Latest Vacancies at hearX Group

Job Purpose:

Responsible for ensuring that the stock control, manufacturing, production and shipment of products to clients are effective for the B2B division and to ensure that the delivery meets the required standards of the Company.

Minimum education (essential):

• Senior Certification

Minimum education (desirable):

• Diploma in Supply Chain Management

Minimum applicable experience (years):

• 3 years

Required nature of experience:

• Procurement
• Administration 
• International shipping
• Case logging 
• Fulfillment coordination  
• Escalation coordination
• Retail or FMCG 

Skills and Knowledge (essential):

• Inventory Management
• Excel / Google Sheets
• Customer support
• Strong communication skills
• An appreciation for query resolution and a sense of urgency for turnaround times
• Strong mathematics skills and attention to detail required
• A great understanding of fulfilment processes and systems
• Other:
• WMS (Warehouse Management System Software) 
• ERP (Enterprise Resource Planning Software)
• Working knowledge of US carrier services and related platforms

Essential Competencies:

• Examining Information
• Establishing Rapport
• Convincing People
• Showing Composure
• Meeting Timescales
• Checking Things
• Managing Tasks
• Taking Action

Important Competencies:

• Documenting Facts
• Interpreting Data
• Developing Expertise
• Adopting Practical Approaches
• Providing Insights
• Articulating Information
• Making Decisions
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Following Procedures
• Producing Output

Stock & Supplier Control 30%

• Oversee stock take, assist where necessary and ensure that stock list is updated on a weekly basis.
• Oversee the Incoming goods inspection, ensure accuracy and assist when required.
• Proactively liaise with supplies and communicate to the relevant stakeholders when hardware is going to be discontinued (EOL).
• Responsible for end-to-end supplier management.
• Conduct annual supplier performance appraisals.
• Conduct monthly supplier evaluations for critical suppliers and liaise with the L&R team.
• Responsible for end-to-end procurement activities, including: 
• Monitor stock levels; 
• Acquire quotes for new stock purchases as required; 
• Obtain quote approval on relevant channels; 
• Place orders with manufacturers, 
• Plan for stock lead times, 
• Forward invoices for payment, 
• Ensure stock is booked into the warehouse by the stock controller.
• Manufacturing & Production 10%
• Track and trace all orders on the SA, Oaktree and Sonic order sheets to assist with planning of order completion.
• Facilitate communication of expectations and completion dates for orders between all stakeholders (production, Oaktree, Sonic, sales).
• Assist with calibration and device set-up as and when required. 
• Conduct final quality checks on completed orders before shipment. 
• Monitor production team to ensure deadlines are met according to agreed timelines.
• Assist with resolution of support queries. 
• Execute new initiatives to improve manufacturing and production effectiveness.

Shipping 50%

• Arrange local and international shipments. 
• Obtain shipping quotes for invoicing. 
• Proactively communicate shipping statuses with relevant stakeholders.
• Constantly ensure that all relevant documents and Slack channels are updated.
• Liaise with couriers and customs authorities on an ongoing basis.
• Reconcile shipment quotes, invoices and client accounts.
• Ensure shipping and billing processes are effective.
• Ensure that relevant HS codes and EORI numbers are added to commercial invoices.
• Liaise with the Finance department to get commercial invoices ready for shipping.
• Ensure the correct procedures are followed when transferring stock to subsidiaries.
• Liaise with the support team to communicate tracking numbers and calibration certificates to clients.
• Liaise with the sales team to keep them updated on outgoing orders.

Administration and QMS 10%

• Ensure that CSD, Ariba & WCBD vendor registration and details are updated on an annual basis. 
• Ensure compliance records are kept up to date in accordance with the relevant QMS processes. 
• Supplier management documentation; 

Customs documentation;

• Incoming goods inspection documentation;
• Batch manufacturing and servicing records; 
• Manufacturing process management.
• Assist with other activities as and when required.

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Job Purpose:

We are looking for an Industrial Engineer to Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.

Drive change and optimization objectively, based on various data points. 

• Responsible for ensuring the optimal functioning, procedures, systems and data of the contact centre, which will include daily operations, capacity planning and reporting.
• The contact centre is responsible for selling Hearing Aids and providing support services on the devices to our customers, based in the US. 
• Team management

Required nature of experience:

• Team management
• KPI development and implementation
• Sales reporting
• Operational reporting in call/ contact centers
• Customer relations
• Working within a digital environment
• Process optimisation
• Training
• Supporting of hardware devices
• Stakeholder management
• International exposure would be beneficial
• Excellent English skills, with a neutral accent

Skills and Knowledge

• Excellent English skills, with a neutral accent
• CRM system experience (Salesforce)
• Conflict management
• Understanding of sales, conversion rates
• Process adherence, concerning software and hardware
• BCEA
• Managing and implementing poor performance

Key Performance Areas:

• Team Management
• Planning & Reporting
• Customer Experience
• Continuous Improvement
• Sales and Customer Support Optimisation 
• Quality & Compliance

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Job Purpose:

To assist with maintaining a company-wide quality management system (QMS) as well as assisting with medical device certification(s), including, but not limited to ISO13485, CE and FDA. This includes maintaining documentation of specifications and procedures, advising the internal team on regulatory and quality issues, and keeping up to date with the latest local and international standards. Ensuring registration and compliance with the relevant authorities/notified bodies.

Minimum education (essential):

• Certificate or higher in health sciences, or biomedical technology, business administration (experience essential), or equivalent qualification.

Minimum education (desirable):

• ISO 13485* certificate, or
• ISO 13485* internal auditor certificate, or
• ISO 14971* certificate, or
• IEC 62304 certificate.
• Minimum applicable experience (years):

Qualified professionals 

• Certificate = 5 years minimum
• Diploma = 3 years minimum
• Degree = 2 years minimum with Quality Management & Assurance experience (minimum 1 year) in developing and implementing Quality Management Systems according to EN ISO 13485.
• Required nature of experience:
• Quality Management Systems according to ISO 13485, , or similar (ISO 17025 / 21 CFR 820 / MDR 2017/745) -
• Solid knowledge of the regulatory framework applying to medical devices in either SA, or USA, or EU market. 

Risk Management 

• Experience in the implementation of EN 62304 requirements within a Quality Management System (beneficial)
• Experience in the preparation of Technical Documentation for FDA or CE marking purposes of SaMDs (beneficial)
• Internal auditor experience (beneficial)
• Experience in the medical device industry or technology industries (beneficial).
• Skills and Knowledge (essential):
• Knowledge of ISO 13485, and , MDR or, UKCA or, FDA 
• Excellent computer proficiency ( MS Office 0r GSuite)
• Report and proposal writing skills
• Business process design 
• Internal audits (knowledge essential)
• GSuite operations (or an equivalent cloud-based document management tool)
• Good communication and reporting skills
• Self-driven, self-organized and problem-solving oriented.

Essential Competencies:

• Examining Information
• Documenting Facts
• Developing Expertise
• Providing Insights
• Exploring Possibilities
• Meeting Timescales
• Checking Things
• Following Procedures

Important Competencies:

• Adopting Practical Approaches
• Interpreting Data
• Generating Ideas
• Developing Strategies
• Convincing People
• Challenging Ideas
• Making Decisions
• Showing Composure
• Embracing Change
• Managing Tasks
• Producing Output
• Taking Action

Quality Management 40%

• Define quality procedures in conjunction with operating staff.
• Drive the development, improvement and implementation of the hearX Quality Policy and Quality Management System.
• Set up and maintain controls and documentation procedures.
• Conduct internal audits on existing processes (if applicable).
• assist with supplier management in line with QMS processes
• Collaborate and assist with management review meetings in line with QMS processes. 
• Support in keeping medical device risk files and device literature valuation  up to date.
• Conduct training (formal or informal) on the QMS system and associated processes.
• Manage internal change management to drive adoption of QMS within the company.
• Liaise with internal teams and process owners in order to drive quality management within the company.
• Any other lawful tasks required by management.

Regulatory Compliance 40%

• Assist in maintaining facility and product registrations at relevant bodies in active territories.
• Assist with compliance of medical devices to relevant medical device regulations.
• Assist in aligning post market surveillance activities/reports  with QMS processes.
• Research and implement (if and when required) any new regulatory requirements and compliance related topics, processes and documentation.
• Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to all products.
• Compile and disseminate information to relevant employees, training them as necessary on regulatory requirements.
• Assist in communicating with notified bodies regarding quotes, schedules, documentation and audits.
• Support software development requirements for medical device software, where applicable/relevant. 
• Provide expert, accurate guidance to stakeholders/top management on regulatory pathways
• Accomplish objectives by establishing plans and results; reviewing progress and making mid-course corrections to ensure optimal outcome.

Record - Keeping 20%

• Assist and maintain documentation, SOPs, and records within the various departments.

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Job Purpose:

Develop and improve the product range, UI/UX, corporate image and stationery and edit videos.

Minimum education (essential):

• Matric
• Diploma in Graphic Design, Digital Media or equivalent

Minimum education (desirable):

• Degree in Graphic Design, Digital Media or equivalent

Minimum applicable experience (years):

• 5 years

Required nature of experience:

• Graphic Design with the following programs: Photoshop, Illustrator, InDesign, other vector based software (proof of projects will be required).
• Iconography, illustration and mobile app based design. 
• Campaign and promotion design and layout.
• Corporate identity design and establishment. 
• Print and digital marketing collateral design.
• Experience in the use of Sketch would be advantageous.
• Experience in UI/UX designs as well as mobile/tablet app design will be highly advantageous.
• 3D design and animation experience would be advantageous.

Skills and Knowledge (essential):

• Adobe Suite including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects.
• Strong computer skills and excellent knowledge of Google Suite.
• Proficiency in Microsoft PowerPoint or other related software to design presentations.

Essential Competencies:

• Generating Ideas 
• Showing Composure
• Inviting Feedback 
• Team Working 
• Meeting Timescales
• Checking Things
• Managing Tasks
• Producing Output
• Important Competencies:
• Developing Expertise 
• Adopting Practical Approaches
• Providing Insights
• Exploring Possibilities 
• Convincing People
• Articulating Information 
• Thinking Positively
• Embracing Change 
• Valuing Individuals
• Following Procedures
• Upholding Standards 
• Taking Action

Graphic Design 60%

• Act as brand custodian to ensure all material is aligned to CI and continuously provide constructive suggestions to improve.
• Contribute to design style, format, print production and timescales.
• Design content for social media, as well as other types of media for campaigns, proposals and pitches.
• Design traditional content such as brochures, flyers, business cards etc. 
• Design professional presentations to be used for pitches and conferences.
• Design of internal material. 
• Gather research and implement the latest design trends.
• Provide proactive feedback to the marketing team and relevant BA’s regarding status of products.

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Job purpose: 

To utilise various web based development languages to build responsive and adaptive UIs for internal and public facing web applications.  Our website and client-side web apps are built using React, Next.js, Tailwin,, HTML5, Javascript/Typescript and CSS.  The senior role entails mentoring other Web developers as well as helping with capacity planning.

Minimum Requirements

Education 

• Certificate in relevant Web Development or Graphic Design (essential)
• Diploma in relevant Web Development or Graphic Design (desirable)

Experience

• 5+ years working experience
• Experience with translating UI & UX designs into HTML, CSS and Javascript/TypeScript websites using React, with a focus on user experience and usability.
• Use sound development practices to build a solid product while iterating quickly.

Skills and Knowledge

• Essential 
• React
• HTML
• Javascript/Typescript
• CSS/SCSS
• REST APIs
• Git
• Have an excellent sense of design and attention to detail.
• Desirable 
• Next.js
• Tailwind CSS
• Storybook
• Jest
• CI/CD pipelines, Github actions preferable.
• Key Performance Areas, Weighs and Objectives 

Analysis and Planning 15%

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate a problem, goal and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse system issues for root cause, impact, workarounds and permanent fixes.
• Determine and account for dependencies among deliverables, products and systems.
• Identify and mitigate risks.
• Document analysis and planning processes.
• Communicate effectively with the line manager on progress, priorities and workload. 
• Estimate accurate completion timelines for projects for use by the project lead in capacity planning. 
• Manage time and tasks effectively in order to complete tasks in the correct order of priority and on time.
• Liaise effectively with other team members and backend engineers to ensure timeous completion of integration and the coming together of web applications and the required back end system.
• Track tasks and timing on JIRA.

Programming 50%

• Follow project plan to develop software.
• Meet deadlines and timelines as determined in the planning phase.
• Adhere to agreed upon standards for code, as set and determined by the Front End Development Lead. 
• Generate and maintain effective and efficient high quality code. 
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.
• Take ownership for work, tasks and communication.

Testing and Implementation 20%

• Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
• Prepare test environment, examples and instructions.
• Participate enthusiastically in peer code reviews.
• Deploy changes to live environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication 15%

• Keep project documentation up to date and standard.
• Provide timeous, efficient and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks and problems.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.

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Job purpose:

Ensure software compliance to required standards and specifications. Develop, execute and automate test cases to ensure maximum product quality.

Minimum education (essential):

• Qualification or certification in software testing

Minimum education (desirable):

• Diploma/Degree in Software Related Area

Minimum applicable experience (years):

• 2 - 3 years

Required nature of experience:

• Testing multiple platforms, including web and mobile based systems.
• Documentation and maintenance of software test artifacts.
• Using testing methodologies and techniques.
• Coding experience in HTML, Java or C#. 
• Selenium, Cypress, Zephyr, Browserstack, Test Project  and JIRA experience would be advantageous.
• Testing in an Agile environment - where Agile is the development methodology

Skills and Knowledge (essential):

• Automated Test Tools and Platforms.
• Software development life cycle (SDLC) and the software test life cycle (STLC).
• Basic understanding of databases and SQL.
• Common software failures and faults
• JIRA agile processes
• Ensuring conformity of web design
• Smoke-, Functional-, Post deployment Testing
• Automation of Testing Processes
• Creating Test Cases.

Essential Competencies:

• Examining Information
• Interpreting Data
• Adopting Practical Approaches
• Exploring Possibilities
• Meeting Timescales
• Checking Things
• Producing Output
• Taking Action
• Important Competencies:
• Documenting Facts
• Developing Expertise
• Providing Insights
• Challenging Ideas
• Making Decisions
• Showing Composure
• Thinking Positively
• Embracing Change
• Inviting Feedback
• Following Procedures
• Managing Tasks
• Pursuing Goals