Latest Jobs at DigiOutsource

Purpose of the Role:

• Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.
• With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.

The Onboarding Process: Cape Town

• You will remain in your home country while our immigration team processes your work visa application for Cape Town.
• Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:

Flights

• Shuttle service from the airport
• 3 months of free accommodation

Our Cape Town office also offers many perks such as:

• A free meal daily on shift
• Free access to our gym
• Subsidised return flight home once per year
• Awesome coffee from our onsite Digi Coffee Bar
• Free Friday drinks at the Digi Bar
• Casual dress code
• Referral commission

We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Duties include, but not limited to:

• Responding to customer queries by telephone, email and online chats in Norwegian Language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Customer relationship building & management
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Norwegian as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations
• Completed high school qualification
• 2 years’ work experience post qualification

 Desirable Criteria:

• Be in a possession of a degree or a diploma

Person Specifications:

• Adaptability / Flexibility
• Team Orientation
• Interpersonal Skills
• Effectiveness & Delivery
• Planning & Organizing
• Problem Solving
• Time Management
• Customer Focus
• Customer Orientation
• Stress Tolerance

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Purpose:

The Intermediate Software Developer will form a vital part of a team of C# Developers who are responsible for creating cutting-edge software that supports critical business processes. This candidate will report to the Software Development Team Lead.
Duties will include, but not limited to:

Primary Duties

• Develop cutting-edge software using the latest development tools and frameworks.
• Unit-test all software artifacts.
• Maintain current systems (web/other) and develop new systems (web/other) using the latest technologies.
• Collaborate with Product Owners and Test Analysts in developing, testing and deploying systems components.
• Research and develop new technologies.
• Provide second/third line support to IT for software deployed into company eco system.
• Analyse and resolve complex and high impact production issues where required.
• Monitor systems performance and ensure all SLA’s are met.
• Assist technical writers with technical documentation and user manuals related.

Support to Team

• Transfer of business and technical knowledge to the greater team.
• Technical guidance and mentoring of developers.
• Support to Technical Lead and Software Development Manager
• Assist in enforcing Agile and Scrum methodology in the teams.
• Assist in code reviews.
• Assist in coordinating Pair Programming.
• Assist in implementation of best practices, coding standards and relevant methodologies.

Essential Criteria:

• A minimum of 5 years’ hands-on development experience.
• Computer Science related degree, diploma or similar qualification.
• Experience in working with agile teams and successfully delivering agile based software projects.
• Proven experience in working with Azure or AWS, C# - .NetCore, NodeJS, ReactJS
• Be prepared to work in a 24/7 environment.
• Experience in internet technology and web development.
• Proven experience in coding.
• Willing to research, learn and apply new technologies and languages.
• Knowledge of OO, development methodologies and patterns.
• Knowledge of the following :
• Databases: T SQL knowledge
• Software: C#; ASP.NET, Angular or React, JavaScript, jQuery, JSON, Visual Studio

Desirable Criteria:

• Understanding of the following:
• Microsoft Azure
• MVC pattern
• Message Queues
• NoSQL
• Out of Memory Caching
• Real time evaluations
• Source control concepts (Merging, Branching, Publishing)
• Continuous Integration
• Docker & GraphQL

Person Specifications:

• Initiative
• Learning, Collaboration & Knowledge Management
• Priority Setting
• Problem Solving
• Resilience
• Team Orientation

Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.