Latest Jobs at Meltwater

• We are looking for a talented and driven analyst to join our lean but impactful GTM Planning and Analytics team within the RevOps organization at Meltwater. This role reports to the Senior Manager of Planning and Analytics . Your primary responsibility will be to develop a robust reporting framework that empowers go-to-market leaders to gain insights into performance and better understand how they should be focusing their time in order to maximize the results of their organization.
• This role offers a high level of ownership and accountability across the entire GTM analytics process. You will be involved in co-creating the roadmap, designing and deploying new dashboards and analytics, and crafting narratives that communicate performance to senior leadership. Additionally, you will gain exposure to the annual planning process and overall strategy-setting framework that is used to steer the business goals and priorities. 
• We’re looking for top 5% candidates, with the goal of finding someone who has the ambition, grit, and competence to take full advantage of the significant opportunity that this role presents.

What You'll Do:

• Support the GTM Data Infrastructure: Collaborate with analytics engineering resources to unify and improve data availability from various tools and sources, ensuring that GTM leaders have access to reliable data models for better decision-making. Support a robust QA process across analytics assets and ensure that our team is producing consistent, reliable insights. 
• Advanced Data Analytics & Statistical Modeling: Leverage data science techniques, such as statistical modeling, to unlock sophisticated insights like customer health scoring. Use predictive analytics to support sales forecasting, customer retention, and other growth opportunities
• Develop and Manage Reporting Frameworks: Streamline the end-to-end process of building and deploying dashboards, ensuring fast turnaround times to accelerate roadmap delivery. Collaborate with teams to prioritize dashboard creation and ensure data visualizations meet stakeholder needs.
• Own the Narrative: Partner with Senior Leaders to consolidate insights and produce a monthly narrative on operating results. Insights will be leveraged to drive long term strategic decisions.

What You'll Bring:

•  High degree of proficiency in Tableau, SQL, and Snowflake or comparable EDW is a must, as you will work heavily within these systems to optimize reporting and dashboard automation.
• 3-5 years data analytics role, with exposure to both data science and business operations.
• Experience with statistical modeling and predictive analytics, with the ability to build models for customer health scoring, churn prediction, and forecasting
• Strong analytical mindset with a proven track record of solving complex data challenges.
• Willingness to occasionally work extended hours when required
• Deep commitment to ensuring data quality and dashboard accuracy by rigorously testing outputs before they go live
• Excellent communication skills with the ability to present complex data insights to non-technical stakeholders

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• As a Meltwater Client Onboarding & Implementation Specialist to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
• Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
• Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

What you will do:

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What you will bring:

• A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in English.
• As our team supports the entire EMEA market, we are interested in speaking to candidates who are fluent or business proficient in at least one or more of the languages below. Please specify all your language skills clearly in your application.
• Arabic
• Dutch 
• Finnish 
• French 
• German 
• Spanish 
• Swedish
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
• A deep understanding of and passion for media, news, and current affairs.
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.
   

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What We’re Looking For:

• Are you ready to take on an exciting role as a Product Support Expert at Meltwater? We’re looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater’s Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.
• Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Experts and accomplished leaders who stand ready to support you at every turn.
• Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. 

What You’ll Do:

• Provide excellent product support to our clients via email and live chat to enhance the client experience
• Influence product development through valuable feedback to our Product and Engineering teams
• Be able to remain organized and be able to prioritize in a high-volume environment
• Take ownership of support tickets from start to completion while providing value-added information
• Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
• Contribute to our internal product training sessions and engage with our global Support team
• Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Product Support workflows, tools, and efficiencies
• Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.

What You’ll Bring:

• A Bachelor’s degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
• Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
• A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
• Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
• Familiarity with ticketing or live chat systems is a plus, but not required.
• Willingness to work on a hybrid schedule with 2 days in the office.
• The position may include occasional shifts outside standard office hours to ensure timely client support.
• The ability to legally work in the country of hire is required for this position.