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  • Posted: Jul 7, 2025
    Deadline: Jul 14, 2025
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  • In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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    Intermediate Business Analyst

    Job Description

    • To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
    • Prevent wastage and identify process improvements to contain and reduce costs!
    • Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
    • Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
    • Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
    • Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
    • Assess own performance through seeking timely and clear feedback and request training where appropriate.
    • Develop new insights into situations and apply innovative solutions to make organisational improvements.
    • Ensure compliance to legislative and audit requirements and adherence to relevant processes.
    • Compile reports that track progress and guide business to make informed decisions.
    • Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
    • Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
    • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

    Experience and Qualification Required

    • 3-5 Years Experience in a Similar BA role
    • Previous experience in payment systems is advantageous
    • Diploma in Business Analysis/Business Analysis certifications will be considered an advantage.

    End Date: July 10, 2025 

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    Universal Advisor

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Connect with our customers by living up to our brand promise of how we can help you? at all times.
    • Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
    • Always conduct themselves in an ethical manner.
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
    • Identify and sell/cross sell products aligned to customer needs.
    • Maximise channel optimisation opportunities identified aligned to customer needs.
    • Ensure activities support cost containment and reduction.
    • Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
    • Demonstrate behaviour in support of the organisational values.
    • Takes accountability for own performance, personal and career development.
    • Improve knowledge and competencies by completing training specific for role as per eCareers.
    • Contribute to the overall effectiveness and success of the team.
    • Maintain an ability to adapt to ever changing business and customer needs.

    End Date: July 10, 2025 

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    Cost Accountant Manager (Projects and Ops)

    Job Description

    • To ensure quality of the product/ service as generated by the business and productivity targets are met by leveraging resources, support functions and relationships across the business
    • Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
    • Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
    • Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
    • Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
    • Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
    • Manage expenditure planning and reporting within approved budget parameters
    • Develop new insights into situations and apply innovative solutions to make organisational improvements
    • Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
    • Improve business profitability through efficient use of profitability model
    • Conduct cost analysis, interpret and provide insights to the business to support decision making and to seek new ways to improve profitability
    • Conduct review, scenario planning and overall budgetary process in terms of spend and forecast adjustments
    • Review, analyse and/or build, implement and maintain cost models aligned to standard drivers and methodologies to reflect both business expectations and Steerco guidance
    • Drive, influence and manage creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
    • Manage end to end costing projects involving a segment, business unit, function or country/region from strategy articulation through to model design and implementation

    Qualifications and Experience

    • 4-5 Years Accounting and Financial Intelligence Experience
    • BCom Accounting/Finance OR similar
    • Experience in Project Cost Management
    • Banking/Financial Industry Experience will be advantageous

    End Date: July 11, 2025 

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    Data Scientist ( AI Specialist )

    Job Description

    • We are seeking a skilled AI Practitioner/Data Scientist with a deep specialization in Generative AI and a robust background in data.
    • The ideal candidate will have hands-on experience in designing, developing, and deploying AI models with a focus on generative techniques.
    • This role demands a strong understanding of data engineering principles, making the candidate well-equipped to handle the data pipeline challenges inherent in AI and data projects.

    GenAI Model Development:

    • Design, implement, and optimize operational and analytical solutions utilizing Generative AI models.
    • Develop and fine-tune RAG (Retrieval Augmented Generation) frameworks utilizing LLM frameworks such as LangChain, Llama-Index or other generative frameworks.
    • Experiment with new architectures and techniques to push the boundaries of generative AI.

    Data Engineering:

    • Collaborate with data engineering/analyst teams to ensure the availability and quality of data needed for model training and validation.
    • Design and maintain scalable data pipelines to handle large volumes of structured and unstructured data.
    • Perform ETL tasks with to create optimal data-warehousing structures (Dimensional modelling) for optimal storage, ease of use and maintainability.
    • Integrate data from various sources and ensure its proper storage, transformation, and accessibility.

    Deployment and Scaling:

    • Deploy AI and generative AI models in production environments, ensuring they meet performance, scalability, and reliability requirements.
    • Work with DevOps teams to automate the deployment and monitoring of AI models.
    • Optimize model inference for performance and cost efficiency in cloud and on-premises environments.

    Collaboration and Communication:

    • Collaborate with cross-functional teams, including data scientists, engineers, product managers, and business stakeholders, to align AI solutions with business objectives.
    • Communicate complex AI concepts and findings to non-technical stakeholders.

    Continuous Learning and Innovation:

    • Stay up to date with the latest advancements in Generative AI and data engineering.
    • Participate in conferences, workshops, and other professional development opportunities.
    • Contribute to research publications and patent filings in the field of Generative AI.

    Requirements

    • 3+ years of experience in AI, with a focus on Generative AI (1-2 years).
    • Proven experience in data engineering, including data pipeline development, ETL processes, and database management.
    • Hands-on experience with deep learning frameworks (e.g., TensorFlow, PyTorch) and Generative AI frameworks.
    • Experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).

    Technical Skills:

    • Proficiency in programming languages such as Python, SQL, and familiarity with data manipulation libraries (e.g., Pandas, NumPy).
    • Strong knowledge of machine learning algorithms, neural networks, and generative models.
    • Experience with data storage solutions (e.g., Hadoop, Spark, Vector databases).
    • Knowledge of MLOps practices, including model versioning, monitoring, and retraining

    Soft Skills:

    • A proactive attitude with a passion for learning and innovation.
    • Excellent communication and teamwork abilities.
    • Strong problem-solving and analytical skills.

    Preferred Qualifications and Certification

    • Bachelor’s or master’s degree in Computer Science, Data Science, Machine Learning, or a related field.
    • Master's or Ph.D. is advantageous

    Any of the following certifications are highly advised:

    • AWS Certified AI Practitioner
    • AWS Certified Machine Learning
    • GCP Professional Machine Learning Engineer
    • GCP Associate Cloud Engineer
    • Microsoft Azure AI engineer
    • Microsoft Azure Data Science.

    End Date: July 10, 2025 

    go to method of application »

    Universal Advisor

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Connect with our customers by living up to our brand promise of how we can help you? at all times.
    • Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
    • Always conduct themselves in an ethical manner.
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
    • Identify and sell/cross sell products aligned to customer needs.
    • Maximise channel optimisation opportunities identified aligned to customer needs.
    • Ensure activities support cost containment and reduction.
    • Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
    • Demonstrate behaviour in support of the organisational values.
    • Takes accountability for own performance, personal and career development.
    • Improve knowledge and competencies by completing training specific for role as per eCareers.
    • Contribute to the overall effectiveness and success of the team.
    • Maintain an ability to adapt to ever changing business and customer needs

    End Date: July 9, 2025 

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    Banking Advisor

    Job Description

    • To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Understand and market all financial services solutions within the relevant business offering.
    • Assist with profit growth for the business through.
    • Ensure effective management of the leads pipeline.
    • Develop, encourage and nurture collaborative relationships across the FRG.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
    • Contribute to innovation by finding faster and more accurate ways of working.
    • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
    • Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
    • Act responsibly with work related resources in order to contribute to cost containment.
    • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
    • Provide sound services and recommendations based on customer and client needs, current information and trends.
    • Achieve expected financial targets and uphold associated service levels.

    End Date: July 10, 2025 

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    Branch External Sales and Service Advisor OBR

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
    • Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
    • Execute own work in accordance with the organisational values and code of ethics.
    • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
    • Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
    • Work with enhanced processes and procedures to maintain operational efficiencies.
    • Deliver work in an accurate manner to ensure consistent results.
    • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
    • Adhere to quality standards, turnaround times and Company policies and procedures.
    • Complete relevant administration, reporting and updating of information accurately and on time.
    • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
    • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
    • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
    • Maximize sales by selling packaged financial solutions to clients.
    • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
    • Maximise cross-selling opportunities.
    • Drive adoption of digital and other self-service options across client base.
    • Contribute to teamwork and inclusivity within own team.
    • Contribute to cost efficiencies through responsible utilisation of work related resources.
    • Achieve expected financial targets and uphold associated service levels.
    • Build and maintain stakeholder relationships.
    • Deliver customer service through adherence to quality service standards.

    End Date: July 11, 2025 

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    Branch Advisor FAIS

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables.
    • We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
    • Now’s the time to imagine your potential in a team where you can become the best version of yourself.

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4 qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to:

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are:

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    End Date: July 11, 2025 

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    Private Advisor

    Job Description

    Hello future Private Advisor 

    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
    • Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
    • Understand and market all financial services solutions within the relevant business offering.
    • Assist with profit growth for the business through ensuring effective management of the leads pipeline.
    • Produce consistently high-quality outputs within agreed deadlines.

    You will be an ideal candidate if you:

    • Minimum Qualification - Fais approved NQF7
    • RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
    • Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

    You will have access to:

    • Opportunities to network and collaborate.
    • Earn basic guaranteed rewards with uncapped earning potential.
    • Opportunities to innovate.

    We can be a match if you are:

    • Able to build sound relationships based on trust and openness.
    • Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

    End Date: July 11, 2025 

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    Banking Advisor

    Job Description

    • Hello future Banking Advisor 
    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Role Purpose

    • To assist in proactively managing a portfolio of FNB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

    Responsibilities

    • Act responsibly with work related resources in order to contribute to cost containment.
    • Achieve expected financial targets and uphold associated service levels.
    • Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
    • Provide sound services and recommendations based on customer and client needs, current information and trends.
    • Develop and manage key stakeholder relationships that enable achievement of operational objectives.
    • Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
    • Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
    • Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
    • Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
    • Compile reports that track progress and guide business to make informed decisions
    • Ensure effective management of the leads pipeline.
    • Support sales through analysis of client portfolio and pro-active client engagement.
    • Contribute to innovation by finding faster and more accurate ways of working.
    • Assist with profit growth for the business through sales and acquisition of new clients.
    • Understand and market all financial services solutions within the relevant business offering.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
    • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.

    Minimum Qualifications and Experience

    • Relevant Degree in Finance or Economics or Accounting (FAIS Recognized Qualification).
    • FAIS accreditation required (RE5).
    • Minimum 2 - 3 years’ experience within a Sales/Service area of a financial environment.

    End Date: July 11, 2025 

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    Legal Advisor

    Job Description

    • We have the below role within FNB Commercial Chief Risk Office.
    • The purpose of the Legal Adviser is to provide leadership in the delivery of reliable, accurate, timely and well-informed advice on complex legal issues/matters and to identify and assess the potential legal implications for the Bank/Business Brand/business area.
    • The Legal Adviser provides in context specialist sound legal advice to the business on complex legal matters relating to business products, services and transactions in the renewable energy sector and the execution of the activities related to this, with the intention of enabling strategic outcomes for the business area and the effective and efficient management of legal risk.

    Are you someone who can:

    • Providing advice to the leadership team across the range of the business area’s legal interests, risks and obligations.
    • Contributing a legal assurance perspective to the business area’s strategic and governance processes, particularly the executive decision-making process.
    • Providing professional legal services which may include sound legal advice, expert drafting of legal documentation, managing disputes, and managing of legal projects.
    • Reporting to business area management on legal matters.
    • Evaluate the merit of potentially litigious disputes and consult with the relevant stakeholders to protect the interests of the business area.
    • Proactively identify emerging legal risks and ensure training on legal risk management takes place.
    • Provide comments on emerging legislation that impacts business area.
    • Report on legal risk management in the business area; seeking input and guidance on more complex ambiguous issues.
    • Provide insight into the strategy for the business area and add value to decision-making processes alongside other business area managers.
    • Drive the implementation of strategic objectives to sustain action towards the achievement of both organisational and the legal function objectives.
    • Add value to the development and implementation of internal controls, policies and guidelines for the legal function and specific business area, ensuring their alignment to functional objectives and statutory requirements.
    • Conduct medium to long-term planning, making decisions and taking action to achieve challenging goals and deliver on multiple complex tasks.
    • Provide legal expertise to develop innovative and relevant technology requirements in order to drive the optimisation of work output.
    • Use digitisation effectively to work smarter, more efficiently and accurately on document reviews, reporting, effective filing of matters and sharing of information with peers.
    • Understand the business unit goals and consider same when executing transactions in an effective, efficient manner through the utilisation of technology and simplified processes.
    • Providing guidance and mentoring to junior legal advisers and direct reports.
    • Collaborating with legal advisers and legal subject matter experts across the group.
    • Collaborating with risk and regulatory risk (compliance) stakeholders servicing the business area and across the group.
    • Staying up to date in all developments in the law in relation to his/her areas of legal practice.
    • Comply with all professional and ethical standards relevant to in-house legal advisers.
    • Monitor, analyse and evaluate the impact and legal implications of developments in the industry and related areas, including the activities of competitors, and pro-actively work with the Legal Centres of Expertise and recommend effective courses of action so that either a stance may be adopted, or potential threats may be averted.
    • Monitoring compliance with legal and statutory requirements related to legal risks of the organisation.

    You will be the ideal candidate if you have:

    • LLB
    • Admitted legal practitioner in country of employment
    • LLM advantageous

    Experience and Skills

    • Minimum of 5 to 8 years' experience proving competence in the provision of guidance and insight pertaining to the drafting, vetting, review, dissemination and/or negotiation of legal documentation and legal processes of a complex nature, with specific emphasis on power purchase agreements, operation and maintenance agreements, engineering, procurement and construction (EPC) agreements and other agreements related to the implementation of renewable energy projects such as solar and wind.
    • End-to-end deal execution on corporations associated with renewable energy projects including drafting and vetting of contracts related thereto such as sale of assets agreements, preference share subscription agreements and preference share terms, memoranda of incorporation, loan agreements and service level agreements.
    • At least 5 to 8 years' legal experience within the renewable energy sector, either in legal practice or as corporate legal counsel.
    • Expert contract negotiation, preparation, and administration skills (including the administration of the implementation of the conditions precedent to the various agreements, supporting with company secretarial administration related matters such as the allotment and issue of shares, drafting of resolutions and writing up of share registers).
    • Expertise in formulating legal opinions.
    • Ability to analyse emerging legislation, industry and other legal discussion documents, conduct standards and to collate comments on behalf of the group.
    • Proven track-record in providing effective legal counsel and drafting contracts that mitigate risks and penalties.
    • Able to identify and mitigate legal risks.
    • Sound understanding of relevant functional practices and policies from a Risk and Compliance perspective.
    • Sound understanding of relevant legislation and its impact on business strategy.
    • Able to communicate effectively and to translate legal knowledge for a non-legal audience.
    • Able to provide legal input for expressions of interest and/or responses to tenders on a regular basis, which will require the review of the tender terms and conditions and related documentation, e.g. non-disclosure agreements.
    • Able to undertake legal due diligence investigations in respect of the acquisition of existing renewable energy assets and to draft the appropriate documents surrounding this type of transaction.

    End Date: July 14, 2025 

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    External Sales and Service Advisor Lead OBR

    Job Description

    • To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

    Hello Future External Sales and Service Advisor Lead

    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

    You will be an ideal candidate if you have:

    • Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
    • Completed First Level Regulatory Examination

    You will have access to:

    • Opportunities to network and collaborate.
    • A challenging working environment
    • Opportunities to innovate.

    You will be a match if you are:

    • Achievement of targets for business.
    • Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
    • Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
    • Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
    • Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
    • Understand reasons for and comply with governance in terms of legislation and audit requirements.
    • Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
    • Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
    • Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
    • Analyse competitor information gathered and ensured active monitoring of market trends and influences.
    • Identify new business opportunities that impact on the industry.
    • Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
    • Manage own development to increase own competencies.

    Additional Requirements:

    • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

    End Date: July 12, 2025 

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    FNB Community Advisor

    Job Description

    • To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
    • Achieve net profit growth for business
    • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
    • Manage the migration of accounts from transactional to Self Service
    • Manage the growth of active customer Account Base to increase client base
    • Maximise cross sell opportunities and strengthen client relationships
    • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    • Comply with governance in terms of legislative and audit requirements
    • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
    • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
    • Compliance with procedures and processes contained in the Golden Rules.
    • Provide accurate and reliable sales and service statistics.
    • Manage own development to increase own competencies

    End Date: July 10, 2025 

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    Financial Manager I

    Job Description

    • Hello Future Finance Manager I
    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our Central Reporting talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can: (Role Responsibilties)

    • Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
    • Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Manage and monitor the applications and effectiveness of the business's financial information systems.
    • Coordinate the forecast process and budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
    • Record, interrogate and manage costs with associated charge out drivers in the production, analysis and use of information for decision-making in the business.
    • Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
    • Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
    • Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
    • Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
    • Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
    • Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
    • Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
    • Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

    You will be an ideal candidate if you possess:

    • Qualification - Qualified CA and/or CIMA
    • Experience - 3 to 5 years of working experience in financial field post qualification
    • Additional Knowledge - Experience in financial services industry

    You will have access to: (Benefits of the role)

    • Opportunities to network and collaborate
    • Challenging Working environment
    • Opportunities to innovate

    We can be a match if you are: (Behavioural attributes)

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

    End Date: July 10, 2025 

    go to method of application »

    Branch External Sales and Service Advisor OBR

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations.
    • Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
    • Execute own work in accordance with the organisational values and code of ethics.
    • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
    • Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
    • Work with enhanced processes and procedures to maintain operational efficiencies.
    • Deliver work in an accurate manner to ensure consistent results.
    • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
    • Adhere to quality standards, turnaround times and Company policies and procedures.
    • Complete relevant administration, reporting and updating of information accurately and on time.
    • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
    • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
    • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
    • Maximize sales by selling packaged financial solutions to clients.
    • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
    • Maximise cross-selling opportunities.
    • Drive adoption of digital and other self-service options across client base.
    • Contribute to teamwork and inclusivity within own team.
    • Contribute to cost efficiencies through responsible utilisation of work related resources.
    • Achieve expected financial targets and uphold associated service levels.
    • Build and maintain stakeholder relationships.
    • Deliver customer service through adherence to quality service standards.

    End Date: July 10, 2025 

    go to method of application »

    Sales and Service Advisor

    Job Description

    • To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
    • Conduct themselves in an ethical manner at all times
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do
    • Identify and sell/cross sell products aligned to customer needs
    • Maximize channel optimisation opportunities identified aligned to customer needs
    • Ensure activities support cost containment and reduction
    • Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
    • Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience

    End Date: July 10, 2025 

    go to method of application »

    Application Development Manager

    Job Description

    Hello Future Application Development Manager

    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals

    Are you someone who can:

    • Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
    • Produce or review budget reports to make sure they accurately reflect work activity
    • Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
    • Escalate potential budget risks that may lead to increased costs or financial losses
    • Present work proposals on planned activities that will require financial resources
    • Allocate and approves expenditure
    • Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
    • Ensure full understanding of customer needs to deliver a quality service
    • Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
    • Communicate how customer service solution will be implemented and secures buy-in
    • Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
    • Ensure resolution of customer queries and complaints timeously and ownership of issues
    • Analyse customer feedback to help improve customer service
    • Propose ideas to improve customer service
    • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
    • Engage in cross-functional relationships to obtain and to provide work support
    • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
    • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
    • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
    • Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
    • Develop and implement an area operational plan in achievement of Business objectives
    • Understand competencies and skills required for own and employee's development and performance
    • Identify development needs and select effective solutions to address own and employee development needs
    • Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
    • Provide on the job coaching and guidance
    • Manage team delivery against goals in the area of responsibility
    • Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
    • Participate in Talent Management practices and processes in line with HR policies and procedures
    • Implement employment equity plan targets in all recruitment and employee movement activities
    • Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
    • Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
    • Set relevant stretch goals for team and motivate achievement
    • Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
    • Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
    • Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

    Additional Requirements:

    • Hogan knowledge
    • CBP Mainframe SDLC
    • Incident and problem management
    • Strong People management experience

    Dare to imagine the change with us if you are:

    • An adaptable problem solver who does not fear change but thrives from it.
    • A disruptor in your field of IT expertise
    • An initiative taker who identifies opportunity and improves
    • Known for your delivery track record.
    • Wanting to be in a career that makes meaningful contribution to your and other people's lives.

    We’ll make a good match if you’re:

    • Curious - you're driven by always wanting to know more and learn more.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
    • Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
    • A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
    • Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

    You’ll benefit from our changeable benefits like:

    • Opportunities to network and collaborate.
    • Inspiring work environment
    • Work that is challenging
    • Space to make a difference.
    • Opportunities to innovate.
    • Conditions that are flexible
    • Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
    • Resources to help you with your professional development.
    • Generous leave policy
    • Preferential employee banking rates
    • When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
    • As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

    End Date: July 12, 2025 

    go to method of application »

    Portfolio Investment Specialist

    Job Description

    • To design and deliver investment solutions that meets specific client needs.
    • To analyse market trends, evaluate asset managers, and develop tailored strategies to optimise portfolio performance.
    • To provide expert advisory, solution structuring, and stakeholder engagement to align investments solutions with business objectives.

    Hello Future Portfolio Investment Specialist

    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Respond to investment-related client inquiries and create tailored content that meets specific client needs and interests
    • Ensure that all client-facing materials align with the organisation’s advisory investment philosophy and objectives, maintaining consistency and clarity
    • Develop a comprehensive understanding of the organisation’s investment products and other asset management solutions
    • Provide input to ensure content and solutions are efficacious with the Advisory team
    • Create narratives using market data, fund performance information, and business strategies
    • Stay informed about market trends, economic developments, and new investment strategies to communicate insights effectively
    • Update the organisation’s statistical databases and source and verify new statistical data
    • Ensure fund classifications within the Advisory Fund Matrix is accurate and aligned

    You will be an ideal candidate if you can:

    • Assist in the collaboration of thought leadership articles engaging with the wider First Rand group
    • Assist in the planning, coordination and delivery of the Institutes events
    • Update the institute website with relevant articles and engagement pieces
    • Support the deliverables associated with presentations and report backs relating to economics and investment performance
    • Work closely with the Operations, Marketing, Compliance, and Legal teams to ensure that all materials, messaging, and processes comply with regulatory standards

    You will have access to:

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you have:

    • A bachelor’s degree in Finance, Economics, Business, Statistical/ Investment Management or a related field
    • BCom Honours degree in a related field is preferable
    • A minimum of 5 years of experience in financial services preferably investment management
    • Knowledge of asset management products, investment strategies, and capital markets
    • Experience working in a collaborative environment with cross-functional teams
    • Strong understanding of portfolio management, financial analysis, and performance measurement tools
    • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), CRM tools, and financial databases such as Bloomberg or Morningstar
    • Familiarity with regulatory requirements and industry best practices for asset management
    • Familiarity of client advisory framework

    End Date: July 12, 2025 

    go to method of application »

    Data Engineer II

    Job Description

    • To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

    Hello Future Data Engineer II

    • Welcome to FirstRand Life Assurance, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Analyse and organise raw data
    • Build data systems and pipelines
    • Evaluate business needs and objectives
    • Collaborate with stakeholders and team members on several projects

    You will be an ideal candidate if you:

    • Have a degree in computer science, information systems, or related fields
    • Have 3 to 5 years of experience in a similar environment
    • Are proficient in SQL development and data analysis
    • Have hands-on experience with: Ab Initio (ETL development), Teredata, Control-M (for job scheduling)
    • Have experience in data product and data warehouse design
    • Have strong analytical and problem-solving skills
    • Have experience with Camunda (highly beneficial)

    You will have access to:

    • Opportunities to network and collaborate
    • Challenging Working
    • Opportunities to innovate

    We can be a match if you are:

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

    End Date: July 11, 2025 

    go to method of application »

    Credit Analyst (OCM/Retail Focus)

    Job Description

    • Analyses credit data to estimate degree of risk in extending credit or lending money
    • Consults with management to assist in corporate planning
    • Deliver exceptional Customer service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
    • Build and maintain relationships with internal business partners.
    • Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
    • Comply with governance in terms of legislative and audit requirements.
    • Manage personal development to increase own skills and competencies.
    • Conduct a comprehensive financial analysis of client data to understand credit exposure and liability, conduct cash flow modelling, sensitivity analysis and other investigations as necessary.
    • Analyse financial statements/ cashflows and personal balance to estimate degree of ongoing risk management of portfolios.
    • Collaborate closely with key stakeholders and those who hold business relationships with clients to gain an intimate knowledge of the clients' business, environment, and the industry they compete in.
    • Assisting more junior team members on aspects of client credit reviews, assisting them in identifying risks, and providing expertise and guidance.
    • Develop and maintain strong business relationships with clients for the purpose of gathering relevant information and undertaking analyses.
    • Display and encourage an appreciation of teamwork and inclusivity.
    • Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
    • Manage inbound and outbound calls on the dialler.
    • Be able to work independently with minimum supervision.
    • Achieve early collection targets set by the business unit.
    • Knowledge in managing and collecting on accounts in excess and with loan arrears.

    Qualifications and Experience

    • Bachelor Commerce or Relevant 3 year Tertiary Qualification (Credit /Finance)
    • 4-5 years Credit Experience (Please note this is not judgmental)
    • Financial Industry Experience is advantageous
    • Hogan system Experience

    End Date: July 10, 2025 

    go to method of application »

    Sales Team Leader

    Job Description

    • To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk

    Hello Future Sales Team Leader

    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk

    You will have access to:

    • Opportunities to network and collaborate.
    • A challenging working environment
    • Opportunities to innovate.

    Are you someone who can:

    • Drive significant growth and profitability in the context of cost management.
    • Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
    • Provide sales support efficiencies and services in order to ensure retention of clients
    • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
    • Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
    • Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
    • Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
    • Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
    • Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
    • Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
    • Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.

    You will be an ideal candidate if you:

    • Have minimum qualification of Grade 12
    • RE5
    • FSCA recognized NQF 4/ 5 recognized covering all product sub cats
    • Experience in Commercial Insurance Products such as Group Funeral
    • Must have at least 3 years’ experience as a Sales Team Leader plus commercial experience
    • Have experience in sales coaching skills and ability to create a strong sales driven culture.
    • Can build a team with high confidence to sell the required Ave Premiums and 100% Sales Quality.
    • Must be able to work under pressure
    • Performance track record for achieving targets
    • Ability to communicate and engage with High profile clients
    • Must have a clear credit record
    • Class of Business: Long Term Insurance & Short-Term Insurance: Personal Lines

    Experience in our product sub cats, and not working under supervision

    • Group Funeral (Tier 1 Simple)
    • Group Gap (Tier 1 Complex)
    • Key Person (Tier 1 Complex)
    • Group primary Health care (Tier 1 Complex)
    • Business Credit Protection plan (Tier 2 Simple)

    End Date: July 14, 2025 

    go to method of application »

    Product Specialist

    Job Description

    • To provide specialist product advice.
    • Hello Future Product Specialist
    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our team in FNB LIFE, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Drive execution and implementation of the life insurance risk products and initiatives
    • Liaise with the data analytics and pricing team for insights critical to the products
    • Prepare and present product proposals and reports for senior management and other stakeholders
    • Challenge and review the current product features
    • Regularly engage with the distribution and other business units within the FirstRand group
    • Keeping abreast of changes and new legislation and developments in industries that may affect areas of specialization
    • Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and identify optimal best practice solutions for tactical problems

    You will be an ideal candidate if you:

    • Have strong technical, analytical and communication skills
    • Have a minimum of 2 years' experience in the financial industry, with a preference for the life insurance industry
    • Have an actuarial background
    • Are curious and have a passion for continuous learning and development
    • Have the ability to combine conceptual thinking with pragmatic solutions
    • Business Commercial Insurance experience would be advantageous

    You will have access to:

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you are:

    • Adaptable and curious
    • Analyse complex data sets
    • Thrive in a collaborative environment

    End Date: July 10, 2025 

    go to method of application »

    Branch Advisor FAIS-1

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables.
    • We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
    • Now’s the time to imagine your potential in a team where you can become the best version of yourself

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4 qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to:

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are:

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    End Date: July 11, 2025 

    go to method of application »

    Branch Advisor FAIS

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    Hello Future Branch Advisor

    • Welcome to FNB, the home of the #changeables.
    • We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
    • As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
    • Now’s the time to imagine your potential in a team where you can become the best version of yourself

    Are you someone who can:

    • Build and maintain strong relationships with clients.
    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
    • Educate customers to the correct Banking platform aligned with their needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Analyze customer data and recommend tailored solutions.
    • Achieve sales results by providing contextual and integrated financial solutions to customers.
    • Conduct yourself in an ethical manner.
    • Takes accountability for own performance, personal and career development.
    • Show empathy with customers.
    • Stay updated on industry trends and product knowledge.

    You will be an ideal candidate if you possess the following:

    • NQF4 qualification or higher
    • 1-2 years’ experience in Client Services Support and delivery

    You will have access to:

    • Opportunities to build relationships as part of a dynamic team.
    • A challenging working environment
    • Personal and professional growth
    • Opportunities to have an impact in a local market as a brand ambassador.

    You can be a match if you are:

    • Customer Centric.
    • Enjoy solving problems.
    • Persuasive selling skills
    • Able to understand rules in a regulated environment.
    • Agile and Flexible
    • Strong communication and interpersonal skills
    • Have a results-driven attitude with a passion for exceeding targets.
    • Have excellent Organisational skills and attention to detail.

    End Date: July 11, 2025 

    go to method of application »

    Data Steward

    Job Description

    • Hello Future Data Steward
    • Welcome to FNB, the home of the #changeables.
    • We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
    • Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • To implement the tactical plans and business processes required to create, maintain, and enhance data, be responsible for the daily management of a critical data asset within area of responsibility and provide guidance to an allocated data set and actively manage data in order to meet compliance requirements, align data to business priorities, continuously improve data quality, reduce cost of data management, and to increase confidence in data and information integrity.

    Are you someone who can:

    • Comply with data policies, standards, tools and best practices within the data domain of responsibility.
    • Apply domain-level data architecture and data management best practices to area of responsibility.
    • Assist with compliance with internal policy, regulatory requirements and data practice standards.
    • Interacts and builds relationships with internal and external stakeholders to ensure compliance with statutory requirements.
    • Document business term definitions.
    • Maintain metadata, data quality rules, Enterprise Data Model (EDM), reference data, records register, where applicable.
    • Respond to data queries e.g. data quality issues as defined by the data quality issue resolution process.
    • Perform root cause analysis to resolve data quality issues and implement solutions accordingly.
    • Provide input into information management metrics.
    • Provide input into accurate and reliable reporting together with analyzing trends and data used to improve business decisions.
    • Provide input into accurate and reliable reporting in line with business, compliance and governance requirements.
    • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
    • Define information management requirements (e.g. data cleansing and data quality, etc.) and drive the implementation of the requirements within area of responsibility).
    • Participate in data related projects and provide required domain level expertise.
    • Align data activities to targeted projects for remediation and drive activities accordingly.
    • Participate in activities of the Segment implementation roadmap for the information management function.
    • Participate in the maturity roadmap for relevant Business Unit aligned to implementation roadmap and provide inputs for roadmap assessment.
    • Consult in matters of data workflows, master data security, and access rights for area of responsibility.
    • Promote best practices and make recommendations to business users that will create efficiencies and ensure data integrity for area of responsibility.
    • Identify possible solutions to support business requirements and partners with stakeholders to develop an optimum solution.

    You will be an ideal candidate if you have:

    • Minimum Qualification: Minimum Qualification Bachelor’s degree in computer science, Information Systems, or related field
    • Experience: 3years of experience in data management, data analysis or data governance preferred.
    • PowerBi
    • Python
    • SQL query
    • Power query

    You will have access to:

    • Opportunities to network and collaborate.
    • Challenging work environment.
    • Opportunities to innovate.

    We can be a match if you are:

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

    End Date: July 13, 2025 

    Method of Application

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