Latest Vacancies at Telesure Investment Holdings (TIH)

Introduction
The Social Media Servicing Consultant contributes to the organisational goals by analysing and monitoring customer engagement on all social media platforms in order to ensure resolution & to also safeguard our online reputation

Specification

• Continuously monitor all online social platforms
• Ensure immediate response to queries and comments on social media channels in conjunction with internal customer service team.
• Ensure that any complaint; request or enquiry is assigned to the correct business unit for resolution
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on TCF principles in alignment with regulatory requirements

Requirements

• Matric / Grade 12/ SAQA Accredited Equivalent
• Tertiary Qualification SAQA Accredited Equivalent
• Workable knowledge of social media platforms, websites and mobile environment.

Desirable

• Experience within the Short-Terms Insurance Industry

Closing date: 09/03/2020

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Introduction
The Developer contributes to the organisational goals by creating and maintaining quality software systems

• Deliver the Telesure Service Way through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Specification

• Create & Optimize communication channels using the latest available technologies.
• Monitor & Optimize speed of response.
• Create standards and best practices for the API interfaces.
• Monitor endpoints.
• Ensure adherence to security and regulatory requirements.
• To analyse and clarify pre-defined software requirements and/or technical designs to ensure comprehensive understanding of business need.
• To provide suitable solutions based on the business need, developed within the architecture framework.
• Accountability for development.
• Training intervention attendance.
• Application of training, initiatives and process changes.
• Taking career development and performance management seriously (look for ways to improve competence/results.
• Setting of own goals and working towards them. Continuous and constant improvement.
• Effectively build and maintain mutually beneficial business relationships.
• Proactively analysis of business conducted monthly - considering feedback received, trends analysed and action plan put in place to test minor, improve, innovate systems, processes and communication. Plan maintained and managed with feedback loops & results recorded.
• Finding new ways of generating efficiencies and effectiveness across business / department.
• Applying specialist and detailed technical expertise; Uses technology to achieve work objectives; Develops job knowledge and expertise (theoretical and practical) through continual professional development;
• Demonstrates an understanding of different Telesure departments and functions.
• Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system.
• Rapidly learns new tasks and commits information to memory quickly; Demonstrates an immediate understanding of newly presented information; Gathers comprehensive information to support decision making; Encourages an organisational learning approach (learns from successes and failures and seeks feedback).
• Focussing on customer needs and satisfaction as per the Telesure Service Way.

Essential
Level of Education:

• Grade 12 (Standard 10) / SAQA Accredited Equivalent (Essential)

Desirable

• A recognized software development certification / degree / diploma

Essential
Experience:

• At least 2 years’ experience using the relevant programming language or technologies
• Entity Framework Core (Essential)
• Dotnet Core (Essential)
• MS Azure (Essential)
• MS DevOps (Essential)
• C# (Essential)
• MVC (Essential)
• Asp.Net (Essential)
• MS SQL Server (Essential)
• HTML /HTML 5 (Essential)
• ASP.Net Core (Essential)
• Web API (Essential)
• Strong T-SQL (Essential)

Desirable

• Previous experience within a financial services environment.

Knowledge Requirements

• Comprehensive understanding of the Software Development Lifecycle
• Understanding of System Design principles and frameworks

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Introduction
The Business Analyst contributes to the organisational goals by performing investigations and analysis of Business ideas, needs and problems, and thereby creating proposals thereof

Specification

• Investigates and Analyses Business Problems to understand their nature, cause, effects and drivers, using a variety of methods and techniques
• Describes Business Problems and associated Solutions using industry standards methods, models and formats to display the results in a manner that is meaningful and accessible by Internal Customers who commissioned the work
• Describes Business Requirements in an agreed format and following agreed methods
• Describes Business Processes in an agreed format and following agreed methods including business rules
• Provides business support with regards to change requests and system enhancements by compiling required submissions to the respective stakeholders
• Describes Business Data and information requirements in an agreed format and following agreed standards
• Prepares research reports that outline the results of Investigation and Analysis, as well as ad-hoc commissioned research
• Influences discussion about solutions, projects and initiatives based on their Analysis of relevant business domains
• Liaises with operational, tactical and support stakeholders to understand business needs, problems and requirements
• Maintains fulfilment relationships and serves to translate discussions between business and fulfilment areas
• Defines, maintains and extend standards and methods in use by the organisation as required
• Deliver the Telesure Service Way through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirement

Essential

Requirements

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Related undergraduate degree or national diploma
• Business Analyst and/or Project Management qualification or certification

Desirable

• Long term insurance industry related qualification or certification

Experience

• 3 years Business and / or Systems Analyst experience

3 Years Business Requirements Documentation Experience

• Project management experience

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Introduction
The Junior Scrum Master contributes to the organisational goals by managing the process for how information is exchanged in order to successfully facilitate the delivery of a project.

Specification

• To ensure that impediments are raised by the team and timeously resolved.
• To continually improve team delivery using the Scrum methodology.
• To continuously promote open communication channels within the scrum team to ensure alignment.
• To build and maintain solid relationships with the product owners and stakeholders to ensure delivery.
• Create a clear understanding of user stories to ensure efficient delivery.
• Foster an environment with high team morale through celebrating small wins and accomplishments whilst reminding the team of mission/value statements for each project.
• Ensure an up to date understanding of Scrum best practices.
• Encourages and protects a self-organising scrum team.
• Organise and facilitate Scrum related meetings i.e. sprint planning, scrum stand-ups, backlog refinement, sprint review, sprint retrospective.
• Deliver the Telesure Service Way through personal effort and through others.
• Deliver on TCF principles in alignment with regulatory requirements

Level Of Education
Essential

• Grade 12 (Standard 10) with University Entrance (NQF4)
• Scrum Master Certification

Desirable

• Any 3 year degree or diploma

Essential
Experience:

• 2 – 3 years’ experience fulfilling Scrum Master role
• 3 or more years’ experience in the digital world

Desirable

• Experience within the Financial Services Industry

Knowledge Of

• Scrum Methodology and Principles

General IT SDLCSkills

• Servant Leader
• Willing to get hands dirty
• Communicative and Social
• Facilitative
• Assertive
• Situationally Aware
• Enthusiastic
• Conflict Resolution
• Attitude of Empowerment
• Attitude of Transparency