Latest Jobs at Faircape Group

Duties will include, but not be limited to:

• Welcome and greet all visitors into the healthcare in a courteous manner
• Answer all telephone calls in a courteous and professional manner
• Direct calls promptly, efficiently and courteously
• Receive and convey messages in writing, verbally and electronically to the relevant person timeously
• Open, stamp and distribute all incoming mail appropriately daily
• Ensure communication in the Healthcare facility is conducted in a professional manner
• Check all required diaries for appointments, messages, instructions and convey to relevant departments / personnel daily
• Prepare starter packs for new employees and assist with fingerprint registration when applicable 
• Ensure all administrative duties relating to the efficient running of the Duty Station is completed accurately and timeously
• Attend to all deliveries, queries, maintenance and sub-contractors entering the healthcare unit
• Assist with billing and charge sheets
• Collect payments from patients upon discharge
• Assist the admin team to ensure professional running of the facility when required

Requirements:

• Proven experience within a similar role
• Experience in hospital/medical environment advantageous
• Administration qualification would be an advantage

Skills and Knowledge:

• Computer literate (Google Docs advantageous)
• Proven organisational and administrative skills
• Professional communication skills – both verbal and written
• Customer service orientated
• Strong interpersonal skills
• Neat, professional and presentable
• Responsible, accountable and dedicated
• Be able to work in a team and independently
• Excellent attention to detail

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Duties include but are not limited to the following:

Department Management:

• Develop,in conjunction with the OT’s at each village, personalized activity plans tailored to resident's preferences, goals, and therapeutic requirements.
• Plan, organise, and facilitate a variety of recreational, therapeutic, and social activities for residents, including arts and crafts, games, exercise programs, outings, and special events.
• Managing the Occupational Therapists, and ensuring the OTs manage the Activity Assistants that work at our various retirement villages 
• Overseeing staff workflows, will entail ensuring that the operations of the team run smoothly and efficiently. 
• Organising and delegating tasks, setting clear expectations, and providing necessary resources and support to team members
• Planning and facilitating internal training for staff members 
• Monthly KPI assessment reports of all OT’s 
• Creating, reviewing and updating of policies and procedures when necessary
• Collaborating and building relationships with various universities to provide opportunities to occupational therapy students 
• Maintain occupational therapist students calendars and travel reimbursement expenditure
• Monitor and manage resident events expenditures and ensure that everything stays within budget
• Attending and participating in MDT meetings on a monthly basis
• Provide input on any orders placed regarding assistive devices 
• Provide service improvement recommendations 
• Ensure that all the `OTs achieve and maintain  their CPD points status
• Update, manage  and keep current the quality assurance procedure 

Risk Management 

• Participate in the Multidisciplinary Team (MDT) tasked with investigating and resolving incidents within our long-term healthcare centres.
• Ensure the upkeep of Fall Prevention & Management Procedures and related policies, contributing to their ongoing enhancement.
• Conduct staff training sessions on risk management to promote a proactive approach to incident prevention.
• Maintain accurate records of healthcare center incidents, facilitating thorough analysis and continuous improvement efforts.
• Offer insights and recommendations during investigations of incidents involving healthcare residents, aiming to identify preventive measures and procedural enhancements.

Qualifications 

• Degree in Occupational Therapy
• Registered as an OT with HPCSA

Experience:

• Proven experience in clinical Occupational Therapy role
• Experience in long-term care setting (advantageous)
• Sound Knowledge of OT process in Geriatrics
• Knowledge of OT role in Geriatrics and mental health

Skills and Attributes: 

• Strong leadership skills to ensure effectively lead a team of occupational therapists
• Good verbal and written communication skills to facilitate collaboration
• Proficient in assessing and treating individuals with physical, mental, developmental, or emotional disabilities to improve their ability to perform daily activities.
• Ability to empathize with patients and effectively communicate treatment plans and strategies.
• Capable of effectively communicating with both clients and other healthcare professionals.
• Proven organisational and administrative skills
• Patient care orientated
• Flexibility to adapt 
• Be able to work in a team and independently
• Excellent interpersonal skills

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Specific duties include but is not limited to the following:

Discharge planning at Tokai Sub-Acute

• Coordinate and manage discharge planning process according to the procedure. 
• Attend and participate in appropriate Multidisciplinary meetings. 
• Assist patients and families with discharge arrangement as identified in the Multidisciplinary meetings. 
• Scheduling and facilitation of family meetings of patients identified.
• Provide emotional support and refer to a psychologist if ongoing support is needed.
• Advocate for the best interest of the patient.
• Report suspicious of abuse or neglect according to the guidelines set out in the Older Persons Act 13 of 2006
• Provide feedback and communication to the appropriate MDT’s.
• Identifying needs for the group intervention or training as discussed with management.
• Assist with staff training within area of skill and competence
• Provide health education/promotion written materials or presentations to residents/families

Requirements:

Qualifications 

• Bachelor's Degree in Social Work 

Experience and Knowledge

• 2 years experience working in a similar role 
• 1 year in hospital case management discharge planning or related medical field will be beneficial 
• Knowledge pertaining to external private and government frail cares and home care services will be beneficial
• Knowledge of the Older Person Act 

Skills and Attributes

• Computer literate
• Excellent communication skills (verbal and written)
• Excellent organisational and time management skills
• Deadline driven
• Able to perform under pressure
• Demonstrate respect for the individuality of the patients and families
• Ability to establish and maintain collaborative and effective working relationships
• Demonstrates analytical and critical thinking abilities with proactive decision making and negotiation skills

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Duties include but is not limited to the following:

Personal Care:

• Attend to activities as per the care plan, including personal hygiene, incontinence care, dressing, feeding, and companionship for your assigned residents.
• Chart all activities on our electronic system, Healthware, using the provided company cellphone

Administration & Reporting:

• Chart and timestamp all activities on Healthware, following company procedures.
• Report any changes or causes of concern in a resident’s condition promptly to the Duty Sister.

Patient Care (according to care plan):

• Follow the care plan diligently and document activities on Healthware.
• Maintain a safe and therapeutic environment for residents, aligning with the care plan and individual diagnoses.

Company Policies & Procedures:

• Adhere to company rules, policies, and procedures.
• Treat all residents with respect and dignity.

Infection Control:

• Comply with company policies and procedures related to infection control.
• Maintain good personal hygiene as per relevant policies.

Health & Safety:

• Adhere to company health and safety standards during work activities.
• Be aware of duty of care and take measures to protect vulnerable residents.
• Report any health and safety contraventions to the Duty Sister.

Education and Qualifications:

• Acknowledged Carer training from reputable organisation advantageous 
• SETA accreditation will be an advantage

Experience

• Proven experience as a Carer or experience in a similar environment 

Skills and Knowledge:

• Skilled in basic computer knowledge
• Knowledge of caring principles in caring for the aged, this includes:
• Core carer competency skills
• Dementia care
• Palliative care
• Rehabilitative care
• Good interpersonal and communication skills
• Work well with the elderly and have compassion for caring for them
• Work well within a team and independently 
• Able to work under pressure
• Be accepting of change within the role of caring, as the need arises
• Maintain positive relationships with all (resident, families, colleagues)
• Have the ability to make good decisions, think objectively, make decisions and prevent medico-legal risks

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Job Description

We are looking for an experienced IT Support Manager who will be responsible for  managing and supporting the IT team and Client Liaison Managers of Faircom and to ensure timely and accurate delivery of daily requirements.

If you are a strategic thinker, possess strong leadership skills, and are passionate about delivering exceptional IT support services, we want to hear from you. 

Duties will include but are not limited to the following:

Staff Management: 

• Management of all administration of the IT Department 
• Oversee and schedule technicians for installations and site visits 
• Ensure that technicians are following accurate procedures to capture all the relevant information after a site visit
• Monitor stock that gets distributed to the technicians and ensure that only required equipment leaves the department
• Ensure that the technicians are completing regular maintenance on all data rooms and node rooms 
• Overview all reports logged by technicians of the node rooms and ensure that if any faults are reported that it is attended to efficiently
• Manage and ensure that all assigned tasks are completed by the Desktop Support Technician 
• Ensure the timely and efficient delivery of IT support services across the IT department 
• Ensure that all IT equipment is up to date and functioning. (PC’s, laptops, phones, WIFI) .
• Report on any faulty equipment and ordering of new stock when necessary
• Oversee and assist the Client Liaison Managers of Faircom with any administrative tasks
• Provide guidance and task assignment to staff 
• Ensure that staff adhere to standard operating procedures
• Manage the following staff complement:
• 2 Cabling Technicians
• 1 ISP Support Technician
• 1 Desktop Support Technicians
• 2 Client Liaison Managers

Business Unit Support 

•  Analyse the businesses needs presented by users and recommend technical solutions with completion timeline.
• Manage network equipment stock levels and ensure that stock levels are sufficient for the business unit to perform both customer installations or infrastructure upgrades or repairs.
• When required, manage Google Suite and the administration of the components thereof 
• Identify opportunities for improvement in IT support processes and workflows
• Draft, review and implement IT policies and procedures for the organisation

Administration

• Oversee and manage the sales team in regards to all administrative processes in Faircom together with the Group Admin Manager  

Qualifications

• Grade 12
• Bachelor’s Degree in Information Technology or equivalent advantage

Experience and knowledge

• Proven experience in similar role
• Proven organisational and administration skills.
• Experience in a commercial environment, including developing & implementing effective work processes, procedures and controls
• Project Management: Coordinate administrative aspects of IT projects, ensuring resources are allocated appropriately 

Skills and attributes

• Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure
• Ability to troubleshoot complex technical issues.
• Leadership Skills: Strong leadership and management capabilities to guide and motivate the support team. Experience managing a team of up to 8 staff members
• Communication Skills: Excellent communication skills to interact with both technical and non-technical stakeholders. Effective written and verbal communication for documentation and reporting.
• Problem-Solving Skills: Proactive approach to anticipate potential issues and implement preventive measures
• Customer focused: Establish and maintain positive relationships with internal and external clients. 
• Proactive approach 
• Adaptability and Flexibility 

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Your duties would include, but not be limited to:

Tenant & Owner Enquiries:

• Handling tenant queries and ensuring they are attended to in a timely manner
• Log and follow up on any maintenance issues on behalf of the owners 
• Manage maintenance deposits and refunds
• Respond to emails within 24 hours in a professional manner

Lease Renewals:

• Ensure that all renewals are done timeously and if a tenant is not renewing, ensure there is  enough notice to fill an apartment 
• Draft lease agreements ensuring all relevant information is reflecting 
• Sending out terms and conditions and ensuring to receive appropriate signed documentation 
• Coordinate renewal inspections 
• Compile and give renewal packs with a completed checklists to the rental manager 
• Ensure that tenants are being charged the correct rentals and top up deposit by timeously providing any changing information to the financial team. 
• Saving all signed documentation to the correct folders 

Filing Vacant Apartments / Inspections Process:

• Once a mandate form/notice has been received from an existing tenant, one must ensure to mark the property vacant on the relevant platforms and that the advertisement is posted on the websites. 
• Respond to any advertisement queries that come through
• Give landlord the relevant feedback weekly ensuring that they are aware of what is going on with the property
• Arranging viewings with tenants and the viewing administrator calendar
• Submitting and processing application forms 
• Managing the application process from start to finish
• Setting up and coordinating ingoing inspections 
• Manage the inspections process (in, out, pre-out and routine)  and ensuring that it is done accurately
• Keeping records of all inspections 
• Ensure deposit refund report is kept up to date and that all refunds are paid within a timely manner 

Requirements:

Qualifications: 

• Relevant tertiary qualifications advantageous

Experience: 

• Relevant administrative experience
• Background and knowledge of property and/or rentals will be advantageous

Skills and Attributes:

• Computer literate (Google Docs Advantageous)
• Customer service orientated
• Strong verbal and written communication skills to effectively interact with landlords, tenants, and other stakeholders
• Providing exceptional customer service 
• High accuracy and attention to detail ensures that all lease terms are documented correctly 
• Able to perform in a fast working environment 
• Deadline oriented