Latest Vacancies at Teraco

MAIN FUNCTIONS OF THE JOB

• Develop, publish and implement BIM standards, protocols & processes based on best practices. Set up Company specific, drawing naming convention in line with ISO standards, and centralized drawing repository of Teraco DC facilities, including historical projects, new projects and ad-hoc operational projects.
• Ensure team members and relevant stakeholders are trained in the BIM use, standards, protocols, processes and best practice relevant to the respective roles.
• Ensure that models and design data are reviewed, coordinated and verified as conforming to Teraco BIM Standards and Best Practice. This includes ownership of BIM Digital Twins i.e. live Models and BIM Data Sets handed over by either IDEV or IM Departments upon handover of projects to the same.
• Facilitate consultation between colleagues, external professional consultants and clients in designing, layout or detailing components and systems to resolve technical problems as need to be facilitated via the Teraco BIM/Hub/Ecosystem in order to maintain data fidelity.
• Work closely with the internal teams and Independent Architects, to ensure as-built data fidelity is maintained for existing facilities i.e ensuring that where/when change occurs within the built environment post Infrastructure Development Department handover to Operations and IM that BIM Practice is followed.
• Work with IM Department Document Controllers to ensure the successful migration of as-built and handover data between the BIM environment and the Teraco O&M Sharepoint Hub.
• Establish processes with the Infrastructure Management Document Controller(s) to ensure that Teraco BIM best practice and policy (OIR, PIR & BEP) per department is followed in order to maintain design and standards data fidelity across the organisation.
• Establish effective BIM (ACC) workflows to manage collaborative work between the IM, OMIP, SM & IDEV departments.
• Evaluate and implement new BIM tools, techniques and technologies for continuous improvement and development of the Teraco BIM (ACC) Hub. This includes assisting the BDOTS in working towards attaining ISO 19650 Certification for BIM within Teraco as an organisation. Thereafter maintaining ISO 19650 Certification compliance.
• Monitor and report on BIM process performance across the abovementioned departments monthly to the BDOTS for the purposes of aiding the BDOTS in continuous development and improvement of BIM related efficiencies within Teraco organisation.
• Aiding the BDOTS in ensuring that Teraco BIM Best Practice, Protocols, Policy and Discipline are propagated to the Teraco supply chain vendors required to integrate with Teraco projects via BIM (ACC).
• Aiding the BDOTS within the sphere of the Drawing Office to perform an architectural design and coordination function in the event that an additional Drawing Office resource is required at short notice i.e. in the event that one of the Drawings Office architectural technologists is ill, absent, on leave or requires assistance to support an urgent business need.

SKILLS REQUIREMENT

• Prior proven experience in main functions of the role.
• Strong knowledge required of BIM Standards, protocols and best practice.
• Solid understanding of linking models generated from different resources (internal & external), stakeholders and vendors.
• Leadership and project management approach towards building BIM orientated systems and environments.
• High attention to detail
• Good communication skills
• Good technical skills
• Active listening – ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated and able to motivate others
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Performs well under pressure

QUALIFICATIONS AND EXPERIENCE

• Minimum Qualifications: Professional Architectural Technologist (B.Tech Arch Tech) or equivalent Engineering Level.
• Autodesk Suite of CAD Software certified with minimum 5 years’ experience with Revit, Autodesk Construction Cloud (ACC) and BIM360.
• Autodesk Certified Instructor and/or experience in training resources in the use of Autodesk products incl. BIM.
• Minimum of 2-3 years management experience in managing a team and/or integrating and collaborating across various teams/departments.
• Familiarity with international BIM Best Practice.

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Main function of the Job

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades. 
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick responses to all alerting and critical situations.
• 3rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved.
• Implement corrective actions promptly to mitigate the negative effects of system outages.

Maintain compliance in accordance with all relative policies and procedures.

• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).

Critical System Management

• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
• Data Centre Ethics
• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance with HS&E standards are enforced and maintained.

Requirements

Skill Requirements

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to all situations.
• Trouble shoot systems and components to identify root causes of failures.
• Advance Microsoft Office skills

Qualifications and Experience

• Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.

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MAIN FUNCTIONS OF THE JOB 

• Identify areas of energy efficiency and reliability improvement for Main LV distribution and downstream to the DC (e.g. UPSs, STSs, Distribution from DC to Energy Centre, Generator distribution, HV switchgear) including innovative technologies and practices.
• Perform regular equipment inspections to identify and address potential issues proactively.
• Oversee 3 yearly electrical maintenance shutdown to ensure time efficiency and appropriate level of maintenance at Energy Centre and MV level. 
• Drive the transformation from preventative maintenance to condition-based maintenance. 
• Make recommendations on which electrical maintenance and inspection functions should be insourced.
• Advise Teraco Maintenance Department to ensure all Electrical systems are maintained in accordance with Teraco standards, International best practices and OEM requirements. 
• Bridge the skills gap between Service Providers and Teraco Operations, properly questioning the service provider on suggested repairs.
• Serve as 3rdline escalation for complex technical escalations and collaborate with cross-functional teams to resolve emergencies promptly to minimize impact. 
• Compile Electrical system simulation scenarios and assist with scheduling and completion of the exercises to ensure all teams are practiced in the required emergency responses.  
• Highlight training needs with the L&D Manager and collaborate with him/her to develop and deliver training programs that enhance the Electrical/UPS skills of employees.  
• Deep involvement in RCAs and tracking of correctives, creating a link between operations and design ensuring lessons learnt are adapted nationally under scenario training. 
• Electrical Capacity Management (load balancing, design capacity vs sold capacity, demand, busbar load, phasing on UPS loads, PALs oversold at Power Distribution Panel level, manage trip risk as we approach >95% of capacity, high density racks). 
• Ensure value from Teraco’s Building Management System as an expert user of BMS reporting, considering trend analysis of alarms and Electrical system incidents to identify improvement opportunities. 

Requirements

SKILLS REQUIREMENT 

• Excellent verbal and written communication skills 
• High energy level 
• Deep troubleshooting capability 
• Ability to read and understand technical documents, processes and procedures. 
• Good planning skills 
• Proactive problem solver and quick response to potentially critical situations 
• Ability to work independently & a positive team player 
• Conducts oneself professionally, exhibits high levels of tolerance and patience 
• Responsible for continued learning and self-development 
• Comprehend, and follow work plans, sequence of operations, standard operating procedures, and process flow diagrams 
• Coaching and mentoring of technical team members 
• Advanced Microsoft Office skills.  
• Strong problem-solving skills and the ability to work under pressure during emergencies. 

QUALIFICIATIONS AND EXPERIENCE 

• Matric qualification 
• Relevant Electrical and UPS certifications or Government Certificate of Competency 
• A Degree in Electrical Engineering
• Registered with SA Council for Professional Engineers 
• Minimum of 5 years’ experience as an Electrical Engineer 
• Proficient knowledge of Electrical systems, MV, STS, UPS, Transformers etc. 
• Familiarity with energy-efficient practices and technologies
• Experience in the data centre industry or a critical facility is desirable 
• Own transport. Note: may include travel to various sites. Local via own transport.