Job Opportunities at FNB South Africa

Purpose

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Experience and Qualifications

• Minimum Qualification : Grade 12
• Preferred Qualification : Relevant NQF 5
• Years of Experience : 1 to 2 years related experience
• Person must not be an unrehabilitated insolvent

Responsibilities

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Purpose

• Provide support in executing operational activities.

Experience and Qualifications

• 3 Year industry related Degree
• 4 to 6 Years related experience

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with People Processes
• Resolve all customer queries efficiently, and within agreed timelines regarding people following people enquiries
• Comply with governance in terms of legislative and audit requirements
• Manage own development to increase own competencies

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Purpose

• To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Experience and Qualifications

• Minimum Qualification - Relevant NQF 5 as prescribed by the Financial Services Board
• Preferred Qualification - Appropriate Degree at NQF 6
• Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

Responsibilities

• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement
• Ensure compliance to legislative and audit requirements and adherence to relevant processes