Opportunities at Pernod Ricard

We are searching for a seasoned studio manager, with a #Gamechanger spirit, that will be part of the Digital & Media team of the business.

You'll manage day to day design & resourcing across the studio team, allocating relevant creatives to campaigns based on capacity, requirements, skill set and budget. You will have autonomy to implement effective tools and processes, and ensure we are working smarter. You’ll be trusted to design and build the studio workflows from the ground up, working closely with Brand leads, Trade leads, Digital leads in South Africa, South Central Africa, East Africa & West Africa - who represent all areas of the business.

Key Duties and Responsibilities

Studio manager with design and layout experience, as well as video editing, social media creative, programmatic digital creative (DCO), content production & creative direction.

Summary of the role:

• Collaborate with internal teams (both local and International) to create brand assets for use in print, social media and for e-commerce platforms across all brand portfolios for use within various markets
• Print design (Including P.O.S)
• OOH
• Packaging
• All digital media – incl. mailers, statics & video (editing & animation)
• Present design proofs to trade representatives, digital & media team, or brand managers for approval
• Brainstorm and execute all visual design stages from brief to concept, to final hand-over and go-live
• Follow Brand Guidelines and/or adapt for the Sub-Saharan markets
• Stay up-to-date with industry developments and trends
• Time logging, project management and liaising with marketing teams through Mixologic

Strategy

• Keep up to date with the latest trends in digital industry and how they relate to content generation & production.
• Be well versed in design tech & tools as well as be able to implement the required controls put in place to help us protect our brands.
• Able to interpret the data provided by analytics platforms in order to optimise and provide actionable insights and recommendations for better content production
• Attend training sessions and/or events as determined by your line manager
• Attain and maintain any certifications as outlined by your line manager
• Show casing the Mix work to the business – quarterly recaps

Operations

• End to end brief / project management
• Liaising with stakeholders to understand brief / project needs
• Understanding of the ad formats and targeting options offered by all major biddable platforms, how they are used to achieve brand objectives and how to implement them.
• Receive briefs and allocate to designers / freelancers and ensure delivery of completed job
• You will be required to manage and control studio budget for tools, licenses, freelancers etc.
• Proofing and reviewing designs and checking documents before they are sent off
• Assisting on the creative production side when needed and meeting with team members for feedback
• Creating and implement monthly deadlines, project goals, expectations and workflows to ensure a smooth production process with on-time delivery
• Manage cross-expertise resources on multiple projects and customers, updating key stakeholders on supply, progress and blockers.
• Facilitating and leading continual planning processes with solid understanding of business requirements, timelines and quality assurance.
• Solid depth of experience within an in-house marketing environment or large Marketing agency environment.

Relationship Management

• Maintain a sustainable positive relationship with internal & external teams, locally
• Grow & nurture positive relationships in East Africa, West Africa & South-Central Africa
• Reviewing feedback and taking positive steps to address concerns.
• Attend brand meetings/events as and when required as well as effectively communicate over email, IM or telephonically when needed.
• Post campaign analysis quarterly & annual business reviews – across brands

Key Competencies and Experience

• 5 years of proven experience as a designer or similar role
• Project management frameworks, prioritization & resource allocation
• Quality assurance – ability to anticipate & mitigate issues
• Research & implementation across applicable design tools & tech – super user
• Traffic management tools & tech
• Experience with large brands and blue-chip accounts
• Ensuring compliance on regulatory bodies in markets
• Excellent art direction skills and must be able to take design direction
• Willingness to travel on the Africa continent for production & creative immersion

Upskilling

• Assist with upskilling by hosting training sessions where required
• Expand local skillsets by sharing best practices, trends & opportunities

Brand libraries & tools

• Ensure up to date Brand CI’s are implemented from global brand libraries
• Work closely with creative content managers from each brand company (where applicable)

Profile

• Good presentation and excellent communication skills, positive mindset
• Ability to listen, understand and work under pressure, bold & agile
• Strong Influencing and convincing skills, proactive & curious
• Data driven with high analytical skills
• Self-Motivated and Organized with a keen eye for detail
• Collaborative & open to feedback, comfortable in dynamic & fast paced environments

Experience

• Project management qualification preferred
• Full-service design: + 5 years relevant experience
• Content production: + 5 years relevant experience
• Traffic management & optimization: + 3 years relevant experience

Closing Date: 22nd, July 2022

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Key Duties and Responsibilities

• Assisting with development and implementation of CRM, digital marketing and data strategies.
• Assisting with implementation and coordination of CRM and consumer-centric initiatives across different brands in SA and SSA markets.
• Supporting brands/markets on CRM (recruitment/activation tactics) and eCommerce (conversion/eRetail strategy) initiatives.
• Growing, activating, engaging and retaining new consumers aligned with global data-driven strategy.
• Working with media and digital teams to interrogate consumer data in line with 1st and 2nd party data collection, analysis and strategy.
• Integrating and utilising owned and 2nd and 3rd party data to aid retargeting and remarketing initiatives.
• Understanding of consumer journeys and marketing automation, categorisation and segmentation of consumer data.
• Keeping abreast of new digital marketing, data and CRM trends, and communicating results of market research studies, use cases and best practices.
• Understanding and ensuring compliance and alignment of all digital marketing initiatives with data privacy laws both locally and internationally (GDPR/POPIA).
• Analysing CRM and digital KPIs, identifying optimisations and adapting CRM initiatives.
• Working with marketing, sales and IT teams in the holistic implementation of digital acceleration and transformation initiatives.
• SEO implementation and optimization experience preferred.

Key Competencies and Experience

Knowledge, Skills and Attributes

• Marketing campaign and performance management/metrics/KPIs
• Consumer journeys/lifecycle programs/triggered communications/omni-channel approach
• Consumer relationship management/loyalty, incentives and rewards programs
• Data analysis: data mining/web analytics/BI techniques and tools/consumer insights
• CRM communication, activation, engagement and retention strategies
• Familiarity with: CRM and digital marketing best practices/CRM tools (Salesforce Marketing Cloud)/content management systems (Wordpress)
• Content and website strategy: copywriting for different digital marketing channels
• Familiarity with GDPR and POPIA law: auditing/compliance

Qualifications and Experience

• Tertiary qualification, preferably in marketing or business
• Minimum of 3 years’ in a CRM role

Closing Date: 22nd, July 2022

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BRAND HOME MANAGEMENT

Front Of House Management

• Manage, Coach, develop and inspire the brand home front of house team for best-in-class execution and consumer experiences with clear guidelines and deliverables
• Manage the day to day running and operational protocols of the Inverroche brand home
• Implement the Brand Guidelines in all guests facing locations within the brand home
• Develop and execute efficient ways of working to deliver industry leading service levels and execution standards
• Implement a professional working schedule for the staff, with clear and efficient procedures for better ways of working
• Drive internal culture to build excitement and look for ways to celebrate successes and company milestones
• Ensure consistency between the Brand Home site with the brands image and positioning in the market
• Benchmark against competitors, luxury environments and other hospitality/tourism innovations
• Must have the Ability to personally present and couch on all the Inverroche Experiences at the Brand Home (Tastings, Gin Schools, Etc.)

Hospitality Management  

• Ensure that every single guest that leaves the brand home is a new advocate of Inverroche!
• Create and execute bespoke events for key periods and occasions – with a strong focus on seasonal periods
• Work with Pernod Ricard teams to host key customers and VIPs at the brand home
• Manage and execute our bespoke Gin Academy in line with the marketing teams
• Execute a “conscious luxury” food & beverage program that incentivizes our guests to spend more time and money at the brand home
• Re-define and maintain the standards of our brand home experiences (Tours, tastings, programs, retreats, packages, etc.)
• Evolve the distillery into a “Fine Dining” Restaurant mind set

Brand Home

• Implement an efficient and calculated consumer journey blueprint, highlighting all the key touchpoints and objectives
• Preserve, strengthen and highlight the heritage of Inverroche within the brand home
• Digitalize the archives and highlight the brand stories
• Delivery Luxury merchandising standards in all areas of the brand home
• Work closely with the IR brand team to ensure that the Brand Home is fully on brand, supporting new brand initiatives and product launches, with innovation and digital at the heart, while suggesting new opportunities and activities to drive incremental business results
• Manage the Brand Home shop and retails standards 
• Implement a personalization & customization program for the Inverroche Brand Home Shop
• Management of all the brand home Point of sale and apply inventory controls
• Adapt consumer experiences to be in line with the Inverroche Brand Heart
• Work closely with the Global Brand Homes Team to ensure alignment with the Group Vision

Community Leadership

• Work with Lorna Scott, Founder and CEO to identify and collaborate with Community Leaders in the Hessequa region
• Work with PRSA to identify and support key On-trade venues within the Stilbaai area to activate Inverroche. Inverroche to be the most visible brand in the Stilbaai area
• Work with the local community to ensure Inverroche participates in Strategic events and occasions
• Identify Opportunities for Inverroche to increase awareness and build relationships
• Drive the Sustainability & Responsibility principals at every touch point within the business

EMPLOYEE MANAGEMENT

Recruit and manage Talented Employees

• Structure and resourcing levels consistently evaluated.
• Job descriptions are relevant and up to date
• Vacancies filled in line with policies, equity targets, headcount, and budget
• Manage and execute Succession plans
• Guarantee a high level of engagement, motivation, and implication
• Determine appropriate levels of temporary staff required for seasonal periods

Develop Employees

• Implement suitable development opportunities and training
• Individual Development plans for all staff to maximise growth potential
• Training consistently applied
• Promotions recommended where appropriate

FINANCE / BUDGET

Finance Management

• Accurate Food and Beverage Costing (GP Management)
• Forecast annual marketing budget and operational expenses
• Forecast Annual Sales numbers
• Budget compiled and approved in line with organisational growth ambitions, and according to internal and group reporting timelines
• Manage costs against approved budget within marketing arena
• Potential areas of saving and optimisation highlighted
• Expenditure aligns with budget
• Recording stock procurement and transfers on the ERP system
• Meaningful variance analysis reports provided
• Set and drive revenue targets for the brand home – Ensuring a profitable P&L
• Mange Inventory and stock levels for all consumables
• Design a CRM programme to ensure data capture, visitor tracking and consumer engagement

Closing Date: 18th, July 2022

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Job Purpose

• Accountable for end-to-end logistics flow from:

1. local logistics from main warehouses to secondary warehouses
2. local logistics from warehouses to customers

• Supports the Logistics strategy which will drive effective customer service, profitability, and logistics network optimization, by managing all service providers optimally.
• Own the service level agreements both internally and externally with Logistics and Warehousing 3PLs
• Ensure logistics compliance of all controls and financial disciplines including health and safety.
• Satisfy all logistical reporting requirements
• Ensure the effective management of inventory and assets

Key Duties and Responsibilities

Service Delivery

• Data captured accurately by the warehouses
• Service delivery reports provided according to agreed format
• Reasons for credit returns analysed and followed up
• Disputes regarding accuracy of data are investigated
• Disputes regarding accuracy of data are minimised
• Improved customer service levels
• Provide service according to agreed standards and KPI’S
• Ensure deliveries are on time in full
• Ensure all processes are always followed and adhered to
• Continuous optimisation efforts through logistics footprint assessments.

IBT + Duty Payment planning

• Accountable for monthly IBT and Duty payment planning based on planning parameters and sales forecast.
• Accountable for annual budget/LE setting for IBT and Duty Payments Setting and ensure Risk and Opportunities are reported and managed accordingly.

Financial and budget management

• Set calendarization of budgets and reporting internally and externally (Duties for Clearing Agents)
• Accountable for Plan vs Budget/LE (Latest Estimate) reporting for IBT and Duties, standard costing lines, roadhaul, armed escorts, airfreights in volume and value (Cost-to-Serve) with accompanying commentary and corrective action plans.

Budget Setting

• CTS (Cost -to-Serve) – IBT’s, Disbursements and ad hoc budgets
• Duty Payment Budgets to Clearing Agents

Stakeholder relationship management accountability

• Manage relationship with Clearing Agents
• Monthly S&OP (CBP) meetings
• Commercial Weekly and Monthly Reviews
• Regional Key account Management
• Warehouse and Distribution 3PL Contract and Relationship Management

Reporting Accountability

• Accountable for plan vs actual for IBT and Duties
• R&O on CTS (Disbursement, duties, IBT, roadhaul, armed escorts, standard costing – 3PL lines)
• Service Delivery – CFR and OTIF
• IBT Actuals + Accruals
• Open Indents Reporting

Reporting Accountability

• Ensure successful implementation and roll-out of planning tool – Anaplan DDMRP

Key Competencies and Experience

Knowledge, Skills and Attributes:

• Functional and Technical Competencies:
• Valid Driver’s License
• Advanced problem-solving and analysis skills.
• Superior oral and written communication skills.
• High level of organization and detail-orientation.
• Freight Management, Import/Export Procedures, Warehouse/Delivery, Pipeline Concept and Operations.
• FGI/SKU Management, IT, Company and Product Knowledge, Operational Policy and Procedures.
• Microsoft Office (Word, Excel, PowerPoint).
• Adobe.
• Reporting: Qlikview/Power BI
• Strong knowledge of Excel spreadsheet, database, and presentation software.

Behavioural Competencies:

• Building and Maintaining Collaborative Relationships
• Teamwork
• Quality Orientation
• Influencing Skills
• Commercial Awareness

Sustainability and Responsibility and Public Affairs:

• Drive self and team participation in all S & R initiatives.
• Ensure self and team compliance to all Group Initiatives including.
• MOOCs.
• Code of Business Conduct.
• Code of Commercial Communication (sales and marketing).

Qualifications and Experience:

• National Diploma in Supply Chain and/or Logistics or similar
• 5 years relevant experience in a Logistics/ Planning role in a FMCG environment

Closing Date: 20th, July 2022