Latest Recruitment at Road Accident Fund

Purpose of the Job: The Lead: Business Support is accountable to ensure the team provides IT end-user support to internal and external users of RAF ICT services and ensure service availability. Responsible for maintaining customer satisfaction standards and for ensuring that an organization's quality of service meets customers' requirements.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, standards & procedures and processes.
• Keep up to date with effective policy and practice execution strategies

Customer Service

• Prioritize and allocate work to technicians.
• Develop and maintain relationships with customers and third party.
• Manage IT Incidents and requests.
• Hold Service Level Management meetings with management team.
• Train users on Technology used (Informal).
• Establish and facilitate user forums.
• Adopt a proactive approach to prevent problems from arising.
• Assist in the gathering of business requirements.
• Ensure IT Service availability and continuity.
• Implement and enforce ITIL based processes for IT support processes.
• Ensure that business service requirements are defined and actively managed.
• Act as an escalation point for any ICT service issues within the region of responsibility

Research and Development

• Research solutions that best support the business.
• Research on new problems/challenges as they occur.
• Share information with technical staff and document solutions found.
• Offer feedback on future product development, features and functions

Business Support Administration

• Manage SLA.
• Attend service/contract management meetings.
• Budget input for area of responsibility.
• Manage budget.
• Manage processing centre and CEC ICT assets.
• Manage ICT Risk register.
• Address audit findings.
• Manage Projects.
• Assist with Pre-Procurement documentation and Technical Evaluations.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

People management

• Ensure that good employee relations are maintained.
• Provide ongoing operational support to employees.
• Ensure that allocated resources are used optimally through enforcing monitoring systems in place.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
• Certification in ITIL Foundation V3 or Higher.

Experience

• Relevant 5-7 years’ experience in ICT support environment of which 2 years must have been on supervisory level/area of expertise.

Competencies

Behavioural

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

Managerial

• Change management
• Coaching and mentoring
• Conflict management
• Critical and innovative thinking
• Direction setting
• Facilitation and Presentation Skills
• People management
• Policy conceptualisation and formulation
• Risk Management
• Programme/project management
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

Technical

• ITIL Service and Support Management.
• Operational leadership.

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence

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Purpose of the Job: Reporting to the Senior Manager: Risk Advisory and Business Continuity, the successful incumbent is responsible to plan, design, implement, monitor and communicate risk management processes and programmes within the RAF.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.
• Provide inputs into policies and regulations.

Enterprise risk management

• Research and keep up-to-date with corporate governance best practices and policies to implement within the RAF’s risk management environment.
• Gathers and compiles data related to risk from internal and external resources.
• Identifies risks by analysing data, observing processes and talking to people.
• Drafts and delivers reports outlining findings, identifying and explaining potential risks and recommending solutions.
• Select, develop and implement appropriate risk assessment models or methodologies.
• Participate in the development, , implementation and maintainance of risk management processes and strategies.
• Participate in the development of risk mitigation strategies that are appropriate, implementable and that associated targets are achievable for business units.
• Promote effective enterprise risk culture across RAF including development of newsletters, creating awareness and faciliting appropriate training.
• Make use of business intelligence tools to conduct various types of risk assessments, scenario analysis, risk modelling and reviews at all levels of the organisation.
• Facilitate the identification of risks, essessment, evaluation, communication, monitoring and reporting on risks.
• Ensure that risk registers and Control / Control /Action Plans (Task) registers are kept up to date.
• Review the adequacy and effectiveness of controls including validation of progress as reported by management.
• Facilitate identification and monitoring of key risk indicators and risk tolerance levels.
• Collaborate with other assurance providers to ensure identification and reporting of risks and assessment of the adequacy and effectiveness of management internal controls.
• Coordinate monthly engagements with the business on risk registers, incident reporting and monitoring of key risk indicators.
• Coordinate Risk Champion meetings in the relevant processing centre.
• Maintain input and data quality of the Risk Management System / tool.
• Provide advice to management on emerging risks and mitigation options and on the adequacy and effectiveness of existing and future controls.
• Represent Risk Management in management committee meetings, SCM and other assurance provider’s forums.
• Perform annual process self assessment to improve the risk maturity for the relevant processing centre.

Reporting

• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
• Report on emerging and materialised risks leading to the review of risk registers to identify control gaps.
• Preparation of monthly, quarterly, annual and ad-hoc reports.
• Ensure proper management and maintainance of official records.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Facilitate adequate communition concerning key risks.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant internal and external activities and events.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Economics / Risk Management related qualification.
• Relevant 5-7 years' experience in an Enterprise Risk Management environment.

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Understanding of corporate governance standards and practice.
• Understanding of risk management frameworks  and applicable laws.
• Strong stakeholder relations management.
• Understanding of King IV report.
• Knowledge of ISO 31000.
• Ability to quantify risks.
• Ability to make use of data analytics tools and risk modelling techniques.
• Ability to analyse complex data and information.
• Excellent communication.

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Purpose of the Job: Reporting to the Manager: Legal advice, the successful incumbent is accountable to provide technical support for the Legal Advice function and related Legal advisory services support within the organisation in line with the strategic objectives of the organisation as determined by the Board of the RAF.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Provision of legal advice to business.

• Conduct legal research and prepare draft legal opinions.
• Prepare instructions to attorney to brief counsel on legal opinion.
• Where appropriate consult with attorney and counsel.
• Collaborate with the various business units on identified legal issues and development of material to ensure legal compliance.
• Write articles for the Legal Services Newsletter to educate the organisation on legal developments.
• Write articles for publication in external media.
• Draft requested legal documents.
• Vet various documents for legal accuracy.
• Maintain and update legal advice register related documentation.

Reporting

• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Conduct stakeholder engagement sessions to raise awareness on legal matters.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Law or equivalent.
• Relevant 5-7 years’ experience in a Legal Environment.
• Experience in drafting and vetting of Legal Documents.
• Experience in providing Legal Advice.
• Experience in a Public Law environment.
• Experience in Legal Research.
• Code 8 driver's License

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• A thorough knowledge of MVA law.
• A thorough knowledge of legislation applicable to public entities.
• Administrative Law.
• Microsoft Office Packages.
• RAF Act. 
• Ability to analyse and solve problems.
• Through knowledge of PFMA and its Regulations.
• Through knowledge of legislation and laws that are applicable to the organization.
• Facilitation and Coordination.
• Negotiation.
• Procurement processes.
• Contract law.
• Corporate Law.
• PAIA, PAJA and other relevant legislation
• Commercial legal drafting

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Purpose of the job: The Senior Officer: Hospital Case Management is accountable for the coordination of medical care for motor vehicle accident patients/claimants in Hospitals. 

Key Performance Areas

Assessment Of Injuries

• Assess extent of injuries on admitted patients.
• Daily assessment of patient according to prescribed measurements.
• Conduct daily patient scoring and data collecting.
• Monitor quality of care.
• Select and monitor clinical pathways.
• Identify patients' needs.
• Identify and record pre-existing conditions.

Facilitate Patient Care

• Facilitate multi-disciplinary patient care where appropriate.
• Facilitate timely transfers into the appropriate levels of care.
• Coordinate the admission and pre authorisations of the transfers.
• Coordinate and provide neccessary health education.
• Discharge planning and vocational guidance for the afterlife changing event for client.
• Drug utilization review.
• Proper handover to Field Case Management for continuation of care.

Patient Advocacy

• Cost Benefits analysis of the medical services.
• Liason between patient and care team to ensure common understanding and conflict resolution.
• Negotiate and procure resource services from providers.
• Ensure that patient confidentiality is maintained by all parties.

Facilitate the Accuracy and Effective Submission of Invoices 

• Ensure that accounts submitted to the fund from service providers are valid in terms of RAF guidelines and the Road Accident Fund Act.
• Assess and monitor claims invoices to curb over servicing or abuse and fraudulent claims.
• Ensure that the accounts are paid timeously, according to service level agreements.
• Ensure that services and treatments claimed for are accident related (related to the accident under consideration).
• Compare outcomes and cost of different therapeutic modalities and surgical techniques and the information provided is invaluable in developing guidelines for clinical management.

Reporting 

• Compile and update Hospital Case Management reports.
• Recommend issuing of Undertaking Certificate.
• Provide a reasonableness report of patient care in preparation of the rehabilitation post discharge.

Stakeholder Management

• Communicate with all levels of stakeholders.
• Participate in relevant external RAF activities and events
• Ongoing engagements with service providers.

Qualifications

• Bachelor's Degree/ Advanced Diploma in Nursing/ Allied Health Professions or related qualification
• Registration with the relevant Health Professional Council body

Experience

• Relevant 4 years' experience in the Medical environment.
• Experience in Managed Healthcare.
• Knowledge of ICD and CPT coding will be an advantage.
• Valid code 08 driving license.

Competencies

Behavioural

• Planning, Organising and Coordinating
• Personal Mastery
• Emotional wisdom and decision making
• Ethics and Values
• Client Service Orientation                                                                        

Technical

• Core specialities in the case management process.
• Knowledge of healthcare operations.
• Ability to maintain patient confidentiality.
• Full knowledge of medical tariffs, treatment plans.
• Coding standards and protocols.
• Knowledge of PFMA to be able to analyse different requirements as per the claimants. 

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs."