Latest Recruitment at Western Cape Blood Service

Description

Are you full of creative ideas and eager to contribute on a large scale? You will gain visibility into the inner workings and aspects of the public relations field, provide concrete deliverables and learn from top to bottom. Does this excite you? if so, we would like you to join Western Cape Blood Service.

Main Purpose:

To work in the donor call centre, recruiting blood and plasma donors; and maintaining a positive relationship with donors on the blood donor data base.

Responsibilities include:

• Calling donors to remind and recruit them for blood and plasma donation.
• Ensuring adequate blood stocks through telephonic donor recruitment and Customer Relations Management (CRM) activities which include written communication on social media platforms such as Facebook, Instagram, Twitter, WhatsApp and Website chat.
• Displaying superior level of customer interaction: candidates should possess above-average soft-skills.
• Performing CRM duties (new donors, lapsed donors, donor queries), requiring good problem-solving and PC-based administrative skills
• Performing basic marketing duties (surveys, follow-ups and polls).

Requirements

Minimum Requirements:

• Matric Certificate
• Computer literacy
• Be self-motivated and disciplined
• Excellent communication skills
• Customer-service background with 2-3 years call centre experience.

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Main Purpose:

• To manage the operations of the Blood Bank by maintaining and implementing policies and procedures as well as advise on technical issues relating to patients.
• To manage staff at optimum levels with the available resources in order to provide an efficient service. Perform analysis of sales and expenses as well as assessing information for trends so as to contain operating costs.

Requirements

Minimum Requirements

• Matric Certificate
• National Diploma in Biomedical Technology/ BTech in Biomedical Technology
• Registration with HPCSA
• Extensive Technical Experience (3 Years post qualification)
• Minimum of 3 years post qualification.
• 1 – 2 years leadership experience

Computer literate

• A combination of the following skills, knowledge and attributes is required:
• Good interpersonal and communication skills
• Have a friendly disposition and show keen interest in the work. 
• A willingness to work as part of a team is essential
• Attention to detail

Western Cape Blood Service is an equal opportunity employer. Kindly visit our website, www.wcbs.org.za and follow the links to apply.

Please note that no emails or hand delivered application will be accepted

Should you not receive feedback within 4 weeks of submitting your application, please consider this as unsuccessful.