Latest Role at Coloplast

The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion, reporting and analysis of quotations as required.

You will be part of the Operations Team in South Africa and report to the Operations Manager

Your key responsibilities will be

• Answers incoming phone calls from customers/stakeholders and perform duties including process sales orders, quotations, issue return authorizations, answer questions on products and/or services, research orders and other actions to resolve problems, and forward customer leads to the appropriate Sales Representative or Regional Sales Manager.
• Works closely with Sales Representatives to ensure excellent customer service.
• Ensures efficient and effective processes for sales order entry, return authorisations, credits, complaint handling, and other customer-service duties.
• Assist customers with pricing queries as per relevant approved price list.
• Works closely with Sales Representatives to ensure timeous completion of quotations received.
• Daily tracking of all quotations received and submitted.
• Assist in processing incoming orders and returns in a timely manner.
• Researches and resolves customer complaints.
• Research errors for possible corrective action.
• Responds to customers within 48 hours with a solution or feedback on the progress of the query.
• Responsible for the stock return process with 3PL and ensuring accuracy and completeness of returns.
• Responsible for reporting the performance of Customer Care to Management.
• Responsible for all customer service administration.
• Responsible for ensuring the completeness and accuracy of the quotations Tracker/register.
• Responsible for performing the analysis of the quotations tracker as directed by Management.
• Assist with all Supply Chain activities as directed and required.

Professional qualifications

We are looking for an experienced, analytical consumer support specialist with a proven track record in delivering effective client retention and maintenance services.

• Typically, 3+ years’ experience as a Customer Service Representative with a proven knowledge of EDI processing, credit/debit processing, or special account handling.
• Typically, 3-year tertiary qualification (BA Degree) degree or equivalent.
• Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint), and CRM (Salesforce) databases.
• Working knowledge of MS Office Knowledge of Enterprise One/One World systems by J.D. Edwards
• Excellent oral and written communication skills.
• Strong product knowledge on all portfolio’s
• Strong business acumen and product knowledge
• Excellent numerical skills with an analytical approach to Customer Services and the ability to construct fact-based recommendations on improvement areas
• Strong ability to internalize the diversity and complexity of SA markets and to identify opportunities based on this
• Strong communication skills and ability to engage with different cultures in the SA

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As a Sales Specialist, you will be responsible for the execution of our Patient Support Programs and Partnership Sales Model. You will proactively engage with new and existing Consumers over the phone and collaborate across functions within the Consumer Care department.

You will be part of the Coloplast South Africa Team and report to the Consumer Sales Team Lead.

Your key responsibilities will be

• Portray a positive company image and engaging in professional and consumer-centric communications with customers
• Execute outbound calls according to defined call protocols, ensure that follow ups are done timeously and all actions and solutions are recorded in the CRM system
• Actively listen to consumer needs and enquiries to determine appropriate action to be taken
• Establish and maintain customer relationships for a lifetime dialogue
• Retain existing consumers through excellent support and high satisfaction levels
• Recruit new customers through direct selling approaches and follow-up on leads
• Related office and administration duties to complete customer care activities

Personal qualifications

• Excellent verbal and written communication skills
• High energy with a passion for solution-driven engagement with consumers
• Successful working in cross-functional teams
• Proficient in Microsoft Office and CRM

Professional qualifications

• Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre
• Experience in upselling and cross-selling
• Tertiary qualification is an advantage
• Previous experience in the Health Care industry is an advantage

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As Junior Digital Co-ordinator you will assist in ensuring that the various online tasks are implemented timeously, within the brief, and at a high quality. You will be required to assist in managing the overall organization and maintenance of online, and offline marketing assets and content. Join us now to help make life easier for people with intimate healthcare needs.

When joining Coloplast you will enter a truly global company that offers great challenges, opportunities, and rewards. Reporting to the Senior Digital Marketing Lead, you will be situated in our new Sandton-based office, together with the local HQ team.

Key Responsibilities

Support to the Digital Marketing Manager

• Manage the content and permissions for all digital platforms ensuring that access is correctly controlled and all marketing assets including the Coloplast CVI are correctly maintained.
• Support the content planning meeting process and contribute to the conceptualisation of content for webshop, newsletters and online / offline platforms.
• Maintenance and optimization of all local websites and social media platforms

Support in building Coloplast online presence

• Contribute to social media strategy and work with the agency appointed to implement the scheduled content calendar on social media platforms including but not limited to Facebook, Instagram, YouTube, ensuring relevant content is aligned.
• Community management of social media platforms including but not limited to Facebook, Instagram, YouTube ensuring timely responses, i.e. responding customer reviews across all platforms

Deliver regular reporting

• Track and analyse the performance of content on web, social and online platforms monthly. (build a presentation that summarises the stats)
• Keep in touch with industry trends and technologies to identify ways of optimising opportunities for improved performance and delivery

Collaboration across teams

• Develop relationships as an important point of contact for content for colleagues, clients, agencies, and suppliers.
• Work closely with the marketing team to collaborate with internal and external cross-functional and project teams to facilitate communication and status reviews within the scope of this role.

Professional qualifications

We are looking for an operationally strong, digitally inclined individual with a proven track record of implementing local projects and working well within cross-functional teams.

• Minimum 3 years within a marketing environment
• Digital Marketing Knowledge (experience in google analytics, website back ends)
• Campaign management
• Graphic design experience (traditional and digital media)
• Software experience: photoshop, illustrator and in design. (Design portfolio of work completed to be submitted with application. Maximum: 10 pages, file size 4MB.)
• Microsoft Office & windows Experience
• You have a proven track record of delivering against KPIs
• Strong project management skills and stakeholder management across functions
• Excellent communicator with clear and concise messaging
• Strong ability to internalize the diversity and complexity of the South African market and to identify opportunities based on this
• Ability and willingness to travel 10%