Open Positions at ADvTECH

PRIMARY PURPOSE OF THIS JOB:

• Responsible for teaching activities and ensuring delivery of the set course curriculum in accordance with the Capsicum Culinary Studio (CCS) policies and philosophy of individuality and excellence in culinary arts.

KEY RESULT AREAS:

• Coordinating, Mentoring, and assisting Students with respect to theory and practical studies and cultivation of the individual creative spirit.
• Managing Student discipline and formal correspondence relating to student discipline.
• Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies, and Capsicum Culinary Studio.
• Manage Food and Kitchen Items, equipment ordering, purchasing, receiving, cost and stock control as set out by the guidelines of Capsicum Culinary Studio
• Ensure Promotional and culinary event planning and participation.
• Coordinating all aspects of the assessment

Qualification Requirements:

• Assessor Qualification (Non- negotiable)

Skills Requirements:

• Management & Leadership
• Computer Literate
• Interpersonal skills
• Culinary arts & Industry courses 

Experience Requirements: 

• 2 Years City & Guilds Culinary Arts syllabus lecturing experience.

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JOB OVERVIEW:

• The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus,  ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and driving continuous improvement in student satisfaction and outcomes.

KEY RESULT AREAS:

Student Engagement 

• Student Relationship support.
• Student Feedback and Complaint handling.
• Student Communication and Updates.

Student Experience 

• Student Onboarding and Orientation.
• Customer Contact and Touchpoint co-ordination.

Student Employability 

• On Campus Employment Preparedness Facilitation.
• Facilitation Industry Collaboration and Partnerships.
• Continuous Skills Development.

EDUCATION:

• Certificate/ Diploma/ Degree in Business Administration, Customer Relations, or a related field.

EXPERIENCE:

• Minimum of 2 years experience in customer success, customer service, recruitment and placement or a related role, preferably in an educational setting.
• Proven track record of managing and administering customer success/service/engagement programmes.

SKILLS:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Telephone Etiquette.
• Advanced Oral & Written Communication.
• Time Management & Planning.
• Willingness to Learn.
• Customer Service Focused.
• Target driven with an ability to handle pressure.

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OVERALL PURPOSE OF THIS JOB:

• To ensure the professional general management and excellent performance of Capsicum Culinary Studio and in terms of its facilities, staff, growth of the business (sales), overall finances and student service delivery.  

KEY RESULT AREAS:

Implement the national sales strategy and achieve Campus sales targets for CCS

• Coordinate and manage the implementation of the Schools Marketing & sales strategy for the Campus to receive enquiries for the Campus
• Coordinate and Manage the enquiry management system in conduction with the sales team
• Coordinate and manage various events at the campus to generate exposure and enquiries for the campus.
• To make sure that the sales process is being followed at the Campus.
• Maintenance of enrolment database spreadsheet process.
• Management of sales in terms of converting enquiries to sales.
• Accepting and receipting of Application Fees and Course Deposits.
• Managing, training and motivating sales team to achieve their sales targets.
• Identifying opportunities for extra revenue / new business generation 

Effective management of cost control of Campus financials, as well as Debtors management – to ensure profitability and sustainability

• Maintain financial policies and processes with in the campus.
• Manage the Campus as profitable as possible.
• Manage the financial targets for the Campus.
• Report on any variances from the financials on a monthly basis
• Monthly income and expenditure management.
• Budget Control.
• Petty Cash Control and Banking as per process.
• Credit Card Control.
• Management of all Campus costs.
• Ensure effective debtors management and bad debt collection.
• Ingredients orders according to budget allocation.
• City & Guilds Exam registration.
• Assets management and control.

Management of System Administration and facilities in and around the campus

• Ensure that facilities are neat and all areas maintained and in a workable condition and according to Health and Safety Regulations.
• Meeting and negotiating with external suppliers and industry partners. 

To comply with accrediting bodies and have a high standard of quality and excellence

• Quality control with lesson plans and evaluations.
• Adhere to the Academic Calendar and study schedules as provided by the Academic Department
• Ensure that all POE’s and POA’s are updated as per schedules in accordance to the City & Guilds Centre and QCTO Guide.
• Managing and monitoring all audits.
• Evaluation of Lecturers in order to improve the quality of education rendered.
• Managing and monitoring Learner Master Spreadsheets.
• Ensure Campus staff, students and equipment comply with Health and Safety regulations.
• Managing and monitoring of industry placement handbook for industry placements.
• Comply with monthly stock control (equipment and ingredients) procedures.
• Ensure that all cancellation processes are being followed to minimize the risk to the company.

Manage performance of Campus staff

• Review and update staff’s goal setting a regular basis.
• Conduct performance coaching by monthly
• Identify training needs and address.
• Monitor the performance of the staff against goal setting.
• Ensure that a working environment is created which promotes high levels of performance and addresses under-performance.

Ensure the Company/Campus Social Responsibility initiatives are supported

• Ensure Campus (Staff and students) participate in community projects & CSI initiatives and others
• Ensure the Campus participates in the Capsicum wellness initiatives monthly

Implement Customer Relationship Management Strategy at the campus

• Drive an atmosphere of a customer centric environment at the campus with both staff, students, parents, industry and suppliers
• Receive customer feedback through various interactions eg. group students discussions, parent meetings, industry visits
• Act quickly and timelessly to any student complaints
• Create an active student life experience for students on campus

QUALIFICATION REQUIREMENTS:

• 3-year qualification in Business or Hospitality Management / Sales & Marketing.
• Post-Graduate in Hospitality Management advantageous.

COMPETENCIES REQUIRED: 

• Problem solving  
• Business Acumen  
• Conflict Management  
• Time management  
• Leadership  
• Advanced communication skills  
• Ability to Deal with Changes Effectively 
• Interpersonal skills 

EXPERIENCE REQUIREMENTS:  

• At least 3 - 5 years’ experience in branch management activities.