Latest Openings at Absa Group Limited (Absa)

Job Summary

• Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in complex environments.

Job Description

• We are looking for a seasoned and strategic Payments Technology Lead to head up the RTGS (Real-Time Gross Settlement) payments team, responsible for our in-house developed RTGS application within CIB Payments Technology across Pan Africa.
• The successful candidate will bring extensive experience in real-time payments infrastructure and RTGS systems, along with a strong track record of working across Pan-African financial institutions or fintech environments.
• This role demands a combination of technical depth and leadership excellence to drive the delivery of secure, high-performing, and scalable payment solutions.

Key critical requirements and experience:

• 8-10 years Information Technology experience
• Relevant B-Degree in Computer Science OR; equivalent level of industry certification in Technical field
• Experience working in a Payments or RTGS payments environment
• Banking and or Corporate Investment Banking experience
• Understanding or prior experience working with SWIFT payments
• Prior experience implementing payment solutions across multiple African countries
• Proven track record of leading cross-functional teams and delivering scalable payment infrastructure
• Experience and proven track record defining enterprise wide technical strategies single / limited product / service environment
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Experience working on a high risk and complex systems or environment
• Familiarity with regulatory requirements
• Experience working with core banking systems, payment switches etc
• Risk mindset
• Experience with cloud-native architectures (AWS, Azure, GCP) in payment contexts

Key Accountabilities:

• Lead the technology strategy for payment platforms, with a focus on real-time and cross-border payments across Africa
• Drive the architecture, development, and integration of RTGS systems in line with country-specific central bank requirements
• Product and Service Direction Setting, Solution Design and Performance Management
• Act as the single point of partnership and assume responsibility for managing the senior business interface (product owner) relationship
• Collaborate across the tech value chain to guide the business on the appropriate technical solution (cost to value) and the range of strategic technical choices to be made
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products and services with and across multiple stakeholder groups
• Meaningfully contribute and ensure solutions align to the design and direction of the Group Architecture standards, principles, preferences and practices. Short term deployment must align to strategic long term delivery
• Meaningfully contribute and ensure solutions align to the design and direction of the Group Infrastructure standards and practices
• Strategically and operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
• DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
• Delivery Management (where there is a specific product / service you manage)
• Build a high performance team environment through self-directed teams by driving performance management and measurement that is aligned with agile working practices (
• Accountable for the right people in the right teams to deliver on our tech strategy
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
• Financial and Vendor Management, Risk and Governance

Education

• Bachelor's Degree: Information Technology

End Date: September 25, 2025

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Job Summary

• At Absa Bank, we are committed to building a resilient, responsible, and forward-thinking financial institution. We are looking for a highly skilled and experienced Senior Compliance Officer to join our Business Banking team.
• This role is critical in ensuring that all compliance activities are executed in full alignment with applicable regulatory requirements, the Enterprise-Wide Risk Management Framework, and Absa’s internal policies and standards.
• You will play a key role in governance reporting, conduct risk oversight, regulatory engagement, and business enablement.

Job Description

Key Responsibilities

Governance Reporting

• Prepare and present compliance reports to Business Banking and Group Compliance forums.
• Track regulatory developments, policy compliance, and training outcomes.
• Monitor and report on open compliance issues, remediation progress, and regulatory commitments.

Conduct & Reputational Risk Oversight

• Identify and advise on conduct and reputational risks.
• Act as a key contact for conduct-related matters and embed sound conduct principles in daily operations.
• Engage business units to challenge and refine risk indicators.

Regulatory & Policy Requirements

• Share regulatory updates through newsletters, briefings, and awareness sessions.
• Conduct gap and impact assessments on new regulations and internal policies.
• Support business units in addressing identified compliance gaps.

Training & Awareness

• Deliver training on compliance policies, regulatory obligations, and conduct expectations.
• Assist in developing and executing compliance training plans aligned with business priorities.

Regulatory Advocacy & Industry Engagement

• Coordinate and consolidate business feedback on draft regulations.
• Ensure timely and accurate submission of regulatory comments through appropriate channels.

Team Coordination & Strategy Support

• Support coordination of team deliverables and track progress against strategic priorities.
• Assist in planning and communication for key initiatives and internal meetings.
• Promote knowledge sharing across the compliance team.

Business Enablement & Advisory

• Provide compliance guidance on business initiatives, processes, and offerings.
• Translate regulatory obligations into actionable business requirements.
• Participate in product reviews and development projects to ensure compliance alignment.

Qualifications & Experience

• Bachelor’s Degree and Advanced Diplomas (LLB preferred).
• 5–7 years of experience in compliance, risk management, or governance roles.
• Strong report writing skills for senior governance forums (Board, Exco).
• Proven ability to engage and influence senior stakeholders.
• Expertise in regulatory analysis and risk-based advisory.
• Ability to translate complex regulatory content into strategic insights.
• Risk management qualification is an added advantage.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 24, 2025 

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Job Summary

• The Head of GRC (pan African role) is responsible for leading and overseeing Compliance’s governance, risk management and internal control framework. This role ensures that internal compliance functional standards, methodologies and processes, as well as relevant governance structures are effectively and consistently implemented and integrated, supporting strategic objectives while maintaining regulatory compliance and operational resilience. 
• As a key advisor to Compliance Executive leadership, this role plays a critical part in fostering a risk-aware culture, enhancing decision-making processes, and ensuring that control mechanisms align with Compliance’s risk appetite.
• The incumbent will lead a team of risk professionals and will also work collaboratively with Group Risk and Group Internal Audit to strengthen governance within Compliance.
• The Head of GRC ensures that the Group Compliance function’s activities conform to Absa’s Enterprise Risk Management Framework through the implementation and embedment of the compliance management system and related best practices. 
• This role combines deep technical governance, risk management and control expertise, with leadership responsibilities, supporting both business enablement and regulatory integrity.

Job Description

Governance & Compliance:

• Develop, implement, and maintain Group Compliance’s corporate governance framework to ensure regulatory and internal compliance.
• Advise Group Compliance’s Executive on governance best practices and regulatory requirements.
• Establish procedures to promote good governance and oversight of risk and controls within the Compliance function.
• Ensure the Compliance function’s adherence to relevant legal and regulatory frameworks, industry standards, as well as internal policies.
• Oversee reporting to senior management, audit committees, and regulatory bodies.
• Responsible for optimal combined assurance plan, governance and delivery thereof.
• Responsible for maintaining all Compliance mandates, authorities and structures.

Risk Management:

• Ensure effective implementation and embedment of an ERM framework for the Group Compliance function, identifying, assessing and mitigating key risks.
• Monitor emerging risks and regulatory changes, ensuring that the organisation adapts accordingly.
• Collaborate to integrate risk management practices into strategic decision-making.
• Conduct compliance risk assessments and stress testing, ensuring robust risk controls are in place.
• Lead risk mitigation strategies, including business continuity and crisis management planning
• Oversee various Compliance-related methodologies and frameworks, including the Group Compliance Charter, Compliance Manual, Regulatory Posture Framework, etc that inform and constitute the Compliance Management system.

Internal control & Assurance:

• Design and oversee internal control systems, to ensure operational efficiency in terms of policies and controls, and externally, in terms of the Sub Risk Types (SRTs).
• Have oversight and accountability for the Compliance Regulatory and Policy universes.
• Play the role of Quality Assurance (QA) for Compliance Risk and control.
• Oversee the relevant GRC governance, including Control-related Forums, GRC Training, relevant ERC submissions etc.
• Ensure that internal audits and control testing are conducted effectively, addressing any weaknesses.
• Provide training and awareness programs on risk, control and internal controls.
• Drive continuous improvement in compliance monitoring, testing, reporting as well as compliance assurance.

Risk Reporting, Insights and Data Analytics:

• Risk data collection and aggregation
• Risk monitoring and creation of dashboards on MCO
• Regulatory and compliance reporting
• Relevant Board & Executive risk reporting
• Incident and loss event reporting
• Risk & appetite tolerance reporting
• Benchmarking & industry comparisons
• Audit & assurance reporting

Leadership & Stakeholder Management:

• Lead and develop the GRC team, fostering a culture of accountability and integrity, including setting objectives, mentoring, and managing performance, as well as on-the-job training, guidance and direction.
• Act as a key advisor to Compliance Executive leadership on risk, control and governance matters.
• Where relevant, engage with external stakeholders, including regulators, auditors and external bodies.
• Promote a strong risk and compliance culture through training and communication.
• Represent the Compliance function in relevant executive forums and cross-functional committees.
• Drive and implement effective stakeholder engagement strategies to embed a culture of compliance across the bank.

Policy and Framework Development:

• Lead the development and review of relevant compliance policies, standards, and procedures.
• Ensure documentation reflects regulatory expectations and internal governance standards, aligning to internal risk appetite.

People management:

• Build and lead a high performing Compliance GRC team supporting the Group Compliance Functions and existing cluster compliance GRC teams.
• Recruit the right people. Develop, motivate and manage people. Recognise performance, provide appropriate interventions and opportunities, and address poor performance.
• Set clear objectives and responsibilities for each individual. Measure performance against objectives.
• Encourage direct reports to set challenging objectives as part of the career development process and to ensure effective performance management, development and succession planning.
• Inspire and promote high performance in individuals and in the team.
• Act as a mentor and role model and drive proactive application of the Values throughout the team including establishment of common goals and objectives.
• Equip team to deliver based on a high performance culture.
• Provide strategic direction to the team in line with the strategic direction of the Compliance function.

Monitoring and Control Oversight:

• Support the design and execution of the annual Group Compliance Assurance coverage plans, including thematic reviews.
• Monitor control testing and ensure timely remediation of findings.
• Track and report on control effectiveness and compliance performance metrics.

Governance and Reporting:

• Prepare and present high quality compliance reports and briefings to governance committees, senior management and regulators.
• Escalate significant compliance risks and breaches in line with internal protocols.
• Ensure transparency and accountability in compliance-related decision-making.

Leadership and Capability Building:

• Mentor junior compliance staff and contribute towards team effectiveness and development.
• Lead or support compliance-related projects and initiatives.
• Promote a culture of compliance and ethical conduct across the organisation.

Qualifications & Experience :

• Relevant qualifications and certifications in Risk Management, Governance, Control and Regulatory Compliance.
• At least 10 years in banking regulatory governance, risk management and compliance, with at least 5 years in a senior/ executive leadership role within financial services.
• Deep knowledge of South African financial legislation and global GRC best practices and standards.
• Proven experience in regulatory interpretation, risk management, technology and data.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 24, 2025

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Job Summary

• The Collections Strategy Manager is responsible for leading the design, execution, and continuous optimisation of collections and recoveries strategies, with a strong emphasis on Transactional products (TxD / Card). The role balances credit risk, operational efficiency, and customer experience, while embedding predictive modelling, SAS-driven analytics, and automation into decision-making.
• As a senior leader, the incumbent also manages and develops a specialist team, fostering a high-performance culture to drive portfolio health, enhance recoveries, and sustain risk outcomes within appetite.

Job Description

Key Responsibilities

Strategy, Planning & Risk Management

• Lead the development, execution, and maintenance of agile, data-driven collections strategies across the credit lifecycle (early delinquency to off-balance sheet).
• Conduct gap analyses to identify inefficiencies and implement data-backed solutions to improve strategy outcomes.
• Implement risk models in early and late-stage delinquency, enhancing the use of digital capabilities, operational resources, and outsourcing.
• Drive debt sales strategies, having successfully executed multiple sales since 2022 to optimise recoveries.
• Redesign collections strategies to integrate new and complex account types.
• Provide input into fees suspension rules and treatments to balance loss mitigation with fair customer outcomes.
• Embed SAS-driven automation, scorecard monitoring, and predictive modelling in collections and recoveries strategies.
• Use scenario analysis and forecasting to adjust strategies in line with macroeconomic shifts.
• Ensure compliance with the National Credit Act (NCA), ERMF, and model governance standards.

Data Analytics & Optimisation

• Analyse data trends to uncover revenue opportunities and loss mitigation levers.
• Lead the implementation of champion/challenger testing frameworks to refine collections strategies.
• Maintain full documentation of SAS models, processes, and decision logic.

Leadership & People Management

• Manage and develop a team of senior risk analysts and graduates, setting clear objectives and fostering professional growth.
• Oversee team performance through PD plans, succession planning, and continuous feedback.
• Build a collaborative culture, promoting accountability, recognition, and innovation.
• Lead large-scale projects with multiple data streams and strict deadlines, ensuring timely delivery.

Stakeholder Engagement

• Build strong relationships with Credit Risk, Product Support, Technical Teams, Decisioning Systems, Debt Manager, Operations, and External Debt Collectors.
• Drive alignment with Operations through daily and monthly engagements, ensuring consistent execution of strategies.
• Present portfolio performance, trends, and strategy updates to senior governance forums and BU leadership.

​​​​​​​Control & Governance

• Maintain a robust control environment that balances customer experience with organizational risk and financial objectives.
• Ensure SAS audit trails, reporting standards, and documentation support transparency and compliance.

​​​​​​​Qualifications & Experience

• Honours Degree in Mathematics, Statistics, or equivalent (NQF 8).
• 8+ years banking experience, with 2+ years in a senior role in Retail Banking or Collections.
• Proven success in credit risk, collections strategy, and recoveries management.
• Expertise in SAS modelling, scorecard development, and predictive analytics.
• Experience in staff management, coaching, and leadership.
• Strong stakeholder engagement, financial analysis, and decisioning capability.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required), Bachelor Honours Degree: BMI - Business Management and Informatics

End Date: September 25, 2025

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:
• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: October 31, 2025 

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Job Summary

• FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential. Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential. 
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 30, 2025 

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Job Summary

• FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential. Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• FAIS recognized qualification is essential, RE5 completed, evidence 12 months commission statements is essential. 
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
• Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 30, 2025 

go to method of application »

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: September 21, 2025

go to method of application »

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: September 21, 2025

go to method of application »

Job Summary

• To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
• Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
• To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client. On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
• The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs. 
• Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.

Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: September 23, 2025

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Job Summary

• This position sits within Absa’s Corporate and Investment Bank (CIB) and focuses on expanding agricultural sector coverage across ARO markets. Agriculture is identified as a strategic growth area, and the role is designed to deepen client relationships and drive deal origination in this space.
• The successful incumbent will be a seasoned Coverage Banker with proven track record covering the Agri market across Africa regions. Should exhibit the ability to engage with clients on a senior strategic level.

Key Qualifications & Skills

• Deal-making & Risk Mitigation: Proven ability to structure and close deals while managing risk.
• Banking Expertise: Strong grasp of banking products, pricing, and risk strategies, especially in secondary agricultural markets.
• Sector Knowledge: Understanding of macroeconomic trends in agriculture and commodities.
• Analytical Strength: Ability to assess opportunities and risks with precision.
• Stakeholder Engagement: Skilled in influencing senior internal and external stakeholders.
• Education: Postgraduate degree in Finance or Economics preferred.

Job Description

Responsibilities

• Portfolio Management: Handle and grow a portfolio of corporate agri clients across Africa.
• Opportunity Conversion: Identify and convert viable opportunities aligned with CIB’s target market.
• Credit & Risk Evaluation: Contribute to credit submissions and risk mitigation strategies.
• Sector Intelligence: Produce and share insights on agri trends and market performance.
• Client Solutions: Deliver transactional and funding solutions aligned with Absa’s client value proposition.
• Internal Collaboration: Maintain strong relationships with Product, Credit, and Coverage teams.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: September 25, 2025

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Job Summary

• To provide defined fiduciary end-to-end advisory services on all aspects of estate planning, wealth management, formation and administration of domestic and cross-border trusts and companies and dedicated planning for any complex, local and cross-border assets to clients in Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels as per Absa’s Non-Banking Financial Services Advice and Fulfillment strategy pertaining to Fiduciary Services and Products.
• Training to Bankers and Financial Advisers in order for them to identify opportunities to deliver the total Client  Value Proposition to their clients.

Job Description

Advisery Services:

• Assist in providing identified Advisery services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning.
• Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles.
• Assist in drafting Estate Planning and Business Assurance proposals.
• Consult directly with the Bankers/Financial Adviser who liaises with clients.
• Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust.
• Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA.
• Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers.
• Support technical interpretation and usage of Wealth Planning structuring vehicles.
• Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals.
• To consult directly with clients and related Private Banker/Financial Advisers.
• As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients.
• To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects.
• To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust.
• Stakeholder Management:
• Build strong relationships with both global and local internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure impeccable and timeous service levels.
• Liaise with various Business Unit Heads within Absa Group.
• To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters.
• To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters.
• To liaise with our international partners in providing their offshore offering to High Net-Worth Clients.

Revenue Generation:

• Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets.

New and Revised Wills Target:

• Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments.
• Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target.
• Send Will Applications directly to the Wills Drafting Office of Absa Trust.
• Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting.
• Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures.

Filing of Signed Wills:

• Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust.
• Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document.
• Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis. Thus, ensuring the Absa Group is not any risk for incorrectly executed documents.
• Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them.

Trusts (Inter Vivos., Living, First Dying, and Agencies):

• Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document.
• Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection. This will necessitate that correct sales' leads are received from Absa Trust in order to meet with personal sales targets.

Customer Service:

• Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given.
• Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved.
• Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations.
• Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours.
• Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.)

Compliance:

• Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service.
• Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions.
• Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa's Policy and Procedures may lead to disciplinary action.
• Perform all other duties as reasonably assigned articles for colleague and Advisers.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Bachelor's Degree: Law, Bachelor's Degree: Taxation

End Date: September 25, 2025

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Job Summary

• To provide specialist advice and support in the assessment and evaluation of processes and work outputs to ensure compliance and adherence to business rules and legislation, through the execution of predefined objectives as per agreed (SOPs).

Job Description

• Specialist support and advice: Provide quality assurance support and advice to address operational issues in the business
• Control frameworks and standards: Support the design, implementation and maintenance of quality assurance and control frameworks and standards against relevant legislative requirements
• Change programmes: Support relevant change and efficiency programmes as a quality assurance specialist
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

End Date: September 25, 2025

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Job Summary

• To provide holistic financial planning solutions telephonically for clients through regular reviewing the client’s portfolio in order to build a sustainable Virtual advisory practice.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisers and Virtual Agents).
• Telephonically meet sales and/or growth targets.
• Personal Development: Manage own broker practice.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

End Date: September 26, 2025

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Job Summary

• As a senior manager the expectation is to perform model validations, and lead other analysts in their validation work, in accordance with the model risk policy, framework and standards for the specific model type.
• Within validation the incumbent will conduct validations on a diverse range of AGL models, produce validation reports, negotiate the findings & actions with internal and external stakeholders and influence the continuous improvement of model quality & use.
• In addition to performing own validation, as a senior manager, you will be expected to lead, guide, assist and development junior validation analysts in the performance of their assigned work.
• These areas make use of a wide range of models (Regulatory Capital, Economic Capital, impairments, pricing, behavioral, application, stress-testing, valuation, derivatives, insurance risk, etc.) and cover products used across all of AGLs business units.
• This role is ideal for a candidate that wants to develop multi-dimensional skillset, is looking for a role that provides great visibility within the firm, exposure to managing others and wants to be in a position that will promote big-picture strategic thinking.

Job Description

Accountability: Model Validation/Monitoring

• Execute validation/monitoring of models assigned to you by following each step in accordance to the IVU process. Specifically, ensure that all information required for the validation/monitoring is available on time, as received from Model Owner (MO) and/or Model Development (MD).
• Ensure submission and completion milestones have been communicated to relevant stakeholders for the models assigned to you.
• Complete assigned models on time according to the IVU planning schedule.
• Use agreed templates and tools.
• Validate/monitor models in accordance to internal and external requirements (e.g. as set out in the Group Model Risk Policy - GMRP and associated standards, Basel regulations, Prudential Authority - PA regulations long-forms, IFRS9, etc.).
• Strive for a computationally accurate analysis which does not require recalculation as part of management review.
• Strive to produce a quality report requiring minimum corrections as part of management review. Ensure the report is palatable for the intended audience.
• Clearly document model recommendations/findings and relevance thereof to model use and portfolio decision making. Agree resolution actions and resolution timelines with affected counterparties and document these in the report. Focus on significant findings and minimize the number of significant findings missed as part of the process.
• Ensure that all findings that are resolved are evidenced and that you have checked and recorded as such.
• Give input into the following processes: Annual PA Self-Assessment, Long Form Audits, etc.
• Provide input into improving qualitative and quantitative measures used to measure model performance and model risk.
• Deliver ad-hoc and management requests timeously and to the required standard of quality.
• Present validation/monitoring outcome and findings at forums when required.
• Good writing and communication skills for presentation to Executives.

Accountability: Supervisory

• Supervise/assist analysts (AVPs) to ensure timeous and quality delivery of validation/monitoring outputs. Be consistent in terms of guidance and standards.
• Ensure the analysts (AVPs) follow each step in accordance to the IVU process.
• Review tests/analyses as completed by analyst and ensure all testing areas are adequately assessed.
• Review reports for completeness, accuracy and relevance, ensuring a quality report requiring minimum corrections as part of line manager review.
• Set up feedback sessions/checkpoints, implement all feedback, or acknowledge and reason why feedback was not implemented.
• Accountability for project milestone, control and outcome management.
• Ensure significant findings are identified and discussed early in the process.
• Offer technical and professional guidance to less experienced staff.
• Drive the achievement of key objectives, as specified by IVU management.
• Drive professional (softer skills) development of less experienced staff.

Accountability: Management of Stakeholder Relationships

• Maintain a professional relationship with all stakeholders. These include, but are not limited to, model owners, model developers, model approvers and audit.
• Effective communication of model findings to all stakeholders.
• Either address (where able and competent) or escalate material concerns or bottlenecks to line manager (or relevant stakeholder) as early as possible to enable actions to be taken pre-emptively.
• Constructively challenge models and related processes. Engage with the stakeholders to get their perspective.
• On an ongoing basis, interact with internal stakeholders (e.g. model developers, IVU colleagues, model owners, model implementation, business representatives, etc.) to ensure common understanding of findings and concepts.
• Guide internal counterparties through relevant regulatory, policies, standards, sites and governance requirements.

Accountability: Development of Technical and Product Knowledge

• Develop own technical knowledge, regulatory/policy knowledge and softer skills independently from scheduled team training.
• Exposure to diverse range of models across different business areas.
• Be involved with new developments and initiatives within the bank.
• Shares own knowledge on informal and formal basis; support team’s overall development.
• Create a positive, engaging and challenging working environment.
• Drive best practice sharing and standardization across Absa Group.
• Proactively identify and escalate any conceptual or big picture risks (incl. changes to the regulatory landscape) in respect of IVU and AGL.
• Facilitate investigation and implementation of controls within other units to maximize early detection and mitigation of model risk.
• Provide assistance to research projects conducted by students from different universities. 
• Strive to receive regular 360 feedback to facilitate sight of blind spots and develop oneself.
• Actively seek to understand management and stakeholders need first, communicate to be aware of changes in needs and deliver to meet these needs.
• Attend and actively participate in citizenship/training events.
• Actively manage soft skills development.
• Ensure simple administrative issues are addressed adequately and within agreed timelines - such as performance review process, completion of assigned training etc.
• Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.

Behaviorally, focus on the following:

• Be objective and factual in terms of one’s opinion/communications.
• Be open-minded in interactions. Be prepared to listen and be challenged.
• Be supportive and helpful.
• Be risk-focused.
• Understand stakeholders’ needs.
• Involved in the recruiting process of AVPs around IVU. Conducting first round interviews with senior VPs.

Preferred Education

• B.Sc. Honours/ Masters Degree in Statistics, Econometrics, Mathematics, Actuarial science or other quantitative fields

Preferred Experience:

• Minimum 6 years of relevant experience in risk modelling, risk model validation and/or risk analytics.
• Previous exposure to models and model risk is an advantage.

Knowledge and Skills:

• Proficient in MS Excel
• Proficiency in MS Office Suite
• Proficient in programming, e.g. SAS, VBA, MATLAB, C++, R, and Python.
• An exceptional technical quantitative skillset
• Experience in leading teams/projects and taking accountability for delivery through others

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: October 3, 2025

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Job Summary

• Leverage deep data science expertise in advanced statistics, data wrangling, data mining, data analysis, feature engineering &predictive modeling, storytelling, distributed computing & data visualisation, machine learning tools & data intuition to define, build, operationalize & continuously improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business.

Job Description

• Participate in design thinking processes to determine & confirm hypotheses and priority questions / data challenges & related metrics to be solved for 
• Translate business questions to be solved into data requirements & define a data solutions to deliver against these requirements 
• Proactively partner with the data engineering team to refine the data requirements deliver raw data to Data Science teams for interpretation & analysis 
• Design fit for purpose data interpretation & analysis approaches & create customized data models, algorithms, machine learning tools and recommendation engines to achieve the desired business outcomes 
• Use advanced data science skills to mine & interpret data. These include but are not limited to: advanced statistics, data wrangling, data mining, data analysis, feature engineering & predictive modeling, distributed computing, machine learning tools & data intuition 
• Analyse & interpret complex data sets 
• Apply quality assurance frameworks to test model & analysis techniques (e.g. algorithms, models) & overall data quality 
• Apply the testing frameworks to monitor and analyse model performance & data integrity on all data assignments 
• Produce business insights and recommendations based on data analysis & modeling concluded & where relevant with knowledge and experience of e.g. Databricks, Python, Hadoop, Apache Spark  
• Use storytelling and data visualization techniques to maximize impact & deliver a user friendly product to business 
• Contribute to the consolidation of data solutions into viable end products (in the language of business) that can be leveraged on an ongoing basis e.g. dashboards, reports etc. 
• Present data analysis (trends, insights, forecasts) & findings to business & show tangible business impact to be derived from the data science process 
• Facilitate peer reviews & feedback on data solutions 
• Refine data analysis based on business & peer reviews 
• Contribute to the assessments of the effectiveness and accuracy of new data sources & data gathering techniques 
• Promote data literacy with your business stakeholders by sharing best practices and showing tangible business impact & recommendations as a direct result of the the data solutions provided 
• Stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data 
• Develop and retain models on customer behavior, retention and segmentation  
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organization  
• Use machine learning tools and statistical techniques to produce solutions to problems  
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods  
• Conduct research from which you'll develop prototypes and proof of concepts  
• Look for opportunities to use insights/datasets/code/models across other functions in the organisation  
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work. 
• Development of standardised modelling of behaviour/retention/value in customers 
• Maintenance of dictionaries: codes, dimensions, setting up tables etc 
• Run and compare models on a regular basis 
• Run Cluster specific scenarios to cover specific local issues 
• Business process maintenance (segmentation, primacy etc) 
• Produce appropriate documentation and training material to enable handover to a BAU team. 
• KVD Predictions 
• Using and deriving value from implemented models 

Accountability: Risk & Governance 

• Identify data risks and mitigate these (pre, during & post solution deployment / data delivery) 
• Create business cases & solution specifications for various governance processes (if required) 
• Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) for specific data solutions 
• Contribute to risk, governance, compliance & broader regulatory processes as a data science expert (if & when required) 

 Accountability: People 

• Coach & mentor other data scientists 
• Conduct peer reviews, testing, problem solving within and across the broader team 

The following degrees and/or  subjects may be particularly useful: 

• Data science 
• Industrial engineering 
• Mathematics 
• Statistics 
• Actuarial science 
• Business mathematics and informatics 

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role

Education

• Bachelor's Degree: Information Technology

End Date: September 23, 2025

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Job Summary

• As a Senior Risk Manager within the Finance Management (FM) COO Function, you will fulfill the duty of being a first line of defense (1LOD) champion for the function focusing on Technology, Information and Cyber risk.
• As a coordinator and value defender, you use your years of business experience, knowledge and insight from internal data sources and best practices to advise and solve complex problems while overseeing the development, implementation and delivery of optimal practice/framework designs.
• You mainly communicate with technical specialist teams across the solution and delivery areas. You ask and respond to questions on efficiency, effectiveness, compliance and risk in a proactive manner.

Job Description

The Finance Management (FM) COO team supports the Heads of FM Functions in managing the overall Finance business to enable delivery of the functions’ strategic objectives and fulfilling of business responsibilities. These responsibilities include:

• Drive the Strategy for FM and its sub-functions
• Support the Heads of FM sub-functions in strategy execution
• Drive the Colleague Agenda
• Cost and FTE management, including budget setting
• Operational support to Functions and sub-functions
• Operational risk support and coordination of risk deliverables for the Function
• Co-ordinate the above deliverables through a well-orchestrated COO community within the Functions The role of the Senior Manager Risk is therefore to
• Provide independent and objective end-to-end operational risk advice and support to drive the Risk practices for the FM COO function in line with the Enterprise Risk Management Framework and Operational and Resilience Risk Management Framework. 
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Absa Policies and Policy Standards.

Strategic Risk Framework Leadership

• Define and implement a comprehensive risk management framework tailored to infrastructure and cloud environments.
• Align risk strategies with organizational goals, regulatory requirements, and technological advancements. 
• Review and evaluate technology, information and cyber policies and procedures, and tools to provide insight on how to reduce technology risk.
• Collaborate with infrastructure and architecture teams (Networks, Computer, Cloud, DBaaS, Mainframe and End User) to manage the specific infrastructure risk posture.
• Ensure governance processes adhere to the required standards (for example: ISO 27001 and GDPR), enhancing compliance and quality assurance.

Risk Culture & Awareness

• Foster a strong risk culture across Finance by promoting awareness and understanding of operational risk principles among senior finance leaders and teams.

Risk Oversight & Challenge 

• Monitor and challenge the relevant operational risk profile of Finance, ensuring alignment with the bank’s risk appetite.
• Identify emerging risks and provide independent oversight of risk-taking activities.
• Ensure that risk is effectively managed and monitored. 
• Identify, assess, and mitigate risks across technology platforms, including operational, cyber security, and compliance risks.
• Oversee incident response, disaster recovery, and business continuity efforts, ensuring resilience and rapid resolution. 
• Monitor vulnerabilities such as system downtime, data breaches, and third-party dependencies, implementing controls to minimize impact. 
• Coach users in risk identification and assessment. 
• Provide appropriate and accurate risk reporting to the required stakeholders.
• Review technology, information and cyber security risks, internal and external, to help inform the risk profile

Regulatory Compliance & Governance 

• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Oversee the design and implementation of risk-aligned technology-related processes and controls.
• Implement and adhere to the provisions of the Combined Assurance Policy and Assurance Standard.
• This includes conducting assurance in line with the Combined Assurance Controls Testing Methodology.

Risk Reporting & Escalation 

• Lead the evaluation and reporting of technology risk and compliance levels, including policy adherence, dispensations, and waivers.
• Ensure accurate and timely reporting of risk events and issue resolution. 
• Design and implement regular risk reporting processes for FM management and governance bodies. 
• Prepare monthly reports and jointly contribute to the Absa Technology Governance and Reporting function’s reporting requirements as it related to Finance Management functions Technology. 
• Prepare the quarterly submission for Absa Technology ERC. 
• Preparing meeting summaries or sending out action items to stakeholders. 
• Consolidate and validate data to ensure accurate, timely, and complete risk reports. 
• Present the aggregate FM Technology risk profile to senior management. 
• Review and challenge 1LOD reports, offering insights and analytics. 
• Deliver current and forecasted risk profiles as agreed with stakeholders.

Key Risk Indicators (KRIs) & Metrics

• Drive the development, monitoring, and performance assessment of risk indicators and thresholds relevant to Finance Management’s technology risks.
• Ensure indicators are meaningful, measurable, and aligned with business objectives.
• Capability Building & Continuous Improvement Provide coaching on risk management tools (e.g., RCSAs, KRIs, risk events and Key Risk Scenarios) and lead initiatives to enhance risk capabilities and adapt to evolving expectations.
• Operational Risk Planning & Execution Support the planning and execution of operational risk deliverables with a focus on Technology risk, ensuring alignment with the central risk calendar and Finance’s strategic priorities.
• Risk Assessment & Remediation Oversight Review and challenge key risk assessments and remediation plans for Finance. Contribute to deep dives and lessons learned exercises for material risk events, ensuring effective tracking and escalation of findings.
• Data Integrity & Reporting Assurance Validate the accuracy and completeness of operational risk data and reports generated by Finance and supporting functions, ensuring high-quality risk intelligence for decision-making.

Project oversight and Technology Change 

• Identify all high/moderate risk projects in the area and track RAG status from a risk perspective.
• Be involved in project assurance reviews and ORIAs where required. 
• Manage change processes across infrastructure services to ensure seamless implementation.
• Drive continuous improvement using iterative approaches to deliver measurable value and minimize execution risk.

Cyber security

• Define, recommend and manage cyber security controls for business initiatives and projects. 
• Participate in Threat Vulnerability Assessments and Remediation Management 
• Evaluate business requirements and assist with the secure design and solutioning of these requirements into system design and operation 
• Provides reports to key stakeholders regarding the effectiveness of cyber security posture and makes recommendations for the adoption of new policies and procedures. 
• Act as a subject matter expert (SME) in conducting vendor cyber risk assessments to improve overall vendor risk program. 
• Oversee cyber security intelligence, incident response and cyber resilience management.

Preferred Education

• B degree or equivalent specialising in Operational Risk Management / Audit or equivalent NQF level 6 qualification or higher. 
• B degree required in Information Technology
• CISA/CISSP/CISM/CGERT/PMP or any other IT Governance related qualification

Preferred Experience 

• 2 years managerial/leadership experience
• 4 years’ experience in a risk and audit environment
• 4 years job relevant experience in IT Governance 
• 4 years Financial Business environment or other financial related experience 
• Knowledge of the main operational processes, procedures and control frameworks within the Absa businesses. 
• Understanding of emerging technologies and the risk implications. 
• Proficient in Openpages (ORMS) 
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook). 
• Awareness of varying legal/regulatory environments. 
• Experience in implementing risk or compliance frameworks end to end. 
• Exposure to Operational Risk Governance and Operational Risk and Control Committees 
• Experience with Risk Framework elements
• Experience in dealing with multiple, diverse and senior stakeholders. 
• No criminal record
• Knowledge of Risk Management, which includes risk identification, control design, monitoring and reporting
• Knowledge of Banking Legislation, compliance and regulatory policies and best practice
• Knowledge of risk regulation and industry standards
• Ability to operate independently
• Report writing skills
• Problem solving
• Analytical skills

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: September 26, 2025

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Job Summary

• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer.
• Offer financial advice to the customer and handle retentions.

Job Description

• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

End Date: September 22, 2025

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Job Summary

• The Fraud Risk Analyst plays a pivotal role in supporting the execution of the Fraud Strategy by leveraging data-driven insights to continuously optimize fraud detection and prevention rules.
• This role is responsible for the tactical and strategic refinement of rule logic to enhance system performance, reduce false positives, and minimize customer impact.

Job Description

Qualifications & Experience required

• Bachelor’s degree in Risk Management, Data Analytics, Information Systems, or related field.
• 2–4 years’ experience in analytics, risk management, or financial crime prevention.
• Proficiency in fraud detection platforms (e.g., Falcon, Actimize) and rule logic development.
• Strong analytical skills with experience in data interpretation and reporting.
• Familiarity with fraud metrics (FPR, AFPR, ADR, VDR) and performance monitoring.

Key Competencies required

• Analytical thinking and problem-solving
• Attention to detail and accuracy
• Stakeholder communication and collaboration
• Governance and documentation discipline
• Adaptability to evolving fraud trends and technologies

​​​​​​​Key Responsibilities

• Conducting daily health checks on fraud detection rates, prevention metrics, and alert queue volumes
• Implementing and refining fraud rules to proactively detect and prevent fraudulent activity
• Performing tactical and strategic rule optimization based on analytical findings and emerging fraud trends
• Reviewing fraud monitoring systems to ensure alignment with operational and risk objectives
• Mapping and executing rule management processes in accordance with established governance frameworks
• This role requires a strong analytical mindset, attention to detail, and a collaborative approach to ensure fraud mitigation efforts are both effective and aligned with business and customer protection goals.

​​​​​​​Rule Optimization & Performance

• Align procedures for testing and deploying fraud rules to ensure accurate implementation and optimal performance within detection systems.
• Apply vendor best practices to enhance rule execution and system efficiency.
• Leverage system functionalities and rule hierarchy to improve rule firing accuracy and reduce latency.
• Maintain rule engine hygiene by identifying and removing redundant or underperforming rules as part of BAU monitoring.
• Continuously analyze fraud reports to detect anomalies and emerging fraud patterns, implementing tactical and strategic rule changes to meet prevention targets within the agreed risk appetite (e.g., FPR, ADR, VDR, customer impact).
• Investigate undetected fraud cases and refine or introduce new rules to mitigate evolving fraud threats.
• Assess approved fraud cases to identify opportunities for rule optimization.
• Validate rule firings to ensure logic accuracy and relevance to fraud typologies.​

​​​​​​​Governance & Reporting

• Archive all fraud rule changes, including approvals, peer reviews, and updated rule logs, in a centralized and accessible repository.
• Ensure all daily, weekly, and monthly processes are documented, current, and available to relevant team members.
• Produce ad-hoc analytical reports on fraud-related issues, providing clear insights and actionable commentary.
• Develop new reporting tools and dashboards to support strategic fraud analytics objectives.

​​​​​​​Stakeholder Engagement & Relationship Management

• Collaborate effectively with cross-functional teams, including Fraud Strategy, Fraud Solutions, IT, and Compliance.
• Maintain regular communication with key stakeholders to ensure alignment and transparency.
• Escalate potential issues in a timely and structured manner.
• Understand and incorporate stakeholder requirements into fraud rule design and execution.

Education

• Postgraduate Degrees and Professional Qualifications: Mathematics

End Date: September 26, 2025

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Job Summary

• Execution of strategic initiatives to improve customer communications, experience, and service, ensuring that the voice of the customer is integrated into all aspects of fraud management.
• Conduct Customer experience meetings, and workshops with Absa staff nationally; including internal and external Customer Education in the role of the Fraud Squad.
• Assist in process improvement, analysis and business process management functions – either as a standalone project or as part of wider programmes of change 
• Work closely with internal teams and stakeholders to foster a customer-centric approach that enhances satisfaction, trust, and loyalty.
• To provide a service and manage the customer experience by attending to and resolving all Fraud related customer unhappiness within Fraud Solutions.

Job Description

Accountability: Transformational and Strategic Projects

• Assist in delivering projects which lead to the creation of an industry leading customer experience.
• Leverage insight and data to ensure that products/services/solutions are truly designed around the customer/client
• Define and conduct (or partner with others to conduct) appropriate research activities, and evaluate finding
• Design, develop and deliver through integrated teams ongoing customer experience improvements as well as innovations which provide Absa with sources of significant differentiation and competitive advantage
• Review and approve the output of the design and technical teams to ensure that the planned user experience is achieved during implementation
• Work collaboratively in a team and documents functional requirements and prioritisation from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress

Accountability: Customer Experience Enablement

• Work with insight teams to develop a comprehensive understanding of the market, including customer needs, and competitor strategies, and identification of opportunities to leverage this information through great customer experiences through benchmarking, reviews and surveys
• Understand and help mitigate potential risks which the strategic customer experience initiatives may pose to the organization and adopt ideas to minimize such exposure to risks
• Provide assistance on the ideal ‘customer experience’ by helping to develop key capabilities that differentiate clients and meet consumer needs
• Develop solutions that will enable front line team members to provide a sustainable, proficient and professional level of service to customers.
• Develops solutions to solve repetitive customer failures derived from roots causes and insights that adversely affect customer experience.
• Implement specific service initiatives tailored to the targets agreed for customer service level improvements for the BU (NPS, Customer Satisfaction Index, Complaints, Quality, etc.).

Accountability: Relationship Building & Team Working

• Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistently great customer experiences that drive customer intimacy and leverage best practice
• Build comprehensive networks and sound relationships with businesses across Retail & Business Bank in order to influence ways of working.
• Continuously engage with business as part of cross functional working teams in developing potential improvement solutions
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Accountability: Customer Unhappiness Resolution

• Receive, resolve and respond to Complaints obtained through various complaint lines.
• Identify areas where consistent problems occur and provide input into and offer solutions which can be used to minimise or remove the reoccurrence of the specific complaint type.
• Ensure proactive actions are taken to enhance positive customer experience

Education and experience required

• Relevant degree (NQF Level 7) or equivalent.
• 3-5 years retail banking experience.
• Proven experience in customer experience management, preferably in the financial services or fraud prevention domain.
• Strong understanding of customer journey mapping, service design, and customer-centric process improvements.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

End Date: September 23, 2025