Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
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Specific Role Responsibilities
- Daily pricing of quote requests (from customers looking to sell cars)
- Dealing with pricing queries from customers and the customer service and buying departments
- Portfolio trading reviews (you are allocated a group of cars that you must trade until they sell)
- Researching vehicle and market characteristics to improve our knowledge base
- Ad-hoc reporting and data analytics assignments
Qualifications and Experience
- An appropriate tertiary qualification in an analytical, detail-rich field such as business, mathematics, engineering or other analytical/quantitative field (If you can show the experience and ability, we can overlook lack of certificates).
- At least one previous role where you were required to operate consistently with high accuracy. Some fields that might match include: economics, statistics, accounting or financial modelling, trading, etc.
- Good communication skills in English - spoken and written
- Additional languages beneficial
- No criminal record
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Specific Role Responsibilities
Process
- Contribute to and assist in the accurate and timely effective administration of the organisations fleet management in line with relevant processes and procedure.
- Daily data capturing of vehicles off-road (VOR) and obtaining feedback from the dealer network.
- Capturing daily parts on backorder
- Checking Auto-Line for all parts on backorder
- Compiling a daily list of parts assistance and internal arrangements
- General administrative tasks within the Fleet After Sales Department
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
Finance
- Recording all Fleet goodwill assistance (for tracking cost-related support)
- Contribute to efficient operational cost management by suggesting ideas to enhance the cost effectiveness process.
- Execute work activities effectively and efficiently in order to maximize efficiencies and reduce unnecessary delays in achieving goals of the office.
Client
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Providing weekly feedback to clients on all vehicles off-road, including ETAs for backordered parts and estimated repair completion dates.
- Emailing all daily VIN numbers to Fleet customers every Thursday morning, with conclusive feedback on repair progress and ETAs for all backordered parts
- Deliver work activities effectively to satisfy customers.
- Maintain key stakeholder relationships that enable achievement of operational objectives.
People
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
Qualifications and Experience
- Minimum of 3 years’ experience in a similar environment
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Specific Role Responsibilities
- Answer and manage office switchboard
- Coordination, ordering and supply of stationary and other office consumables and measuring usage and stock levels
- Administration Support as required by Sales, Acquisitions, After Sales
- Manage customers on arrival and suitable hand over to required function
Qualifications and Experience
- Grade 12
- Valid Driver’s license (preferred)
- At least 1 year experience in a customer service-related environment (advantageous)
- English spoken and written / Additional languages (Xhosa; Zulu; Afrikaans) given preference
- Computer / IT literacy
- No criminal record
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Specific Role Responsibilities
- Attend to filtered leads daily and ensure all leads receive immediate attention
- Communicate consistent brand messaging
- Inform/educate customers’ questions and overcome objections
- Attend to client requirements:
- Test Drives
- Email, WhatsApp and Telephonic communication
- Additional vehicle information
- Compilation and coordination of all necessary documentation for Cash and Finance Sales
- Co-ordinate Sales, Finance, Trade in and Recon/Delivery with internal stakeholders
- Finalization of documentation/contract, coordination and filing
- Identify and Flag risky transactions and communicate these to Compliance
Qualifications and Experience
- At least three years in a sale environment of which 1 year at least in vehicle sales with a proven track record in successful sales volumes and satisfied customers
- Grade 12
- Valid Driver’s license (code 08) and own transport
- English spoken and written
- Applicants fluent in additional languages (Xhosa; Zulu; Afrikaans) would be given preference
- Contactable references
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Key Duties and Responsibilities:
- Attend scheduled technical/ level training courses.
- To assist with the repair of vehicles in order to obtain practical experience under the supervision and instruction of a Technician.
- Prepare thoroughly for level tests in order to qualify within the maximum of 4 years.
- Assist with housekeeping; keeping tools and equipment clean and in good order, and work area clean.
- Follow workplace safety and conduct rules and protocols.
- Perform any other reasonable duties which may be required from time to time.
Qualifications and Experience
- Must have Grade 12. Subjects should include Pure Maths and Physical Science, minimum pass mark of 50% per subject is an advantage.
- Valid, unendorsed driver’s license
- Must have a clear criminal record
- Mechanical insight and technical aptitude is essential. Skills and experience in this area will be advantage.
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Specific Role Responsibilities
- Engage with Customers Daily (via phone, email, and in-person) to assess vehicle suitability for purchase.
- Conduct Vehicle Inspections to evaluate cosmetic and mechanical condition and determine reconditioning requirements.
- Negotiate and Finalize Offers with sellers while maintaining the integrity of our brand standards.
- Ensure Compliance with Brand Requirements, ensuring vehicles meet quality and performance standards.
- Maintain Meticulous Documentation for each transaction, including contracts and validation processes.
- Identify & Mitigate Risks, flagging and declining transactions that pose a potential liability.
- Collaborate with Internal Teams (Logistics, Sales, and Operations) to ensure smooth acquisition processes
- Achieve target numbers that meet vehicle quality expectations
- Vehicles purchased:
- Are not Stolen
- Are not Accident Damaged
- Are free of material defect or defects are accurately flagged and priced for validation/reconditioning
- Are free of any aftermarket mechanical/software modifications
- Are accurately represented in terms of year, make, model, mileage, colour and condition
- Inspected and accurately appraised and priced for reconditioning to brand requirements
Qualifications and Experience
- Grade 12 plus a minimum of 3 years work experience in a similar role
- Meticulous nature, extreme attention to detail
- “Zero error” personality
- Excellent negotiation skills (overcome objections)
- Excellent Communication skills (written and verbal)
- Excellent Admin and Digital/Computer technical skills
- Valid Driver’s license (code 08)
- English spoken and written
- Contactable references
- No criminal record
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Specific Role Responsibilities
- To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorizations,
- To ensure accurate 'verbatim' customer information to uphold
- To maintain customer database with contact details and
- To assist dealership in achieving industry standards of process
- To maintain and further develop own personal knowledge base in order to remain up to date.
- To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
- To maximize customer awareness of all products and services
- To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat
- To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel
- To create collaborative internal and external partnerships in order to expedite service
- To take the initiative and exceed customer satisfaction, even in the face of setbacks or
- To liaise and interact with the customers accurately in order to completely understand and comprehend their service
- To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional
- To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when
- To ensure costumer complaints are effectively managed via dealer systems.
Qualifications and Experience
- Grade 12 / Matric (essential)
- Basic technical understanding Essential).
- Additional language would be an Advantage.
- 2-3 yrs. in automotive service Industry.
- OEM Group South Africa product knowledge.
- Internal procedures and
- Basic technical understanding & background.
- Basic mathematical knowledge (numeracy).
- Operating OEM systems namely.
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Specific Role Responsibilities
- Assist accountant with Bank Reconciliations daily.
- High level of accuracy in capturing to the General Ledger Transactions.
- Assist Accountant with Monthly Balance Sheet accounts reconciliations – finalized and handed to the accountant when actuals are due.
- Ensure that all General Ledgers reconciling items cleared before month end.
- Daily submission of Cash Flow.
- Debtors – Issue monthly statements, vetting and creating new accounts, commission payments.
- Creditors – assist accountant with creditors and commission recons and payments.
- Assist all branches with relevant queries.
Qualifications and Experience
- 1+ years relevant general Bookkeeping experience.
- 1+ years general debtors and/or creditors experience
Minimum Qualification:
- Bookkeeping or equivalent qualification
Minimum Requirements:
- Code 8 driver’s license
- Strong Accounting skills
- MS Office with intermediate level Excel skills as minimum. Although the department follows normal business hours, successful candidate must be willing to work overtime at month-end or when required (more an exception).
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Specific Role Responsibilities
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s license
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage.
Method of Application
Use the link(s) below to apply on company website.
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