Latest Openings at Postbank (SOC) Ltd

Purpose of the job:

• We are seeking a highly skilled and experienced Data Scientist to join our dynamic team in the banking industry. The successful candidate will provide expertise on data analysis methods, build advanced machine learning models, and mentor junior team members. This role requires a deep understanding of data science techniques and the ability to apply them to solve complex business challenges.

Job Responsibilities:

Data Analysis and Modeling:

• Apply data mining techniques, statistical analysis, and build high-quality machine learning models.
• Develop predictive and prescriptive models to enhance strategic and competitive advantage.
• Integrate machine learning models with business decisions to improve products, sales, and customer experience.

Collaboration and Mentorship:

• Partner with internal teams and third-party data providers to expand available datasets.
• Provide technical mentoring and coaching to junior data scientists.
• Collaborate with business units to leverage data science in decision-making processes.

Innovation and Technology:

• Explore opportunities in disruptive new technologies to foster a data-centric culture.
• Solve key challenges related to data linkage and digitization.

Governance and Compliance:

• Ensure adherence to data risk management standards and policies.
• Play an active role in the creation, implementation, and maintenance of robust model governance.

Community Building:

• Actively contribute to the creation of a data science community within the organization by sharing knowledge and skills.

Qualification:

• Degree in Computer Science, Statistics, Applied Mathematics, or a related field.

Experience:

• Proven experience as a Data Scientist or similar role, with at least 5 years in a senior data position.
• Solid understanding of machine learning techniques and algorithms, such as regression, classification, clustering, and deep learning

Knowledge and understanding of:

• Proficiency in programming languages such as Python, R, or Scala.
• Experience with SQL and NoSQL databases.
• Experience with PowerBI and other data visualization tools.

Deadline:26th June,2026

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Job Purpose:

• The Senior Data Analyst is responsible for contributing to the development and integration of approved Management Information System (MIS) dashboards and reports through analysing and transforming complex data, in line with company rules and regulations.

Job Responsibilities:

Analytics Input and Support.

• Contribute to the development, implementation, and continuous improvement of data and analytics-related processes, procedures and operational plans, in line with departmental and company goals
• Provide input into data requirements, model-design specifications and needs to support enhancement of operational efficiency within the Analytics team
• Stay abreast of and provide technical advice and guidance on innovative Intelligence tools, trends and new visualisation technologies in the market to promote ongoing innovation

Data Analysis and Reporting.

• Collaborate with the Senior Business Intelligence (BI) Specialist and Analytics teams to execute assigned projects by integrating advanced analytical outputs into reporting deliverables
• Develop, maintain, and enhance Management Information Systems (MIS) reports, dashboards, and analytical outputs in collaboration with relevant stakeholders, ensuring achievement of project deliverables and objectives
• Analyse datasets to identify trends, anomalies, and performance insights that support business decision-making
• Review data to ensure integrity reliability is maintained across systems, escalating and proposing corrective action / solutions for review and obtain approval by the Senior BI Specialist before implementation of corrective actions
• Support integration and monitor performance of approved reporting and analytical solution implementation
• Identify and escalate any risks or concerns to the Senior Specialist for review, while proposing and obtaining approval of solutions for implementation
• Prepare and present analytical findings and visual outputs in business-relevant format, to inform decision-making
• Recommend improvements to enhance reporting efficiency, data presentation, and information accessibility

Data Governance, Compliance and Quality Assurance.

• Adhere to all data-governance and reporting standards in compliance with the Protection of Personal Information Act (POPIA), Financial Sector Conduct Authority (FSCA) requirements, and internal company policies, rules, and standards
• Perform data-quality checks, validations, and reconciliations to maintain accuracy of reports and datasets
• Maintain documentation of report structures, datasets, and data transformations in relevant data repositories to promote data hygiene, integrity, and reproducibility
• Identify data risks, concerns, integrity issues, or compliance concerns to the Senior Business Intelligence (BI)
• Specialist for review and resolution
• Support continuous improvement initiatives related to data quality, integrity, and governance frameworks

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a relevant field (NQF Level 7)
• Advanced degree or MBA preferred.

Experience:

• Previous experience as a Data Analyst (3+ Years)
• Experience in the Banking Industry would be preferred.

Deadline:26th June,2026

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Purpose of the Job

• The PA to CEO will be responsible for providing comprehensive personal support to the Chief Executive Officer. This role involves managing schedules, coordinating meetings and travel arrangements, handling correspondence, preparing reports, presentations and other documents as required, compiling minutes and performing various administrative tasks to ensure the smooth operation of the Chief Executive Officer’s office. Must be highly organized, detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment.

Job Responsibilities

• Communication and Stakeholder Management
• Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and vendors, acting as a liaison on behalf of the Chief Executive Officer
• To provide support for Board of Director meetings by ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, take minutes and follow up on action points.
• Supporting the Chief Executive Officer to keep the Board of Director informed about the work of the organisation and their appropriate training and induction.

Administrative Support

• To function as a first point of contact dealing with email and other written correspondence and phone calls.
• To proactively manage and coordinate the diary of the Chief Executive Officer by prioritising and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided.
• Maintain effective filling and data storage including emails ensuring the needs of the Chief executive are met.
• To provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings, taking messages and other administrative tasks as required to support the Chief Executive Officer.
• To plan and manage key organisational events such as Conferences, Strategy days, Staff briefings and others as required.
• Maintain and organize Chief Executive Officer’s calendars, scheduling meetings, appointments, and conference calls efficiently.
• Arrange travel itineraries, including flights, accommodations, and ground transportation for business trips, ensuring cost-effectiveness and adherence to travel policies.

Special Requirements

• Capacity to work flexibly and occasionally outside office hours.

Qualifications and Experience

• National Diploma and/or Bachelor’s Degree in Business Administration, Management, or related field essential
• + 5 years work experience in a banking sector.
• + 8 years’ proven experience in a similar role providing support at an executive level.
• Experience engaging and coordinating work with various stakeholders’ groups - Ability to convey information to people clearly and simply.
• Experience of providing support to Board of Directors.
• Excellent administrative skills including the ability to identify administrative needs and develop and maintain appropriate systems to meet them - advantageous.

Knowledge and understanding of:

• Office management
• SAP
• Understanding of business environment
• Excellent knowledge of Microsoft Office
• Ability to take accurate minutes, including being able to interpret and sum up complex discussions concisely
• Ability to draft routine correspondence and reports
• Ability to maintain accuracy and attention to detail
• Good negotiation skills
• Excellent interpersonal and communication skills including diplomacy
• Excellent time management skills with the ability to manage multiple priorities and deadlines

Deadline:3rd July,2026

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Purpose of the job:

• The manager will be responsible for the performance of an Inbound Call Centre and ensure to render a sound service to all Postbank customers continuously, identifying, analysing and recommending initiatives to solve problems within the context of streamlining Postbank products and services.

Job Responsibilities:

• Ensure that the Inbound Customer Service Consultants adheres to set customer service standards contained in sectional Business rules and Procedures
• Ensure that trends regarding customer complaints are analysed and that preventative and remedial action is taken to prevent recurrence.
• Establish and maintain quality relations with all parties in business initiatives to ensure customer satisfaction and retention.
• Manage and ensure that service levels are kept above industry targets.
• Manage and ensure that call abandonment rates are kept at a minimum rate.
• Ensure that there is always sufficient capacity to manage Inbound Call Centre (ICC) operations and to avoid abandon calls.
• Ensure that all required management and statistics reports are provided
• Enforce sound processes and procedures to ensure service excellence
• Benchmark and advise top management on procurement of IT systems that would enhance the ICC operations.
• Manage cost of business improvements, understand IT changes and ensure sound investment decisions in ICC technology and other solutions
• Ensure that Key Inbound Call Centre performance indicators and measurements are in place, and the ICC staff understand them.
• Identify growth opportunities for employees, develop competent individuals, direct actions towards the realisation of growth and monitor growth results
• Overall support and management of the ICC staff. Ensure business continuity of sections in the long run Maintain discipline.
• Ability to support multiple projects and systems changes that affects
• Postbank resources and processes, to provide results of an acceptable performance level within an acceptable quality standard Financial cost centre management and reporting
• Ensure the efficient management and control of function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, corporate governance, legislation, company policies, processes, industry related regulations (FAIS), et

Qualification and Experience:

• Diploma in Commerce Related / Business Admin/Banking/Call Centre/ Marketing related
• At least 5 years’ experience in the Banking or Contact Service Operational environment

Knowledge and understanding of:

• HR Practices and Labor legislation
• ECT acts and legislation around electronic and voice communication
• Understanding of Contact Centre technology / systems including CRM and
• Telephony through previous experience
• Legislation around the Financial Services
• Industry (FICA, FAIS, Banking Act, Reserve Bank Act,
• Sound business knowledge with at least 5 years Customer Services experience
• Solid understanding of Customer Services
• Customer Services best practices
• Excellent implementation of transformation programs
• Project management
• Call centre management techniques
• Call Centre Resource Planning and
• Workforce Management
• Customer Relationship Management techniques

Deadline:3rd July,2026