Open Positions at Marriott International

POSITION SUMMARY

• Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters.
• Pull food from freezer storage to thaw in the refrigerator.
• Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared.
• Communicate assistance needed during busy periods.
• Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education:

• Technical, Trade, or Vocational School Degree.

Related Work Experience:

• At least 3 years of related work experience.

Supervisory Experience:

• No supervisory experience.

License or Certification:

• None

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POSITION SUMMARY

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Education

• High school diploma/G.E.D. equivalent

Related Work Experience

• Minimum of 1-year work related experience.

Supervisory Experience

• No supervisory experience is required

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POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique.
• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Perform other reasonable duties as requested.

Guest Services

• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.

VIP/Concierge Services

• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.

Check-in/Check-out

• Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Verify and adjust billing for guests.

Cash Handling

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.
• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
• Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP.
• Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

Reports/Recordkeeping

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Run credit card authorization report and check for discrepancies.
• Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
• Print contingency lists to have a record of all guests in case of emergency.

Communications

• Provides assistance to coworkers, ensuring they understand their tasks.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others 

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Education

• Higher Education, Diploma or equivalent

Related Work Experience

• 1 year experience

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JOB SUMMARY

• Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Food and Beverage and Rooms Operations

• Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
• Coordinates all Food & Beverage functions and communication.
• Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

Managing Property Operations and Department Budgets

• Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
• Motivates team to achieve operational excellence; encouraging calculated risk-taking.
• Maintains profit margins without compromising guest or employee satisfaction.
• Maintains the property as a safe and secure facility for guests and employees.

Managing the Guest Experience

• Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
• Incorporates guest satisfaction as a component of staff/operations meetings.
• Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Supporting the Sales and Marketing Strategy

• Assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness.
• Advises brand and regional team of growth opportunities.
• Participates in sales calls, local events and site visits with members of the sales team to acquire business.
• Assists the General Manager in researching and analyzing new products, pricing and services of competition.

Managing and Conducting Human Resources Activities

• Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
• Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
• Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
• Coaches by providing specific feedback to improve employee performance.
• Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
• Assists in coordinating the development and communication of emergency procedures.
• Celebrates successes and publicly recognizes the contributions of employees.
• Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
• Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
• Provides support for operational functions as needed to meet business needs.

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POSITION SUMMARY

• Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles.
• Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies.
• Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs.
• Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. 
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Maintain awareness of undesirable persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Assist your and other departments when needed to ensure optimum service to guests.
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating

• Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Cash/Bank Handling

• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Transport bank to/from assigned workstation, following security procedures.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Process all payment methods in accordance with Accounting procedures and policies.

Wine/Sommelier

• Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
• Prepare fresh garnishes for drinks.
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Stock ice, glassware, and paper supplies.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
• Remove soiled wares from bar top and tables and place in designated area.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

Education

• High school diploma/G.E.D. equivalent

Related Work Experience

• At least 1 year of related work experience

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JOB SUMMARY

• Supervise and lead Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures.
• Assists in the maintaining of all F&B supplies, Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE 

Requirements: 

• Grade 12 (Matric or equivalent), formal hotel management qualification and at least 2 years’ experience in the same or a similar position.
• Exceptional computer literacy with special focus on POS, Opera, Microsoft Excel, Word and Outlook
• Excellent communication skills in English, written, verbal and telephone etiquette
• Fully literate and numerate (able to perform relative calculations, statistics and be able to interpret / compile accounts and financial statements / budgets / forecasts / trading summaries / reports / invoices)
• A high level of leadership and motivational skills
• Must be GUEST service driven, dynamic and resourceful, extremely passionate for this industry, a TEAM player with a positive & JUICED attitude
• Must be able to maintain physical stamina to personally supervise all areas of responsibility
• Flexibility to work shifts: morning, evening, late shifts and night shifts were needed
• Time and resource management, planning and organizational skills are essential
• Assertiveness, patience, self-disciplined & attention to detail are essential
• Ability to work accurately under pressure
• Have a vast knowledge regarding food safety and general hygiene
• High value placed on integrity & reliability (be able to work with money)
• Valid driver’s license and own transportation will be a distinct advantage
• Well groomed, presentable and professional manner
• Creative flair with the ability to think out of the box
• TEAM player with a positive attitude.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Main Responsibilities          

• The acquisition and maintenance of GUESTS
• Drive the broader goals of the Hotel, in terms of the Food & Beverage department, by planning and achieving objectives.
• Managing effective operations of all F&B areas (restaurant, bar, room service, kitchen, conference & events and social spaces)
• Managing of daily food and beverage cost of sales, proactive action on variances and achieving acceptable margins.
• Ensuring that the required F&B procedures, operational and administrative systems and controls are in place.
• Daily / weekly and monthly stock takes to be conducted of food, beverages, consumables and operational equipment and compiling of trading summaries and variance reports
• Overseeing and assisting with daily, weekly and monthly beverage, paper supplies and operating equipment stock takes.
• Regular operating stock and operating equipment stocks are conducted and variance reports reconciled.
• Interacting with GUESTS to receive valuable feedback and thus being a salesperson, researcher and problem solver.
• Ensuring GUEST comment results meet and exceed set targets
• Safe and proper control/usage/maintenance of all F&B equipment.
• Ensuring that the cleanliness and hygiene of all F&B areas are of the highest standard
• Forecasting volumes of business to maintain sufficient stock levels and schedule STAFF to meet operational requirements within budgeted parameters.
• Adherence to labour laws, application of discipline, grievance handling and employee communications.
• Facilitate the development of STAFF through the training plan in line with the Hotel’s standard
• Implementation and maintenance of the F&B marketing plan including the F&B database printed marketing material, social media, online advertising and any other F&B marketing opportunities.
• Following and implementation of latest trends.
• Manager-on-duty shifts, which include over-seeing of other departments
• Assist the General Manager, Food and Beverage Manager, Executive Chef and Banqueting Manager to drive the department and hotels strategies.

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POSITION SUMMARY

Function

• Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences.
• We are recruiting for a fun, energetic, innovative and enthusiastic Commi Chef with a positive attitude.
• Reporting to the Executive Sous Chef, the successful candidate is responsible to uphold and maintain the exceptional service standards and quality within a pressurized environment whilst you embrace the ethos of The Westin Cape Town Culture in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications

• Be in possession of a recognized Culinary Diploma or at least 2 years’ experience within a similar operation and level of responsibilities 
• At least 1-2 years’ experience in a similar position 
• Experience in executing high quality cooking techniques 
• Professional and positive disposition
• Good understanding of food trends locally & internationally
• Knowledge of the Occupational Health and Safety Act and HACCP
• Quality and customer service driven 
• Ability to work within a pressurized environment
• Good food knowledge and confident cooking skills
•  Proactive, self-motivated Individual with good professional work ethic 
• Strong interpersonal and communication skills
•  Ability to engage and interact with guest
•  Ability to deal with conflict situations
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends , Public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities:

• Ensure compliance with all required health and safety, and food hygiene practices and protocols
• Ensure execution and quality standards are met and maintained 
• Motivating and working closely with other Chefs of all levels
• Maintain and uplift the quality, presentation and food on offer 
• Complete all daily duties as set out in departmental duties and requirements
• Perform other duties as and when required