Latest Jobs at Fidelity Services Group

Reporting to: Sales Manager

PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence (Compulsory)
• Own reliable vehicle (Compulsory)
• PSIRA Grade C (Advantageous)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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Job Description : Sales Co-ordinator

PURPOSE: The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.

Your job description encompasses, but is not necessarily, limited to the following:

Key performance areas:

• SALES SUPPORT
  • Receiving of feedback from Sales consultants regarding the outcome of appointments daily
  • Capture and record all relevant information on sales systems and update the call status accordingly
  • Handling of red flags and resolution of related sales complaints
  • Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
  • Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
  • Creating leads to be process paperwork
  • Obtain quote value for reporting
• VERIFICATION OF DATA
  • Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
  • Ensure correct DOA levels have been signed off for contracts and quotes.
• CREDIT VETTING AND DIRECT SALES
  • Load lead onto the sales system
  • Record the receipt of the application on the control sheet
  • Check and copy submissions
  • Ensure that the applications received meet the minimum standards
• REPORTING AND COMMUNICATION
  • Assist with any problems or complaints
  • Give full feedback to clients where necessary
  • Ensure that information is communicated in a timely and accurate manner to all team members
• CREATING OF PO REQUISTIONS AND RECEIPTING
  • Receive quotes from District Sales, technical and Community Development team for purchasing of goods
  • Ensure DOA signs off for approval
  • Create requisition on SAP system or financial system
  • Ensure PO is generated and submitted to supplier by procurement department
  • Receive Goods delivery note and invoice for receipting
  • Inform accounts payable to make payment to supplier once receipting of invoice is processed
  • Follow up with Suppliers for outstanding PO`S generated

GENERAL

• Have knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls
• Filling, faxing, ordering of stationary and all other office duties
• Adhere to shift roster and office hours
• Emails to be processed daily (up to date by COB)
• Assisting with other ad-hoc tasks , analysis and projects as and when required by Management

Standing Operating Procedures

• Ensure that the disciplinary code is adhered to at all times
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Ensure SOX compliance at all times
• Ensure that the Big 5 principles are upheld at all times

CONDUCT: In the execution of your duties and your daily general conduct, you will be required to adhere to the ADT Code of Conduct at all times, upholding the values and principles contained therein.

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Overall purpose of the job: To effectively and efficiently perform the general admin/SAP function for the Commercial Sales Department.

Reporting to the Sales Team Leader

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding customer needs and requirements
• Routing qualified opportunities to the appropriate sales executives for further development and closure

Job brief

We are looking for a talented and competitive Internal Sales Consultant that thrives in a sales environment.

What does an Internal Sales Consultant do?

An internal sales consultant will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with existing and new customers, generating interest, qualifying prospects and closing sales.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Cost and quote Clients
• Route qualified opportunities to the appropriate sales consultants for further development and closure
• Close sales and achieve daily, weekly, monthly and quarterly targets
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your scope
• Team with Sales Consultants to build pipeline and close deals
• Perform effective online discussions on the product and Group offerings

Requirements

• Proven Internal sales experience
• Track record of over-achieving targets
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with a CRM system
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Working knowledge of SAP advantageous
• Competent in Word, Excel and Powerpoint

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The Human Resources department seeks to employ a Voice Stress and Polygraph Analyst that will mainly operate in the Cape Town area. The person will be reporting to the Human Resource Manager.

Main purpose of the position:

To do integrity voice stress and polygraph tests as requested and instructed by management.

Key Performance Areas:

• To conduct periodic and incident related voice stress and polygraph tests as determined by Operational needs and Client Service Level agreements.
• Assessments of tests and findings.
• Ensuring timeous availability of results to the relevant managers.
• Daily liaison with Operations Management, Senior Management, Directors as necessary.
• To maintain a high level on integrity and honesty in the findings of tests conducted.
• Confidentiality of information and test results.
• Weekly, monthly feedback on productivity, number of tests done etc.
• Ensuring constant availability in case of emergencies.
• To ensure that all tests are done as per accepted practice
• To treat all staff to be tested in a humane manner and respectfully.
• Schedule all contractual weekly monthly, quarterly etc. tests as dictated by Operations Management and in line with contracts with clients and recruitment division.
• Give feedback timeously on all tests done.
• Do emergency tests on incidents and use voice stress /polygraph as a tool in specific investigations.

Minimum Requirements:

• Grade 12 or equivalent
• Computer literacy & Microsoft office & voice stress software.
• 2 to 3 years voice stress and poly graph experience
• Own reliable transport.
• Must be trained in both Voice stress and Polygraph-AVSAPRO

Core competencies required:

• Team work
• Communications skills
• Customer focus
• Self-development
• Integrity
• Trustworthy

Skills:

• Computer literacy
• Admin skills
• Leadership skills
• Conflict handling skills
• Good interpersonal skills
• Work at a pace when required

Knowledge:

• Vast knowledge of voice stress & polygraph testing
• Preferable knowledge of security industry

Behavioural attributes:

• Pro – active
• Reliable
• Honesty
• Trustworthy
• Can work independently
• Attention to detail
• Ability to work under pressure
• Tenacity
• Willingness to travel

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Job Purpose/Overview:

A position for a General Manager (Operational Human Resources) has become available reporting to the Human Capital Executive. The overall purpose of this position is to support the Executive and oversee all the operational Human Resource functions relating to the different divisions, including but not limited to: Fidelity Guarding Services, Fidelity ADT, Fidelity Cash Solutions as well as provide a strategic partnership to the leadership of the business.

The role’s key focus includes but are not limited to: Full managerial oversight of recruitment and vacancy management, on-boarding processes, HR systems data input quality validation, HR compliance, regional compliance with all Group HR Policies, maintenance of Human Resource standards and execution of new start-up projects, contracts and roll out or ad-hoc operational requirements, related to the HR processes.

Qualifications, Experience and other competencies required:

• BCom Degree in Human Resource Management.
• 8 to 10 years’ experience as a Human Resource Manager/ Senior Human Resource Generalist with proven leadership abilities.
• Experience operating in multiple geographies would be an advantage.
• Extensive operational experience would be an added advantage.
• Knowledge of the BCEA/EEA/LRA and other related Acts.
• Multi-Union experience.
• Experience within the Services and or Security Industry
• Ability to interact on all levels.
• Must have excellent communication and people skills.
• Administration, interpersonal communication, and client liaison skills are required.
• Own vehicle and valid driver’s license.
• Willing to travel when required.
• Clear Criminal Record.

Key Areas of Responsibility: (Not totally inclusive)

• Oversight and review of all Human Resource functions in the set-out area of responsibility.
• Main Key Performance areas:
  • Regional Human Resources/Employee Relations
  • Manage the manpower planning and understanding of divisional recruitment, induction and Learning and Development needs.
  • Talent Acquisition/Succession
  • Culture and Transformation
  • Compliance and Benefits

• Influence and drive the achievement of agreed/set out Group Targets.
• Facilitate an organisational culture where employees can grow, be innovative and ensure top performance thus adding value to the business.
• Performance planning and managing of KPI’s within the regional HR structures.
• To facilitate the process of Training and Development compliance.
• Implement and maintain performance management principles and practices.
• Talent and Succession Management and People Development on a regional level.
• Maintain good staff working conditions and improve employer-employee relationships through implementing the Group employer-employee policy.
• Manage and co-ordinate team on an ongoing basis regarding role and function and output.
• Addressing of various Union matters, support Employment Equity processes and ensure continuous implementation of best practices.
• Support the Human Capital Executive and the team of COE role players.
• Conducting monthly regional HR meetings and report on the same as and when required.
• Contribute to the HR Structure by providing valuable input.

Core Competencies:

• Providing Leadership
• Driving Success
• Structuring Tasks
• Communicating Information
• Creating Innovation
• Coaching and Mentoring
• Showing Resilience
• Adjusting to Change
• Building Relationships
• Giving Support
• Processing Details
• Evaluating Problems
• Investigating Issues
• Dealing with internal and external stakeholders
• Flexibility

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Overall Purpose of the Job: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff.

Minimum Qualifications and Experience:

• Matric / Grade 12
• Tertiary qualification an advantage
• Relevant experience, and proven track record, in Contact Centre and/or training environment with specific focus on Client Retention and Communication (not less than 5years)
• Computer literacy (MS office suite)

Main Duties:

• Manage the Customer Service Level of Incoming calls
• Manage call back times and abandoned rate
• Manage the Customer Service level email answer times
• Manage the number of cancellations
• Analyze perception survey results and implement action plans in accordance with departments
• Ensure compliance monthly to all Standard Operating Procedures
• Achieve client satisfaction index above 90%
• Compile the summary of all daily, weekly and monthly reports
• Attend meetings and present statistics
• Ensure all internal and external reporting requirements are met (Head Office and Local)
• Receive and investigate client complaints
• Ensure that all staff are trained to required standards
• Ensure that supervisors enforce strict discipline
• Ensure a Culture of Accountability within the Supervisory Team and their agents
• Ensure a Culture of continuous improvement within the Supervisory Team and their agents
• Ensure that Supervisors enforce Customer Excellence
• Ensure the Supervisors drives a culture of going the extra mile for all Customers Internal and external
• Do merit assessment for staff doing exceptional work, getting compliments and going above and beyond
• Achieve Business Rate Reduction budget for the Coastal Region
• Achieve Business Save Efficiency and Save Effectiveness
• Work with other leadership Nationally to implement best practice at all times
• Monitoring /Coaching/Assisting staff

Behavioural Competencies:

• Ethical Practice
• Leadership & Navigation
• Business Acumen
• Relationship Management
• Consultation
• Critical Evaluation
• Expert presentation skills
• Advanced communication
• Decision making
• Professionalism
• Project management
• Drive for results
• Change management