Latest Jobs at Octotel

Job Duties:

• Answering the phones and assisting the clients with their telephonic queries, ensuring the phones are not on silent and that every call is answered as far as possible.
• Assisting with any administration that may be required to assist a client
• Assigning calls to the relevant department
• Contacting ISP's where necessary to resolve client queries
• Taking messages as and when required
• Following through with resolving queries received
• Ensuring that there are always 2 or more people at the desk to answer calls.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases (Trello) with the status of each customer.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Attending events to promote the company brand as required
• Helping to create, maintain and update promotions and marketing databases as required
• Assisting in responding to customer queries and complaints as well as following through where necessary.
• Any other reasonable task.

Requirements

• A completed Grade 12 qualification.
• A minimum of 1 year in a similar contact center environment.
• Proficient abilities in Microsoft/Google Suite applications.
• Experience of at least one year working with a PABX/Multi-line phone system is preferred.
• Driven to deliver excellent customer service at all times.
• Professional written and verbal communication skills.

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Summary:

• We are seeking a dynamic and strategic Head of Marketing, Sales & CSR to lead and align our brand, customer acquisition efforts, and social impact strategy. As a key member of the leadership team, you will play a vital role in driving growth, brand visibility, revenue, and community engagement across South Africa’s fast-evolving fibre internet landscape.

Key Objectives:
Marketing Leadership

• Develop and execute a comprehensive marketing strategy aligned with business goals.
• Lead digital marketing, branding, PR, events, and communication campaigns.
• Ensure consistency across all brand touchpoints and customer-facing channels.
• Manage and grow customer engagement and retention through data-driven insights.
• Monitor and analyse marketing KPIs; adjust strategy as needed.

Sales Strategy & Execution

• Oversee the national sales strategy across B2B, B2C, and wholesale segments.
• Manage high-performing sales teams, setting targets and driving performance.
• Build strategic partnerships with ISPs, developers, estate managers, and other key stakeholders.
• Lead initiatives to improve conversion rates, upselling, and revenue growth.
• Collaborate with product and technical teams to align offerings with market needs.

Corporate Social Responsibility (CSR)

• Develop and lead the company’s CSR strategy, with a focus on digital inclusion, education, and local community upliftment.
• Build partnerships with NGOs, schools, municipalities, and government bodies.
• Ensure CSR initiatives align with company values and deliver measurable impact.
• Represent the brand at public forums and community engagements.

Leadership & Management

• Lead and mentor the marketing, sales, and CSR teams to achieve high performance.
• Manage budgets, forecasts, and reporting for all three functional areas.
• Act as the voice of the customer and community at the leadership level.
• Stay ahead of industry trends, competitive activity, and regulatory changes.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field (Honours/MBA preferred).
• 10 years of progressive experience in sales and marketing leadership roles.
• Experience in the telecommunications, tech, or fibre network sector highly preferred.
• Proven track record in building brands and achieving aggressive sales targets.
• Deep understanding of the South African market and socio-economic landscape.
• Strong leadership, communication, analytical, and stakeholder management skills.