New Vacancies at Community Schemes Ombud Service (CSOS)

Description

• Conduct adjudications on disputes referred to adjudication in a fair, equitable and transparent manner.
• Working with the Dispute & Governance team.
• Excellent case management and closure of all matters within the prescribed time limit.
• Ensure that the adjudication order is issued to both parties with enforcement notices.
• Issue Adjudication orders with prescribed timeframes.
• Subject their adjudication orders to quality assurance.
• Prepare and issue Notices of Set down for all Adjudication hearings inviting parties to a formal or virtual hearings.
• Consider all evidence.
• Conduct investigations, inspections, enter or inspect asset, record or another document.
• Evaluate all evidence, apply legal research and applicable case law.
• Establishes necessary protocol of CSOS for lodging complaints to ensure a straightforward procedure to resolving disputes.
• Ensures that the repercussions of disputes lodged at CSOS are adequately resolved in accordance with the grievance which results in equitable solutions that are unprejudiced to the complainant.
• Gathers evidence in support or against the grievance lodged by a complainant to ensure sufficient decisions are taken into account when the Adjudicator/s is/are finding an impartial solution.
• Ensures that records have been stored in a system established by CSOS for future use such as appeals, proof of dispute, proof of Retribution etc.

Requirements

• Bachelor’s degree in Law/BProc/ LLB.
• Admitted as an Attorney.
• Expertise and understanding of Community Schemes governance and adjudication of disputes.
• 5 years of expertise as an Adjudicator or Senior Management role or 10 years as a conciliator and/or court work/litigation/conciliation and/or arbitration processes of the CCMA or Bargaining Councils.
• Ability to resolve complex disputes.
• Ability to draft judgments and reports.
• Understanding the political and legislative environment of the CSOS and thorough knowledge of the CSOS as well as the Sectional Titles Management Act.
• Thorough knowledge of the CSOS Act as well as Sectional Titles Management Act, Companies Act, Housing Scheme for Retired Persons Act South Africa, Co-operatives Act, Promotion of Administrative Justice Act.
• Expert user of case management modules and Client and service centric.
• MS Office skills.

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Description

• Conduct legal research on issues determined in the adjudication order and commentary for adjudicators to consider. 
• Conduct an assurance of adjudication orders to determine if the quality of the order meets the CSOS required standard. 
• Whether the adjudicator’s argument is supported by legal authority (legislation and case law).
• Whether the adjudicator conducted legal research and applied it correctly. 
• Whether the adjudicator used the prescribed template with the approved format and language. 
• Issuing a Quality Assurance Certificate within prescribed timeframes for each order.
• Quality assured and identifying all non-compliance issues for the adjudicator’s consideration. 

Requirements

• Bachelor’s Degree in Law. 
• A post graduate degree will be an added advantage.
• At least 5 years’ experience in a legal environment, drafting legal documents.  
• Previous experience in a dispute resolution environment will be an advantage.
• Advanced knowledge of alternative dispute resolution
• Knowledge of the community schemes environment
• Sound understanding of political and legislative environment of the CSOS Act as well as well the Sectional Titles Management Act, Companies Act, Share Block Act, Schemes for Retired Persons Act and Cooperative Act.
• Have knowledge of systems and information systems.
• Advanced MS Office skills.
• Problem-solving and decision-making skills.
• Strong intellect, attention to detail with an understanding of interpretation of statutes. 
• As the Sectional Titles Management Act, Companies Act, Share Block Act, Schemes for Retired Persons Act and Cooperative Act.
• Have knowledge of systems and information systems.
• Advanced MS Office skills. 
• Problem-solving and decision-making skills.
• Analytical skills. 
• Innovative skills. 
• Strong intellect, attention to detail with an understanding of interpretation of statutes. 
• Advanced legal research and excellent communication skills – both verbal and written. 

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Description

• Assessment on all applications for dispute resolution to determine jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notice 43 and 44 in terms of the CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.
• Prepare file for Conciliation hearing.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Provide weekly feedback to complainants.
• Prepare monthly reports on all matters.
• Maintain diary of all matters.
• Assist with ad hoc administrative support and duties within the division.

Requirements

• Degree in Law (NQF 7).
• 2 – 3 Years experience in Dispute Resolution processes or the legal environment,
• Knowledge of the Dispute Resolution process and Community Schemes.
• Deadline focused.
• Strong work ethic.
• Team player.
• Knowledge of computerized telephone management system.
• Basic administrative functional knowledge (typing and filing).

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Description

• Prepare and distribute minutes, presentations as well as general office documentation/communication to ensure that information reached relevant identified parties
• Perform general office duties
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division.
• Responsible for the accommodation and flight arrangements for the Executive in accordance with CSOS travelling policy and procedures to the satisfaction of the division.
• Provide management support to the Executive

Requirements

• Grade 12 plus secretarial training and/or certificate in MS Office Suite.
• A secretarial diploma or a diploma in office administration, Management, Business Administration, Public Administration and Executive Assistant
• 5-7 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures.
• Knowledge of principles and practices of organization, records management and general administration

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Description

• Perform general office duties.
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the Division.
• Receive and record incoming and outgoing correspondence to ensure proper record-keeping for the Division.
• Prepare and distribute minutes, presentations, as well as general office documentation/communication to ensure that information, reach relevant identified parties.
• Responsible for the accommodation and flight arrangements for the Executive in accordance with CSOS travelling policy and procedures to the satisfaction of the division.
• Provide management support to the Executive.
• Provide effective administration of all Governance and dispute management related processes and collaborate with stakeholders to maintain registration database.

Requirements

• Grade 12 plus secretarial training and/or certificate in MS Office Suite.
• A secretarial diploma or a diploma in office administration, Management, Business Administration, Public Administration and Executive Assistant
• 5-7 years working experience within a secretarial of administrative support role to a senior manager or executive in general office practices or procedures.
• Knowledge of principles and practices of organization, records management and general administration