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  • Posted: Sep 29, 2021
    Deadline: Not specified
  • RCL FOODS is a leading African food producer in South Africa with a market capitalisation of R13 billion and employing more than 20 000 people in operations across South and Southern Africa. We manufacture a wide range of branded and private label food products which we distribute through our own route-to-market supply chain specialist, Vector Logistics. ...
    Read more about this company


    Customer Service Centre Agent

    Job Description    

    • To process inbound and outbound sales orders and assist with customer queries including delivery times, quality complaints, product enquiries, out of stocks, amending the DSL and depot queries.
    • Inbound/Outbound Sales Order Processing

    Minimum Requirements    

    • Matric / Grade 12
    • Customer Service Centre Experience
    • SAP CRM and R3 (Advantageous)

    Duties & Responsibilities    
    Inbound/Outbound Sales Order Processing
    - Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.
    - Read back orders and confirm each line and reference number.
    - Process and email add-on and JIT products before the cut off time.
    - Ensure the completed detailed activities are captured in CRM.
    - Ensure no orders are mailed through by COB to CCF.
    - Provide the call lists to the customer care facilitator for completion and signature at the end of the day.

    Administration and Protocol Compliance
    - Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports on a daily basis.
    - Inform customers of load exceptions and dropped stock.
    - Rebook the DSL and short deliveries.
    - Update the customer base, call lists and activities on a continuous basis and email the information to superiors.
    - Advise the CSC Team Leader of complaints logged by customers.
    - Ensure that the workstation is organized, and orders are filed daily.
    - Administer pick up slips.

    - Ensure clear communication to respective depot staff on all add-on’s, special deliveries and short/incorrect deliveries.
    - Communicate with respective PSC’s on stock outs and amendments.
    - Liaise and follow up with delivery queries (i.e. delivery times, late deliveries and delayed/broken down trucks).
    - Assist customer representatives with store queries.
    - Advise respective parties of problematic customers and provide assistance in finding resolution to issues.

    Team Coordination
    - Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
    - Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
    - Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
    - Support and drive the business core values.
    - Manage colleagues and clients’ expectations and communicate appropriately.
    - Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
    - Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
    - Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
    - Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

    - Accuracy of capturing inbound and outbound sales
    - Call volumes
    - Customer query and problem resolution
    - Service level agreement standards attainment

    go to method of application »


    Job Description    

    • RCL foods is seeking a Cashier to join our Baking division at the Burgersfort Depot. The successful incumbent will be responsible for receiving cash from Drivers and to make up bank, ensuring that it balances daily.

    Minimum Requirements    

    • Grade 12 (with maths & accounting)
    • 2 – 3 years’ experience as a cashier or bank teller
    • Computer literate (Word, Excel & Syspro)
    • High level of Accuracy
    • Ability to work under pressure.
    • Must be a self-starter and have the ability to use own initiative
    • Good written and verbal communication skills
    • Willingness to take on responsibility

    Duties & Responsibilities    

    • Receive cash from Drivers
    • Cash up on a daily basis
    • Report discrepancies to Management
    • Cash balances to Cashier report
    • Capture information on Syspro
    • Banking and cash reconciliation
    • Count cash received from drivers and balance with deposit slip.
    • Record cash and cheques in cash-up summary.
    • Prepare deposit for bank.
    • Record seal numbers in register.

    go to method of application »

    Sourcing Analyst

    Job Description    
    RCL FOODS is on the lookout for a Sourcing Analyst to join our Group Services Division. The role will be based in Westville and report to the Sourcing Manager for Indirects (specifically IT systems and Engineering Equipment and Spares). RCL FOODS is looking for a confident individual who has strong negotiation skills.

    RCL FOODS entrusts the Sourcing Analyst to support the Sourcing Manager in analysing spend across the Group. Complete Category strategy and work with cross functional teams. Evaluate proposals and complete decision matrix as per Category strategy. Complete Group contracts within the specific category, ensuring that Business needs are met and the best value proposal are implemented by the Group; and To facilitate increased contract coverage and spend across the Group within the category through constant engagement with business line managers and the buyers and analysis of spend behaviors.
    Minimum Requirements    

    • Degree in commerce, management, supply chain management or a related field
    • 1-3 Years’ experience in a related field.
    • Demonstrated success in developing and fostering relationships with suppliers while driving lower costs, superior performance and continuous improvement, particularly within the specific category.
    • Valid Code EB drivers' license

    Duties & Responsibilities    

    • Strategic Support
    • Within the assigned category of spend, have responsibility for understanding the category strategy and plans, working with the Sourcing Manager to deliver category analysis, sourcing exercises and general reviews of spend.
    • Develop short, and medium term strategies (1-3 years) for the various sub-categories ensuring delivery at the most competitive cost.
    • Partner with the Business, senior stakeholders and consumers of services to determine requirements and apply professional sourcing and category management methodologies such as vendor rationalisation, utilising technology and flexible solutions to enhance user experience and minimise financial impact.
    • Collaborate with operational teams to ensure Group strategies and policies are applied locally, to assess opportunities, and to drive performance improvements.
    • Proactively drive regular engagement with the Business regarding its immediate and longer-term category procurement requirements and the extent to which these are being met.

    Operational Management

    • Identify demand for services, products and/or component parts.
    • Determine preliminary specifications, existing and potential suppliers, timing of the product and service requirements and measure which determine success vs. failure for the internal business client.
    • Coordinate appropriate methods needed to distribute products and/or services in a cost effective manner.
    • Ensure that the products and/or services are delivered on schedule, at the negotiated price, and meet the quality standards of the Business.
    • Actively monitor the suppliers being used within P2P ensuring orders are placed with preferred suppliers and under negotiated contracts.
    • Where common items are purchased across the Group or a supplier is used frequently, negotiate supply agreement to obtain best price and value for the Group.
    • Source new items and suppliers based on the specifications provided by the Business by researching the supplier market place, and obtaining samples for testing by requesting Functions.
    • Analyse information within the P2P system to identify opportunities to source alternative suppliers.
    • Produce reports and present information to relevant Functions to highlight potential sourcing or saving opportunities and update the Sourcing Manager on actions where applicable.
    • Produce management information on activity within the P2P system to monitor and manage the frequency, value and volume of spend over monthly periods.
    • Highlight and communicate compliance issues relating to adherence to the Group procurement policies.
    • Actively monitor and facilitate the update of price lists for goods and services in the catalogues within the P2P system within the assigned category of spend.
    • Negotiate with the incumbent suppliers to maintain competitive prices, benchmarking costs against other suppliers where necessary.
    • Review and analyse all requests for new contracts and recommend their approval to the Sourcing Manager if the supplier is financially and ethically sound and there is a valid reason for introducing a new contract.
    • Coordinate supplier performance reviews for key suppliers within the assigned category of spend, compiling data and information on performance to support the reviews.
    • Ensure system data is maintained and manage the effective generation and communication of procurement metrics.

    Tender Management

    • Solicit and evaluate proposals for national contracts.
    • Manage the administrative aspects of tenders and contracts in the specific category.
    • Prepare tenders and compile tender analysis schedules.
    • Coordinate invitations for tender and tender submissions on contracts.
    • Communicate tender outcome to the Business.
    • Assists the Sourcing Manager to implement and manage contracts by maintaining relevant information with regard to pricing within the market, and spend against the current contract.
    • Administer long-term contracts, which may or may not involve subcontracts with special provisions that may be changed and renegotiated throughout the duration of the contract.

    Market Analysis and Forecasting

    • Evaluate market conditions in order to develop sourcing strategies, maintain/improve quality and influence cost controls.
    • Effectively communicate with internal cross functional teams on the current and future status of products and services markets.
    • Research potential and current suppliers to keep abreast of market/procurement conditions, new technology and makes recommendations to improve supplier base and/or purchasing method.
    • Forecast price trends and their impact on future activities.
    • Conduct presentations about market analysis and possible growth.

    Vendor Management

    • Explain and administer Group policies and procedures pertaining to sourcing.
    • Evaluate and ensure potential suppliers are capable of meeting the specified requirements.
    • Negotiate the lowest possible cost for the products and/or services balanced against the optimum quality and schedule needs.
    • Advise team members and/or management on the appropriate supplier to be used.

    Technical Expertise

    • Provide ongoing advice and support on best practice to ensure continuous improvement in category contract sourcing and vendor management.
    • Provide technical expertise and training to internal customers and colleagues.
    • Develop specialist knowledge on assigned category and identify opportunities to deliver best value solutions and make recommendations on preferred strategies to the Sourcing Manager.

    SAP Enablement

    • Work with the master data team to ensure the SAP master data related to the procurement category is accurate and up to date.
    • Arrange for all new catalogues and suppliers to be promptly loaded on the SAP system.

    SHEQ and Sustainability Management

    • Administer all documentation relevant to category quality assurance and conformance.
    • Update and maintain the approved category supplier list for the Group.
    • Support internal and external audit processes and provide any necessary documentation.

    Team Coordination

    • Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
    • Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
    • Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
    • Support and drive the business core values.
    • Manage colleagues and clients’ expectations and communicate appropriately.
    • Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
    • Champion training and development of self through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
    • Participate in regular performance appraisals and ensure that own targets and goals are clear and achievable.
    • Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

    go to method of application »

    Engineering Manager

    Job Description    
    The RCL FOODS Talent Acquisition Team is recruiting for a dynamic and pro-active Engineering Manager, to join our pioneering Logistics Division, based in Cape Town.

    • As the Engineering Manager, you will be responsible for managing the Coastal Region (Cape Town, Peninsula, Port Elizabeth, Coega, George, Namibia and Windhoek).
    • The position reports in to the Operations Executive, and is responsible for:
    • Managing the engineering and maintenance processes and performance for the Coastal region to ensure sustained, effective operations and asset management.
    • Managing the maintenance of refrigeration plants, other infrastructure and equipment to ensure efficient operations in the region.
    • Planning and managing all building, plant, and equipment projects for the region

    Minimum Requirements    

    • 5 years relevant experience in a plant engineering role
    • Relevant plant maintenance experience within medium to large scale facilities
    • Experience working with refrigeration systems (Essential)
    • Experience working in a cold storage facility (Essential)
    • Relevant Engineering Degree (Essential)
    • Proven track record in managing large scale projects
    • Certificate in Project Management (Advantageous)
    • GCC (Government Certificate of Competency) certified Engineer (Advantageous)
    • Trade Test (Advantageous)

    Duties & Responsibilities    

    • Strategy Execution
    • Provide input into the regional Operations strategy, based on a 5 year view of requirements.

    Operational Maintenance Management

    • Plan and implement a maintenance programme for the regional depot refrigeration systems as well as oversee major repairs of breakdowns to minimise repairs and maintenance costs in the region.
    • Plan and effect a maintenance schedule for all material handling equipment ensuring minimum downtime.
    • Optimise efficiencies and utilisation of assets in the region with the objective of minimizing the costs per unit.
    • Report daily on actual KPI’s vs budget and works with the maintenance team to address areas of non-conformance or concern proactively and timeously.

    Project Management

    • Depending on the scale of the project, manage all building and construction projects in the region or work with a nominated project management specialist company.
    • Drive the preparation of the conceptual design and preliminary costing estimates for capex preparation.
    • Develop the expansions strategy for the region in support of national Vector and Group strategies, together with short, medium and long term facilities planning.

    Utilities Monitoring
    Monitor the consumption patterns, activities and or costs associated with:
    -rates and taxes
    -water and sewerage
    -refuse removal.
    Facilitate the achievement of service levels and reductions in costs where possible.

    • Management of Safety Health Environment, Risk and Quality (SHREQ)
    • Ensure that all legislative and industry standards are achieved and timeous action is taken where required to ensure that there are no areas of non-compliance within maintenance.
    • Ensure all electrical equipment and installations are maintained or installed in accordance with statutory requirements and business needs.
    • Implement maintenance occupational health and safety compliance with all relevant legal requirements.

    Customer Service Management

    • Support warehousing and transportation in achieving service and efficiency KPI’s through the planned maintenance strategy.

    Outsourced Contractor Management

    • Supervise and assign maintenance work to contractors on a daily basis, ensuring clear allocation of responsibility and accountability.

    Financial Management

    • Implement and encourage cost cutting initiatives within the Maintenance Department where these do not impact on long term business sustainability.

    Team Management

    • Lead the maintenance team towards meeting targets – through regular communication and utilisation of full organisational talent management tool set.
    • Implement maintenance succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
    • Implement training and development programmes for the maintenance team through the utilisation of available training opportunities or contributing to the development of new training solutions in collaboration with regional and national training specialists.

    go to method of application »

    Business Intelligence Analyst (Customer Insights)

    Job Description    

    • RCL FOODS is on the hunt for an experienced Business Intelligence Analyst to join our Vector team’s Supply Chain Strategy & Optimisation function. We are looking for a candidate that is highly proficient in Power BI and Data Analytics. This role is based in Westville and reports to the Supply Chain Solutions Architect.
    • This position creates a great opportunity for the successful incumbent to provide meaningful insights to our Customer, Principle and Retail teams. The support provided will allow the teams to be given the information they can utilize to improve customer service, create quick wins and optimize the relationships.

    The successful incumbent will:

    • Play a supporting role, as a member of the Analytics Centre of Excellence (COE), in the transformation of RCL FOODS into an effective Insight Driven Organisation (IDO) by partnering with business functional areas to provide centralised reporting and analytics ensuring end-to-end visibility.
    • Drive business insights and continuous improvement to assist in short, medium & long-term decision making.
    • Scope reporting requirements and work together with business, COE and technology teams to deliver key solutions by providing leadership in key analytics initiatives.
    • Manage and support day-to-day analytics requirements and platforms by ensuring solutions are up-to-date and accurate.

    Minimum Requirements    

    • Bachelor’s Degree in Engineering, Computer Science, Information Systems, Mathematics / Statistics. Post graduate degree would be advantageous.
    • Minimum of 3-5 years’ data & analytics experience
    • Track record in providing data & analytics insights that have added notable impact to the overall business/function
    • Experience in food manufacturing, consumer, and supply chain industries
    • The candidate should be able to work with various data sources to mine through and arrive at meaningful insight.
    • The candidate is required to be confident enough to communicate effectively across all levels in the organisation.
    • Seasoned experience in influencing peers, seniors and directors utilising data insights


    • Data & Analytics
    • SAP R/3 & BW
    • Microsoft Power Platform (Microsoft Power BI minimum requirement)
    • SQL Skills (basic/foundation)
    • Excel Advanced/ Super User

    Duties & Responsibilities    

    • Deliver Business Insights to Drive Value
    • Work with functional team (customer) to provide business insights
    • Understand and document key data sources and business rules
    • Develop and analyse adhoc reports to assist functional team (customer) requirements focussing on key business insights and storytelling
    • Drive uniform reporting across functional team (customer) to enable single source of truth and create consistency in our message to business & external.
    • Manage and support day-to-day analytics requirements and platforms by ensuring solutions are up-to-date and accurate
    • Work with technology and other analytics centre of excellence members to resolve issues
    • Provide insights and recommendations through analysis and assist in decision making

    Drive Continuous Business Improvement initiatives

    • In partnership with business users identify continuous business improvement opportunities
    • Collaborate with functional team (customer) and analytics centre of excellence to scope, define, value & prioritise opportunities / use cases
    • Collaborate with functional team (customer), centre of excellence and technology partners (internal & external) to deliver business improvement initiatives and step change functional team (customer) analytics
    • Assist with the delivery of key initiatives through project planning, management, testing and implementation.

    Grow Digital Knowledge & Technology

    • Support RCL FOODS on their digital upskilling journey by working with analytics centre of excellence to upskill business users to existing and new data analytics solutions
    • Support business users and functional team (customer) with training and hand-over of analytics models developed
    • Create and manage data dictionaries that support business users understanding of key data sources, analytics models and reports
    • Work together with Analytics Centre of Excellence to drive and enable our analytics solution stack and keep abreast of technological advancements through research, training & learning.

    go to method of application »

    Veterinary Technologist

    Job Description    
    At RCL FOODS we see & do things differently - we think bigger, work smarter, and collectively work as a team towards achieving our ambition; more food to more people, more often!

    The RCL FOODS Talent Team is currently looking for a qualified and experienced Veterinary Technologist with impressive interpersonal skills & problem-solving abilities to support the Rustenburg Laboratory with routine and non-routine serological/microbiological monitoring of flocks. Routine tests are performed to establish a history of all production units and flocks.
    Minimum Requirements    

    • Qualified Veterinary Technologist (registered with South African Veterinary Council) who has completed a 3-year Diploma or a Degree
    • Around 2 years' experience in a SANAS ISO17025 accredited laboratory environment
    • High level of Computer Skills relating to Microsoft Office, Excel in particular.
    • Experience with the use of a LIMS and CRYSTAL reports are desirable.
    • Principles, practices and theory of biological analysis, including emerging technologies.
    • Mathematical and statistical knowledge and skills highly desirable.
    • Complex testing and analysis.
    • Applicable quality and environmental legislation and regulations.
    • Health/safety/OHSA/ISO practices and regulations applicable to a laboratory.
    • Advanced laboratory skills, critical thinking skills, ability to read scientific literature.
    • Ability to work well in a team.

    Duties & Responsibilities    

    • Performing of ELISA tests.
    • Performing of rapid serum plate agglutinations (RSPA) when required.
    • Performing of quality equipment checks and maintenance when required (e.g. pipettes, balance, temperature, reader, washer, etc.)
    • Quality checks on kits and reagents after purchase before use in accordance with LPM/PUR/1.1
    • Data capturing, compiling, and distribution of reports within one week upon receive date of samples.
    • Capturing of data for Vet (Rearing Transfer Certificates).
    • Sera will be correctly sampled, marked, packed, and sent to a subcontracting laboratory.
    • Participating in Intra/inter-laboratory- and proficiency testing schemes.
    • Postmortem sample collection when required.
    • Subcontracting of samples (/ AI monitoring/ IBSN):
    • Fill in Buying Requisition for PO number
    • Sending of PO number with samples to the subcontracted laboratory
    • Follow-up with subcontracted laboratory with regards to outstanding results.
    • Sending of reports to customers (Farms)
    • Filing and archiving (scanning) of all reports.
    • Weekly stock take and expiry date checks.
    • Ensure CPD points are obtained as per SAVC requirements.
    • Registering of all incoming samples in the relevant sample register when required.
    • Ensure that all tests/equipment are performed/operated as per procedure.
    • Ensure that the Laboratory Manager/Veterinarian is informed immediately of any exceptional test result that may require action.
    • Ensure that accurate written records of work in progress and a database with records are maintained in order to provide information when required.
    • Ensure that all equipment in the department is maintained in a safe working condition and that specified items are check in accordance with the procedures for accuracy.
    • Ensure customer satisfaction in respect of speed and accuracy.
    • Logbooks must be filled in on a daily basis or by means of staff rotation.
    • Inform Quality Supervisor / Laboratory Manager of stock levels of consumables when needed.
    • Ensuring that the laboratory is kept neat and tidy at all times.
    • Ensure that all health and safety rules are implemented and followed.
    • Ensure productivity at all times.
    • Assist in other departments when requested by the Laboratory Manager or the Quality Supervisor.

    go to method of application »

    Debtors and GL Clerk FTC (6 months)

    Job Description    
    RCL Foods is on the look for a Debtors and GL clerk.
    The successful incumbent will be responsible with assisting with the maintenance of the General Ledger, and provide assistance with the Debtor and cash receipting functions.
    Minimum Requirements    

    • Matric with mathematics


    • 2-3 years administration experience

    SAP FI

    • Administration practices
    • Computer literacy
    • Intermediate excel skills

    Duties & Responsibilities    

    • Maintenance of the General Ledger:
    • Contribute towards the monthly reconciliation of specific general ledger accounts.
    • Assist with Completion of year end schedules as required in support of specified General Ledger accounts.
    • Assist the accountant with any queries that may arise from the central finance and tax teams with regards to the IT14
    • schedules.
    • Assist with reconciliation of Inter-branch / Inter-company accounts and the following up of queries/reconciling items.
    • Assist the accountant with analysis of certain GL accounts and line items at month end


    • Capture journal and accrual entries, including routine monthly transactions, corrections and provisions, ensuring correct GL accounts and descriptions are used.
    • Maintain a monthly journal file and ensure that all journal entries are signed off by the accountant and management accountant where applicable.

    Intercompany Transactions : Feed sales reconciliation

    • At month end , work together the chicken accountant and the customer services clerk to balance feed sales per Mtech to SAP

    Sundry Sales:

    • Capture all Sundry sales in SAP, ensuring that the correct method of processing is followed.
    • Reconcile sundry sale invoices against delivery notes.
    • Maintain & complete numerical sequence check on all sundry sale delivery notes.
    • Follow up missing delivery notes and report to Accountant.
    • Assist the Bedfordview management team by facilitating the authorisation of any debit/credit notes to be processed.
    • Print invoices on a daily basis and provide to the production clerk to attach the POD

    Credit Control:

    • Liaise with, and assist, Vector Bedfordview with Credit Control aspects of Sundry Debtors.
    • Provide information/ support as requested by Vector Bedfordview.

    General Administration:

    • Good housekeeping and ad hoc duties including general filing and record maintenance.
    • Compile ad hoc spreadsheets and analysis when required.

    Information and Data management:

    • Ensure team members accurately and regularly capture data onto SAP to enable access to reliable data and reporting for trend analysis and decision making.

    Billing Administration:

    • Maintain, accurate, timeously billing on SAP and ensure accurate transaction records of POD’s.
    • Maintain and control POD collections, verify and process POD’s received from deliveries.
    • File and report on POD information and follow up on differences to ensure accurate capturing.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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