Latest Openings at FNB South Africa

Job Description

• Provide direction to achieve strategic or operational goals through collaboration and driving delivery and integration of related projects to achieve stakeholder requirements and meet organisational objectives.

Are you someone who can:

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
• Deploy integrated risk management, governance, and compliance frameworks throughout area of responsibility.
• Identify and participate in activities that are appropriate for own development as a life-long learner.
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
• Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organisational values.
• Compile reports that track progress and guide business to make informed decisions.
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.

Qualifications and Experience

• Minimum Qualification - Completed relevant undergrad degree/diploma.
• Preferred Qualification - Project management certification
• Experience - 5-10 years’ IT project/programme management experience

We would love to see applicants who can:

• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
• Design integrated programme plans, identify resources for execution purposes, implement, identify risks, and apply associated project.

Responsibilities:

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives.
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process.
• Maintain and build relationships for purposes of expectation management and project reporting.
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement.
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Assist with the creation of change management plans and implement these to maximise the adoption and/or usage and minimise resistance.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.

End Date: October 13, 2025 

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Job Description

• To design and build websites with a focus on the appearance of the site and technical aspects, such as site speed and how much traffic the site can handle. Implement a program of technology projects to ensure that program goals are accomplished.

Role Purpose

• To provide IT expertise, advice and leadership in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• To assist in the development of IT operational implementation plans and associated IT processes, methods and techniques.

You will be an ideal candidate if you:

• COBOL 5+ years’ experience
• HOGAN 1 years’ experience beneficial
• New programme development experience 4 years
• Coding of programs according to program specifications
• Investigate required changes / development.
• Document Preliminary Impact Analysis based on requirements and information provided.
• Knowledge sharing with team members.
• Communicate timeously any risk relating to delivery outside budget or schedule to Supervisor.

Are you someone who has:

• Strong programming skills in Cobol. This also implies the ability to follow the flow of programs.
• No problems in identifying the function of statements or code associated with programs.
• The ability to be accurate is of high importance, due to the nature of programs it is critical that applied code must be accurate and must perform functions as specified.
• Understanding of the layout of records from a report layout file must be accurate and the programmer must be able to define such output records.
• Programmers must be able to complete tasks accurately without the repeated intervention of a supervisor, Programmers must be able to contribute their skills to the tasks at hand, they must be productive and their skills and knowledge for which they are employed should be the key criteria when evaluating their performance. Experience relating to investigation and design skills would be beneficial.

Qualifications and Experience

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 5 years + experience in programming and system design.
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record
• Wanting to be in a career that makes meaningful contribution to your and other people's lives

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate
• Inspiring work environment
• Work that is challenging
• Space to make a difference
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA

End Date: October 14, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: October 13, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 14, 2025 

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Are you someone who can:

• Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

End Date: October 20, 2025

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Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.

Tech Stack:

• Java 8
• Maven
• Springboot
• Apache Camel
• Apache Kafka
• Docker
• Microsoft SQL Server
• CI/CD
• GIT

End Date: October 15, 2025 

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Job Description

• To Provide legal solutions to complex legal and business challenges to mitigate against legal risk and partner with the business on the implementation of policies to comply with legal and regulatory requirements and business processes

Provides guidance and management to more junior legal advisors

• Identification and communication of potential financial risks with a legal implication.
• Provide timeous, professional advice and solutions in respect of legal matters to persons within. FCC, on request or initiated, resulting in business sustainability and risk mitigation
• Maintain a constantly updated 'library' of advice that has been requested and given in FCC, including updates relating to legislation.
• Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs the function to increase cost efficiency.
• Draft, review / update and re-negotiate legal agreements, including Service Level Agreements and other legal documentation to adequately manage legal risks.
• Monitor relevance of legal documentation to ensure consistency across business, identify risks and within legal standards.
• Identify room for improvement or 'loopholes' in the current mandates space and provide general legal advice.
• Monitor, analyse and evaluate the impact and legal implications of developments in the financial services industry and related areas, including the activities of competitors, and pro-actively recommend effective courses of action so that either a stance may be adopted or potential threats may be averted by FNB.
• Identify report and mitigate legal risk at a product, process and/or channel level within the business unit
• Benchmark current practices against the FRB legal risk management framework and adjust practices as and when necessary
• Ensure legally compliant best business practices and policies in order to protect the organisation from legal action.
• Identify and Communicate current and anticipated Legal issues/risks.
• Deal with litigation matters involving the business to manage legal risk and liaise with Ombudsman when necessary
• Proactively resolves disputes to avoid litigation and ombudsman referrals.
• Ensures optimal performance of both individuals and teams in order to achieve business objectives through effective development interventions.
• Manage own development to increase own competencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including external attorneys, FirstRand Group Legal Services, FNB Legal Services, business and external stakeholders and industry bodies to ensure business is in the position to obtain expert opinion on specialist areas of law.

End Date: October 20, 2025 

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 13, 2025

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Job Description

• Deliver proactive and reliable administrative support to ensure the seamless operation of the designated functional area
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Have obtained administration experience in Commercial Banking environment (Projects & Operations).
• NQF5 (Finance Related)   
• Have experience of dealing with customer queries
• have knowledge of (CAS, FACT, Collate, and Hogan)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

End Date: October 12, 2025 

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 13, 2025 

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Job Description

• To manage and support the key accounts team
• Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business
• Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Build and maintain strategic relationships with internal and external parties to support the sales strategy
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Manage existing clients and grow portfolio through making contact and generating leads
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
• Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

End Date: October 13, 2025

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

End Date: October 13, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 13, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 13, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 13, 2025

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: October 13, 2025

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Job Description

• To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives

Are you someone who can:

• To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives

You will be an ideal candidate if you have:

• Matric (Grade 12)
• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination (Advantageous)
• Previous unsecured lending (Advantageous)

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you can:

• Act responsibly with work related resources to contribute to cost containment.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
• Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Plan and complete activities within area of work to meet set time and quality standards.
• Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
• Maintain documentation and share information with the team where applicable.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.
• The incumbent will be required to work on a shift basis, scheduled between 08:00 and 20:00, Monday through Sunday.

End Date: October 14, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 12, 2025 

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Job Description

• The merchant services analytics team is responsible for creating insights that are meaningful to the business and help point out areas of opportunity, as well as to track performance of campaigns.
• This role requires someone who can identify areas of weakness both analytically and from a business perspective, and find creative ways to track and improve these problems, making use of innovative quantitative analytical methodologies and enhanced mathematical models.
• Caintain models to ensure accuracy is high and that insights are clear to stakeholders
• Test outputs and accuracy of models to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Challenge current models to ensure relevance and accuracy of outputs.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities an
• Monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis. Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.·Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and clear feedback and request training where appropriate.

Experience and Qualification

• 3-5 Year Experience in a Data Scientist Role
• Bsc/BComm Math's/Statistics/Mathematical Statistics/ BEng

End Date: October 10, 2025

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Are you someone who can:

• To manage Anti Money Laundering (AML) in terms of the legislation/regulation and providing advice and support to the business by monitoring risk management processes which are in place for clients who make use of our platforms and products

You will be responsible for:

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure work Item knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of work items options and consumption of these work items.
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

End Date: October 14, 2025

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Job Description

• To take responsibility for planning, executing, and optimising paid campaigns of the Internal Internet Capability and is also responsible for: data, tech, AI and campaign execution within their stickers in the respective channels.
• This requires cross functional collaboration with several BU’s and teams in FRG, for the end-to-end data and campaign flows into and from Internet Capability.

Hello Future Channel Specialist 

• Are you a strategic thinker with a passion for performance marketing? We're looking for a Google Ads Search Specialist who can drive results, optimize campaigns, and deliver actionable insights.
• This role requires a strategic and analytical specialist to manage complex, data-driven campaigns across Google Ads and SA360. The ideal candidate will leverage advanced technology and AI to drive performance, optimize execution, and deliver measurable results across multiple digital touchpoints. 
• You will collaborate cross-functionally with various business units and teams within the First Rand Group (FRG), including Channels, Sub Segments, Retail and Commercial Sales, and Interaction Enablers, to ensure seamless end-to-end data and campaign flows.  
• Vision, energy, passion, and the desire to learn are essential for success in this position, along with the ability to work effectively across a diverse range of stakeholders. 

Are you someone who can: 

Manage Campaigns 

• Build and manage campaigns with precision, ensuring alignment with stakeholder KPIs. 
• Effectively manage campaign budgets to maximize ROI. 
• Monitor key performance metrics (e.g., impressions, CTR, conversions) and implement data-driven optimizations. 
• Optimize campaign settings, including bids, budgets, ad copy, and keyword strategies. 
• Ensure all campaigns follow Google Ads best practices and client-specific guidelines. 
• Identify and troubleshoot campaign issues resolving them proactively. 

Deliver Reporting and Strategic Insights 

• Generate and analyse performance reports 
• Translate data into clear insights and strategic recommendations.  
•  Identify trends, opportunities, and areas for improvement across campaigns.  
• Contribute to quarterly business reviews and performance deep-dives. 

Collaborate and Communicate 

• Partner with account managers, analytics specialists, strategy teams to ensure cohesive campaign execution. 
• Maintain transparent and timely communication with internal and external stakeholders.  
• Stay current with industry trends, platform updates, and emerging technologies (including AI and automation). 

Experience and Skills 

• 3 to 5 years’ experience in a campaign management/performance role, managing high-performance data-driven campaigns in Google Ads. 
• Strong understanding of Google Ads best practices and campaign optimization. 
• Strong analytical and optimization skills. 
• Proficiency in Google Analytics and other marketing analytics tools is advantageous. 
• Ability to work cross functionally with creative, data and product teams. 

Requirements: 

• Google Ads certifications required (Google Ads mandatory, SA360 and Google Analytics advantageous) 
• Experience with other performance platforms (Meta, TikTok, Programmatic) is beneficial but not required. 
• NQF level 7 Qualification  

End Date: October 14, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 14, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 14, 2025 

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Job Description

• To provide support and project assistance to the project team or PMO by organising, communicating details related to a specific assignment or project task while serving as an interface between team members, managers, and stakeholders to ensure successful execution of projects.

Are you someone who can:

• Develop productive working relationships with colleagues in support of the delivery of contracted work outputs.            
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Deliver customer service through adherence to quality service standards.
• Assist with project governance assurance and compliance, ensuring all information relating to projects are correctly recorded and stored as per the project taxonomy in confluence.
• Review and monitor project governance assurance and compliance against the BDLC Framework and stipulated minimum controls.
• Provide logistical and administrative support to the project team, project manager, programme manager or PMO to arrange venue and travel related bookings, track project costs, project meetings, workshops and complete accurate minutes from the meetings.
• Assist project managers with the coordination of project tasks and activities relating to the daily running of the projects through teamwork and collaboration. 
• Execute small project tasks on behalf of project, programme managers or PMO Heads. Prioritise own work and manage own deliverables.
• Maintain the risk, issues, decision and change register for the project team.
• Assist the project team to ensure data captured meets the criteria outlined in the relevant project governance framework.
• Do all administrative arrangements that pertain specifically to project related activities.    
• Ensure project financial information is communicated and aligned to the financial project management system.
• Coordinate and prepare accurate presentations and project reports with an attention to detail.
• Administer the relevant document storage system for all project artefacts as per the governance in the BDLC framework.
• Support internal project audits and assist with audit exception reporting.
• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Monitor the relevant project tracking system to track and report on project progress and relevant items.
• Review identified project documentation to track and report on quality standards and adherence to governance procedures.
• Assist with processes mapping, documentation and optimisation of project processes.

Educational Background

• Matric (Grade 12)
• Completed NQF 5 (Diploma or bachelor’s degree in business administration, Project Management, or a related field)
• Certifications (optional but advantageous):
• CAPM (Certified associate in project management)
• PRINCE2 Foundation
• Agile/Scrum certifications

Technical Skills

• Project Management Tools: Familiarity with tools like Microsoft Project,
• Jira or Confluent
• Microsoft Office Suite: Especially Excel, Word, PowerPoint, and Outlook.
• Basic Data Analysis: Understanding of reporting tools and dashboards (e.g., Power BI, Excel PivotTables).
• Document Management Systems: SharePoint

Experience

• 4 -5 years’ experience in the field

End Date: October 14, 2025

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Are you someone who can:

• Can design and have implementation experience with large scale system developments
• Understand and can design Software pipelines
• Create critical success factors for the accurate implementation of an architecture
• Understand system specification
• Have a proven track record of carrying out appropriate technology architectures
• Setting standards for Applications
• Know how to work in projects and being involved from the inception / conceptual design phase
• Build sound relationships with a broader team and variety of stakeholders
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines

You will be an ideal candidate if you:

• Have a degree computer science, information systems, software engineering or BEng.
• Are strong in the following technologies: .NET, Java, MS SQL, Angular, Javascript, DevOPs
• Have experience in Camunda (Beneficial)
• Have a TOGAF certification (Advantageous)
• Have 5+ years of experience in software Engineer.
• Have good communication skills.
• Have a strong drive to pay attention to detail.
• Have solution definition and problem-solving skills.
• Have practical experience in project management.
• Have familiarity with computer networks and IT security management.
• Have a good understanding of business processes.
• Have strong organizational skills. Strong understanding of analytical skills and techniques.
• Have good knowledge of modern software engineering principles and best practices.

End Date: October 18, 2025 

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• To capture payroll requests on time and within specified cut off time periods which includes management of payroll processes, ensuring accurate and timely payroll delivery for employees. To resolve expert advice on payroll-related matters and ensure compliance with legislation and First Rand Policies

Are you someone who can:

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Build and maintain relationships with clients and internal stakeholders that promote cross delivery process solutions.
• Conduct inbound system support calls in a professional manner, ensuring an excellent and accurate client service enhancing the client experience.
• Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to effective Human Resources administration services, by correctly preparing and processing employee formalities/documentation in accordance with operational goals and standards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared.    

Competencies:

• Ability to work under pressure and meet deadlines.
• Strong organizational skills and ability to manage multiple tasks.   

You will be an ideal candidate if you:

Qualifications:

• Bachelor’s degree in Finance, Accounting, Human Resources, or a related field.
• Professional certification in payroll management is advantageous

Experience:

• Qualification: HR related         
• Experience: Workday and PaySpace would be advantageous

Skills:

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite, particularly Excel.
• Strong communication and interpersonal skills.

End Date: October 13, 2025 

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Job Description

• Are you a strategic thinker with a passion for governance, reporting, risk, and compliance?
• We're looking for a dynamic professional to lead and coordinate our commercial compliance programmes across multiple business units.
• This is your opportunity to drive impact, shape strategy, and elevate compliance standards in a fast-paced, collaborative environment.

Profile, Reporting & Strategy

• Develop and manage a standardized reporting calendar and templates.
• Track compliance profiles and risk assessments via dashboards.
• Facilitate strategic alignment workshops across business units.
• Lead Compliance tools reviews and ensure consistent governance reporting.

Regulatory Universes & Risk Management

• Review the annual Central Regulatory Universe and RMP’s which programme is responsible for
• Maintain central repositories for regulatory and risk documentation on a Commercial programme level.
• Streamline controls and eliminate duplication through annual reviews.
• Align test procedures with monitoring standards.

Training & Awareness

• Monitor training execution and completion rates.
• Identify training gaps and coordinate targeted sessions.
• Communicate policy updates through internal channels.
• Deliver training on key compliance and programme matters

Regulatory Risk Projects & New Product.

• Maintain a register of regulatory initiatives.
• Ensure consistent and effective implementation of standards
• Ensure timely risk assessments and governance adherence.
• Track SME involvement and apply “one and done” governance.

Monitoring

• Coordinate the annual monitoring plan aligned to MCOE standards.
• Ensure issues from monitoring is escalated and monthly updates done in Archer.
• Conduct quality reviews and validations.
• Align test procedures with monitoring standards.

Issue Management

• Bimonthly updates of all issue in Commercial
• Ensure the correct governance processes is followed for issue management
• Perform key analysis and trend analysis on Issues
• Ensure ongoing management of issues
• Track and report high-risk, overdue, and repeat issues.
• Prioritize SDIs and align updates with programme timelines.

Stakeholder Management & Collaboration

• Facilitate regular engagement with Risk, Compliance, and BU stakeholders.
• Document feedback and track collaboration insights.
• Align and drive an effective engagement model

Governance Facilitation Framework

• Maintain and review compliance manuals, policies, and processes.
• Ensure alignment with regulatory changes and BU needs.
• Champion data governance and POPIA compliance.
• Lead governance reporting and oversight forums.

Requirements and Skills

• Detail-oriented with strong organizational skills.
• The ability to work independently
• Proactive communicator with stakeholder management finesse.
• Problem-solving mindset with a focus on continuous improvement.
• Adaptability to regulatory changes and evolving business needs.
• Innovative thinking considering Compliance tools and processes for the future
• Leadership in driving cross-functional alignment
• Proven experience in compliance programme management.
• Between 6-7 years Compliance Experience
• Strong understanding of regulatory frameworks and risk management.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to drive alignment across diverse teams and business units
• Detail-oriented with a passion for governance and audit readiness.

End Date: October 13, 2025 

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Job Description

• To evaluate, manage and approve complex credit risk within area of responsibility by providing advice, recommendations and support to internal stakeholders through the implementation of group credit mandates, risk frameworks and methodologies.
• To provide coaching and mentoring to relevant internal (Business Judgemental Credit Manager I) and external teams (Relationship Managers).
• Manage respective portfolio within the banks risk appetite and asset growth budget and target.
• Assess and approve annual review and/or ad hoc requests of all counterparties within allocated portfolio and mandate structure.
• Assess and approve any escalated applications as and when required.
• Conduct client visits with frontline sales representative as and when required.
• Present to Credit committees determined by mandate levels (e.g., Commercial Credit Committee, Provincial Credit Committee and National Pre-screen Committee).
• Active member of Regional Credit Committee.
• Identify and manage credit risk at origination on an ongoing basis.
• Daily excess monitoring of counterparties in their portfolio.
• Monthly/ Quarterly/ Bi- annual or Annual covenant compliance monitoring Approve or recommend counterparty exposure across multiple products (working capital facilities as well as specialised finance and term loans) for area of responsibility.
• Assess and approve credit in terms of approved mandate through quantitative and qualitative analysis, to minimise Credit Risk to the business and manage the credit approval process.
• Assess credit applications, structure and compile proposal for presentation at the credit committee or higher mandate holders.
• Ensure credit approvals are conducted within appropriate governance (legislative and audit), process and mandate requirements.
• Ensure average approval turnaround time on deals and related reworks within acceptable norms.
• Workflow management within agreed SLA's.
• Provide on the job coaching and guidance to the Credit Manager I.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Maintain expert knowledge on relevant legislative amendments and industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends

You will be an ideal candidate if you have:

• Relevant Post Graduate in Finance
• Preferred Qualification: CA (SA)/CFA
• Experience: 5 years’ experience in a similar environment

End Date: October 14, 2025 

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers

End Date: October 13, 2025 

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Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 5+ years’ solid experience in Java 8 or latest version
• SOAP and Restful Services
• JPA framework like Hibernate
• Docker and container orchestration tools like Kubernetes
• Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
• SQL and Relational database experience
• Agile Development Methodology

End Date: October 14, 2025

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Job Description

• To manage and guide the Information Technology team by providing strategic solutions to effectively meet the business strategic objectives and goals
• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
• Escalate potential budget risks that may lead to increased costs or financial losses
• Present work proposals on planned activities that will require financial resources
• Allocate and approves expenditure
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Understand competencies and skills required for own and employee's development and performance
• Identify development needs and select effective solutions to address own and employee development needs
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
• Provide on the job coaching and guidance
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

Experience

• Proven track record of leading software development teams
• Solid understanding of programming principles and practices

Qualification

• Bachelor's degree in Information Technology, Engineering or related fields

End Date: October 14, 2025

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Job Description

• To plan, design and implement scalable and robust data models and physical data models and ensure effective movement, collection, integration, storage and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

Abinitio Administration:

• Manage and maintain the Abinitio platform, including installation, configuration, and optimization.
• Monitor system performance and ensure high availability and reliability of Abinitio services.
• Implement security measures and ensure compliance with relevant policies and regulations.
• Perform routine maintenance tasks such as backups, upgrades, and patch management.
• Troubleshoot and resolve issues related to the Abinitio platform.

Abinitio Development Support:

• Provide technical support to Abinitio developers, assisting with troubleshooting and issue resolution.
• Collaborate with developers to design, develop, and optimize Abinitio graphs and applications.
• Conduct code reviews and provide guidance on best practices for Abinitio development.
• Develop and maintain documentation related to Abinitio processes, standards, and configurations.

Platform Optimization and Enhancement:

• Identify opportunities for improving performance, scalability, and efficiency of the Abinitio platform.
• Implement enhancements and optimizations to streamline workflows and increase productivity.
• Stay informed about new features and updates in the Abinitio ecosystem and evaluate their potential impact on our environment.

Training and Knowledge Sharing:

• Conduct training sessions for Abinitio developers to enhance their skills and knowledge.
• Share expertise and best practices with team members to foster continuous learning and improvement.

Experience:

• Proven experience in Abinitio administration, including installation, configuration, and maintenance of Abinitio environments.
• Strong understanding of Abinitio architecture and components.
• Proficiency in Abinitio graph development and troubleshooting.
• Experience with Linux scripting.
• Knowledge of relational databases (Teradata) and SQL.
• Knowledge of Hadoop.
• Knowledge of Kafka
• Good problem-solving skills and attention to detail.
• The ability to collaborate across teams.
• Ability to work independently and prioritize tasks.

Preferred Qualifications:

• Bachelor's degree in Computer Science.
• Abinitio courses - Abinitio Certified Administrator (CS100 and CS200 series)
• Abinitio Developer GD300 series.
• Abinitio Architect GD335 and TS410 series
• Experience in the Financial Services sector.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes).

End Date: October 10, 2025

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• As part of our team in as a Business Process Manager - (Life Insurance) where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Duties and Responsibilities

• Manage all business process engineering projects and stakeholder buy in and acceptance.
• Provide input to strategic decisions that affect the functional area of responsibility.
• Lead a team of business process engineers on process redesign, reconstruction, and monitoring to ensure they are effective.
• Responsible for evaluating, designing, executing, measuring, monitoring business processes and ensuring controls are in place.
• Ensure that business process outcomes are in harmony with the organization’s strategic goals.
• Work collaboratively across all departments of the organization to help improve the management of business processes.
• Focus on the end-to-end process (value chain) from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
• Oversee the development of process /solution training manuals.
• Oversee the training of business user on new solution/process being implemented.

Qualifications for the role:

• Qualification must be a BEng or BSc Eng in any engineering field.
• 5 + years as Business Process Engineer
• 2 + years in Management experience
• Insurance (Life or Short-term) will be an added advantage
• Black Belt and Lean Six Sigma certification would be advantageous.
• BPMN experience would be advantageous.
• Good technical exposure – working on IT related projects.
• The incumbent needs to be a seasoned Business Process Engineer with the ability to work independently and to manage resources.
• Ability to provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
• Ability to deal with complex business processes as well and manage and execute across multiple projects.
• Strong leadership skills and the ability to cultivate and manage working relationship across various stakeholders including senior management.

End Date: October 12, 2025 

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Job Description

• To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks

Are you someone who can:

• Act responsibly with work related resources to contribute to cost containment
• Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Build and maintain stakeholder relationships  

You will be an ideal candidate if you have:

• PA/ Administration qualification would be advantageous with 3 - 5 years of experience. 
• Co-ordinating meetings in the diaries efficiently.
• Assist with meeting logistics such as catering, room facilities, tracking attendance, etc.
• Ability to efficiently make Travel arrangements (local and International). 
• Prepare meeting agenda, minutes and actions.
• Consolidating and keeping record of monthly management reports.
• Team reminders on deadlines, tasks and training due.
• Assisting with the logistics of new joiners in the team to ensure they are included in the various groups and meetings.
• Facilitate and organise team events and social activities.
• Assisting with Adhoc administration tasks
• Capturing expense claims.
• Excellent written and verbal skills

End Date: October 13, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are You Someone Who Can;

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

End Date: October 12, 2025

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Job Description

• Responsible for providing the direction and managing the creative process of a specialist team.

Job Purpose:

• The Technical Marketing function develops and implements the technical marketing capability in respect of FNB Employee Benefits’ Group Risk, Fund Admin and Umbrella Investments.
• The function supports and enables our full value chain proposition. The purpose of this role is to aid in the delivery of the Technical Marketing function through research, analysis and interpretation of the employee benefits environment.
• The technical marketing function should help drive Sales targets (and Campaign performance) by establishing and building sustainable key relationships across Channel and Pillars.

Are you someone who can:

Role Responsibilities:

• The purpose of the role is to aid in the delivery of the Technical Marketing function in terms of designing, co-creating and implementing a cohesive branding and marketing architecture that focuses on business development and maximizing sales opportunities alongside respective segments.
• As a member of the Product team, the candidate will play a role in the design and delivery of customer service solutions, systems and interactions aligned to organizational values and service standards that build the brand. This includes identifying, driving and implementing ideas, policies, procedures, standards and frameworks to enhance sales and increase profit and manage future fit practice.
• In collaboration with the segments (i.e. market segments as defined by the Bank) provide technical marketing expertise and develop marketing collateral in support of initiatives that will ensure a focus on delivering initiatives that are compelling, relevant and deliver a consistent message.
• Monitor, measure and report on the performance of solutions to ensure products are managed relative to their defined/ desired outcomes.
• Assist with the analysis and explanation of product performance variances and where required provide marketing analytics.
• Use ongoing research to make recommendations regarding the appropriate improvements on solutions to ensure market dynamics are considered and effectively applied.
• Complete competitor analysis to assess the strengths and weaknesses of current and potential competitors. Evaluate and monitor competitor activities and channel these insights into the marketing initiatives. Keep abreast of the external environment.
• Demonstrate advanced technical expertise in a specific domain and basic/intermediate proficiency in various other areas.
• Perform complex analysis independently. Being a trusted professional that can be relied upon for expertise in specialized areas.
• Demonstrated expertise as a subject matter authority, with opinions and insights sought by peers and stakeholders for peer- to-peer reviews and strategic initiatives.
• Encourage, establish and maintain strategic relationships across multiple functional areas to enable collaboration and knowledge sharing across the function. Collaborate with key stakeholders to enable technology, marketing and creative teams to drive desired outcomes.
• Make use of latest technology to effectively deliver marketing messaging to target audiences, including mobile, video and social media.
• Support the implementation of an integrated marketing strategy and support campaigns that maximize the effectiveness of the institutional distribution capability and business activities.
• Analyse information and reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Work with Distribution teams to execute, track and drive campaigns.
• Compile relevant Reports (e.g. operational, project execution, financial review, product development, etc.)
• Lead/ assist in query resolution.
• Manage own development

You will be an ideal candidate if you have:

• NQF 7 or a Relevant Degree (e.g. Actuarial Science and/ or Finance degree)

Experience: 

• 3+ years’ experience in a similar environment requiring significant analytical skills
• Experience in analyzing data
• Business acumen
• Client/ Stakeholder commitment
• Ability to build strong relationships
• Aptitude to drive results
• Comfortable to lead change and innovation
• Adaptability and flexibility
• Understanding of key software packages, eg Excel, Word, PowerPoint and similar tools
• Familiar with key data and modelling packagers (eg Python, R, etc.)
• Good communication skills
• Digital mindset
• Collaborative
• Impactful and influential
• Self-aware and insightful

End Date: October 14, 2025 

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Job Description

• To promote, develop and implement the Company's underwriting philosophy and strategy through the successful delivery of a variety of underwriting functions to maximize performance and achieve company objectives.

Job Purpose:

• As a liaison Underwriter, you will serve as an important interface between the underwriting team and Financial Advisors, ensuring that underwriting decisions are technically sound and commercially aligned. You’ll assess complex life insurance applications and deliver clear empathetic communication to advisors navigating client needs.
• This role demands a blend of medical underwriting acumen, market awareness and relationship management. This isn’t just underwriting; it’s about translating risk into opportunity.

Are you someone who can:

• Underwrite life, disability, and critical illness within authority limits.
• Deliver nuanced client specific underwriting decisions that reflect both risk appetite and commercial viability.
• Educate and empower financial advisors and brokers with underwriting insights that help them position products more effectively
• Capture market sentiment and advisor feedback to inform underwriting practices and guidelines
• Craft compelling underwriting rationales that support sales conversations and build trust
• Ensure decisions align with regulatory standards and company policies
• Work closely with R&D team and other departments to optimize underwriting processes
• Champion speed and fairness in all case decisions

You will be an ideal candidate if you have:

• Grade 12 (NQF Level 4),
• Relevant Degree will be advantageous

Experience: 

• Minimal of 10 years life insurance underwriting experience
• A higher / advanced level of product knowledge regarding Lump Sum Disability, Critical Illness, Income Protection, Business Cover, Group Risk, and the assessment and underwriting thereof.
• Assessment of medical, financial, avocation & occupational UW risks
• Business acumen and client centric thinking
• Adaptability and resilience in a fast-paced market
• Innovation and forward-thinking underwriting approach

End Date: October 15, 2025 

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Job Description

Hello Future AI Engineer

• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change

Are you someone who can:

• Assist in training, testing, and fine-tuning ML and LLM models as part of larger projects
• Help collect, clean, and preprocess datasets for use in AI pipelines
• Work on small components of AI systems such as prompt crafting, inference scripts, or evaluation tasks
• Perform exploratory data analysis and create visualizations to support modeling efforts
• Collaborate with senior engineers to understand system requirements and deployment workflows
• Write clear, well-documented code and participate in code reviews
• Conduct basic research into AI tools and libraries and summarize findings for the team
• Participate in team meetings and contribute to a learning-focused, inclusive development culture

​You will be an ideal candidate if you:

• Have a Bachelor of Science degree in a relevant field
• Have 1 to 2 years of experience in AI
• Are proficient in Python and familiar with frameworks like TensorFlow or PyTorch

You will have access to:

• Opportunities to network and collaborate
• Challenging work that pushes boundaries
• A culture of innovation and continuous learning

We can be a match if you are:

• Curious & courageous – driven by a desire to learn and explore
• Obsessed with mastery – always striving to improve and excel
• Passionate about ethical AI and responsible innovation

Key Responsibilities:

• Design, develop, and maintain full stack applications that integrate with AI agents built in Copilot Studio.
• Build and optimize conversational flows, triggers, and actions using Copilot Studio and Power Automate.
• Integrate AI agents with external APIs, databases, and enterprise systems.
• Collaborate with cross-functional teams to deliver intelligent, user-centric solutions.
• Stay current with AI trends and rapidly evolving platforms, continuously learning and applying new tools.

Required Skills & Experience:

• Proficiency in Python and basic understanding of key libraries (e.g., NumPy, Pandas, scikit-learn)
• Familiarity with foundational machine learning concepts such as classification, regression, and clustering
• Basic understanding of deep learning and neural networks, especially transformer models
• Exposure to machine learning frameworks such as PyTorch or TensorFlow (projects or coursework acceptable)
• Interest in LLMs, conversational AI, or agentic systems (some hands-on experience preferred)
• Familiarity with version control tools (e.g., Git) and basic software development practices
• Willingness to learn MLOps tools (e.g., MLflow, HuggingFace, LangChain)
• Some experience of cloud services (e.g., AWS, GCP, or Azure) and containerization tools (e.g., Docker, Kubernetes)
• Willingness to learn LLM/AgentOps or ML pipeline tools
• Awareness of ethical considerations in AI development
• Strong curiosity, communication skills, and desire to grow within a collaborative AI team

Nice to Have:

• Experience with Google AgentSpace or similar conversational AI platforms.
• Experience building and managing MCP servers.
• Familiarity with n8n or other workflow automation tools.
• Exposure to Microsoft 365, Teams, or Dynamics 365 integrations.
• Background in AI/ML, NLP, or chatbot development.

What We’re Looking For:

• A fast learner who’s excited about the evolving AI landscape.
• Someone who’s proactive, collaborative, and solution-oriented.
• A developer who’s not afraid to experiment with new platforms and technologies

End Date: October 15, 2025

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• The Finance team in FNB Points of Presence is looking for a self-driven and highly motivated individual with a passion for Finance in the Banking industry. If you are ready for a new challenge, this is your opportunity to be part of the FNB #changeables.
• We are seeking a dynamic and experienced Financial Operations Head to lead our FNB Points of Presence Finance Operations team.
• The incumbent will be responsible for overseeing the financial operations of the organization, ensuring alignment with strategic objectives, operational efficiency, risk mitigation, and digital transformation.
• Reporting directly to the CFO, the Financial Operations Head plays a critical role in translating financial strategy into operational execution and driving innovation across finance functions.

Are you someone who can:

• Align financial operations with the organization’s long-term goals and financial strategy.
• Support the CFO in developing and executing financial plans and initiatives.
• Identify, control and escalate potential risks which may lead to increased costs.
• Maintenance of expert knowledge on industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Manage balancing sheet accounts by settlement of any outstanding accounts
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Oversee day-to-day financial operations including accounting, procurement, and financial products.
• Ensure accuracy, efficiency, and compliance in all financial transactions and processes.
• Lead continuous improvement initiatives to streamline workflows and enhance service delivery.
• Identify, assess, and mitigate financial and operational risks.
• Manage and monitor risk to ensure that all processes fall within the risk and audit guidelines. Investigate and implement measures to correct audit findings
• Design and implement a control framework to ensure the integrity of operations, financial and accounting practices. Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks to which the business unit(s) might be exposed.
• Lead the digital transformation of finance operations through the adoption of modern technologies
• Foster a culture of innovation and continuous improvement within the finance function

You will be an ideal candidate if you

Qualifications:

• Bachelor of Commerce with Honours
• ACCA or MBA (advantageous)
• Previous audit experience (advantageous)
• 8+ yrs Financial Management and Operations experience

End Date: October 16, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
• Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
• Productionize analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilise as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business overall analytical needs and opportunities.
• Serve as SME for analytics applying own understanding of the operations of the business product or service.
• Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Apply own understanding of statistical techniques to determine approach to provide input required for decisions and design or evaluation of experiments.
• Apply technical concetps such as (Multivariable Calculus, Linear Algebra etc.) concepts to improve predictive performance or algorithm optimisation in data defined products.
• Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
• Utilise advanced Predictive modelling techniques to hold insight into outcomes and future events thatmconfront key assumptions.
• Utilise data to model complex abstractions in machine learning research to enable deep learning.
• Utilise pattern recognition technology to recognizes patterns in data and the criteria for use interchangeably with machine learning technology.
• Build and program own statistical model in statistical software for application development to productionize the model into a software application conducted by software developers.
• Conduct Text analytics to examine unstructured data to glean key business insights.
• Understand principles of Data Wrangling to identify and recommend corrective actions for imperfections in data quality.
• Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
• Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models.
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and prepare relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.

Additional Requirements

• 5+ years in a similiar Data Scientist Role
• OCR 
• Python
• Machine learning (both theory and applied)
• Strong technical background (SQL, Big Data, SAS Viya, AWS, PySpark, Redshift, Graph/Neo4J, Bitbucket)
• Banking experience is a plus
• Delegation, upskilling and mentoring of junior staff.
• Ownership of projects
• Bachelor of Science Degree or any similar degree ( e.g. Engineering, Actuarial Science, Mathematics, Statistics)

End Date: October 14, 2025

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

End Date: October 13, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 8, 2025 

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Solve complex problems with data
• Design intelligent pricing frameworks
• Create personalised reward strategies
• Work in a space where your work drives real business impact
• Effectively present complex data insights to both technical and non-technical audiences
• Drive strategic alignment by securing buy-in from senior stakeholder

You will be an ideal candidate if you:

• Have a qualification in Mathematics, Statistics, Actuarial Science or similar
• Have 5+ years of experience as a Data Scientist 
• Have coding experienced in SQL and SAS
• Have experience with Teradata (beneficial)
• Have experience in pricing between product houses
• Are experienced with building strategy off the back of data
• Are an out of the box thinker 

End Date: October 14, 2025

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Job Description

• To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience
• Prevent wastage and identify process improvements to contain and reduce costs
• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.

End Date: October 10, 2025

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Job Description

• To provide efficient and effective administration support to ensure the smooth running of a functional area

Are you someone who can:

• Provide efficient and effective administration support to ensure the smooth running of a functional area.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

Are you someone who can:

•  Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase.

End Date: October 8, 2025