Latest Jobs at Nedbank

Job Purpose

To provide claims administration support in respect of long/short term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.

• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.

• Build networks with stakeholders by participating in forums.

• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.

• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.

• Initiate and process claims to finalisation by ensuring compliance to insurance policy.

• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.

• Minimise risk by complying with all Nedbank policies and procedures.

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

2 - 3 years working experience as a Personal Lines Claims Consultant within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Short Term Insurance

Diploma/Degree in Finance / Business Administration or Related.

Type of Exposure

• Working with a group to identify alternative solutions to a problem

• Completing various administrative duties (e.g.; answering phones; making copies; filing)

• Managing conflict situations

• Comparing two or more sets of information

• Tracking cost against a budget

• Capturing data

• Checking accuracy of reports and records

• Drafting reports

• Building and maintaining effective relationships with internal and external stakeholders

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Business principles

• Business terms and definitions

• Data analysis

• Governance, Risk and Controls

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Business writing skills

• Cluster Specific Operational Knowledge

Behavioural Competencies

• Earning Trust

• Collaborating

• Customer Focus

• Decision Making

• Initiating Action

• Work Standards

• Managing Work

go to method of application »

Job Purpose

To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).

• Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.

• Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.

• Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.

• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.

• Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.

• Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.

• Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.

• Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.

• Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.

• Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.

• Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.

• Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.

• Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.

• Improve personal capability and future growth by identifying training courses.

• Create and manage own career through guidance and support of Team Leader; department and colleagues.

• Understand and support the Nedbank values in all business processes through all engagement opportunities.

• Contribute to the achievement of team goals by ensuring own participation.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Grade 12 with commercial subjects.

Type of Exposure

• Answering customer questions

• Interacting with external customers

• Changing behaviour to meet the demands of changes at work

• Managing customer expectations

• Interacting with diverse people

• Performing teller transactions

Minimum Experience Level

6 months' customer facing experience in a retail environment will be an advantage

Technical / Professional Knowledge

• Customer service principles

• Relevant product knowledge

• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty

• Applied Learning

• Collaborating

• Communication

• Stress Tolerance

• Quality Orientation