POSITION PURPOSE
- Responsible for performing all maintenance carpentry within Hilton College.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Maintenance
- General repairs to doors
- General repairs to windows, locks, ceilings, floors, bargeboards, furniture, chairs, lockers & benches
- General carpentry repairs
- Waterproofing
- General standby duties
EDUCATION/CERTIFICATION/LICENSES:
- Matric.
- Carpentry Trade
- Must have a valid driver's license and own transport ** REQUIRED.
REQUIRED KNOWLEDGE:
- Excellent understanding of carpentry
EXPERIENCE REQUIRED:
- Two or more years of related experience
SKILLS/ABILITIES:
- Excellent maintenance carpentry abilities.
- Able to organize and coordinate.
- Ability to work in a team.
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POSITION PURPOSE
- Responsible for the maintenance of the buildinCompletes preventive maintenance, installs new equipment, and assists with routine building maintenancCompletes work order records and files all related maintenance paperwork. Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for effectively completing assigned maintenance duties.
- Continuously checks and inspects buildings to identify maintenance needs.
- Responds promptly and efficiently to tenant maintenance requirements.
- Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
- Checks all main outer and inner doors (broken glass, open and close properly etc).
- Checks exterior of buildings and identify problem areas.
- Checks and replace lights inside ladies and gents toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
- Checks all fittings in toilets (taps, basis, urinals etc).
- Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
- Checks all fire equipment along with the building supervisor.
- Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
- Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
- Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
- Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
- Inspects equipment, checks operating condition, and logs repair needs.
- Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriatEnsures that OSHA requirements are effectively implemented.
- Assumes responsibility for tenant installations.
- Performs ad hoc quality control checks on tenant installations – during or on completion.
- Ensures premises are in satisfactory condition before the tenant moves in
- Along with the building manager assists tenants when they move into the premises
- Where necessary assists with the removal/relocation of partitioning
Assumes responsibility for establishing and maintaing effective relationships with tenants.
Maintains regular contact with tenants.
- Reports all items to building supervisor especially if tenants have lodged complaints.
- Ensures that urgent matters are reported immediately and attended to immediately.
Assumes responsibility for maintaining related records.
Tracks and records repair and maintenance results.
- Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
- Updates equipment maintenance records as appropriate.
- Completes equipment and supply orders as assigned.
Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.
- Assists area staff as needed.
- Ensures that management is appropriately informed of area activities.
- Attends meetings as required.
- Meets the maintenance needs of different departments throughout the facility.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area and grounds are clean, secure, and well maintained.
- Completes special projects as assigned.
- Familiarises himself with emergency numbers and contractors details in order to assist the building manager or act up in his absence.
PERFORMANCE MEASUREMENTS
- Maintenance assignments are completed in accordance with established policies and procedures.
- Safety regulations are closely followed.
- Maintenance records, work orders, and department logs are accurate and up-to-date.
- Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
- Management is appropriately informed of area activities and of any significant problems.
- Good communication and coordination exist with area staff and departments.
EDUCATION/CERTIFICATION:
- Standard Eight (Grade10) - with additional training in maintenance and repair procedures.
REQUIRED KNOWLEDGE:
- Basic knowledge of maintenance functions and safety protocol.
- Able to read and follow blue prints.
EXPERIENCE REQUIRED:
- Minimum of two years of related maintenance experience.
SKILLS/ABILITIES:
- Able to work well independently.
- Attention to detail.
- Solid hand/eye coordination.
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POSITION PURPOSE
Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. Reviews accounts, determines probable reasons for account status and contacts clients to resolve the delinquencies. Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional performance of collections functions.
- Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
- Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
- Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
- Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
- Makes early contact with clients to collect and keep them informed of account status
- Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
- Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
- Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
- Communicates approved extensions and notifies clients of new due dates
- Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant
Assumes responsibility for the efficient administration of collections activities
- Keeps accurate and up-to-date activity reports on late, potentially late and accounts
- Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
- Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
- Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
- Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
- Liaises with tenants as appropriate
- Handles rental queries efficiently and diplomatically
- Queries tenants’ short payments
- Ensures the daily receipting and processing of tenant payments
- Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
Generally, ensures that:
- Rent (and other charges) are paid by the 7th of each month
- Letters of demand after the 7th to defaulting tenants
- Summons’s are issued after the 21st day to defaulting tenants
- Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
- Motivation and processing of write-offs
- Credit checks
Assumes responsibility for timely and accurate preparation and submission of management reports.
- Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
- Weekly/monthly arrears against billings (debtor’s day calculations)
- Monthly graph of weekly collections against previous month/year
- Preparation and submission of attorneys’ reports on all legal matters
- Reconciliation of bank statements (where appropriate) and tenants’ accounts
Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
- Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
- Maintains confidentiality
- Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses
Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel
- Assists area personnel as needed
- Keeps management informed of activities, progress toward established objectives, and of any significant problems
- Attends and participates in meetings as required
Assumes responsibility for related duties as required or assigned.
- Stays informed of changes in collections policies, procedures, and related legal requirements
- Ensures that work area is clean, secure, and well maintained
PERFORMANCE MEASUREMENTS
- Problem accounts are closely monitored and reviewed
- Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
- Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
- Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
- Required reports and records are accurate and timely
- Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
- Compilation and capture of electricity and water readings
QUALIFICATIONS
EDUCATION/CERTIFICATION
- Matric with Book-keeping
- Three years related experience
- Essential own transport
- Prior experience in property related field would be recommended but not a requirement
REQUIRED KNOWLEDGE
- Knowledge of collection procedures and related laws and regulations
- Understanding of Company policies
- Familiar with default and enforcement clauses
EXPERIENCE REQUIRED
- Previous collection experience
SKILLS/ABILITIES
- Accuracy and thoroughness in work
- Excellent communication, telephone, and public relations skills
- Ability to work well independently
- Ability to work well in stressful situations
- Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone and fax
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