Latest Jobs at Discovery Limited

Key Purpose

To drive an end to end customer service experience by:

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Areas of responsibility may include but not limited to

• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first-time resolution on all interactions
• Applying logic in all circumstance

Personal Attributes and Skills

• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated
• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems
• Time Management
• Verbal and written communication

 Education and Experience

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak to Portuguese
• Minimum of 6 months inbound call centre experience in a customer service environment

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Key Purpose

• The Android developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
• The Android Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
• Android developers in the Insure Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but are not limited to

• The system development life cycle and can explain the Android developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations

Skills and Knowledge

Technologies 

• J2EE, Sprint Boot
• Android, Java, Kotlin
• WebLogic, Apache
•  UML
• XML, JSON
• SOAP and REST Web Service Development
• Software architecture
• JAD sessions
• Data modelling techniques

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Personal attributes and skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking
• Presentation and Facilitation Skills
• Software testing pack design, functional testing

Education and Experience

Education:

• Matric (Essential)
• 3+ Year IT related Degree or Diploma (BSc/BTech or similar) or related experience (Essential)

Minimum Experience:              

• 2+ years’ experience developing Android applications 
• Have worked on multiple published apps in the Play Store
• 3+ years of hands-on experience developing native apps for Android
• Deep understanding of REST, JSON, HTTP and related mobile networking frameworks
• Unit testing and mocking frameworks.
• Knowledge of OO design principles and development patterns
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience in Kotlin beneficial
• Experience with GIT
• Have worked on at least 1 app published in the Play Store
   

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Job Purpose: 

The purpose of this role is to engage clients who do not have an appointed broker and successfully position Discovery Connect as their preferred broker. This role ensures that clients receive enhanced service for their Medical Aid, including efficient handling of queries, plan changes, and additional product offerings. By following a consistent process, the role is aimed to:

• Maintain compliance with regulatory requirements.
• Improve client satisfaction through proactive and personalized support.
• Streamline communication between clients and Discovery Connect for a seamless experience.

Key Duties and Responsibilities:

• Conduct outbound telephonic with Discovery Health clients who do not have an appointed broker and convince them to migrate to Discovery Connect.
• Clearly explain the benefits of appointing Discovery Connect as their broker and secure client agreement.
• Ensure all migration processes comply with regulatory requirements.
• Inform clients that they will receive official communication within 30 days of agreeing to appoint Discovery Connect, including broker details and contact information.
• Ensure that monthly migration targets are met.
• Ensure that all administrative changes are processed timeously and within the SLA times.
• Keep accurate statistics on all calls, contacts, from clients spoken to and provide daily reports to the MIS team and management.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:  

• Have sales ability and be persuasive
• Be friendly, sincere, confident, courteous and positive
• Be self-managed
• Have excellent administration skills and be extremely organized
• Have the ability to deal with change
• Be able to maintain confidentiality
• Have excellent telephone skills
• Have excellent verbal and written communication skills
• Be self-motivated and pro-active
• Be able to prioritize, work under pressure and manage deadlines
• Be a team player
• Be resilient
• Be service orientated and customer focused
• Be results driven
• Be quality driven
• Able to work overtime from time to time, which may include weekends.

Education and Experience :

• Matric
• At least 2-3 years’ experience in a Health sales position and/ or Outbound Telesales environment (Essential)
• 2-3-years Retentions experience or Telesales experience
• Excellent English and Afrikaans spoken would be beneficial
• FAIS accreditation – NQF 4 or 5 FAIS credits (Required)
• Regulatory exams (Required)
• Good Excel and Word skills
   

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Job Description

• Assume a lead role in developing and implementing automation strategies using the current and future financial systems. Understanding business requirements, translating these to functional specifications and crafting technical solutions used by the developers. Interfacing between business clients and development team regarding business and functional requirements. Ensuring that business requirements are met, building and maintaining strong relationships with clients and acting as a consultant on the application
• The candidate should have strong SQL scripting experience as well as the ability to use VBA to expand Excel capabilities to analyze data from SageX3 and other data sources, thus providing insights to improve business performance

Key Outputs

• Optimize existing financial processes by identifying opportunities to use SAGE more efficiently and possibilities of integrations to other business systems.
• Assist internal business users in drawing up business requirements on SAGE.
• Liaising with and managing the external SAGE partner relationship for ongoing SAGE support and project engagements.
• Schedule regular meetings with the Discovery support team and external partner to ensure resolution to open items and updates on projects.
• Providing day to day support to all finance teams using SAGE and other integrated systems.
• Provide support in co-ordinating all system upgrades.
• Facilitate any integration between SAGE and any other financial systems.
• Liaise with auditors and assist with finance system related audits.
• To assist with any other SAGE or related finance system queries and support.
• Design and develop customizations and integrations for the SageX3 ERP system, as well as data models, dashboards, and reports using SQL and data analysis tools such as Power BI, Alteryx, or similar platforms.
• Extract, analyze, and interpret large datasets from SageX3 and other sources to generate meaningful insights and actionable recommendations.

Work Experience

• 8-10 years Sage X3 support experience, with an understanding of accounting

Qualifications

• Degree in Finance or IT
• Knowledge of SQL / IT certification

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Key Purpose

• The Systems Analysis Manager and Business Architect is a strategic leadership role responsible for owning the Systems Analysis competency and driving Business Architecture practices within Global Product Delivery. This role ensures that product delivery is underpinned by a clear understanding of business capabilities, value streams, and processes, enabling alignment between business strategy and technology solutions. The incumbent defines standards, tools, and ways of working for systems analysis and business architecture, fostering consistency and excellence across the enterprise. Acting as a subject matter expert (SME), the role collaborates closely with Product Owners and Solution Architects to design solutions that deliver business value, while mentoring and developing a high-performing team of Systems Analysts. With a focus on continuous improvement, this role drives innovation and ensures that business architecture principles are embedded into product roadmaps and delivery practices.

Areas of responsibility may include but not limited to

• Competency Ownership: Define and maintain enterprise-wide standards, methodologies, and tools for systems analysis. Establish governance and best practices for requirements gathering and solution design.
• Strategic Leadership: Shape and evolve the systems analysis function to support organizational strategy. Influence technology and product roadmaps through architectural insights.
• Business Architecture Responsibilities: Develop and maintain business capability maps to align product delivery with strategic objectives. Define and manage value streams that connect business outcomes to product features. Ensure information and data architecture alignment with product requirements. Support business process modeling to optimize workflows and enable automation. Collaborate on roadmaps that integrate business architecture with product delivery timelines. Drive traceability between business capabilities, product features, and technical solutions.
• Team Management & Development: Lead and develop the Systems Analysis team within Global Product Delivery. Act as a mentor and coach, fostering professional growth and capability building.
• Solution Design Collaboration: Partner with Solution Architects and Product Owners to design high-level solutions. Ensure alignment between business capabilities and technical architecture.
• Continuous Improvement: Drive initiatives to optimize processes, tools, and ways of working. Incorporate emerging technologies and innovative practices into the competency.
• Stakeholder Engagement: Build strong relationships with Product Owners, Product Managers, Architects, and Delivery Leads. Facilitate workshops and discussions to validate solution approaches.
• Governance & Compliance: Ensure adherence to organizational standards, compliance requirements, and security protocols. Manage risks associated with systems analysis and solution design.

Personal Attributes and Skills

• Executive Leadership: Ability to influence at senior levels and drive strategic outcomes.
• Visionary Thinking: Align systems analysis practices with long-term organizational goals.
• Collaboration: Strong interpersonal skills to engage with cross-functional teams and executives.
• Continuous Improvement Mindset: Proactive in identifying opportunities for optimization and innovation.
• Analytical & Problem-Solving: Structured approach to complex challenges.
• Communication: Clear and persuasive communicator, both written and verbal.

Experience:

• Expertise in systems analysis methodologies and enterprise architecture principles.
• Strong understanding of business architecture frameworks (e.g., TOGAF, BIZBOK).
• Ability to create business capability maps, value streams, and process models.
• Familiarity with solution design frameworks and integration patterns.
• Knowledge of product capabilities and high-level architecture in the relevant domain.
• Proficiency in requirements management tools (e.g., JIRA, Confluence).
• Understanding of Agile delivery practices and SDLC.

Education:

• Degree in Computer Science, Information Systems, or similar.
• TOGAF certification (ideal).
• CBAP certification (ideal).
• SAFe certification (preferred).
• 10+ years in systems analysis or related function.
• 2-5 years experience in business architecture.
   

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Areas of responsibility may include but not limited to

• Managing visitor access to the office, opening of the security boom, and allocating security exit codes
• Offering and providing refreshments to visitors
• Monthly order and stock take of refreshments
• Managing and placing paper order for printer
• Managing the security of the office, ensure that the office is opened and locked.
• Managing of aircon temperature
• Allocating of office keys to new financial advisers/PA’s
• Assisting new staff to be link to the printer.
• Assisting staff with adhoc duties
• Managing of boardroom bookings
• Log calls for maintenance queries to the landlord and CRES.
• Managing the cleaning service
• Monthly printer usage report
• Monthly office allocation report

Competencies

• Attention to Detail
• Planning and Organizing and workflow management
• Customer service orientation
• Coping and dealing with Pressure
• Good verbal and written communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Time management skills
• Multi-task on multiple projects
• Proficiency in Afrikaans is required to support frontline service delivery to a predominantly Afrikaans‑speaking customer base.

Education and Experience

• Matric
• Admin qualification (added advantage)
• 1-3 years’ experience in Administration or Reception
• Experience in the Financial Services Industry
• Computer literacy
• Ability to communicate fluently in Afrikaans

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Key Purpose

• The function of the role is to manage Software Asset Management operations for the Group and Bank businesses with an objective to optimize software contract spend, maintain and improve vendor relationships, manage compliance, analyze data, and enable stakeholders to implement strategic decisions and remediate compliance and financial risks.

Key outputs:

• Collaborate Software Asset Lifecycle Management for all Software purchased by Discovery Central Services (DCS) and deployed by the companies within Discovery Holdings and Discovery Bank.
• License Audit and Compliance Management for all Software Vendor/Publisher contracted by DCS 
• Assist with delivering objectives in line with technical cost optimization initiatives  
• Account and Contract Management for all Software Vendor/Publisher contracted by DCS 
• Facilitate procurement and commercial negotiations with all Software Vendor/Publisher contracted by DCS 
• Software Effective License Position reporting to GIS Service Owners and Chief Information Officers within the Discovery Group and Bank 
• Compile annual software budget 
• Assist in tracking actual expenses in line with the software budget 
• Assist with the development of re-charge models to the business 
• Present Software purchases and renewals to the IT Procurement Forum 
• Assist with software process/workflow design for software requests 
• Responsible for servicing all software ticketing end user requests 
• Implement and manage technologies required to perform SAM functions 
• Provide support to system architects and technical resources in assessing license requirements for new technology solutions.

Personal Attributes:

• Experience Values Driven 
• Optimistic 
• Learn on the Fly 
• Resilient 
• Instills Trust 
• People Savvy 
• Drives Results 
• Problem Solver 

Education:

• Professional certifications
• Bachelor's degree (Advantageous)
• IAITAM (Advantageous)

Required Skills and Experience:

• 3+ years in a SAM service delivery role. Software asset management tooling, Oracle, Oracle license management and compliance skillset. (Flexera, SNOW or equivalent)
• Experience in developing and implementing asset management tools, frameworks and governance of which 3+ years in direct ownership of SAM service delivery. (Flexera, SNOW) 
• Effective organization and productivity skills, ability to interface with managers, staff and stakeholders within the organization. 
• Analytical skills, financial and commercial acumen. 
• Strong attention to detail, ability to process data and work in a complex global organizational environment. 
• Personal and professional accountability, ability to deliver through others, can demonstrate a high work ethic and committed to doing the right thing, curious, willing and able to offer a different perspective with a genuine focus on solution and the confidence to make it happen.

Advantageous:

• 5+ years of experience in developing and implementing asset management tools, frameworks and governance 

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Key Purpose

• Understand the business requirements, and through a structured process, document, validate and translate it into functional specifications that are used by developers to develop a technical solution. Test and validate the functionality of the technical solution against the business requirements. Ensure that the business requirements are delivered in the implemented solution. Interface between the business customer and the development team with regards to the business, non-functional and functional requirements.

Areas of responsibility may include but not limited to;

Analysis, Documentation & Design Skills

• Business and technical requirements gathering and analysis thereof, and ensuring requirements and expectations are met, and that all possible scenarios are covered.
• Formulation of analysis documentation, Functional Specifications, Interface Specifications, and prototypes in accordance with industry standards and team best practices.
• Perform analysis on system interfaces and create corresponding interface specifications.
• Introduction of Business Process improvements, and formulation of Process Diagrams.
• Provide support to business in implementing effective and efficient solutions.
• Define application problem by conferring with clients, evaluating procedures and processes.
• Implement, configure, and test feasible solutions, and evaluate alternative workflow solutions.
• Analyze, model, and interpret data using different tools and techniques.
• Pursue enquiries with clients to understand the ‘why’ rather than the ‘what’ of the business request.
• Challenge the business in their thinking, and develop alternative proposals, to ensure that the intent of the business requirement is met.
• Ensure the solution architecture is aligned with the business and functional requirements.

Facilitation Skills

• Conduct Functional Specification walkthroughs with developers.
• Facilitate client-walkthrough JAD sessions, and sign-off of Functional Specifications with business owners to ensure Business Requirements have been met.

Technical Skills

Good understanding of UML, specifically:

• Use Case Diagrams & Narratives
• Sequence Diagrams
• Activity Diagrams
• Entity Relationship Diagrams

Project & Management Skills

• Plan delivery with the Development Manager and Scrum Master.
• Co-ordinate activities within the development team, and with other departments.
• Engage with external 3rd-parties (e.g. device manufacturers, product vendors) and internal teams for the delivery of projects, as well as for regular touch-bases.
• Formulate Work Breakdown Structures (including sizing) for projects and Change Requests.
• Drive projects from ideation to completion and ensure successful delivery of these projects.
• Provide regular feedback to Manager with regards to QC’s and Unit testing progress.
• Monitor roll-out and go-live and attend to any support issues and enhancements identified by business post go-live.

Testing Skills

• Creation, review, maintenance and execution of test cases, scenarios, and results.
• Functional Testing of delivered functionality against gathered business requirements and test cases and scenarios.
• Non-functional testing including security, usability, performance, and reliability testing as per team best practices and standards.
• Defect management and regression testing (where applicable), including providing input into the generation of automated test scenarios.

Support & Troubleshooting Skills

• Escalation and management of issues identified during a project / BAU.
• Production log analysis & management including root cause analysis.
• Problem resolution and troubleshooting.
• Identify options for potential solutions and assess them for both technical and business suitability.
• Work closely with developers, testers, and a variety of end-users to ensure technical compatibility and user satisfaction.

Progression Skills

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Personal Attributes and Skills

Behavioral Skills:

• Stress Management
• Time management and prioritization
• Learning orientation
• Innovation
• Bias for action
• Teamwork and co-operation
• Critical thinking
• Strong analytical and problem-solving skills
• Navigate ambiguity and complexity

Technical Skills:

• BPMN 2.0
• UML Modelling
• Data modelling (minimum being able to understand these. Intermediate and Senior Systems Analysts must be able to model data)
• Use Cases
• High standards for delivery
• Requirements definition
• User Story definition
• Web-services exposure
• Agile project delivery
• Structured and analytical problem solver
• Process Mapping
• Coaching and mentor to junior teammates
• Understanding of JIRA and Agile principles

Advantageous:

• Experience with Sparx Enterprise Architect, Rational Rose, or similar.
• Experience in Software Development.
• Experience with API’s.

Other:

• Overtime may be required from time to time

Education and Experience

Required:

• NQF Level 5: Certified in a 3-year National Diploma, BSc Computer Science, or BCom Information Systems (or similar).
• Advanced UML or BPMN course would be advantageous.
• Business Analyst Certification, Diploma, or Advanced BA Qualification is advantageous.

Experience:

• Minimum of 7 years’ experience in Technical Systems Analysis and Integration.
• Experience in Data Analysis.
• Experience in Agile (breaking down Epics into smaller User Stories, estimating, and writing User Stories).

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• This position forms part of the Group Actuarial team. The jobholder will be a nearly or newly qualified actuary with strong technical skills and experience in IFRS 17 work, actuarial function work and/or life valuations and capital.
• The jobholder will report to a Senior Actuary in the Group Actuarial team and will work in a highly specialised team of actuaries and actuarial analysts who regularly interact with senior actuaries and executives across the Group. The jobholder will primarily be required to fulfil the deliverables of the Discovery Life and Discovery Group Actuarial Functions (including IFRS 17 related deliverables), which includes reviewing various calculations and drafting reports to support the Head of the Actuarial Function to fulfil their function.

In addition, the jobholder will be expected to support the other deliverables of the team as and when required:

• To perform and review measurements of risk exposures against Risk Appetite statements; to identify, scope and perform stress and scenario tests for the purposes of risk understanding and   management,       statutory reporting and business planning; to contribute to the preparation and review of the Own Risk and Solvency Assessment (“ORSA”) process and reporting.
• Building, reviewing and running various models to calculate and project the Group’s funding position, regulatory and economic solvency position, as well as risk appetite metrics. This includes the calculation       of the embedded value for Health and Vitality, performing the Group embedded value consolidation and preparing the published embedded value statement.

 Responsibilities

The jobholder’s responsibilities will include, but not be limited to, the following key activities:

• Enhancing the Discovery Life (which includes Discovery Invest) Actuarial Function. This responsibility will be primarily focused on the establishment, implementation, and ongoing reporting of regular review components within the IFRS 17 valuation process. It will also include identifying areas of improvement and efficiency, including exploring ways to automate processes. The jobholder will be required to liaise and coordinate with various areas within Discovery Life and Discovery Invest, including product development, valuations and special projects.
• Developing and Embedding the Discovery Group Actuarial Function as required under the Insurance Act (and associated Prudential Standards). This responsibility will include continually enhancing the Function, so as to provide key information to the Chief Actuary of the Discovery Group. Further, the jobholder will be required to interact with senior staff, including Chief Actuaries and Heads of Actuarial Functions, across the Discovery Group.
• Perform the assurance work required by the Actuarial Function for Discovery Life and the Discovery Group, which will also include assurance work related to IFRS 17.

To provide support to the Head of Actuarial Function for Discovery Life and the Head of Actuarial Function for the Discovery Group as directed in order for them to fulfil their function (as relevant):

• To review and approve new or revised products and limited offers from an actuarial soundness perspective. Further, to review and approve associated key marketing material and policy contracts.
• To review the financial results performed by first line management including IFRS 17, EV, Statutory and capital requirements. This includes the review of the methodologies, assumptions, models, results and analyses performed by first line management. This review involves close interactions with senior actuaries within first line.
• To perform specific IFRS 17 reviews and analysis, including detailed past and projected cohort analysis.
• To review the reinsurance programme annually and changes to the reinsurance programme as required.
• To review the Asset Liability Matching policy annually and provide input into any Asset Liability Matching decisions as required.
• To review the regulatory returns.
• To prepare Actuarial Function reports and other key documents.
• Contribution to the actuarial aspects of the Group and solo entity ORSAs.
• To contribute as required to the Group’s full compliance with the requirements of the Insurance Act (and associated Prudential Standards) and international equivalents.
• Perform ad hoc qualitative and quantitative work relating to the Actuarial Function.

Key Performance Measures

• Work is conducted on time and accurately, with minimum rework and hands on guidance.
• Evidence of genuine thought leadership and implementation of improvements.
• Contribute materially to the development and implementation of the IFRS 17 review process.
• Contribute meaningfully to the development and ongoing operation of the Actuarial Function.
• Production of regular and ad hoc analyses and reports relating to the Actuarial Function, with a particular focus on IFRS 17.
• Timely production of all required reports to the relevant governance structures within the organisation.
• Support of the Head of Actuarial Function in executing his duties as required.
• Contribution to production of the Group and solo entity ORSA Reports.

Skills and Abilities

The successful candidate must demonstrate the following skills and abilities:

•  Able to use technical and business knowledge to understand the risks inherent across all Discovery’s businesses.
• Able to comprehend, challenge, analyse and develop complex actuarial models.
• Able to interpret, rationalise and communicate the results of own work.
• Ability to communicate efficiently and effectively with business at all levels, both verbally and in writing.
• A good technical grounding in the concepts of long term insurance business reserving (including IFRS 17), capital requirements and business projections.
• Delivery focussed, practical and pragmatic where necessary. Sound judgement of material and immaterial issues in relation to own work. Delivers work required on time and to a high standard with minimal rework.
• Good team player, able to work with other team members to deliver the objectives of the team.

Qualifications and Experience

• Nearly or newly Qualified Actuary.
• Strong knowledge in the field of life valuations and capital, including IFRS 17.
• Advanced knowledge of actuarial modelling tools, preferably Prophet.
• Sound knowledge of relevant legislation, including the Insurance Act, Prudential Standards, IFRS 17, as well as ASSA’s Advisory Practice Notes.