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The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Purpose
Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Key Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
- Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
Risk Management:
- Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Requirements
- NQF level 4 (Grade 12) or equivalent.
- 3 Years' Experience in Retail (Management Experience Advantageous).
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade.
- Brand, customer service , cellular, mobile, new accounts, and insurance product understanding
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Your purpose
- Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.
key responsibilities:
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.
What are the requirements?
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales & service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
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Purpose
You will be responsible for leading a team of associates to minimize bad debt write off. Your key focus of this role will include motivating associates to achieve targets, assessing their performance, and providing support to management in the areas of recruitment and learning and development.
key responsibilities
- Effectively plan, lead and organize the Collection team to ensure individual and team targets and objectives are achieved.
- Effectively communicates deadlines and targets to associates.
- Successfully conducts team meetings to update members on best practices and continuing expectations.
- Ensures that all the associates’ attendance and punctuality is monitored.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
- Ensures that feedback received from the QA department in terms of call quality is noted, addressed with the agent concerned and monitored going forward.
- Assists management with hiring processes and new associates training.
- Effectively reports, records and maintains a log in terms of system problems, telephony issues and down times.
- Develops strategies to promote associates adherence to divisional culture and performance goals.
- Ensure quality, friendly, consistent interaction when dealing with customers and stores.
Requirements
- Grade 12
- 3-5 years Collections experience
- Minimum 1 year Team Leader experience or in a similar role.
- Strong leadership skills
- Strong Relationship Building
- Customer Service Skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Knowledge of POPI Act
- Excellent communication skills in English (Written & verbal)
- Computer literate (MS Word, MS Excel, MS Outlook)
- Must be able to work from 14:00pm to 20:00pm, Saturdays and possibly public holidays.
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The Floor Supervisor will be responsible for:
- Supporting the Store Manager in driving Sales and Turnover
- Creating and delivering an excellent customer shopping experience
- Motivating and inspiring your team members to work hard and push for sales
Our key minimum requirements
- Grade 12
- 1 year of Supervisory experience is required in this role, experience leading a team will be an added advantage
- A passion for homeware
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Purpose
Essentially, you will be responsible for ensuring that the products allocated to the online store have the correct information and are launched online in time to ensure products appear correctly. Demonstrating creativity and a good business mind set you will be in the position to create a virtual shopping experience for shoppers, providing key information and creating a perfect visual experience.
Key responsibilities
- The E-Retailer must ensure that merchandise visual presentation quality, style and application are captured in such a way that it optimises the sale of the respective merchandise.
- The E-Retailer is responsible to create and load appropriate categorisation for each product category.
- Align launching on products with key campaign
- Management of the physical ecommerce store: in terms of fragmentation and clearance.
- Marketing integration by working closely with the Online Marketer which will assist to understand which products have led customers to our e-commerce store and their respective buying and browsing behavior.
- Sales accountability to the Brand Merchants to drive sales of their respective merchandise which will involve constant collaboration with the brand merchants.
Requirements
- Relevant Degree or Diploma
- Flair for fashion
- Highly motivated
- Strong team player
- Ability to work under pressure
- Deadline driven
- Ability to apply a business mind set recommended and apply changes for improvement
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Purpose
In this fast paced and progressive environment, you will be part of the marketing apparel production team where your role is to retouch and edit high end images coming through the studio from internal and external photographers.
Your role would include the following:
Key Responsibilities
- Colour correct, adjust exposure and contrast of images for media and online use.
- Ability to perform editing tasks such as skin retouching, texture blending, cropping and cloning.
- Resizing and saving images for high end media and online.
- Liaising with Photographers, Shoot Manager, Traffic and production.
- Create a streamlined work environment by following a online traffic flow.
- Strong attention to detail.
- Retouching a high volume of images on a daily basis.
Requirements
- Degree / Diploma in Graphic Design or Photography
- 1 2 years’ experience in retouching
- Proficient in Adobe Photoshop and Adobe Bridge
- Strong Organizational skills
- Passion for fashion photography and image retouching
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Purpose
We are looking for a dynamic go-getter to chase Low Cost Pricing across the world through desk top sourcing/factory visits and at source . This person is going to assist in flying the price/ value flag and increasing the opening price point contributions their purpose is to delight the customer with well-priced product lines to take on the low LSM competitors. Ideal candidate should be driven, adaptable and agile.
To ensure the provision of world- class sourcing of merchandise and suppliers to support the merchandise strategy and eliminate unnecessary cost thereby delivering best value to delight our customers.
Key responsibilities
Analysis:
- Monitor and analyse key metrics across the sourcing value chain in order to measure supplier performance and highlight potential risks to the business
Strategy:
- Participate in developing and implementing a short and long term Resource strategy to support the business strategy and merchandise direction. Achieve Company % contribution of opportunistic stocks.
Critical Path Management:
- Oversee the critical path management up to handover to forwarder date in order to ensure on time delivery of merchandise and correct product execution. Work closely with the merch team on finding proactive solutions to mitigate any delivery delay impact on the business. Partner with respective merchants in reacting to the trading environment in order to maximise sales
Supplier Management:
- Build strategic supplier relationships and identify new partnerships for long term sustainability. Research and provide new vendor solutions in line with business requirements in order to contribute to the Company's profitability. Research new supplier territories in order to ensure that we are sourcing competitively. Assist and guide new vendors in understanding of our requirements, policies and procedures
Procurement:
- Drive low-cost sourcing against strategic KPI's for the division, both factory visits/ desk top sourcing as well as Trade shows. Re-engineer product for lower costs where necessary while still maintaining required standards. Focus on opportunistic stock parcels to drive value. Negotiate preferred payment terms with suppliers.
Critical Path Management:
- Oversee the critical path management up to handover to forwarder date in order to ensure on time delivery of merchandise and correct product execution. Work closely with the merch team on finding proactive solutions to mitigate any delivery delay impact on the business. Partner with respective merchants in reacting to the trading environment in order to maximise sales.
Research:
- Identify key value price points in the market, low cost source through new county of origin to maximise value positioning in the market through both Stock purchases as well as Fresh production opportunities
Requirements
Education:
- Any relevant degree or diploma
Experience:
- 1 years - 2years Retail Buying Experience
Specific knowledge:
- Negotiation skills
- Presentation skills
- Relationship management
- Effective Communication
- Cultural sensitivity awareness;
- Product construction
- Fabric and Material understanding
- Manufacturing and Production processes
- Costing
- Raw material pricing
- Exchange rate awareness
- Global sourcing trends
- Shipping and importing processes
- Production and shipping lead-time knowledge by country and product type
- Analytical thinking
Business understanding:
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Purpose
- Execute attractive visual displays throughout the store within the Visual merchandise standards set out by the Ops visual team to enhance the customer experience and maximize sales.
Key responsibilities
Visual Merchandising:
- Ensure Visual Guide & weekly windows BIL's (Business Instructional letter) are implemented onto the sales floor to enhance visual appearance by bringing in all aspects such as drive aisles, windows and sales floor fixtures with clear identification of product and price. Ensure all mentioned is as per Visual merchandise standards.
In-store Visual Displays & Mannequins:
- Responsible for all in-store marketing & visual material, signage, mannequins, etc.as well as dressing of mannequins as set out in the visual guidelines & BIL's. Ensure all are safely housed with easy accessibility and that the store has sufficient signage and price points.
Communication:
- Ensure all Visual Merchandise Guides, Windows, Drive Aisles and Promotions are viewed and instore images of completed tasks are sent to the Area Visual Co-ordinator. Responsible for establishing and creating a good working relationship between Support Centre Visual team and store and giving regular feedback to Operations Management.
Promotions:
- Ensure all promotions are implemented correctly demonstrating product, price, value offering, product intrinsic in the most visually attractive and easily identifiable manner for the customers.
Sales & Customer Service:
- Drive sales and basket size through engaging and serving the customer with product knowledge (incl. co-ordination, benefits, handling care etc.) and promoting add-ons.
Key requirements
Education:
- NQF Level 4 (Grade 12) or equivalent.
Experience:
- Past experience in working in retail, first-hand experience with in-store merchandising
Knowledge/ Skills:
- Creative skills.
- Communication skills.
- Computer literacy.
- Business understanding of Retail trade, Milady's customer and product.
Method of Application
Use the link(s) below to apply on company website.
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