New Jobs at DigiOutsource

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• The Human Resources Department is a strategic function that provides value adding HR services through central human resources programmes to attract, develop, retain, and engage a skilled and diverse workforce. Human Resources consists of four elements: HR Business Partners, HR Operations, L&D and Recruitment.
• This role is responsible for all human resource activities for specific business areas. The role will support organisational transformation within a collaborative and people centric strategy.

What you’ll be doing

As part of your role, your responsibilities will include:

Strategic Business Partnering:

• To gain a deep understanding and fluency in the key business areas through developing strong collaborative relationships with key stakeholders
• Actively identifies gaps, propose and implement changes necessary to cover risks within key business areas
• Support cultural changes across the organisations through a variety of different methods, including implementing action plans
• Work in partnership with other business leaders utilising consultative practices and influential methods to credibly help all understand the human perspective in relation to business issues being discussed
• Providing coaching and mentoring to key business leaders empowering and enabling them to effectively manage and develop their staff

Talent Management:

• Working with the Talent team to ensure the best talent is attracted and selected appropriately utilising tools and processes that add value to the employee-management life cycle
• With a focus on retaining and engaging the talent, ensure talent retention, succession-planning and talent development plans are in place, aligned and add value to the individual, the business unit and the organisation

Employee Relations:

• Work with management to resolve employee relations and disciplinary issues
• Coordinate the resolution of specific policy-related and procedural problems and inquiries
• Perform specific research/investigation into operational issues
• Provide first-line coaching support to individuals
• Responsible for dealing with workplace conflict through the introduction of an effective mediation service

Performance Management:

• Work with managers to identify performance issues, including root cause, work-flow efficiencies and effectiveness, job design and human behavioural causes
• Develop and implement performance enhancement initiatives; utilise existing resources effectively (e.g. quality, training, peer-coaching)
• Ensure the performance management process is applied and utilised effectively

Training & Development:

• Identify training needs, skills shortages, competency and capabilities at a role and functional level. Advise on appropriate interventions to fix and or improve
• Recommend, develop, schedule and deliver training and development courses
• Participate in induction programmes

Organisation Development:

• Identify OD issues – including team and individual issues e.g. performance, cultural, communication, leadership
• Responsibility for dealing with workplace conflict through the introduction of an effective mediation service
• Develop or source appropriate interventions to monitor, improve organisation/team or individual effectiveness
• Use employee engagement practices to monitor company culture and climate
• Identify and implement appropriate and effective interventions to enhance culture and climate at a team, department, inter-department and organisational level

HR Administration:

• Provide advice, assistance and follow-up on company policies, procedures, and documentation
• Recommend, develop and maintain human resources information systems
• Recommend operating policy and procedural improvements
• Other HR related duties as assigned
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

 Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Demonstrable working knowledge of Employment Law with the ability to apply it practically to workplace situations
• Demonstrable experience of working as an HR Business Partner in a strategic, collaborative, dynamic and complex organisation
• Demonstrable experience in detailed change and people management processes
• A relevant formal qualification or equivalent appropriate HR generalist degree, preference given to organisational psychology fields of study

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Who we’re looking for

• We are on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you will find a supportive environment where your skills can flourish, and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Data Engineering Lead, you will be managing and supporting a team of talented data and Business Intelligence developers, that build and maintain robust, scalable, and efficient data solutions. This will help us excel at providing a super gaming experience to our customers and stay ahead of the game. 

What you’ll be doing

As part of your role, your responsibilities will include:

Technical Leadership 

• Manage, implement, and deploy scalable, secure, and high-performing data solutions. 
• Provide direction and expertise in the design, development, and implementation of solutions, ensuring alignment with business objectives, technical standards, and data architecture. 
• Build and maintain ETL/ELT pipelines to ingest, transform, and load data from various sources. 
• Optimize data storage models and solutions for analytics, machine learning, and reporting. 
• Implement and adhere data governance practices and policies, including security, compliance, and access control measures.  
• Establish coding standards, implement data quality checks, and maintain monitoring frameworks for pipeline efficiency. 
• Drive continuous improvement initiatives to enhance system scalability, reliability, and performance. 

Data Integration and Analysis 

• Integrate data into workflow processes to ensure consistent improvements in organizational operations. 
• Develop new reports and dashboards while refining existing tools for better business insights. 
• Active participation in Engineering forums to evaluate technologies, tools and standards.  
• Ensure data solutions align with organizational goals and industry best practices. 

Strategy Development  

• Collaborate with stakeholders and the Head of Data to define and execute the technical vision and strategy for the platform, ensuring it meets the needs of the business.  

Team Leadership and Management  

• Build and lead a diverse team of BI developers and/or Data Engineers, fostering a culture of innovation, collaboration, and continuous improvement. 

Collaboration and Communication  

• Facilitate effective communication between technical and non-technical teams, ensuring all stakeholders are aligned and informed throughout the project lifecycle.  

Risk Management and Problem Solving  

• Identify potential technical risks and develop strategies to mitigate them, ensuring project timelines and quality standards are met.  
• Proactively address any technical challenges that arise.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum of 7 years’ experience in a data-related field (data engineering, data analytics, BI, etc.).
• Minimum of 7 years’ experience in a technology environment.
• 2 years of experience in a Senior BI developer role or similar
• Ability to build scalable, efficient, and robust data pipelines and systems.
• Expertise in handling large-scale data processing and storage systems.
• Expertise in managing database systems.
• Programming skills for building and maintaining data pipelines.
• Knowledge of tools and techniques for workflow orchestration and integration.
• Ability to optimize and troubleshoot large-scale data systems.
• Hands-on experience with SQL and the Microsoft BI stack or equivalent.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Computer Science-related degree, diploma, or equivalent qualification. 
• Previous leadership experience.
• Expertise in managing data systems on cloud platforms.
• Implementation of secure and compliant data practices.
• Understanding of data requirements for machine learning and analytics workflows.
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Data Analyst you will work collaboratively with compliance, commercial, data science and data engineering teams to analyse, visualise and explain data to stakeholders at all levels and help achieve business objectives.
• You must have a strong grasp of mathematical concepts, proven data wrangling experience and the acumen to drive actionable insights through to implementation.

What you’ll be doing

Design, deliver and maintain reporting and monitoring solutions across the entire regulatory space to ensure we are meeting regulatory requirements, including:

• Know Your Customer (KYC)
• Politically Exposed Persons (PEPs), Sanctions and Adverse Media
• Enhanced Due Diligence / Source of Wealth triggers and journeys
• AML Risk Rating
• Customer Welfare Interaction Programs
• Developing and performing reviews based on regulatory and internal requirements including analysis of operational procedures and practices
• Manage the collection, consolidation and governance of compliance data from multiple sources across multiple locations
• Assist the Regulatory Compliance and Internal Audit teams by extracting data and answering ad-hoc requests for information from regulatory bodies or data for the filing of regulatory returns
• Work closely with heads of department (AML, Data Protection, Regulatory Compliance, Licensing Operations, Customer Welfare, Betting Integrity) to define key operational metrics and provide regular analysis to help shape our strategies. The work here will be key to empowering the business to react to changes in legislation and support Betway as we expand into new regulated markets.
• Work with Country Management and the wider Analytics & Insights teams to assess the commercial impact of regulatory initiatives in their markets, helping them to understand and better manage their risks, and ensure a positive customer experience
• Work with the Data Science team to help them develop and train AI and machine learning models to mitigate risk to our business and customers

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities
• Educated to degree level in a scientific or quantitative discipline or have at least 2 years work experience in a business intelligence, analytical or finance role.
• Demonstrable SQL skills to efficiently query, manipulate and transform large data sets
• Understanding of data warehousing concepts, data modelling, data management and data quality assurance.
• Experience working with data engineers and architects to define and design datasets
• Experience with Tableau, PowerBI or other data visualisation tools
• Experience using data to generate insights and demonstrate their value to influence business decisions

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or other highly regulated industry
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Understanding of AML principles (KYC, PEPs, Sanctions, Adverse Media)
• Experience with Databricks, Spark, Hadoop or other big data technologies
• Experience transforming or analysing data with Python or R
• Enjoy experimenting with data (a ‘data junkie’)

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• We are seeking a detail-oriented and proactive Financial Accountant to join our team. The ideal candidate will be responsible for managing and reconciling gaming-related financial data, performing month-end closing activities, and ensuring the accuracy of all financial records related to gaming operations. This will help us excel at delivering financial information timeously to senior management and shareholders of the organisation, to assist with their decision making processes to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Gaming Data & Balance Sheet Reconciliation
• Review that all gaming data is accurately posted by product, region, game/event, brand and platform.
• Reconcile gaming data with third-party sources, such as gaming server reports, ensuring consistency and accuracy.
• Match and reconcile all balance sheet accounts, ensuring proper alignment between records and financial statements.
• Investigate and resolve discrepancies and anomalies in the data promptly.
• Month-End Closing and Reconciliation
• Prepare month-end files and reconciliations, ensuring all financial transactions are accurately reflected.
• Ensure the timely completion of month-end close processes.
• Gaming Tax & VAT Calculations
• Perform gaming tax and VAT calculations by region, ensuring compliance with regional tax regulations.
• Provide clear documentation and ensure timely submission of required tax filings.
• Usage Fees, Rebates, and Invoicing
• Calculate usage fees and rebates related to gaming operations and raise invoices in a timely and accurate manner.
• Accruals and Prepayments
• Post all accruals and prepayments to the accounting system.
• Ensure accurate tracking and reporting of prepayments and accruals across periods.
• Intercompany and Intergroup Billing
• Handle posting of intercompany and intergroup billing, ensuring proper allocation and reconciliation of all related transactions.
• Regional and Brand Split Posting
• Post and track regional and brand-specific splits for revenue and expenses, ensuring proper allocation of financial results.
• Foreign Exchange Management
• Perform monthly foreign exchange revaluation for foreign currency balances in the balance sheet to ensure accurate reporting of foreign currency transactions.
• Financial Reporting
• Prepare month-end statutory, brand, and regional income statements and balance sheets, including relevant commentary on key financial movements and variances.
• Manage the trial balance and ensure that all financial data aligns with the general ledger.
• Open Item Reporting
• Run weekly and monthly open item reports, tracking long-outstanding items and ensuring they are followed up promptly.
• Audit Preparation and Support
• Prepare quarterly, half-yearly, and annual financial audit files and support audit queries.
• Prepare schedules and documentation required for both operational and regulatory audits, ensuring that all required information is available for review.
• Internal Controls and Process Documentation
• Assist in drafting process notes and internal control procedures to ensure the continuity and effectiveness of business operations.
• Ensure that accounting practices align with company policies and industry best practices.
• Cross-Departmental Collaboration
• Work closely with the treasury manager, reconciliation specialists, statutory team, and other financial accountants to ensure smooth financial operations.
• Foster effective communication and collaboration between teams to meet key deliverables and resolve issues quickly.
• Communication and Reporting
• Communicate effectively with managers, team members, and external stakeholders to ensure clear understanding of financial issues and status.
• Provide regular updates and manage expectations effectively, ensuring that any potential problems or delays are escalated as needed.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Strong knowledge of accounting principles and financial reporting
• Experience with SOX Compliance and/or Internal controls
• Advanced Excel experience
• BCom financial accounting degree or related qualification and Articles 
• Minimum 5 years post-Articles experience in a similar role  

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• Experience in Microsoft Dynamics Navision or Business Central 
• Experience in FloQast (Month end reconciliation tool) 
• Experience in IBM Planning Analytics/TM1/Cognos 

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Compliance Monitoring Administrator you’ll be supporting with the administration of the Compliance Monitoring system and associated responsibilities to help us stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Maintenance and administration of the compliance module in the Governance, Risk and Compliance system, including data entry where required.
• Ensuring the quality of information on the Governance, Risk and Compliance system.
• Coordinating and scheduling of meetings, administration support with workshops and training sessions/material related to Governance, Risk and Compliance software, and assist in the preparation of materials and documentation
• Assist in the development and maintenance of compliance module documentation, policies, and procedures
• Assisting with the distribution and tracking of regulatory alerts
• Maintain and organize electronic and physical files related to the compliance and risk management activities, ensuring confidentiality and accessibility of information.
• Supporting the compliance champions in analyzing risk and control information
• Regularly review the information held on the Governance, Risk and Compliance system to identify issues with quality of the information – working with the business to improve quality
• Assist the team to identify future enhancements and assist in resolving problems to the Governance, Risk and Compliance software application.
• Provide general administrative support to the Risk Management Specialist and Compliance Team
• Perform other duties as reasonably required to support the effective management of compliance and monitoring program modules and contribute to the overall success of the compliance and monitoring function.
• Collaborate with internal stakeholders to gather and compile risk-related information and reports and assist in the dissemination of information as required.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Bachelors Degree or diploma in business administration, risk management or related fields
• 2 + years proven experience in an administrative role in a risk management or related environment.
• Proficiency in using Microsoft Office and other relevant software applications for data entry, document management, and report generation.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
• Attention to detail and accuracy in data entry and documentation, with a commitment to maintaining confidentiality and integrity of information.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Knowledge of enterprise risk management principles and practices is an advantage
• Desirable would be experience in using GRC software (Riskonnect)
• Post Graduate certification in Risk Management

go to method of application »

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Customer Service Host you’ll be supporting the delivery of high-quality service within the English Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats
• Processing and resolving of incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Relevant Degree or 2-year National Diploma
• 2+ years’ work experience in a Customer Service / Contact Centre role
• Be available for 24/7 shift rotations
• Fluent in English; able to communicate effectively (read, write, and speak fluently)
• Demonstrable relevant experience within a Customer Service environment
• Demonstrates consistent behavior aligned to our Organisational Culture
• Resilience
• Quality Focus
• Ownership & Accountability
• Organizing & Planning
• Critical Thinking
• Stress Tolerance

Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies