To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorizations,
To ensure accurate 'verbatim' customer information to uphold
To maintain customer database with contact details and
To assist dealership in achieving industry standards of process
To maintain and further develop own personal knowledge base in order to remain up to date.
To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
To maximize customer awareness of all products and services
To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat
To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel
To create collaborative internal and external partnerships in order to expedite service
To take the initiative and exceed customer satisfaction, even in the face of setbacks or
To liaise and interact with the customers accurately in order to completely understand and comprehend their service
To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional
To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when
To ensure costumer complaints are effectively managed via dealer systems.
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