Recent Vacancies at Discovery Limited

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Acquisition & Billings portfolio:

• Follow a medium complexity XML structure, understand customer requirements
• Understand customer requirements
• If required, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• Review the functional requirements with the customer
• Obtain sign-off on developed templates
• Update and complete tasks logged on the Trending document repository and Jira project board
• Review the approved specification
• If required, revert back to customer or other stakeholders if technical issues require business decisions in order to proceed
• Answer queries from the development team (E.g. Java development team)
• Check that the solution is uploaded correctly in Development environment
• When required, make configuration settings/updates, version number changes to the template.
• Conduct post go live check
• Respond to incidents escalated  
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• During go-live, provide end user support if required
• Be on standby for possible customer issues during go-live.
• During go-live, participate in the resolution of serious errors by implementing emergency changes

Competencies:

The successful candidate must demonstrate the following competencies:

• Proactive distribution of value-add research to team
• Stakeholder relationship management 
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision
• Passionate about technology and development
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines 
• Strong analytical and problem solving skills
• Able to deal with complexity and migrate between detailed and high level requirements
• Excellent written and verbal communication skills

Education and Experience

• Relevant IT degree level education (BCom, BSc or National Diploma in information systems or computer science) 
• Matric with English and Mathematics 
• Minimum of 3+ years’ experience in similar role
• Experience with XML SPY, XSL - FO, HTML, Transform, 
• Strong experience in ITIL (Incident, Change, Release, Problem Management), CMMI, PCMM
• Experience in SQL queries, entity diagram mapping, solution architecture and process mapping
• Exposure to Agile methodology
• Beneficial experience in Functional Testing
• Beneficial experience in DSY product knowledge

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Key Outputs / Job Responsibilities may include but are not limited to:

• Work closely with architects, senior developers, and other team members to solve problems and support existing code bases.
• Work closely with product owners and production support analysts to analyze and understand the business requirements and business case, in order to produce simple, cost effective and innovative solution designs.
• Maintain the system in production and provide support in the form of query resolution, data fixes, and defect fixes.
• Take full accountability to solve a problem from start to finish by either directly fixing the issue or coordinating and tracking with others to make sure resolution is expedient.
• Assisting in the creation/support/maintenance of lower development environments including Test and Staging.
• Support Role (including weekend support) is required on a rotational cycle
• Implement the designed solutions in the required development language (typically Java) in accordance with the Vitality Global standards, processes, tools and frameworks
• Testing the quality of produced software thoroughly through participation in code reviews, the use of static code analysis tools, creation and execution of unit tests, functional regression tests, load tests and stress tests and evaluating the results of performance metrics collected on the software.
• Participate in proof of concepts, JAD sessions, estimation, and costing sessions
• Participate in the process of reviewing code for consistent application of standards, logic and effective use of libraries and reusable aspects of the application
• Driving the skills development of team members, coaching of team members for performance and coaching on career development, recruitment, staff training, performance management, etc.

Work Experience

• 5+ years of relevant development experience
• Experience developing and maintaining production web applications
• Demonstrated teamwork and co-operation

Advantageous

• Structured and analytical problem solver
• High standards for delivery
• Software testing pack design, functional testing
• Clean code thinking
• Self-driven, proactive

Education / Qualifications / Accreditations with Professional Body

• Bachelor’s Degree in Computer Science or other IT related field
• SAFe certifications

Technical Skills or Knowledge:

• Java
• SQL
• REST
• Junit
• Agile software Development
• Proficiency in at least 1 Web Application Server (WildFly, JBoss, WebLogic, Tomcat, etc)
• Spring
• JMS
• HTML / XML / JSON / JavaScript
• JavaScript
• ELK Stack
• Kafka
• Microservices

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Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)
• No previous financial planning experience necessary but will be beneficial.

Important Information about the Role:

• Own vehicle essential
• Gauteng based working from home (office allowance offered) or office based in Pretoria and Johannesburg.
• Full product training & financial planning training offered.
• Ongoing support and assistance from business development managers.
• Be willing to be part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered.

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Areas of responsibility may include but not limited to:

Relationship Management & Networking

• Ensuring alignment between system capability and business requirements, and building trust with clients by displaying technical & managerial competence
• Understanding the technical and business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, Steerco, planning & strategy sessions, produce reporting.
• Acting as Consultant to the internal client where required
• Interfacing to other teams and squads in the greater Life Systems team
• Interfacing to external clients, vendors where required

Delivery and Support of Systems and Technology

• Management of activities within the SDLC using Agile Methodology
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues
• Provide support and guidance to business on best practice in the systems delivery process.

Technical capacity, quality and standards

• Ensures that the technical capacity exists for a particular set of systems, system features
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the execution of development
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM, SDLC standards, and Agile Methodology
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Management of projects

• Acting as a Project/Delivery Manager for selected projects / initiatives
• Delivering specific projects to produce internal or external capacity

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Personal Attributes and Skills

• Client Service Orientation
• Result driven
• Change Readiness
• Time Management
• Communication (written, verbal and listening)
• Creativeness
• Innovation
• Ability to deal with complexity
• Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

Minimum

• Tertiary degree (B. Engineer, B.Com, BSc)
• 5 years’ experience in software development for large commercial entities, or has demonstrated leadership capabilities
• 2 years’ experience managing a software development team

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Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Conduct special investigations into regulatory, legal and compliance issues.
• Consult and advise stakeholders on resolution of legal and compliance matters and on interpretation of the law.
• Resolve compliance issues by conducting thorough research into complicated compliance issues.
• Develop and review company policies, frameworks, processes.
• Maintain elevated levels of knowledge on legislation applicable to the financial services industry.
• Ensure all FSP returns including annual financial statements, levies and reporting obligations are submitted to the Regulator.
• Vetting of contracts and agreements, including consulting with legal firms where these activities are outsourced.
• Develop, maintain, and manage a contract library - prompt all with renewal and review notifications.
• Peruse and review legal and compliance guidance documents and ensure on-going management and review of documents, contracts and agreements.
• Evaluation of Internal Controls
• Remedial Action Development
• Project Administration Skills
• Data Management (Administration)
• Brilliant presentation, oral and written communication skills.
• Highly analytical with strong attention to detail.

Behavioural Competencies

• Directing People
• Inviting Feedback
• Embracing Change
• Team Working

Education and Experience

• Bachelor’s degree in law, finance, business management, or a related field.
• 3 – 5 years’ proven experience in a legal or compliance role.
• Post-graduate qualification in Compliance Management (advantageous)

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Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment ( This includes Hospital @ Home, Homecare etc.)
• Effective and accurate communication to all stakeholders:
• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes
• Onsite perception survey

Personal Attributes:

• Emotional Intelligence - Ability to understand, use, and manage emotions in positive ways to communicate effectively, empathise with others and defuse conflict.
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
• Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements will be advantageous

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

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Areas of responsibility may include but not limited to

• The successful candidate will be required to perform but not limited to the following key outputs in respect of the IT and Project risk portfolio:

Risk Identification and Assessment

• Identify potential IT-related risks (emerging and current) and vulnerabilities within the organisation's technology infrastructure, applications, and processes.
• Conduct detailed risk assessments and gap analyses to evaluate the impact and likelihood of identified risks.
• Collaborate with IT teams and business units to understand and document risk factors and controls.

Risk Management and Mitigation

• Develop and implement risk management strategies, frameworks, and procedures to address identified risks effectively.
• Work with relevant teams to identify IT controls or processes that requires enhancement, thereby ensuring they align with the organisation's risk appetite and industry standards.
• Provide guidance on and challenge business’ risk mitigation strategies and control implementations to minimize exposure to IT risks.
• Assist business’ in designing and implementing KRIs aligned to the organisation’s risk appetite that would facilitate the escalation of material IT related risks.  

Compliance and Regulatory Oversight

• Stay updated with industry regulations, standards, and best practices related to IT risk management and data protection.
• Ensure the organization's IT practices and controls comply with relevant laws, regulations, and contractual obligations.
• Collaborate with compliance and legal teams to address any IT risk-related compliance issues.

Incident Response and Recovery

• Review the effectiveness of the testing performed related to incident/ recovery response plans for IT-related security breaches or disruptions.
• Conduct post-incident reviews to identify lessons learned and areas for improvement.

Training and Awareness

• Organise and deliver training sessions for employees, educating them about IT risks, based on security best practices, and their role in risk management.
• Raise awareness within the organisation about the importance of IT risk management and maintaining a security-conscious culture.

Reporting and Communication

• Prepare and present comprehensive reports on IT risk assessments, trends, and mitigation efforts as well as aggregated reporting on key information to senior management and relevant stakeholders.
• Communicate complex IT risk concepts to non-technical audiences effectively.

3rd Party Risk Management

• Evaluate and assess IT risks associated with third-party vendors and service providers.
• Collaborate with procurement and legal teams to ensure vendors comply with IT security and risk management requirements.

Education and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• A master's degree or relevant certifications (e.g., CISA, CISSP, CRISC) may be preferred. 
• Proven experience (typically 5+ years) in IT risk management, information security, or a related field, with at least some years in a senior or leadership capacity.
• In-depth knowledge of IT risk management frameworks, methodologies, and best practices.
• Familiarity with relevant regulations and standards (e.g., ISO 27001, NIST, GDPR/POPIA) and their application in IT risk management.
• Strong analytical skills and the ability to assess complex IT systems and processes for potential risks.
• Excellent communication and presentation skills to interact with stakeholders at various levels of the organisation.
• Demonstrated ability to work independently, lead cross-functional teams, and handle multiple priorities simultaneously.
• A proactive approach to risk identification and a continuous improvement mindset.
• Advanced knowledge of Excel, Word, PowerPoint, Power BI, and Teams

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Areas of responsibility may include but not limited to;

• Responsible for relationship building with Claims Procurement partners and to maintain these relationships for the duration of the partnership with Discovery Insure
• Regular partner engagements, including all relevant stakeholders
• Assist partners to manage their KPA’s such as MBR scores, complaint ratio and sufficient usage of the Discovery Insure procurement portal to manage work in progress and to request payments within set timeframes.
• Ensure that partners abide by the SLA’s.
• Training and support on Procurement policies

Skills

• Relationship Building
• Conflict Handling
• Attention to detail
• Communication
• Assertiveness
• Accountability
• Short term Insurance Claims fulfillment process

Education

• Matric (Essential)
• Tertiary qualification (Diploma or Degree) in related field is advantageous.

Experience

• 2 years Short Term Insurance Claims experience in / 2 years Claims Short Term Supplier experience
• 2 years Non-Motor supplier relationship management experience e.g. buildings, plumbing etc

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Areas of responsibility may include but not limited to;

• Interact with Business Analysts and Systems Architects to understand data sources.
• Interact with business to gather and understand requirements.
• Write code to be used in the reports and dashboards.
• Develop final asset (report, cube, dynamic/static dashboard) using Microsoft reporting tools.
• Cognos skillset is an added advantage.
• Perform unit testing.
• Debug and troubleshoot issues raised by our stakeholders.
• Mentor juniors in team

Personal Attributes and Skills

• Exceptional analytical, conceptual thinking and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to understand Entity-Relationship diagrams.
• Strong SQL query writing ability (across database environments e.g., Oracle, SQL Server etc)  - absolute must
• Strong report writing skills, preferably with Microsoft SSRS and Power BI. - advantageous
• Good team player
• Self-motivated
• Ability to mentor others

Education and Experience

• A minimum of 5 years’ experience as a Developer or a related field.
• Exceptional analytical, conceptual thinking and problem-solving skills.
• Excellent oral and written communication skills.
• Good exposure to T-SQL/PLSQL 
• Good exposure to SSRS and Power BI reporting tools.

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Areas of responsibility may include but not limited to:

• Solve problems. Your job is to unpack complex business needs to define, co-ordinate and deliver high impact through-the-funnel marketing, communications and brand solutions using multiple channels including above-the-line and digital channels.
• Provide expertise. You’ll be called on to give insights and best practice on marketing solutions to continue driving acquisition and growth for the business.
• Be creative. To solve these business needs, you’ll create integrated, best practice and creative solutions that are in line with the Discovery marketing model – and are consistent across all brands, businesses and communities
• Work across teams. You’ll collaborate closely with key stakeholders, including senior business people and cross-departmental teams, to help achieve company and business unit objectives.
• Build relationships. You’re also responsible for building and maintaining relationships with key business people, both at a strategic and operational level.
• Manage a budget. Enough said.
• Coach people to be as awesome as you are where needed.

Competencies;

Knowledge:

• You’re aware of different Discovery audiences, Discovery’s products and business processes.
• You know how to leverage various media channels, especially digital.
• You have agency experience – especially in design, media and advertising.
• You understand print and production processes, including timelines and costing 

Skill:

• You can communicate well in English – and you have strong writing and verbal communication skills.
• You can convert technical information into audience appropriate communication.
• You can influence and persuade people to get things done.
• You have strong project management skills.
• You can multitask on different projects.
• You can present and sell ideas.
• You’re a keen negotiator.
• You can make decisions under pressure.
• You can solve complex problems.
• You can build trusted partnerships.
• You’re an expert at managing conflict.
• You’re very good at managing trade-offs.
• You instil confidence in others.
• You can guide, develop and motivate others.

Attributes

• You have strong attention to detail.
• You’re all about solutions and can think outside of the box.
• You’re dynamic and energetic; flexible and adaptable
• You’re action orientated, tenacious and persistent, with a natural inclination to work hard.
• You have initiative – a self-starter who can work independently, but also collaborate well.
• You work calmly under pressure and provide answers and direction to others.
• You are people and relationship focused and seen as a trusted adviser by clients.
• You are confident and resilient; passionate, and empathetic.

Education and Experience

Qualifications

• Minimum 3-year undergraduate degree or diploma (BA or B.Com in Marketing or Communication)
• Postgraduate qualification in marketing is preferable

Experience

• Minimum of five years’ experience in Marketing or Communication, with three years in a management position.
• Experience in the financial services is preferred
• Experience in content marketing, product sales, advertising, rewards programmes, and client engagement would be advantageous

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Areas of responsibility may include but not limited to:

• Awareness of the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Perform audit in line with Audit Methodology and Audit Software requirements.
• Assist Senior Internal Auditor in preparation of engagement letter.
• Document systems descriptions and/or walkthroughs for the scope areas identified within the engagement letter.
• Obtain approval from business for documented system descriptions and/or walkthroughs.
• To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports.
• Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology).
• Document risks and controls for the scope areas identified within the engagement letter.
• Obtain approval from business for documented risks and controls.
• Prepare test procedures for adequate controls.
• Perform fieldwork testing.
• Draft working papers in line with GIA methodology
• Provide feedback to Senior Auditor / Audit Management regarding progress on activities.
• Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections.
• Escalate cases where feedback is not received.
• Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
• Confirm errors / control weaknesses identified with business prior to drafting observations.
• Draft observations for confirmed errors / weakness and rate observations
• Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
• Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate.
• Update Audit Software with all required information and sign off working papers.
• Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
• Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
• Timely capturing of billable time, proactively managing output and productivity of 90%
• Share business related knowledge with team.
• Implement training and learnings within audit work, to ensure continued enhancement and quality.

Education and Experience

• National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
• Studying towards or in possession of the relevant B Comm Degree
• Studying towards CIA, CCSA, CFSA
• Preferable experience in the Financial Services Industry
• 2-3 years experience in Internal Audit