Latest Vacancies at Engen

Who You Are:

• Proficient with risk management frameworks and relevant standards in all spheres of the energy industry
• Passionate about people, technology and process
• You have excellent communication, collaboration and persuasion skills
• You have strong analytical and problem solving skills
• You have a reputation for delivering on projects

What you’ll have done before:

• NQF Level 7 (Degree in Finance/ Auditing/ BComm 
• 8 years’ experience in Risk Management or Compliance function

Advantageous:

• Certificate in Risk Management.
• Exciting Challenges you might face in the role
• Dynamic role with the opportunity to make meaningful impact by providing risk insights and fostering a risk-aware culture.
• Engaging and building strong relationships with stakeholders across Engen and collaborate with them to identify, assess and mitigate risk effectively.
• Contributing to Engen’s organisational resilience by enhancing crisis preparedness.

What you’ll be doing

• Manage and monitor the development of the corporate risk profile and the implementation of Engen Risk Management by establishing the risk profile, conducting gap analysis and intervention plans with various stakeholders including Management, Risk Subject Matter Experts to ensure principal risk affecting Engen performance are effectively managed.
• Evaluate identified risks through assessment of their impact towards the organization through conducting the overall portfolio risk assessment arising from new/change strategies and critical business value chains, identifying key risk contributions and concentrations, and evaluating the risk impact based on approved risk framework, methodologies and tools, extensive research (internal & external)
• Develop and manage effective risk intelligence through identifying and forecasting global risk scenarios, trends and market outlook on risk impacting Engen in order to provide valuable risk advisory and strategic risk information to stakeholders in ensuring value is being created along the value chain.
• Provide advisory to Engen stakeholders relating to setting risk profile, identifying, assessing business risk, and providing risk management strategies for risk exposures that arise from the businesses.
• Engage and collaborate with relevant internal & external stakeholders and analyze issues & concerns as well as assess possible solution to ensure effective risk management in line with overall Engen Risk Management Policy, framework and guidelines.

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Purpose of the Job

To provide administration and general support to the customer service team in order to optimise strategies for customer improvement and for effective business operations

Who You Are:

• You are Dynamic, analytical and have high aptitude for learning
• You are assertive and have passion to interact with people from all backgrounds
• You have passion for adding value in other people’s lives
• You have built credibility for getting things done timely and correctly.
• You have a reputation for insightful and operating with integrity
• You have excellent interpersonal skills and a good communicator

What You'll have done before

Baseline: 

• NQF Level 4 (Matric)

What challenges you might face in the role

• Diverse Customer Interactions: Master the art of addressing a wide range of customer needs and resolving issues effectively.
• Multitasking Mastery: Juggle responding to inquiries, managing databases, and handling orders with efficient time management.
• Rapid Response Adaptation: Adapt to expectations for quick responses while maintaining quality service.
• Continuous Learning: Stay up-to-date with evolving products, services, and policies.
• Team Coordination: Maintain clear communication and support within the team to ensure seamless service.
• Innovative Problem-Solving: Employ creative solutions for unique problems to enhance customer experience and operational efficiency.

What you'll be doing

BUSINESS SUPPORT

• Respond to customer/stakeholder requests via appropriate channels.
• Create and update SNOW service requests within SLA timelines.
• Suggest system/process improvements to the Reporting & Continuous Improvement Manager.
• Adhere to HR policies when handling HR issues.
• Maintain daily operational quality assurance standards.

CUSTOMER SUPPORT

• Handle customer inquiries promptly.
• Manage SNOW requests within SLA timelines.
• Recommend system/process improvements.
• Follow HR guidelines for HR issues.
• Ensure daily operational quality standards.

INDIVIDUAL DEVELOPMENT

• Handle customer inquiries promptly.
• Manage SNOW requests within SLA timelines.
• Recommend system/process improvements.
• Follow HR guidelines for HR issues.
• Ensure daily operational quality standards.

PROCESS INVOICES

• Timeously process invoices that meet the requirements for payment to ensure that contractual payment terms are adhered to in alignment with internal process

QUERY HANDLING

• Ensure that all customer statements are accurate and reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures
• Foster sound working relations with internal and external customers

FINANCIAL CONTROL

• Prepare invoices for processing/accounting in accordance with IFRS (verify PO's and check against invoice, ensure that GRIR is done and scan invoices to FSSC)
• Manage GRIR clearing account.
• Ensure that the right amount is paid to the right vendor including recurring charges within the agreed terms of contract supported by the right documentation and adhere to policies and procedures
• Resolve queries and exception management (in liaison with FSSC and vendors)