Latest Jobs at Servest SA

Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven BRANCH MANAGER to join a team based at our Port Elizabeth Offices. This role reports directly to Regional Operations Manager, in the Cleaning Business Unit.

Minimum Requirements    

• National Senior Certificate / Grade 12.
• Must possess a relevant Operations Management Degree/National Diploma
• Minimum of 3 years 'experience in the industry
• Ability to work effectively as part of the team
• Good problem-solving skills
• Good analytical and customer service skills
• Must be able to work under pressure
• Fully computer literate
• Good communication, inter-personal and report writing skills
• Pay attention to detail
• Basic knowledge of Health and safety Act of 1993
• Detail oriented with excellent organisational skills
• Ability to work independently, handle multiple tasks and meet deadlines
• Be in apposition of a valid un-endorsed driver's license
• Committed and willing to make occasional personal sacrifices to meet deadlines

Duties & Responsibilities    

• Driving the operations strategy daily
• Strict control of margins and costs
• Building and maintaining excellent customer relationships
• Setting and maintaining quality standards
• Manage assets, machinery and equipment
• Implement, maintain and enforce policies and procedures
• Meet goals and manage budgets
• Develop forecasts, financial objectives and business goals
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Address customer and employee satisfaction issues promptly
• Share knowledge with other Branches on effective practices, competitive intelligence, business opportunities and needs
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Ability to implement, maintain and enforce policies and procedures

Deadline:14th November,2025

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Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CUSTOMER RELATIONS MANAGER to join a team based at our Cape Town Offices. This role reports directly to Managing Executive, in the Cleaning Business Unit.

Minimum Requirements    

• Matric
• Diploma in business management or equivalent
• Minimum of 5 years’ relevant experience in customer relationship management in Contract Cleaning or related service industry
• At least 2 years managing a team of customer relationship managers
• Strong business acumen (numerically strong)
• Good project management Skills
• Own Vehicle and valid driver’s licence
• Display exceptionally high service and quality standards
• An innovative approach to problem-solving and strong analytical skills
• Advanced Microsoft skills must be competent in Microsoft Word, Excel, PowerPoint and Outlook

Duties & Responsibilities    

• Manage Top 20 existing customers relationships within SLA
• Timeously attend to notifications of termination and make every effort to retain the customer
• Work with Sales on re-bidding on existing customers to retain
• Negotiating and implementing price increases for top 20 customers nationally
• Analyse profitability of key customers and manage those relationships within the SLA
• Debtors management of top 20 customers, together with the Regional Manager engage with customer to resolve account queries
• Identify and work with Sales to develop all sales opportunities in existing customer base
• Cross BU engagement and collaboration within the Servest eco system
• Build and manage a team of Customer Relationship consultants to deliver the retention strategy through them
• Team skills development and support

Deadline:21st November,2025

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Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Operations Manager to join a team based at our Cape Town Offices. This role reports directly to Branch Manager, in the Cleaning Business Unit.

Minimum Requirements    

• Matric / Grade 12 or equivalent 
• Business Management or related qualification
• 3-5 years experience as an Operations Manager in the cleaning industry or similar role
• Experience in a cleaning industry will be an advantage
• Must have computer skills (Ms Word/Excel/Outlook)
• Good communication, interpersonal,  report writing and problem solving skills
• Must have a clear criminal record

Duties & Responsibilities    

• CSI - Customer Service Intelligence
• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
• Control and management of Company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets, and within policies and standards.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
• Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy and procedures and Servest Group values.

Deadline:18th November,2025

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Job Context    

• Servest Parking has a vacancy for a Site Manager to join the team. The Site Manager is responsible for overseeing the day-to-day operations of one or more parking facilities. The role ensures smooth site functioning, high levels of customer satisfaction, staff management, adherence to company policies, and achievement of financial and operational targets.  The position is based in the Western Cape area, reporting to the Operations Manager.  The successful individual must have the ability to lead and motivate people.

Minimum Requirements    

• Grade 12
• Business Management Qualification or Relevant  
• 3-5 years experience in a parking management, facilities management or operations supervision
• Experience managing a team and working with the public
• Familiarity with parking enforcement and local transport regulations is an advantage 
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Good understanding of parking systems and technology (eg ANPR, ticketing machines, payment kiosks)
• Good Computer Skills (Ms Word/Excel/Outlook)
• Excellent written and verbal communication skills (English)
• Professional individual who can provide and maintain high service and quality standards
• Driver’s license and own reliable vehicle
• Clear criminal record
• Ability to work efficiently and under pressure
• Must reside in the Western Cape area

Duties & Responsibilities    

• Oversee the daily operations of the parking sites to ensure efficiency and safety.
• Monitor entry/exit systems, payment machines, signage and lighting to ensure all infrastructure is operational.
• Implement and maintain operational procedures in line with company standards.
• Conduct performance reviews, provide coaching and ensure compliance with HR policies.
• Maintain appropriate staffing level to meet operational needs.
• Resolve customer complaints and inquiries in a timely and professional manner.
• Promote excellent customer service by training staff and setting high service standards.
• Monitor and act on customer feedback or incident reports.
• Ensure accurate daily reconciliation of cash, card, and digital payments.
• Monitor revenue performance and identify opportunities to increase occupancy and turnover.
• Implement strategies to reduce revenue leakage or fraudulent activities.
• Enforce site safety rules and ensure compliance with local regulations and company policies.
• Conduct regular safety audits and risk assessments.
• Maintain incident/accident records and take corrective actions as required.
• Maintain daily, weekly, and monthly operational reports.
• Liaise with head office and other departments (e.g., maintenance, IT) as needed.
• Track site KPIs, including occupancy rates, revenue per space, and customer satisfaction metrics.

Deadline:12th November,2025

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Job Context    

• Servest Security has a vacancy for a Site Manager (Grade A) to join the team.  The position is based in the Western Cape area, reporting to the Operations Manager.  The successful individual must have the ability to motivate and lead people.

Minimum Requirements    

• Grade 12
• Business Management Qualification or Relevant  
• 3 - 5 year's experience in a similar role 
• Experience in the security industry would be an advantage 
• Good Computer Skills (Ms Word/Excel/Outlook)
• Proven track record in the security industry / customer orientated
• Excellent written and verbal communication skills (English)
• Grade A PSIRA Certification
• Professional individual who can provide and maintain high service and quality standards
• Driver’s license and own reliable vehicle
• Clear criminal record
• Ability to work efficiently and under pressure
• Must reside in the Western Cape area

Duties & Responsibilities    

• The daily running of a site in liaison with the Operations Manager.
• Attain and maintain a professional site standard.
• Building and maintaining relationships with the client.
• Management of staff including recruitment, induction and performance management.
• Responsible for industrial relations and health & safety issues on site.
• Report writing – monthly reports and incident reports.
• Creating site rosters.
• After hours site visits compulsory.
• Staffing – ensure site is covered as per contractual obligations.

Deadline:12th November,2025

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Job Context    

• Servest Security, a Business Unit of Servest has an exciting opportunity for an Operations Manager to join the Western Cape team. The role of the Operations Manager is to ensure that all site-specific security requirements are adhered to and that the client's needs are efficiently and professionally met. The position is based at Western Cape and reporting to the Branch Manager.

Minimum Requirements    

• Matric/Grade 12
• Qualification in Security Management, Emergency Management, Business Management or related field 
• 5 - 10 years’ experience in the security industry
• Grade A PSIRA registered
• Proficient computer skills including Microsoft Office & Excel
• Strong working knowledge of operational procedures
• Report writing skills
• Valid drivers licence
• Medical fitness
• Clear criminal record

Duties & Responsibilities    

• Daily running of site(s) in liaison with the Branch Manager/General Manager.
• Report changes of rosters to the Roster Clerk and ensure that the changes are made, and new rosters are printed.
• Re-deployments of officers must be done on paper and given to the Easy Roster Clerk.
• Ensure correct number of guards is posted on sites according to contractual needs.
• Report site incidents to the Branch Manager/General Manager immediately.
• All incident Reports needs to be forwarded to the client within 24 hours.
• Visit the sites at least once or twice a week.
• Ensure that job descriptions, risk assessments and site procedure manuals are on sites.
• Attend to the officers’ problems/queries and handle them promptly and efficiently.
• Check on the status of all control room equipment and systems.
• When issuing the uniform to the officers, the uniform kit issue form must be completed and placed in the officer’s file.
• Inventory of all equipment to be kept up to date daily and regular equipment audits must be done to determine equipment status.
• Liaise with clients on standard and quality of services rendered.
• Attend client meetings.
• Ensure staff details and records are kept up to date and in accordance with requirements.
• Ensure that knowledge is tested regularly by means of verbal and written tests (to be placed on their personnel file) and provide feedback of training provided in the monthly report to be forwarded to the client.
• Plan, implement and manage growth strategy with the respective Key Account Executive for your assigned area to assist in your respective Branch in achieving its sales targets.
• Ensure health and safety regulations are complied with by colleagues, management, contractors and or any other relevant stakeholders.

Deadline:12th November,2025