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  • Posted: Jan 7, 2025
    Deadline: Not specified
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    Bidvest Facilities Management was founded in 2002 under the name Total Facilities Management Company (TFMC). It was a joint venture with Atkins, one of Western Europe's leading engineering and facilities management organisation. The purpose was to facilitate the outsourcing of the infrastructure management group within a major organisation, and to embed inte...
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    Facilities Manager

    ROLE PURPOSE

    • To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA.

    MAIN OUTPUTS

    • Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
    • Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
    • Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
    • Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
    • Ensure timeous sign-off and variance explanations on P&L's
    • Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
    • Manage back to back SLA agreements with suppliers and contractors
    • Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
    • Assist in the management of FM projects and provide technical support, where applicable
    • Demonstrate and instill effective adherence to processes on infrastructure maintenance
    • Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
    • Ensure timeous processing of invoices
    • Provide monthly reports and feedback on continued compliance to the SLA
    • Building strategic relationships both internally and externally
    • Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
    • Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
    • Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
    • Responsible for training, coaching, mentoring & development of subordinate employees

    QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

    The Applicant must meet the following requirements:

    • Matric (Senior Certificate)
    • National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
    • Valid SA Driver’s License
    • 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
    • Facilities Management, CRM, Property Management & Financial Management
    • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
    • SAP knowledge
    • Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

    FUNDAMENTAL COMPETENCIES

    • Supervisory Skills
    • Subordinates Capacity Building
    • Customer Focus
    • Negotiation Skills
    • Analytical Skills
    • Planning/Scheduling/Objective Setting

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    Helpdesk Operator

    Brief Role Description

    • To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA)

    Key Performance Areas (Kpa's)

    • Must be clear and audible on telephone and hand-held radio mediums. Well-spoken.
    • Must have a high level of e-mail etiquette and understand the professionalism of a draft or response of an e-mail.
    • Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel.
    • Interact with the customer both upon receiving the request and informing the requestor of the jobs status.
    • Follow up on calls logged - Depending on the SLA they are logged in. These calls are split into warning calls and breached calls of which the aim is to follow up on the warning before it moves into a breached stage.
    • Update the Cherwell system with updated feedback and updating priorities where necessary with a valid reason captured on the system (Journal)
    • Maintain open communication channels with Maintenance Managers, Helpdesk supervisors, Suppliers, clients & Maintenance team overall.
    • Follow outlined processes regarding quality assurance and overall telephone etiquette.
    • Filing of all site’s operational documents (Work orders/ Job cards)
    • Understand and respond to questions from all emails and callers.
    • Must become familiar with respective software and log calls according to the instructions provided via telephone, radio, and e-mail. Must log calls clearly and correctly.
    • Must be willing to work shifts.
    • Must be willing to be on standby in case of emergencies, working extra shifts at the discretion of the manager or if the operation requires it.
    • Ability to work without direct supervision.
    • Take ownership and responsibility of an issue from start through to a successful resolution.
    • To ensure that relevant and respective reports are sent out in a timely fashion and within deadlines.

    Person Specification

    • Certificate in Call-Centre/Customer Service
    • Matric (Senior Certificate)
    • Minimum 2 years relevant experience in a Call Centre environment
    • Call-center service training, Customer Service training
    • MS Word, MS Excel & MS Outlook

    go to method of application »

    Site Engineer - GCC

    ROLE PURPOSE

    • Takes full accountability to ensure that all strategic, critical & other facilities as defined by the Customer meet business as well as contractual needs. Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered effectively and economically.

    MAIN OUTPUTS

    Finance:

    • Ensure strategies, mechanisms and guidelines are developed that would govern the development & maintenance of short, medium and long term capex budgets for the associated contracts
    • Develop FM operational budget (short & medium term) and ensure compliance thereto

    Customer:

    • Engage with different customer groups on a senior level to determine the associated business plan & requirements
    • Interpret customer business plan into FM requirements and ensure customer satisfaction to at least agreed levels
    • Determine the impact of their requirements on existing SLA's and applicable agreements

    Operations:

    • Ensure strategies, mechanisms and guidelines are developed to understand the general business environment the customer operates in
    • Devise communication & change management strategies to ensure implementation of culture and strategies
    • Define key performance areas & ensure the development of KPI's and contract compliance activities
    • Engage with service providers in developing their service delivery strategies
    • Define the broad contract requirements & principles for supplier contracts (together with Supply Chain)
    • Ensure service strategies, mechanisms and guidelines are developed to ensure service delivery to the required quality and safety standards as well as in an environmental responsible manner.

    Growth & Development:

    • Determine the appropriate & desired strategy & culture required to meet the customer requirements
    • Devise strategies to educate customer on the customer specific contract

    Governance:

    • Ensure strategies, mechanisms & guidelines exist to identify the applicable statutory guidelines and compliance
    • Ensure required customer policies are identified and developed
    • Adherence to Integrated Management System (IMS)

    QUALIFICATIONS AND SKILLS

    The Applicant must meet the following requirements:

    • Degree or B-Tech in Engineering / FM Qualification / Management degree (EDP, MBA or MBL advantageous)
    • Government Certificate of Compliance (GCC)
    • Matric (Senior Certificate)
    • Valid SA Drivers’ License
    • 15yrs relevant working experience, 8yrs Engineering experience. 8yrs Senior Management experience. Experience in CRM & Property Management
    • Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing
    • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
    • OHS Act, ISO 9001 Quality Management & Risk Management Systems

    FUNDAMENTAL COMPETENCIES

    • Proactivity & Result orientation
    • Deadline Driven & Highly Motivated
    • Stress Tolerance
    • Excellent Written Communication
    • Solid Supervisory Skills
    • Subordinates Capacity Building
    • Customer Focus
    • Negotiation Skills
    • Business Acumen & Analytical Skills
    • Planning/Scheduling/Objective Setting
    • Teamwork & Partnering
    • Relationship Building
    • Interactive Reasoning
    • Excellent Oral Communication

    Method of Application

    Use the link(s) below to apply on company website.

     

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