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  • Posted: May 14, 2021
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Non-motor Claims Negotiator:

    The Claims Handler is responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim end-to-end.This position entails ensuring client satisfaction and general administrative duties.


    • Providing advice on lodging a claim and the processes involved.
    • Processing new insurance claims notifications.
    • Collecting accurate information and documents to proceed with a claim.
    • Providing guidance to brokers /policyholders on how to proceed with the claim.
    • Contacting suppliers from a network of approved professionals and arranging for them to repair/replace policyholder's property.
    • Monitoring the progress of a claim.
    • Identify and notify management of potentially fraudulent claims.
    • Negotiating claim settlements and ensure fair settlement of a valid claim.
    • Build relationships with loss adjusters, brokers, suppliers and other legal/claims professionals.
    • Involvement in loss adjusting activities and in legal discussions relating to settlement and inform the Recoveries Department of possible legal recovery of monies paid out.
    • Liaise with brokers, administrators, underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
    • Handling and resolving complaints and difficult claims.
    • Acting at all times in the best interests of the Company, and within the framework of the FAIS Act 37 of 2005.
    • Ensuring that your qualifications are kept current in terms of the FAIS Continuous Professional Development framework.
    • Acting at all times within the framework of the FSB Treating Customers Fairly Policy.


    And Experience

    • Matric
    • Minimum of 5 years within the claims environment
    • RE
    • Minimum of 60 FAIS Credits


    And Knowlegde

    • Fully Computer Literate (MS Excel & MS Word)
    • Understanding of the claims process
    • Excellent written and verbal communication skills
    • Excellent negotiation skills


    • Team Player
    • Analytical thinking
    • Commercially orientated
    • Information seeking
    • Assertive
    • Initiative
    • Flexibility
    • Customer Service Orientation
    • Add working under pressure and deadlines

    Method of Application

    Interested and qualified? Go to Santam Insurance on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Santam Insurance Back To Home

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