Open Roles at Hollywoodbets

You Bring:

• 6 Months to 1- year within sales, promotions, or marketing.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

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A Bonus To Have:

• Food and Beverage experience

What You’ll Do For The Brand:

• Ensure appropriate dress code together with health and safety requirements are in accordance with company standards.
• Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices and ensure conformance to established standards.
• Inspect kitchen stock - all food, spices, etc. Recommendations to defrost freezers as and when required.
• Ensure all kitchen stock is well maintained, packaged and allocated to the correct area- shelves, freezers etc.
• Ensure stock rotation and ensure expired food is disposed of and classified as waste.
• Leftover food from the previous day is dished into appropriate containers and appropriately stored for serving.
• Ensures preparation of food in readiness for chefs for all manufactured menu items as per GAAP.
• Dish up orders in accordance with GAAP portion sizes as per waitron orders.
• Ensures that all orders are prepared and dished up timeously to ensure exceptional customer service.
• Ensures presentation of orders is in line with company standards.
• Reports any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Assisting in reporting of all stock items to the Chef on items that are running low.
• Ensures that all wastages and breakages during the shift are disclosed and accounted for.
• Ensures the cleaning of kitchen appliances, work surfaces, floors and walls as and when the need arises.
• Ensures that the kitchen and cooking area is left neat and tidy prior to the next shift.
• Continuously monitor the kitchen area to ensure that the kitchen is clean and tidy.
• Responsible for kitchen stock count.
• Stock Reporting on back of house stock: daily report indicating issued stock, receiving/ordering/GRV of stock, transfer of stock between branches if applicable, stock disclosure of breakages/wastages.
• Management of the store man/stock clerks. Ensure that stock control is always maintained. Manage the portioning of stock into containers.
• Ensure timeous submission of daily, weekly, monthly F&B stock reports.
• Capture stock on GAAP system.
• Complete voids on POS.
• Attend to customer query and complaints.
• Any ad hoc duties that might be required.

Skills and competencies:

• Good communication and interpersonal skills
• High level of integrity, trustworthiness and reliability
• Good numeracy and stock analysis
• Ability to take initiative whilst adhering to company policies and procedures
• Strong attention to detail
• Excellent time management
• Ability to meet deadlines while maintaining efficiency and professionalism at all times

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You Bring:

• 1 to 2 years’ experience in a Talent Acquisition Specialist role.
• A Valid Drivers License 

Bonus to have:

• Relevant Diploma or Degree in Human Resources or related field.
• Previous experience in a Corporate Environment.

What You’ll Do For The Brand:

• Follow the recruitment process as outlined, unless otherwise advised.
• Obtain recruitment pre-authorization form signed off by management in order to proceed with recruitment process.
• Draft internal and external advertisements for vacancies. Place adverts after sign-off from the Senior HRBP or HRM. Submit all advertisements to the Senior HRBP for final approval.
• Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early in the recruitment process. Collate and present CVs to the line manager for consideration.
• Coordinate/facilitate interviews. Coordinating Diary times and scheduling interviews with relevant Line Managers and/or HRM.
• Ensure competency-based interview questions are posed as part of the targeted selection process.
• Ensure that reference checks are completed for the final shortlisted candidate, as well as other formal checks (credit/fraud/criminal/qualification/driver’s license etc. where appropriate) and obtain a most recent payslip.
• Discuss a potential offer put forward by the line manager for the General Manager and HRM to consider.
• Draft offer letter for the candidate after the package has been approved.
• Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
• Ensure that all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure each candidate has received feedback regarding the outcome of the interview/ensure agencies receive feedback.
• Utilise the internet for recruitment by posting positions to appropriate internet sources. Research new ways of advertising positions. Use Social and Professional Networking sites to identify and source candidates. Network with industry contacts, and association memberships to source the best quality candidate. 
• Maintaining a pool of readily available candidates (Ensure continuous follow-ups are made).
• Formally start building a database of candidates that can be referred to.
• Coordinate psychometric assessments where required. Scheduling psychometric testing as and when required by the Senior HRBP and HRM. Send brief to candidates and invites in terms of sessions. Administer assessment sessions. Obtain informed consent and keep on file to submit with final employee file to HR.
• Provide daily reports and monthly reports and attend weekly recruitment reporting meetings on the status and turnaround times.
• Attend to ad hoc HR related tasks/projects as and when the need arises.

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You Bring:

• Valid Drivers License
• 2 – 3 Years Marketing Experience
• 2 – 3 Years Operations Admin or Support Experience
• 2 -3 Years Administrative Management Experience

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field.

What You’ll Do For The Brand:

• Implements marketing and advertising campaigns by assembling and analysing strategy objectives and sales forecasts focused on recruitment marketing; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations; updating calendars all to boost the organisations employer brand positioning.
• Prepares marketing reports by collecting, analysing, and summarizing reports.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports regional marketing teams with major campaigns.
• Researches competitive products from an employer brand perspective by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analysing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with marketing strategies.
• Provide support to marketing department.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Create thought leadership materials.
• Research media coverage and industry trends.
• Develop fresh story ideas.
• Conduct extensive media outreach.
• Improve communication efficiencies within company.
• Management and coordination of special projects
• Works directly with senior management on projects
• Management of advertising in print, TV and online
• Identify branding and partnership opportunities as well as new business opportunities and branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.)
• Advise on improving promotions and personalising for specific brands/outlets/markets
• Manage formal and informal partnership with suppliers, customers and other companies
• Train new team members and ensure that all employees are up-to-date on current marketing standards and procedures.
• Delegation of tasks and deadlines
• Set marketing budget and create projects, direct resources, and establish benchmarks that ensure budget goals are met.
• Management of junior marketing team and interns

What You’ll Bring To The Team:

• Must be able to plan effectively and efficiently in order to meet deadlines.
• Solve problems and issues in a timely and effective manner.
• Strong financial and business acumen.
• Ability to accurately check processes and tasks.
• Approaches own work with dedication and high sense of responsibility.
• Strong communication skills.

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You Bring:

• 1-2 years in a Marketing related position

A Bonus To Have:

• Diploma or Degree qualification in Marketing or in a related field.

What You’ll Do For The Brand:

• Implements marketing, events and advertising campaigns by assembling and analysing strategy objectives and sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organising promotional presentations; updating calendars.
• Prepares marketing reports by collecting, analysing, and summarizing reports.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports regional marketing teams with major campaigns.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analysing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with marketing strategies.
• Provide support to marketing department.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Create thought leadership materials.
• Research media coverage and industry trends.
• Develop fresh story ideas.
• Conduct extensive media outreach.
• Improve communication efficiencies within company.
• Prepares marketing reports by collecting, analysing, and summarizing reports.
• Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
• Supports regional marketing teams with major campaigns.
• Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Monitors budgets by comparing and analysing actual results with plans and forecasts.
• Create, deliver, edit, and optimize marketing materials.
• Ensure that messages are supportive of and consistent with marketing strategies.
• Provide support to marketing department.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Create thought leadership materials.
• Research media coverage and industry trends.
• Develop fresh story ideas.
• Conduct extensive media outreach.
• Improve communication efficiencies within company.
• Management of junior marketing team and interns

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Minimum Requirements:

• Experience level: 5-10 years within a Marketing Project Manager
• Previous marketing experience

Advantageous:

• Degree or Diploma in business, management, marketing, project management or a related field.
• Experience with project management best practices.

Responsibilities:

• Work with the Marketing Teams to create strategic marketing strategies for specific projects, events and sponsorships and mapping out the tasks needed to implement these projects.
• Ensuring internal and external stakeholders and management are satisfied with the proposed marketing campaigns, project plans and budgets.
• Ensure you are up to date with industry trends and support the broader Marketing Team by ensuring projects and campaigns are well researched, planned and deliver on business objectives.
• Monitor and provide detailed reporting on all projects, ensuring these are constantly being optimized and improved.
• Collaborating with creative Teams to create all supporting content, ensuring it meets project/campaign objectives and is aligned to our brand.
• Create and manage a content calendar related to the projects and campaigns and schedule deadlines.
• Determine marketing campaign/project budgets and ensure they are adhered to.
• Maintain an up-to-date understanding of the company, its products, and its client base to implement effective campaigns.
• Managing and supervising projects from beginning to end, including but not limited to, once off marketing campaigns, a range of events, promotions and activations, launches, advertising campaigns, branding and signage, sports events, sponsorship and commercial projects and other projects.
• Developing and maintaining strong working relationships with Teams across the business and external stakeholders.

Skills and Competencies:

• Excellent Communication skills.
• Demonstrate good interpersonal skills.
• Good customer experience.
• Demonstrate excellent service delivery.
• Follows through and delivers results despite obstacles.
• Good listening skills.
• Ensure quality outcome is achieved.
• Good attention to detail.
• Excellent organizational, prioritization and decision-making skills.

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You Bring:

• Food & Beverage industry experience
• Valid Driver’s License

A Bonus To Have:

• Food & Beverage Qualification

What You’ll Do For The Brand:

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas.
• Ensure internal F&B processes are followed.
• Ensure the GAAP system is up and running at all times.
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
• Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
• F&B branch cost and budget management to ensure maximum profitability. Financial management of F&B targets for the branch, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock.
• Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention.
• Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the branch. This includes Stock Controller, Store men, F&B
• Supervisors, and management of the waitrons/bartenders/cashiers as well as kitchen staff which includes  chefs/grillers/kitchen coordinators/scullers etc.
• Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews.
• Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
• Any other ad-hoc functions as requested by management.

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A Bonus To Have:

• Matric/F&B related qualification.
• A valid driver’s licence
• F&B industry experience
• Management experience

What You’ll Do For The Brand:

• Reporting from GAAP on GP% to National F&B Manager
• Ensure all F&B branches effectively operate on GAAP and input into system is correct. Ensure GRV process is conducted according to set requirements.
• Collate stock reporting for all regions, all branches. Conduct bank recon against stock recon and sales recon. Investigate with F&B branch managers in Gauteng for reasons for variances, wastage, shortages.
• Stock control and reconciliation of stock in regions. Investigate and provide explanations for variances, shortages, wastages.
• Assist the National manager in investigating stock shortages and investigate with branches to determine reasons for variances, shortages, wastage etc.
• Ensure efficient F&B cash management. Work closely with internal audits and investigate variances.
• Extraction of sales information for regions from recons. Advice cash books of transfer required. Capture EFT’s
• Daily checking of F&B documentation submitted by the operation branches for both completeness and accuracy
• Preparation of the F&B trading results for inclusion in the monthly management accounts as well as the monthly GP excel spreadsheet. Submit to National F&B Manager beforehand for verification.
• Checking and final preparation of the daily waitron sales data submitted by food and beverage management
• Checking entails balancing to daily sales ex recon, highlighting areas to F&B national Manager and follow up with F&B branch managers to investigate, resolve and, if necessary, to correct
• Assist branch managers to implement F&B procedures. Implement F&B procedures in regions.
• Manage flow of documentation between the branches and team support
• Work with team support creditors in resolving supplier problems/queries
• Resource management of F&B resources across regions (in conjunction with Branch managers) in line with operational trends and events to ensure optimal staff utilization. Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Ensure timeous submission of daily, weekly, monthly F&B reports
• Work closely with Regional Betting Managers and Betting Branch Manager to enquire about customer experience to ensure that the F&B experience attracts and retains customers/punters.
• Any other ad hoc duties that might be required

Skills and competencies:

• Budget planning.
• Deliver required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals.
• Demonstrate system experience.

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You Bring

• 1-2 years in the Gaming Industry.

What You’ll Do for The Brand

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstation is well-maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /Senior Team
• Leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Proactively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer-centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to the company's internal control policies.
• Compliance with the code of ethics and escalate fraudulent activities.
• Team members to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members

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You Bring:

• Matric
• Valid driver’s license.
• 1 year experience in administration.

What You Will Do For The Brand:

• Assist with setting up at special promotions/events making sure that the setup is in line with the Hollywoodbets standard and supporting the team.
• Ensure Mobile Clerks have uniforms and name badges.
• Assist with pulling reports (stock, vehicle inspections, branding, etc.)  from OPUS and share with relevant Managers as per business requirements.
• Responsible for Stock ordering, allocating, maintaining, controlling as well as reporting on any stock shortages that are encountered or communicated from the team. Ensuring that all branding is cleaned and packed away – full accountability for the branding and reporting on any missing items.
• Check operational requirements to ensure all are in order e.g., inventory, uniforms, terminals/Kazang machines are working, and file updates.
• Visit promotional sites to ensure that Mobile Clerks are actively promoting the Hollywood brand and that correct branding material are used and visible.
• Work closely with the iBranch Support Center, which includes the Mobile Helpline as well as FICA/Deposits/Withdrawals to ensure that new Customers are signed up and serviced appropriately.
• Daily, Weekly, and Monthly management reporting.
• Consolidating regional reports from managers to the relevant department at Team Support e.g. promo tracker, booster listing, PIP reports, etc.
• Facilitating Order Number requests in the region and ensuring payments are done as per the region’s requests.
• Assist RM with monthly and quarterly incentives – consolidation and requesting timesheets from time and attendance.
• Accommodation and flight bookings within the Region.
• Ordering of office supplier for Regional Office.
• Ensuring that all meeting minutes are distributed to team members.
• Any other Ad hoc duties that might be required.