Open Positions at Fidelity Services Group

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements ·

• Post matric qualification in General Management advantageous · Sales, Marketing or Management diploma advantageous. · 3 years’ minimum experience, at Mid-Management level. · Financial knowledge of Budgets, forecasting and Profit and Loss · Grade B Security Certificate – (existing or to be obtained on appointment) · Experience in the Security Industry preferred

Duties & Responsibilities Leadership ·

• To consistently provide strong leadership of the branch and its employees. · To communicate with passion the vision and strategy of the branch and its performance. ·
• To make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls ·
• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements. 
• Manage and ensure accurate forecasting for branch in accordance with Finance. 
• Manage Branch P&L to ensure profitability is sustained and growth is achieved 
• Manage effective collections for the branch Operations ·
• Ensure that effective planning/ production controls are established in all areas and are a key management tool. ·
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques. 
• Champion the development of a customer focused quality improvement culture. 
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary ·
• Ensure that service levels throughout the branch is sustained ·
• Drive a community driven pro-active service throughout the branch ·
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road ·
• Manage operational Area Managers to ensure operational excellence throughout the branch ·
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty) Health, Safety and Environment ·
• Maintain health & safety policies and working procedures. ·
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing
• Drive all marketing activations within the branch 
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them ·
• Drive a culture of “content-creation” to remain relevant in the social media space ·
• Ensure that OTT strategies are implemented and relevant ·
• Drive effective/pro-active communications Commercial ·
• Be proactive in regularly reviewing customer requirements and feedback. ·
• Communicate with customers on a regular basis. · Ensure close liaison with branch sales team. ·
• Exploit new market and product opportunities via various external routes. ·
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products. People Management ·
• Identify training and development needs among staff and coach accordingly. ·
• People management, including all HR related issues as well as staff development. ·
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development ·
• Together with operational managers identify Residential Guarding and bulk sale opportunities ·
• Generate proposals for bulk business/Residential Guarding sites ·
• Drive community involvement through operational collaborations and the effective communication thereof ·
• Manage the profitability of Residential Guarding schemes Attrition ·
• Manage all elements of attrition ·
• Drive reconnections within the branch ·
• Analyse branch attrition and plan mitigating actions to remedy it ·
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural) ·

• Computer Literate (MS Office, advanced Excel, PowerPoint) ·
• Extensive knowledge of Operations, Sales, Technical and Administration. ·
• Integrity and trust · People Focused · Command Skills · Managing through systems · Time Management · Business Acumen · Drive for results · Customer Focus · Managing and Measuring Work ·
• Building effective teams We reserve the right not to make an appointment to any advertised position.

Deadline:15th July,2025

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Job Description

QUALIFICATION & EXPERIENCE:

• Matric
• Excellent Communication Skills (English and Afrikaans)
• Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook

DUTIES

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
• Maintain the Regional Manager’s diary
• Maintain the Regional Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Management of orders & CAPEX’s for the operations department
• Compiling of operational reports: Weekly & Monthly
• Crime stats
• Maintain AR headcount – includes promotions, termination, staff requisitions, etc
• Draft communication iro company initiated client cancellations for branches
• Assist with management of excess leave
• Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Regional Manager
• Delegate correspondence or telephone calls when appropriate
• Assist Area Managers/Training Instructors with ad hoc tasks as and when required
• Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
• Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
• EHS representative for AR department

Client Liaison

• Receive and investigate client complaints
• Ensure non-occurrence of same problems
• Give full feedback to clients where necessary

 General

• Ability to handle pressure
• Able to work independently
• Attention to detail
• Ability to meet deadlines
• Action orientated
• Drive for results
• Integrity and trust
• Managerial courage
• Interpersonal skills
• Political savvy

Deadline:16th July,2025

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The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to protect the lives and property of the clients of the Fidelity Group.  

Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

Qualifications, experience and other competencies required:

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3

Core Competencies:

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Deadline:11th July,2025

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Main purpose of job:

• Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

• Matric Or Equivalent
• Minimum 5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience

 Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered 
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet

 Duties & Responsibilities:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required 

Admin:

• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy 

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

 Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times

Deadline:16th July,2025

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Must have grade C Psira reg

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Must be speak Afrikaans and English

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:31st July,2025

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The main purpose of this role is to seek new business through networks, forge and sustain good relations with clients as well as retaining new and existing business.  

Minimum Requirements: 

• At least 5 years’ experience in sales in a similar position. 
• Sales diploma or equivalent qualifications. 
• Must be professional and well presented at all times. 
• Capable to work under pressure and for extended hours, if required. 
• Full competence in the use and application of the Ms Office suite programs (Ms Excel). 
• Must be prepared to travel. 
• Must have own reliable transport. 
• Must have Cash Management Solutions experience. 
• Device sales experience preferred.  
• Previous experience in the security industry would be a distinct advantage. 

Key Performance Areas: (Not totally inclusive) 

• Accountability for growth of an area and proactively increasing turnover. 
• Securing profitable new business through cold calling and other appropriate means. 
• Attending to potential clients in different areas of responsibility. 
• Addressing and resolving client’s queries promptly and satisfactorily. 
• Physically conducting site surveys for security requirements and preparing proposals. 
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients. 
• Planning, budgeting, co-ordinating and attending client’s needs. 
• Assisting with marketing related issues for the area. 
• Compiling and submitting weekly and monthly management reports. 

 Other personality attributes: 

• Ability to work under pressure 
• Pro-active and innovative 
• Ability to work independently 
• Good planning and organizational skills 

Core competencies: 

• Entrepreneurial spirit 
• Innovative 
• Creativity 
• Goal setting 
• Driving for results 
• Self-development 
• Communication skills 
• Customer focus 
• Team work 

Deadline:31st July,2025

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The overall purpose of this position is to maintain the entire daily operation of the branches and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Specific Job Responsibilities:

• Ensure all client queries are dealt with in a professional manner and timeously.
• Ensure Incident reports are completed correctly and handled as required, including communication to clients where required.
• Ensure client satisfaction is top priority in our line of business.
• Ensure all daily reports and statistics are filed correctly.
• Ensure that all relevant video footages pertaining to incidents are downloaded and saved.
• Give positive or negative feedback to tellers with regards to processes after viewing video footages.
• Recommend corrective actions to tellers if feedback is negative.
• Advise management of flaws in teller processing.
• Investigate all variances encountered during processing of clients deposits and client queries.
• Provide feedback to clients where necessary.
• Keep a thorough record of all counterfeit notes and send returns to head office as required.
• Provide documentation and feedback to head office with regards to investigations and insurance claims when requested to do so.
• Keep a proper record of all investigations.
• Assist with ad hoc tasks.

Key Performance Areas (KPA’s)

• Investigate all variances.
• Report any irregularities to Management.
• Ensure that all information on incident reports are correct.
• Give clients constant feedback regarding queries.
• Report any differences over R 200.00 to Branch Manager and if no manager to you Regional manager.
• Report any faulty cameras and VSI’s to Branch Manager if no manager report any faulty equipment to Suppliers.
• Handling of all queries, incident and initial investigation reports.
• Ensure that all relevant documentation for investigations are complete and neat.
• Ensure all incident reports and investigation documentation are filed correctly daily.
• Ensure that all cameras are 100% operational and reported if found not to be operational.
• Any other reasonable duties/instructions issued by Management.

Minimum Qualifications

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

Skills

• Good interaction skills, bilingual, communication & negotiation skills.
• Pleasant telephonic mannerism.
• Portray a professional image.
• Excellent administration skills.
• Good writing & reporting skills.
• Excellent time management.
• Honest, reliable and trustworthy characteristics

Knowledge       

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

Abilities

• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.

Deadline:31st July,2025

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The above position is vacant at our Edenvale Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

Deadline:31st July,2025

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POSITION OVERVIEW

• The SecureFire National Command Manager serves as the strategic nerve centre of South Africa’s leading private fire response force. Operating from SecureFire’s advanced Fire National Command Centre, this role directs and manages all fire-related incidents virtually and digitally across all 9 provinces, using live GPS tracking, GIS mapping, integrated command software, and real-time tactical communication.
• This is a high-responsibility, technology-enabled position where national incidents are managed live — with direct command input, cross-provincial coordination, and full accountability for operational decision-making. The Command Manager is also responsible for directing tactical overlays and live map data to on-the-ground fire crews, and maintaining constant communication with fireground team leaders during deployments.

KEY RESPONSIBILITIES

Real-Time Incident Management

• Assume full operational control over all active fire incidents across South Africa from the National Command Centre
• Prioritise incidents based on severity, SLA requirements, and resource availability
• Make live tactical deployment decisions, manually override or delay automated dispatches when appropriate
• Monitor and manage multiple concurrent incidents while maintaining national situational awareness

Resource Deployment & Mapping Control

• Direct the movement of all first, second, and third responder vehicles
• Use the GIS command map and horizontal screen interface to:
• Plot incident locations
• Track unit movements
• Draw tactical perimeters and exclusion zones
• Transmit digital overlays and route instructions directly to on-the-ground crews
• Provide spatial direction to field teams in congested areas, limited-access zones, or complex multi-building sites

Communication with Fireground Teams

• Maintain direct two-way communication with fireground team leaders during live operations
• Relay tactical updates, map visuals, response adjustments, and instructions in real time
• Support the ground commander with environmental data, risk assessments, and second-responder timing

Technology-Driven Command

• Operate GIS-based systems, GPS vehicle tracking, and FireNet AI for live decision support
• Manage incoming incident triggers from WhatsApp auto-dispatch and control centre alerts
• Record all incident actions in FireNet for transparency, compliance, and post-event analysis

Multi-Agency & Internal Coordination

• Liaise with SecureDrive, SecureGuard, technical fire teams, and client site supervisors
• Escalate incidents when risk thresholds are breached and activate integrated resources where necessary
• Deliver situational briefings to SecureFire management and coordinate response messaging for clients

QUALIFICATIONS

Essential:

• Firefighter 1 and 2 (SAESI, IFE or equivalent)
• Hazmat Awareness and Hazmat Operations
• Incident Command Qualification (NFPA, SAESI, or equivalent)
• First Aid Level 3 (valid)

Preferred:

• Basic Life Support (BLS)
• Experience in digital fire control centres or remote operations command
• Familiarity with private-sector SLA-based deployment models

EXPERIENCE & COMPETENCIES

• Minimum 7 years operational firefighting or incident leadership experience
• Experience managing multiple active incidents or response zones simultaneously
• High proficiency with GPS tracking systems, GIS mapping tools, and digital dispatch dashboards
• Strong command voice and decision-making under pressure
• Solid understanding of tactical operations across South Africa’s major metros
• Comfortable communicating directives to field crews with clarity and authority

Deadline:16th July,2025

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The above position is vacant at our Benoni Branch. The overall purpose of this position is to assist with administrative responsibilities of the Fleet Department and assisting with the control of the fleet on the branches. 
 Minimum Requirements:  

• Matric certificate or equivalent 
• A clear criminal record 
• Excellent communication skills 
• Computer literate and proficiency in Microsoft Word, Excel and Outlook 
• At least 2 years’ administration experience 
• Background as a fleet assistant is an advantage 
• Ability to work extended hours when needed  
• Ability to work without supervision, under pressure and meet strict deadlines  

Key Performance Areas (not totally inclusive):  

• Maintaining a filling system and document management, including archiving   
• Provide administrative support to the Fleet Manager and Branch Manager   
• Maintain daily/weekly/monthly reports  
• Manage Capex and Asset requirements   
• Assisting with overseeing, controlling, and managing maintenance of company vehicle   
• Ensure that accidents are properly investigated, and appropriate action is taken, and ensure that all accident documents are completed and sent to Head Office within the required time frames  
• Receiving quotations, issuing orders, and forwarding invoices to Head Office, ensuring that the necessary authorisation is obtained; follow up and ensure payments are made by Creditors department   
• Assisting with general office enquiries and administrative tasks  

Core competencies:  

• Self-development  
• Communication skills  
• Customer focus  
• Teamwork  
• Time management  
• Be honest and reliable  

Other Personality Attributes:   

• Must be honest and reliable  
• Must have excellent verbal and written communication skills   
• Must be assertive  
• Pay attention to detail   
• Customer service and relations  
• Ability to work without supervision 

Deadline:8th August,2025