Latest Vacancies at Hello Group

Overview

• We are looking for an Asset Controller to oversee the lifecycle of IT assets across the organisation. This role ensures IT equipment is    properly tracked, maintained, compliant, and cost-effective.

Duties and Responsibilities    
Key Responsibilities

• Manage the full lifecycle of IT assets (procurement, deployment, maintenance, and disposal)
• Maintain accurate IT asset registers, including hardware, licenses, warranties, and locations
• Coordinate ordering, deployment, and asset tracking across all sites
• Manage vendors, contracts, and quotations related to IT assets
• Ensure compliance with internal policies and audit requirements
• Oversee asset movements, refresh cycles, and equipment replacement
• Produce regular asset and inventory reports
• Support IT operations, including loan equipment, printers, and laptop schemes

Minimum Requirements    
Requirements

• Bachelor’s degree in IT, Business, or a related field
• 1–3 years’ experience in IT asset management or IT operations
• Experience with IT asset management tools and tracking systems
• Strong understanding of IT hardware and infrastructure
• Good organisational, documentation, and communication skills
• Ability to work independently and manage multiple priorities

Preferred

• ITIL or Asset Management certification
• Experience with Confluence or similar tools
• Vendor and procurement experience

Personal Attributes

• Detail-oriented and well organised
• Proactive and reliable
• Strong problem-solving skills
• Able to adapt to changing business needs

Deadline:18th July,2026

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Description    

• Hello Group is seeking to appoint a dedicated, Customer Service Representative to join our Call Centre Department. .
• The Customer Service Representative will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.
• Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee! 
• Exciting Team Events – Work hard, play harder! 
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things! 
• A Top-Notch Office Space – Where inspiration meets innovation. 

Duties and Responsibilities    
Inbound & Outbound Calls:

• Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language.
• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

• Matric Certificate 
• 2 years'experience in Customer Service
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket 
• Computer/Mobile Literate 
• Demonstrates flexibility and adaptability in a fast-paced work environment
• Available and willing to work shifts in line with operational requirements

Deadline:26th July,2026

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• Hello Group is seeking to appoint a proactive, creative, and highly organized Junior Marketing Assistant to support the Hello Pay Brand Manager in executing marketing initiatives across digital channels, CRM, events, and brand activations. This role is ideal for someone who enjoys working in a fast-paced environment and has a passion for digital marketing, customer engagement, and delivering exceptional brand experiences.
• The successful candidate will assist with community management, CRM communications, campaign execution, event planning, supplier coordination, and day-to-day marketing operations to ensure the successful delivery of Hello Pay's marketing strategy.

Duties and Responsibilities    
Community Management & Digital Marketing

• Manage and monitor Hello Pay's social media platforms daily
• Respond to customer comments, messages, reviews, and enquiries promptly and professionally
• Escalate customer queries to the relevant internal teams where necessary
• Engage with online communities to build brand awareness and customer loyalty
• Assist with scheduling and publishing social media content
• Monitor social media trends and identify opportunities for engagement
• Compile community management and social media performance reports

CRM & Customer Communications

• Assist with executing CRM campaigns across Email, SMS, and WhatsApp
• Build and schedule outgoing customer communications
• Assist with customer database segmentation and campaign targeting
• Track CRM campaign performance and prepare reports

Campaigns & Content

• Assist with the execution of integrated marketing campaigns
• Coordinate campaign deliverables with internal teams, designers, and suppliers
• Help manage and organize marketing assets and documentation
• Assist with content development for different platforms according to set objectives

Events & Activations

• Assist in planning, coordinating, and executing events, exhibitions, sponsorships, and activations
• Maintain ongoing communication with Sales, Operations, and Admin teams to align logistics
• Liaise with the Warehouse to arrange marketing materials and event stock
• Support the setup and execution of events to ensure deadlines and quality standards are met
• Act as a runner for event logistics, branding materials, promotional items, and other operational requirements where needed

Minimum Requirements    
SKILL REQUIREMENTS / PERSONAL COMPETENCIES

• Excellent organizational and multitasking skills
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to work independently and take initiative
• Strong customer service and community management skills
• Good understanding of digital marketing and social media platforms
• Ability to work under pressure and meet deadlines
• Creative thinker with strong problem-solving skills
• Strong interpersonal and relationship-building abilities
• Comfortable supporting events and activations, including occasional travel when required

EDUCATION AND EXPERIENCE

• Tertiary qualification in Marketing, Communications, Digital Marketing, Public Relations, or a related field
• 1–3 years' experience in a marketing or digital marketing role
• Experience managing social media platforms and online communities
• Experience with CRM, email marketing, and customer communication platforms will be advantageous
• Experience coordinating events and marketing campaigns is beneficial
• Valid driver's license is a strong advantage

Deadline:31st July,2026

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Description    

• Hello Group is seeking to appoint a motivated and detail-oriented Intermediate Business Intelligence Analyst to join our dynamic team. The ideal candidate should have a strong analytical mindset, excellent communication skills, and a passion for transforming data into meaningful business insights. 
• The candidate should be able to design, build, and maintain interactive dashboards and reports using Qlikview, Qliksense,  Power BI, Tableau, or equivalent BI tools. This role is perfect for an individual with more than 3 years of relevant experience and has ability to translate business requirements into analytical solutions.

Duties and Responsibilities    
Data Analysis

• Analyse large datasets to identify trends, patterns, and anomalies.
• Interpret data and provide recommendations to support business decisions.
• Monitor and report on key performance indicators (KPIs).
• Conduct ad hoc analyses to address business challenges and opportunities.

Database Management

• Execute SQL and MySQL queries to extract, transform, and load data from various sources.
• Ensure data accuracy, completeness, and consistency within the databases.

BI Tool Utilisation

• Work with popular Business Intelligence tools to create dashboards and reports that provide actionable insights.
• Assist in the implementation and maintenance of BI solutions to support decision-making processes.

Reporting

• Generate regular and ad-hoc reports to meet the information needs of different business units.
• Collaborate with team members to understand reporting requirements and deliver accurate and timely reports.
• Create data visualizations that provide actionable business insights.

Collaboration

• Collaborate with cross-functional teams to gather business requirements and translate them into data-driven solutions.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.

Continuous Learning

• Stay updated on the latest trends and technologies in business intelligence and analytics.

Minimum Requirements    
SKILLS REQUIREMENTS / PERSONAL COMPETENCIES

• SQL Proficiency – Ability to extract, manipulate, and analyse data from multiple databases.
• Data Analysis & Interpretation – Strong capability to identify trends, patterns, and actionable insights from data.
• Power BI / BI Reporting Tools – Expertise in developing dashboards, reports, and visualisations.
• Data Modelling – Ability to design and maintain efficient data models for reporting and analytics.
• Business Requirements Gathering – Skilled in engaging stakeholders to understand and document reporting needs.
• Data Visualization – Ability to present complex data in a clear, meaningful, and user-friendly format.
• Problem-Solving & Critical Thinking – Ability to investigate issues, identify root causes, and recommend solutions.
• Data Quality Management – Ensuring data accuracy, integrity, consistency, and reliability.
• Stakeholder Management – Ability to build relationships and communicate effectively with business users and leadership.
• Communication, Presentation and Interpersonal Skills – Strong ability to communicate technical information and data-driven insights clearly to diverse audiences, build and maintain positive working relationships

EDUCATION AND EXPERIENCE

• Bachelor's degree in a related field (e.g., Statistics, Information Systems, Computer Science, Acturial Science or relevant).
• 3+ years of experience in Business Intelligence, Data Analysis, or a related role.
• Proficiency in BI tools (Power BI, Tableau, Qlik).
• Experience using statistical and analytical tools such as Python, SQL or similar technologies to analyse data, identify trends, and generate actionable business insights.
• Strong analytical and problem-solving skills.
• Relevant certifications in Power BI, Data Analytics, Business Intelligence, or Data Management will be advantageous.

Deadline:30th July,2026