Openings at Discovery Limited

Key Purpose

• The role of an Instructional Designer at Discovery Insure involves developing high-quality training materials and continuously evaluating the learning cycle to ensure effectiveness. It also requires keeping materials updated to align with best practices.

Areas of responsibility may include but are not limited to

• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Develop tailored training materials that address specific operational challenges and enhance employee performance.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Maintaining and adhering to controls throughout the training development process such as version control, quality control etc.
• Maintaining currency of knowledge in the areas specific to learning and development, including but not limited to learning technologies, learning concepts.
• Support of eLearning clients to resolve functionality issues and liaise with LMS supplier on platform stability
• Design and develop learning material for online and classroom learning interventions. Must be familiar with using Authoring tool Articulate 360 knowledge
• Consult with business areas to agree on reasonable and achievable deadlines
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material
• Ability to develop material based on technical product information and specifications.
• Developing storyboards for digital training material, which could include online courses, videos, podcasts, infographics, and animations.
• Stay ahead of industry trends by incorporating the latest instructional design methodologies and technologies.
• Design training courses using Authoring tool Articulate 360 knowledge.

Skills and Knowledge:

• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Problem solving
• Project Management skills
• Learning & researching
• Adapting and responding to change
• Networking
• Self-management
• Design using Authoring tools
• Interpret technical data and specification documents into learning content

Education and Experience

Education:

• Matric
• Education & Training qualification, specifically Design & Development

 Minimum Experience:              

• Minimum 5 years’ instructional design experience
• Short term Insurance knowledge - Advantageous

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Job Description 

• The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect channel. Successful consultants are those that build trust-based relationships, offer world-class service and reliability, always doing what is best for our clients. 
• Consultants are expected to generate sales opportunities via targeted existing Discovery Connect clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the Discovery product range. Consultants must carry themselves off professionally, conducting virtual (Zoom-based) client appointments and completing holistic FNAs and sales across the product range. 
• Consultants will be expected to manage their own diary, client appointments and sales pipelines; proactively seeking sales opportunities and offering solutions tailored to a clients’ needs

Key Outputs 

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns 
• Maintain a professional approach to selling and manage the high networth clients efficiently 
• Communicate to members via telephone, email and video-calls
• Conduct Financial Needs Analysis 
• Comply with the compliance requirements 
• Achieve quality targets 
• Adherance to service level agreements 
• Build relationships with internal departments to ensure superior service offering to clients 
• Keep up-to-date with competitor product and service offerings and industry developments 
• Deal with client queries and provide information on a range of sales and service issues 

Personal attributes and skills 
The successful individual will be required to demonstrate the following competencies: 

• Self motivated 
• Goal orientated 
• Team Player 
• Ability to perform under pressure 
• Adaptable to change 
• Persuasive and resilient 
• Self managed with sound time management 
• Attention to detail 
• Ability to learn quickly and apply knowledge 
• Speak fluently (accent neutral) English/Afrikaans 

Qualification & Experience 

• Matric 
• At least 2 years sales experience 
• Minimum 1 year Discovery Life product knowledge 
• Minimum 1 year Discovery Insure product knowledge 
• Minimum 1 year Discovery Health product knowledge 
• Minimum 1 year Discovery Bank product knowledge 
• Minimum 1 year Discovery Invest product knowledge 
• PC literacy, email, word, excel (proficiency in MS Office) 
• Tertiary qualification an advantage 
• Essential NQF5 and RE5 qualification 
• COB Qualification 

Beneficial: 

• Tertiary qualification, particularly a business degree (or progress towards one) 
• Sound investment, life and other insurance knowledge 
• Broker consulting experience in the financial services industry 
• An understanding of financial planning

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 About the Role

• The purpose of this role in the FAIS Centre of Excellence is to provide administrative support to the compliance department and business as well as creating and maintaining the Representative Registers for all Discovery FSP’s.

 Key Outputs / Job Responsibilities may include but are not limited to:

• Conducting Pre-Employment for representatives
• Compiling Viabilities for representatives after all required documentation has been received
• Analysing feedback received for Credit, Criminal, Sequestration, Qualification, World Sanction, Trust Index, Raptor, Debarment, Paradigm, CMS and FSCA checks
• Liaising with various external vendors regarding Credit / Qualification checks (MIE & FSCA)
• Communicating to business and provide feedback on Pre-Employment
• Attending to general queries and provide feedback to business
• Adding of representatives at the FSCA and on Digiboard (Onboarding)
• Removing of representatives at the FSCA and Digiboard (Resignations)
• Adding and removing of categories on Digiboard and at the FSCA
• Requesting to open/close/suspend commission code for Reps according to registrations at FSCA
• Checking and processing Supervision Sign offs
• Supervision updates
• Analysis and updating of all competency requirements on representatives
• Conduct investigations related to representatives’ profiles and provide feedback to Business
• Transfers
• Personal updates
• Updating of CMS accreditation
• Send and follow up exemption applications to the FSCA
• Ensure information and documentation on Digiboard is updated including debarment notifications, annual attestations etc
• Manage and maintain work pool to prevent cases from going out of SLA

Qualifications & Work Experience

• Law Degree
• RE 5
• Working experience in a financial services compliance role and understanding of legislation is preferable

Technical Skills or Knowledge

• Strong listening and communication skills
• Work independently and as part of a team when required
• Support management in achievement of team objectives as well as the Centre of Excellence’s objectives
• Efficient time management skills, including quick turnaround time on work
• Attention to detail
• Knowledge of Business Procedures, Rules, Processes and Controls
• Accountability
• Pro-active
• Problem solving
• Discerning

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Key Purpose of the role

• The position is responsible for managing a smaller team, responsible for the day-to-day administration of the Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration team leader function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that the processes and procedures are implemented, maintained, and improved, to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively, and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. Create an environment that supports individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate, and inspire the team. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that day to day administration is accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 6 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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Key purpose

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for Discovery Bank employees, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Support and provide guidance and feedback to junior instructional designers within the team.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, team, or department. This includes proactive communication, updates, and timelines.
• Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.

Competencies

• Extensive experience in the application of the 6Ds methodology
• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Attention to detail
• Excellent project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Leadership skills.

Experience

The following qualifications and experience are required:

• At least two years Instructional Design experience.
• 2 years working experience in the same role. 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP).
• Knowledge and experience working in the financial services industry/with the Discovery Bank Product.
• Business related degree

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Job Description

• Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Role Overview

• The Chief of Staff / EA to the Chief Digital Officer (CDO) will serve as a trusted strategic advisor, operational integrator, and project driver across the CDO’s diverse portfolio—including Health Digital Products, Discovery Healthcare Services (DHCS), and Special Projects. The role is responsible for enabling the execution of the CDO’s priorities, driving strategic initiatives, and ensuring optimal communication, planning, and decision-making across teams and partners.

Key Outputs / Job Responsibilities

Strategic Support to the Chief Digital Officer

• Act as a thought partner to the CDO by contributing to strategic debate and shaping executive-level discussions.
• Prepare briefings, reports, and presentations for internal and external engagements.
• Manage the CDO’s strategic agenda and ensure alignment across the digital and healthcare services portfolios.

Strategy Execution & Initiative Management

• Translate strategic goals into actionable project plans and oversee execution, ensuring alignment with Discovery Health’s broader vision.
• Drive and/or manage cross-functional initiatives—especially where there is no clear business owner—ensuring milestones are met and value is delivered.
• Support the incubation, piloting, and scaling of new digital health products, services, and partnerships

Operational Excellence & Process Enablement

• Monitor and enhance key operational processes to improve execution and accountability across teams.
• Support performance tracking and reporting across the Digital Product and DHCS teams.
• Manage compliance reporting, governance, and audit preparations for both internal and external stakeholders.

Business Development & External Partnerships

• Support identification and pursuit of new growth opportunities with insurers, healthcare partners, and third-party service providers.
• Prepare proposals and investment cases for strategic partnerships or business model innovations.

Communications & Executive Deliverables

• Draft, edit, and refine executive-level communication including board presentations, thought leadership, internal updates, and public speeches.
• Coordinate message alignment across teams and contribute to strengthening the narrative around Discovery Health’s digital and healthcare services evolution.

Research, Analysis & Insights

• Lead or coordinate research on emerging trends in digital health, healthcare delivery models, and technology innovation.
• Provide decision-support analysis to the CDO and executive team on key strategic and operational issues.

Key Skills

Strategic Thinking & Analytical Ability

• Strong capacity to structure complex problems, interpret data, and synthesise insights to support high-impact decisions.
• Experience with business strategy, digital innovation, or operational improvement.

Project & Programme Management

• Proven ability to lead or coordinate cross-functional projects, manage multiple workstreams, and deliver outcomes against tight timelines.

Executive Communication

• Excellent written and verbal communication skills, with experience preparing executive-level materials including board presentations, strategy documents, and proposals.

Stakeholder Management

• Strong interpersonal skills to influence and collaborate with diverse internal and external stakeholders.

Business Acumen & Market Awareness

• Understanding of healthcare, technology, and/or service-based business models, with the ability to identify growth opportunities and evaluate business cases.

Digital Literacy

• Comfort with digital product environments, including familiarity with digital health platforms, agile ways of working, and analytics tools.

Personal Attributes

• High Integrity & Discretion
• Trusted to handle confidential matters and sensitive executive-level communications with professionalism.
• Resourcefulness & Proactivity
• Self-starter who anticipates needs, adapts to ambiguity, and independently drives solutions without always needing direction.
• Detail-Oriented Yet Strategic
• Able to switch seamlessly between big-picture thinking and tactical execution; delivers high-quality work at all levels of abstraction.
• Resilience & Emotional Intelligence
• Maintains composure under pressure, builds relationships with empathy, and thrives in a dynamic, fast-paced environment.
• Curiosity & Learning Orientation
• Constantly seeks to understand emerging trends in healthcare and technology; keen to grow within a complex, mission-driven organisation.

Education and Experience

• Relevant degree/s with a strong analytical or business focus, and a proven record of academic excellence (Actuarial, Engineering, Mathematics, Finance etc.)
• Client centred – senior level consulting experience within a top tier consulting firm such as McKinsey, Bain, and BCG etc.
• At least 3 - 5 years business experience
• Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery, and performance.