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  • Posted: May 10, 2022
    Deadline: Not specified
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  • Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
    Read more about this company

     

    Sales Consultant- VAPS

    Job Specification

    • Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
    • Contribute to the achievement of organisational objectives through understanding and delivering the

    required individual targets (e.g. achieving talk time targets, sales targets etc.).

    • Deliver efficient customer service levels through effective call management.
    • Achieve operational requirements and service delivery through effective time and attendance management.
    • Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
    • Understand the customers’ unique profile, identifying a relevant course of action based on customer needs

    and undertake an appropriate course of action ensuring customer satisfaction.

    • Responsible for individual actions and the delivery of high quality standards.
    • Deliver the Telesure Service Way through personal effort and through others.
    • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

    Essential

    Requirements

    • Matric / Grade 12/ SAQA Accredited Equivalent*
    • At least 1- 2 years sales experience, preferably in the short term or long term insurance industry

    Desirable

    • The appropriate FAIS accreditation and RE
    • A relevant 3 year Business related degree / diploma

    Closing Date: 17th, May 2022

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    Campaign / Dialer Specialist (VAPS)

    Job Purpose
    Plan and execute campaigns within the defined timelines. Manage campaigns, data and metrics to help improve overall efficiencies and manage the optimal use of contacts data for all TIH campaigns (sales, collection, retention, service, admin). Track, influence, provide solutions and escalate any factors that might affect performance.

    Specification    
    Campaign Planning

    • Contribute to the development of the campaign strategy to optimize the campaigns performance to reach business goals.
    • Define the campaign brief outcomes to meet the required set targets with the business.
    • Plan and design the campaign; the timelines and resource capability and skill set required, liaising with multi-channel contact centre management; workforce management.
    • Provide input into the design of new campaigns, engaging with marketing.
    • Support business in driving new initiatives or special projects.

    Project/Campaign Management

    • Implement and optimize campaign strategies and cohesive customer engagement according to the plan to drive the achievement of the Business Unit targets.
    • Manage, track and govern campaign settings on dialer guided by models to support strategy.

    Stakeholder Engagement

    • Liaise with Data Science team and/or data sources to access reliable data to meet the campaign outcomes.
    • Liaise and support and provide input regarding campaigns for many stakeholders in TIH business, for example; Heads, Marketing, Business
    • Intelligence, IT and compliance team.
    • Communicate issue resolution processes and escalation channels to ensure smooth and functional engagement.

    Insights and Reporting

    • Maintain, analyse, re-engineer and evaluate new and existing campaigns; as well as share/present to the Business Unit the progress, performance, opportunities, threats and insights pertaining to campaign metrics, volume and quality of data, resources and skill sets, results, commercials (cost per contact, p-factor), gaming of contacts or leads.
    • Provide input and review scripting of campaigns and how the campaign performs.

    Continuous Improvement

    • Identify and implement optimization plans around targeting with the goal of
    • increasing campaign profitability.
    • Implement initiatives to improve campaign performance based on lead
    • optimization and segmentation.

    Operational Compliance

    • Ensure data processes are adhered to – lead scrubbing, data optimization and
    • segmentation strategies, implementation of all models, data alignment to
    • campaign brief including applicable regulatory and legislative requirements.
    • Highlight any identified contact centre abuse of leads.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development
    • planning activities as well as formal and informal training and coaching. Maintain
    • an understanding of relevant technology, and industry best practices through
    • ongoing education, and reading specialist media.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential);
    • Relevant 3 year Business degree / diploma in Business Management / Campaign Management and Contact Centre (Advantageous)

    General Experience

    • 3 or more years experience Campaign Management (Essential);
    • Data management experience (Essential);
    • Analytics or MI experience (Essential);
    • Dialler Management (Essential);
    • Experience in the financial services industry (Advantageous);
    • Experience of dealing with relevant stakeholders e.g. work force management, contact centres, marketing (Advantageous)

    Closing Date: 16th, May 2022

    go to method of application »

    Junior Developer

    Introduction    
    Develop, create, and modify general computer applications software or specialized utility programs with guidance. Under supervision, analyze user needs and develop software solutions. Assist with design software or customize software for client use with the aim of optimizing operational efficiency. Observe the analysis and design within an application area, working with guidance or coordinating development as part of a team.

    Specification    
    Application Software Development

    • Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

    Improvement / Innovation

    • Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

    Applications Software Maintenance

    • Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

    Testing IT Performance

    • With guidance, perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

    Information Security

    • Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Operational Compliance

    • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

    Application Software Roadmap

    • Assist and support the facilitation of application software development and execute the development work as prioritized by more senior colleagues which is in line with business requirements.

    Customer Service

    • Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential);
    • A recognized software development certification/degree/diploma (Essential)

    General Experience

    • 1 or more years experience using relevant programming languages or technologies (Advantageous);

    Closing Date: 16th, May 2022

    go to method of application »

    Developer

    Introduction    
    Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design within an application area, working individually or coordinating development as part of a team.

    Specification    
    Application Software Development

    • Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

    Improvement / Innovation

    • Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

    Applications Software Maintenance

    • Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

    Testing IT Performance

    • Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

    Information Security

    • Implement required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Organizational Capability Building

    • Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

    Operational Compliance

    • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
    • Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

    Application Software Roadmap

    • Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

    Customer Service

    • Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

    Technical Competencies:

    Application Development

    • Work independently and provide technical guidance when required on how to develop software using programming languages.

    Computer skills

    • Support business processes independently by understanding and the effective use standard office equipment and standard software packages, and provide technical guidance as needed.

    IT Testing

    • Work independently and provide technical guidance when required on how to ensure that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

    Assessment

    • Work with guidance to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.

    Action Planning

    • Work independently and provide technical guidance when required on how to develop appropriate plans or perform necessary actions based on recommendations and requirements.

    IT Data Management

    • Work with guidance to manage information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

    IT support

    • Work with guidance to monitor, diagnose and fix technological problems.

    Planning and Organizing

    • Work with guidance to plan, organize, prioritize and oversee activities to efficiently meet business objectives.

    Compliance

    • Work with guidance to achieve full compliance with applicable rules and regulations in management and/or operations.

    Verbal Communication

    • Use clear and effective verbal communications skills independently and provide technical guidance when required on how to express ideas, request actions and formulate plans or policies.

    Numerical Skills

    • Use an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance.

    Program installation, versioning and configuration

    • Apply concepts of knowledge / skill and works with guidance.

    Writing skills

    • Use clear and effective writing skills with guidance to express ideas, request actions and formulate plans or policies.

    Presentation skills

    • Work with guidance to communicate with other people by speaking in a clear, concise and compelling manner.

    Tasks

    • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
    • Develop and direct software system testing and validation procedures.
    • Direct software programming and development of documentation.
    • Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
    • Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
    • Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
    • Prepare reports or correspondence concerning project specifications, activities, or status.
    • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
    • Coordinate installation of software system.
    • Monitor functioning of equipment to ensure system operates in conformance with specifications.
    • Oversee and assign work to programmers, designers, technologists, technicians, or other engineering or scientific personnel.
    • Advise customer about or perform maintenance of software system.
    • Train users to use new or modified equipment.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential)
    • A recognized software development certification / degree/diploma (Essential)

    Experience

    General Experience

    • 3 or more years experience using relevant programming languages or technologies (Essential)

    Essential Skills (will be tested)

    • AngularJS – Key Skill
    • Net – Key Skill
    • CSS
    • Javascript

    Closing Date: 16th, May 2022

    go to method of application »

    Trainee Developer

    The Trainee Developer contributes to the organizational goals by creating and maintaining quality software systems.
    Specification    

    • To gain an understanding of the Software Development Lifecycle as it is applied within Telesure.
    • To take responsibility for the execution, testing and documentation of minor software deliverables
    • To ensure that quality software is delivered in alignment with software standards and in accordance with a pre-defined requirement and/or technical design.
    • Ensuring current and ad-hoc work is carried out in a productive, timely and efficient manner
    • To analyse and clarify pre-defined software requirements and/or technical designs to ensure comprehensive understanding of business need.
    • To provide suitable solutions based on the business need, developed within the architecture framework.
    • Accountability for development.
    • Training intervention attendance.
    • Application of training, initiatives and process changes
    • Taking career development and performance management seriously (look for ways to improve competence/results.
    • Setting of own goals and working towards them.
    • Continuous and constant improvement
    • Ensure that business objectives and personal delivery aligns to and meets the TSW principles.
    • Effectively build and maintain mutually beneficial internal relationships
    • Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies.
    • Analyzing current performance inhibitors and finding solutions to ensure business continuity.

    Knowledge and Experience Requirements

    Essential:

    • Grade 12 (Standard 10) with University Entrance (NQF4)

    Desirable:

    • A recognized software development certification / degree / diploma

    Experience:

    Desirable:

    • Desirable Knowledge Requirements:
    • Knowledge of the Software Development Lifecycle
    • Knowledge of System Design principles and frameworks

    Skills:

    • Communication (written and verbal)
    • Analysis
    • Logical Reasoning
    • Adaptability and/or flexibility
    • Development skills in preferred technologies and frameworks (IBM iSeries / Microsoft .Net etc) - preferable
    • Previous experience within a financial services environment.

    Closing Date: 16th, May 2022

    go to method of application »

    Retentions Consultant

    Specification    
    Customer Service

    • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with  complex queries and investigating and resolving customer problems.

    Customer Needs Clarification

    • Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

    Sell Customer Propositions

    • Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

    Customer Management

    • Help manage customers by carrying out standard activities.

    Operational Compliance

    • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
    • Obtain authorization when required from a supervisor or manager for any exceptions from mandatory procedure.

    Performance Management

    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

    Personal Capability Building

    • Keep abreast with current changes in internal policies and procedures.
    • Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
    • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Requirements    

    • General Education
    • Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
    • Regulatory Exam 5 (Advantageous)

    General Experience

    • 1 year sales experience (Essential);
    • 1 year retentions experience (Advantageous)

    Closing Date: 23rd, May 2022

    go to method of application »

    Assistant Company Secretary

    Introduction    

    • Assist with the provision of advise, adherence to Corporate Governance and Statutory Compliance for the Group.

    Specification    

    • Regulatory & Compliance Management
    • Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

    Compliance Monitoring

    • Deliver audit assignments in nominated client areas. Develop individual audit plans and detailed scope, deliver the fieldwork, report findings and opinions, agree on corrective actions with auditees, and refer serious or contentious issues to the lead auditor.

    Business Case Contribution

    • Notify, inform and effect amendments to the company profile records internally and as well with any external party including but not limited to CIPC.

    Policy Development & Implementation

    • Work within established procedures to achieve specified goals.

    Stakeholder Engagement

    • Support stakeholder engagement by arranging actions, meetings, and events.

    Insights and Reporting

    • Prepare and coordinate the completion of various data and analytics reports.

    Compliance Management System

    • Carry out a range of quality management activities under the guidance of senior colleagues to contribute to the identification and evaluation of current policies and business processes that are in the scope of the Compliance Management System and to support the design, development, and documentation of new policies, procedures, and business processes. Support the maintenance of an effective compliance system. Support the delivery of compliance automation by proactively looking for automation opportunities.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential); BProc/LLB Degree or other equivalent degree (Advantageous)

    General Experience

    • 2-5 years experience in the position of an assistant company secretary (Essential)

    Closing Date: 16th, May 2022

    Method of Application

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