Customer Service Officer at Western Cape Blood Service

Description

Are you full of creative ideas and eager to contribute on a large scale? You will gain visibility into the inner workings and aspects of the public relations field, provide concrete deliverables and learn from top to bottom. Does this excite you? if so, we would like you to join Western Cape Blood Service.

Main Purpose:

To work in the donor call centre, recruiting blood and plasma donors; and maintaining a positive relationship with donors on the blood donor data base.

Responsibilities include:

• Calling donors to remind and recruit them for blood and plasma donation.
• Ensuring adequate blood stocks through telephonic donor recruitment and Customer Relations Management (CRM) activities which include written communication on social media platforms such as Facebook, Instagram, Twitter, WhatsApp and Website chat.
• Displaying superior level of customer interaction: candidates should possess above-average soft-skills.
• Performing CRM duties (new donors, lapsed donors, donor queries), requiring good problem-solving and PC-based administrative skills
• Performing basic marketing duties (surveys, follow-ups and polls).

Requirements

Minimum Requirements:

• Matric Certificate
• Computer literacy
• Be self-motivated and disciplined
• Excellent communication skills
• Customer-service background with 2-3 years call centre experience.