Job Openings at MTN

Mission/ Core purpose of the Job:

• To provide administrative support services and general support by ensuring the effective and efficient management and co-ordination of the workflow within and from the office of the Executive in MTN and thus contribute to the smooth operation of the department.
• The ideal individual will have the ability to exercise good judgement in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
• Context: (Global influences, environmental / industry demands, organizational mission, etc.)
• Rapid growth and expansion of MTN operations.
• An evolving macro-economic environment both local and international.
• Shifting phase of evolution in organization life cycle.
• Company Mission, policies and procedures.
• MTN business plan.Company objectives for level and quality of service.The increasing need for skills enhancement and development.
• Locally available skills and manpower.
• Increased need to relate with several parts and at all levels within and outside MTN.

Key Performance Areas:

• Core, essential responsibilities / outputs of the position (KPA's)

Role Complexity:

• Proactively manage the assigned Executive diary, and seamlessly plan his/her itinerary, schedule and meetings.
• Liaise with Finance Expenditure to ensure payments to third party suppliers in relation to expenses of the Executive office.
• Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
• Manage the day-to-day administration of the assigned Group Executive office and diary.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Write minutes of meetings and produce memos of such for review.
• Tactfully manage sensitive matters and information regarding peculiar issues within the department.
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Handle assigned Executive’s internal and external designated correspondence.
• Collate monthly activity reports from the different units within the assigned department for the exec’s review.
• Processes all requisitions for the Executive office.
• Performs quality control checks on Executive presentations, to ensure proper formatting and elimination of errors.
• Office Management – involve overseeing the work for other administrative employees under the Group Executive office, as well as making sure that everything is in place for the office to function smoothly. Tasks may include keeping up with office supply inventory, managing purchasing agreements and quotations, submitting expense claims etc.
• Respond to customer queries and requests on non-technical issues and escalate to the Exec when necessary.
• Coordinate the organization of social events connected to the Group Executive office. This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
• Make efficient travel arrangements for the Executive office. Local and international, as well as personal travel.
• Discretion – EA’s are privy to information that must be protected. Maintaining confidentiality and exercising discretion is essential for success in this type of role.
• Supervisory / Leadership / Managerial Complexity:
• Efficient self-supervision to ensure smooth running of the office.
• Lateral dimensions of the position
• Creativities (improvement/innovation inherent)
• Develop and maintain an effective and efficient document filing system (both electronic and manual).
• Develop and continually improve a document tracking system.
• Vulnerabilities (control span)
• Sensitivity of documents and information into and from the Group Executive office.
• Difficulty in document tracking.
• Equipment availability.
• Collaboration

Responsibility towards: 

• Direct reports:  None
• Matrix reports: None
• Key customers: Finance Personnel, Executive internal and external customers, Third party suppliers.
• Key suppliers:   Departmental administrators.
• Relations, etc:   Other PA s’ across the company, other Execs across the company
• Discretionary Space
• Independent thought and Judgment:
• Personal Initiative in scheduling assigned Exec’s appointments.

Authorities:

• Authority to endorse incoming correspondences - having no connection to financial commitment - on behalf of the assigned Executive.
• Access to the Executive online diary and email address(es).

Education:

• A good first degree preferably in Secretarial Administration.

Experience:

• At three years experience in an administrative capacity in a reputable company.
• Experience in administrative support for a top management personnel of a reputable company, with local and international operations.

Training:

• Customer care/focus.
• Effective communication skills.
• Effective business writing skills.
• Finance for non-finance persons.
• General Office administration and performance standards.
• Microsoft Office suite
• Department specific applications
• Competencies

Knowledge:

• Strong hands-on knowledge of Microsoft Office suite programs.
• Thorough knowledge of MTN general administration policies, including approval ceilings and jurisdiction.
• Importance of customer service orientation
• Skills / physical competencies:
• Good interpersonal relationships with different levels of management.
• Customer and service orientation.
• Maintains poise and confidence under pressure.
• Good communications skills.
• Ability to work with little or no supervision and produce excellent results.
• Excellent computer skills

Behavioural qualities:

• Integrity
• Confidence
• Team player
• Courteous
• Attention to detail
• Able to identify and conceal sensitive information.
• General working conditions
• (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
• Standard MTN working conditions.
• Open plan office
• Quality Standards
• Seamless scheduling of assigned Executive appointments.
• Turn around time of documents requiring assigned Executive attention.
• Well-organized and cost-efficient departmental events (internal and external).
• Error-free documentation process.
• Efficiency of filing system, and ease of retrieval of required documents.
• Average response time for enquiries from internal and external sources.
• Feedback from internal and external customers.

go to method of application »

Core purpose of the Job: 

To provide support to the Senior Manager: Commercial Finance Business Partner in conducting financial analysis, monitoring performance and results, generating in-depth analysis, insights and challenges for the Commercial Business Unit.

Key Job Responsibilities:

Decision Making and Business Case Management

• Assist in conducting financial modelling to support and govern all key commercial / financial activities across products/channels
• Maintain consistency for all business case / financial modelling (including modelling of price plans and products and services)
•  Provide input into the post implementation review analysis for every project / market propositions flighted to enable business pick up learning points
• Collaborate with the SM: Commercial Finance Business Partner in tracking the performance of promotions, products and services
• Provide advisory support on various proposals for investments, CAPEX and OPEX items aligned with Group practices
•  Monitor compliance of sub-division activities, models and business cases to the Group and Opco governance protocols and policies
•  Liaise with functional unit’s heads to agree on SLAs and manage the allocated Business Finance resources

Business Finance

• Work with the SM: Commercial Finance Business Partner in providing insight and recommendations into improving revenue performance across segments
• Understand and utilise the recommendations made into improving revenue performance across segments
• Provide financial data to business cases developed within units, monitor and report on progress of budget, plans and forecasts
• Participate in identifying commercial, business and risk issues identified and recommend solutions
• Ensure adherence to CAPEX governance processes

Acquisition and Retention

• Maintain the process for connection incentives (Acquisition costs) to enable the business to control the allocation/reallocation of acquisition costs
• Monitor the process of producing insightful analysis for Retention costs to enable optimal costs allocation for customer retention
• Report, manage and coordinate the Cost to Connect for the relevant (Prepaid / Postpaid / Digital) products / channels and ensure execution of ensuing decisions
• Support the forecasting and planning CBU A&R revenue and costs involved

Finance Performance Analysis and Management

• Use scenario analysis and modelling to arrive at realistic and planned targets for achievement
• Provide data to be used in the development of the Profit and Loss (P&L) for each Channel to enable assessment of standalone performance of each Sales Channel
• Work with the product team to manage product costs profile through life cycle and pipeline
• Monitor the commissions payment across all products/channels to ensure consistency and reflection of each channel peculiarities
• Conduct forecasting, planning and reporting for all products/channel on an ongoing basis and providing reporting insights
• Monitor the position of working capital elements for the channel

Governance

Tactical meetings

• Participate and provide input into tactical meetings
• Report and engage at General Manager level
• Participate in any other cross-functional tactical meetings

Escalations

• Provide input and recommendations / escalate serious issues to ensure all actions are aligned to the business plan and strategic intent
• Escalate complex issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Contribute towards generating solutions to issues that require formal resolution

Reporting

• Assume responsibility for daily, weekly and monthly revenue and non-financial performance reporting for products/channels
• Oversee overall financial commentaries based on business commentaries, and recommend value-adding solutions to problem areas identified
• Execute standard KPI reports for the product/channel
• Develop and submit reports for the Senior Manager(SM) addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making

Risk Identification

•  Analyse commercial contracts and identify potential risks for the business
• Ensure that policies, procedures and guidelines are being followed by the business
• Contribute towards ways of reducing business risk
•  Assist BU to implement and deploy an operational risk strategy, which may include services such as: operational risk governance/framework development, risk and control self-assessments and key risk indicator processes
• Recommend methods to improve internal risk systems and models in the business unit

Minimum & Preferred Requirements

Education / Business Degree:

• Minimum of 4 year degree in Commerce/Finance or related
• CA / ACMA (CIMA) / Actuarial Science preferred
• MBA / Masters advantageous

Work Experience

• Minimum of 5 years’ experience in Finance and commercial functions
• Sound Telecommunications commercial knowledge and experience
• Planning, Reporting and Performance Management experience
• Experience working in a medium to large organisation

Any other specifications:

Advanced knowledge of Excel, power-point and financial systems

IFRS / GAAP knowledge essential