
• Collaborate with business analysts to capture requirements and translate them into technical solutions.

Governance, Compliance & Security

• Implement and maintain role-based access controls for sensitive commission data.
• Ensure compliance with financial regulations, data privacy laws, and internal governance policies.
• Document technical processes, data flows, and change logs in line with audit requirements.

Collaboration & Leadership

• Act as a subject matter expert (SME) for Oracle and Cognos development within the broker commission domain.
• Mentor junior developers and BI analysts, providing code reviews and technical guidance.
• Partner with Finance, Sales, and Operations teams to ensure accurate and transparent reporting.
• Liaise with infrastructure teams to ensure high availability, performance tuning, and backup strategies.

Education and Experience

Qualification

• BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification?
• Oracle Certified Professional - Advanced PLSQL developer

Experience

• 5+ years of Oracle database development experience, with strong PL/SQL skills.
• 5+ years of Cognos BI development experience (Framework Manager, Report Studio, Active Reports).
• Strong background in data warehousing and dimensional modeling
• Experience integrating data from CRM, policy administration, and claims systems.
• Advanced fault-finding abilities, with a proven track record of diagnosing and resolving complex technical issues efficiently and accurately.

Technical Skills

• Oracle Database (11g/12c/19c) – PL/SQL, SQL tuning, partitioning, materialized views.
• IBM Cognos Analytics – Framework Manager, Report Studio, Dynamic Cubes, Active Reports.
• ETL tools (Informatica, DataStage, SSIS, or equivalent).
• Understanding data security, encryption, and access control best practices.
• Familiarity with reporting automation and API integrations for data ingestion.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work under pressure and deliver accurate outputs in tight timelines.
• Leadership mindset with a willingness to mentor and coach others.

Preferred/Desirable

• Experience with Python or shell scripting for automation.
• Familiarity with cloud-based analytics platforms
• Experience in migration projects from legacy BI platforms to modern analytics stacks.
• Power BI experience

Key Performance Indicators (KPIs)

• Accuracy and timeliness of commission reports.
• Query and report performance (response times, optimization).
• Data quality metrics (error rates, reconciliation discrepancies).
• Stakeholder satisfaction with reporting solutions.
• Reduction in manual processing and report preparation time.

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Key purpose

• The successful individual will be required to provide the best direct to client service, by identifying the medical aid/ health needs of our clients and presenting the best sales opportunities.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential Requirements:

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous Requirements:

• Minimum 1 year health product knowledge
• Discovery Health Knowledge
• Tertiary qualification

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Key purpose

• The vacancy is for a Learning and Development Manager within the Discovery Institute of Training. This role will be responsible for leading a team of skilled Learning and Development Specialists dedicated to the design, development, and delivery of impactful learning solutions. These include leadership development and core (soft) skills programmes, delivered through in-person workshops, virtual training, and digital learning formats. The successful candidate will support capability development across various roles and levels within Discovery, ensuring alignment with organisational goals and performance priorities.

Key outputs

Leadership and core skills learning strategy

• Develop and implement a comprehensive learning strategy for leadership and core (soft) skills development that aligns with Discovery’s business objectives and talent priorities.

Learning programme design and oversight

• Oversee the end-to-end design, development, and delivery of high-quality learning solutions, classroom, virtual, and digital tailored to various roles and levels.

Team leadership and capability building

• Lead, coach, and inspire a team of Learning and Development Specialists to drive innovation, excellence, and continuous improvement in learning design and facilitation.

Stakeholder engagement and collaboration

• Build strong relationships with internal stakeholders and business leaders to identify learning needs, gather feedback, and ensure solutions deliver measurable value.

Programme evaluation and impact measurement

• Establish metrics and mechanisms to evaluate the effectiveness and impact of learning programmes on individual and organisational performance, aligned to the 6Ds methodology.
• sure learning is transferred to the workplace, business outcomes are achieved, and value is created and demonstrated.

Learning innovation and digital integration

• Champion the use of new technologies, tools, and methodologies (e.g., microlearning, gamification, blended learning) to create engaging and scalable learning experiences.
• Leverage AI and other emerging technologies to drive efficiency, enhance content creation, and streamline learning development and delivery processes across formats.

Governance and quality assurance

• Ensure all learning interventions meet internal quality standards and regulatory requirements and are aligned with Discovery’s learning frameworks and methodologies.

Budget and resource management

• Manage the team’s learning budget and resources effectively, ensuring optimal allocation for maximum impact.

Competencies

• Strategic leadership: Demonstrates advanced leadership capability, with a proven ability to lead high-performing teams, influence senior stakeholders, and align learning strategy to business priorities.
• Innovative and critical thinking: Applies innovative, forward-thinking approaches to solve complex problems, drive continuous improvement, and future-proof learning solutions.
• Expertise in learning and development: Deep understanding of both traditional and modern learning methodologies, including digital, blended, and experiential learning practices.
• AI and technology integration: Comfortable leveraging AI, learning technologies, and digital tools to enhance learning experiences and improve team efficiency.
• Growth and agile mindset: Embraces change, shows resilience, and fosters a culture of learning, experimentation, and adaptability within the team.
• Exceptional communication and influence: Communicates with clarity and impact across all levels of the organisation; skilled at managing diverse personalities and building strong networks.
• Project and programme management: Demonstrates strong organisational, planning, and execution skills, with the ability to lead complex projects and manage multiple priorities.
• Business acumen: Understands the business context and uses data-driven insights to shape learning decisions and demonstrate ROI.
• Customer-centric focus: Dedicated to understanding and exceeding internal customer needs, with a commitment to delivering measurable value.
• Attention to quality and detail: Maintains high standards in all learning outputs, with a keen eye for detail and a commitment to excellence.
• Resilience and pressure management: Maintains performance and decision-making capability under pressure, navigating challenges with composure.
• Advanced reporting and writing skills: Able to craft compelling reports, proposals, and communications tailored for executive and strategic audiences.

Experience

• Minimum of 8–10 years’ experience in Learning and Development, with at least 3–5 years in a management role.
• Proven track record of designing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Demonstrated experience leading high-performing L&D teams, including coaching, performance management, and development of team members.
• Strong background in both digital and in-person learning solutions, including instructional design, content development, and facilitation.
• Experience applying learning evaluation frameworks and methodologies, such as the 6Ds or Kirkpatrick Model, to measure learning impact and business value.
• Strong stakeholder engagement and consulting experience, working with cross-functional teams and senior business leaders.
• Experience managing learning projects end-to-end, including scoping, budgeting, and reporting.
• High proficiency in using modern learning technologies, Learning Management Systems (LMS), and virtual learning platforms (e.g., MS Teams, Zoom, etc.).
• Experience using AI tools and digital innovation to enhance learning design and team efficiency.

Qualifications

Essential:

• A formal qualification in Human Resources, Learning and Development, Organisational Psychology, Education, or a related field.
• Evidence of continuous professional development in leadership, learning design, or training facilitation.

Advantageous:

• A postgraduate qualification (Honours or Master’s) in a relevant field.
• Formal training or certification in the 6Ds® methodology or other learning impact frameworks.
• Certifications or demonstrated expertise in AI tools for learning or digital learning technologies.
   

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KEY PURPOSE

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Bank portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

KEY OUTPUTS

All work must be done accurately, comprehensively and in-line with set quality standards. 

• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Bank in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines. 
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines. 
•  Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Lead, manage, support and coach the one instructional designer assisting on the portfolio, to grow into a senior role through clear communication, effective training, and alignment with Discovery values.
• Build and manage relationships with internal and external stakeholders. 
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables. 

COMPETENCIES

• Extensive experience in the application of the 6Ds methodology 
• Learning experience design based on data-driven insights
• Creative and innovative
• Very good command of English language 
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Management and operational knowledge and skills
• Leadership knowledge and skills. 

Experience

• Working experience of at least 2 years in a similar role is required.

The following qualifications and experience are required: 

• At least two years Instructional Design experience. - Essential
• Leadership and or managerial experience - Essential
• Project management experience - Essential 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP). - Advantageous
• Knowledge and experience working in the financial services industry or banking industry - Advantageous 
• Business related degree - Advantageous