Openings at Fidelity Services Group

Overall purpose of the job:  

• The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.

 Duties & Responsibilities:

• Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
• Providing help to customers using Fidelity SecureDrive’s products and services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' fitment and scheduling problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
• Producing written information for customers relating to their fitments as well as telephonically
• Providing training to customers, either remotely or onsite, as required
• Setting up and providing usernames and passwords for customers
• Assisting customers through the setup process and training customers on the different features of the system
• Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
• Managing a large number of incoming calls and emails
• Address any issues/disputes from customers or clients as quickly and efficiently as possible
• Ensuring all customers are scheduled and fitted within the applicable timeframe and SLAs as set out by Fidelity SecureDrive
• Communicate with technicians to follow up with Scheduled jobs to ensure they are attended to accordingly.
• Reschedule of jobs where clients were unavailable or client called in to reschedule.
• Assist clients with De-Re Installation process and scheduling.
• Assist client with scheduling repairs on devices if and where required accordingly.

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Prior experience in Telematics advantageous
• Strong understanding of customer services management process
• Good knowledge of end to end supply chain and the impacts of demand on fitment schedule

Attributes:

• Patience
• Attentiveness
• Assertiveness
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment

Deadline:18th July,2025

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Job Description

• We are seeking a skilled Fitment Technician to join our team. The ideal candidate will have experience in installing and fitting automotive components or equipment. The Fitment Technician plays a crucial role in ensuring that all parts and components are properly assembled and installed for optimum performance.

Responsibilities:

• Perform assembly and installation of automotive components such as suspension systems, exhaust systems, brakes, and other parts.
• Follow work instructions and technical specifications to ensure proper fitment and alignment of components.
• Inspect and test components for quality and performance.
• Troubleshoot and resolve any issues related to fitment or installation.
• Provide excellent customer service by communicating effectively with clients and addressing their concerns or questions.
• Keep work areas clean and organized to maintain a safe and efficient work environment.

Requirements:

• Matric
• Previous experience as a Fitment Technician or in a related field
• Strong mechanical aptitude and hands-on experience with tools and equipment
• Attention to detail and the ability to follow instructions accurately
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Good communication skills and the ability to work well in a team
• Valid driver's license and reliable transportation

Deadline:18th July,2025

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Position Summary:

• Fidelity ADT seeks a highly motivated and experienced Growth and Attrition Specialist to join our team. The incumbent will be required to identify, initiate, maintain and grow effective community relationships in order to proactively and reactively support local growth strategies. Further this role will be directly responsible for developing and maintaining strong relationships with our key customers, identifying new business opportunities, and maximizing sales and profitability to grow our market share in their area of responsibility.

Key Responsibilities:

• Actively promoting and selling community solutions.
• Develop and implement strategic plans to drive sales growth and increase profitability.
• Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
• Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
• Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
• Identify emerging trends in the market and industry to identify new business opportunities.
• Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
• Negotiate contracts and pricing agreements with customers.
• Establish and maintain strong relationships with identified key customers.
• Attend community events, ensuring visibility of our brand in the area.
• Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
• Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
• Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
• Focus on identifying and overcoming obstacles
• Strategize on how to stay ahead of the curve
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide input into product development and marketing strategies based on customer feedback and market insights.
• Monitor and manage competitor activity.
• Analyze suburb specific information ie new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

• Diploma/Degree in Business Administration, Marketing, or a related field.

Skills, Attributes and Experience:

• Minimum of 5 years of experience in sales, marketing, or customer management roles.
• Proven track record of success in developing and managing customer relationships.
• Strong negotiation and communication skills.
• Ability to think strategically and solve complex problems.
• Experience in the consumer goods industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Proactive and solution orientated mindset
• Committed to quality and excellence
• This role requires flexible and extended working hours.

Deadline:18th July,2025

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The above position is vacant at Midrand, reporting to the CIT Claims Manager.

Key Performance Areas: (not totally inclusive): 

• Registering and processing of CIT claims on ICBM. 
• Receipt of CIT investigation dockets. 
• Constant communication with branches to address any claim queries or problems that the branches may need assistance with. 
• Processing, capturing, and updating the CIT claims on the ICBM system 
• Closing of the CIT claim files on ICBM. 
• Filing of all documents in the CIT claim files. 
• Forward correspondence to Branches requesting outstanding documents and information. 
• Distribution of weekly CIT claims report. 
• Assisting Management with duties as requested 
• Assisting and resolving of client and Branch queries relating to the Department 
• General office duties 

Deadline:31st July,2025

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Job Description

• The Credit Controller is responsible for managing the credit and collections processes of the business to ensure timely payments of outstanding invoices, reducing the risk of bad debt, and maintaining healthy cash flow. This role involves building strong relationships with customers, resolving payment issues, and working closely with internal departments to ensure accurate billing and account reconciliation. 

Minimum Requirements: 

• Matric Certificate and preferably a recognized credit control qualification. 
• At least 3 years’ experience and full knowledge in credit control and reconciliation. 
• Proficiency in Microsoft Office, especially Outlook and Excel, is essential. 
• Clear criminal record is mandatory - Pre-employment polygraph testing will be conducted 
• Must be fluent in English and Afrikaans. 
• Must have own transport. 

 Key Performance Areas: (not totally inclusive)  

• Perform full credit control functions: debt collection, reconciliations, account monitoring, and dispute resolution. 
• Prepare and submit accurate credit control reports as required. 
• Monitor overdue accounts and proactively follow up via email, phone, or meetings to ensure timely payments and maintain strong client relationships. 
• Accurately allocate and reconcile incoming payments in the accounting system. 
• Address invoice, statement, and payment queries promptly and professionally. 
• Maintain updated client records, contract details, and correspondence for compliance and account management. 
• Escalate high-risk accounts to management to mitigate bad debt. 
• Collaborate with sales, billing, and customer service teams to streamline invoicing and payments. 
• Support month-end closing and respond to audit queries on receivables. 
• Ensure adherence to internal credit control policies and procedures. 

Key Skills and Competencies: 

• Strong communication and negotiation skills. 
• High attention to detail and accuracy. 
• Ability to work under pressure and meet deadlines. 
• Good understanding of accounting principles and credit control practices. 
• Proficiency in Microsoft Excel and accounting software (SAP experience will be beneficial). 
• Problem-solving skills and a proactive approach to resolving issues. 
• Ability to work independently as well as collaboratively within a team environment. 

Deadline:31st July,2025