Fleet Administrator at Motus Holdings Limited

Specific Role Responsibilities

Process

• Contribute to and assist in the accurate and timely effective administration of the organisations fleet management in line with relevant processes and procedure.
• Daily data capturing of vehicles off-road (VOR) and obtaining feedback from the dealer network.
• Capturing daily parts on backorder
• Checking Auto-Line for all parts on backorder
• Compiling a daily list of parts assistance and internal arrangements
• General administrative tasks within the Fleet After Sales Department
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Monitor and evaluate operational processes for quality and effectiveness and notify stakeholders accordingly.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.

Finance

• Recording all Fleet goodwill assistance (for tracking cost-related support)
• Contribute to efficient operational cost management by suggesting ideas to enhance the cost effectiveness process.
• Execute work activities effectively and efficiently in order to maximize efficiencies and reduce unnecessary delays in achieving goals of the office.

Client

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Providing weekly feedback to clients on all vehicles off-road, including ETAs for backordered parts and estimated repair completion dates.
• Emailing all daily VIN numbers to Fleet customers every Thursday morning, with conclusive feedback on repair progress and ETAs for all backordered parts
• Deliver work activities effectively to satisfy customers.
• Maintain key stakeholder relationships that enable achievement of operational objectives.

People

• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Qualifications and Experience

• Minimum of 3 years’ experience in a similar environment