Recuitment Opportunities at Huntswood

Job Overview:

Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team. The candidate must have strong training and development experience. The successful candidate will be responsible for facilitating training in a physical environment on site.

Job Responsibilities:

• Partnering with Clients
• Assessing performance needs
• Designing curricula/learning frameworks
• Designing learning experiences
• Facilitating Learning
• Supporting transfer of learning
• Evaluating Learning

Job Requirements:

• Matric
• Human Resource or L&D qualification advantageous
• Minimum 3-5 years of experience in the same/similar role

Skills Required:

• Verbal and written communication skills
• Articulation
• Conflict management

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

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Job Overview:

Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team. The candidate must have strong training and development experience. The successful candidate will be responsible for facilitating training in a physical environment on site.

Job Responsibilities:

• Partnering with Clients
• Assessing performance needs
• Designing curricula/learning frameworks
• Designing learning experiences
• Facilitating Learning
• Supporting transfer of learning
• Evaluating Learning

Job Requirements:

• Matric
• Human Resource or L&D qualification advantageous
• Minimum 3-5 years of experience in the same/similar role

Skills Required:

• Verbal and written communication skills
• Articulation
• Conflict management

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

go to method of application »

Job Overview:

Huntswood’s success relies on its computing facilities being available, effective, and efficient. This role is all about making them accessible and secure as well as useful. The purpose of the role of the Jr Security Engineer is to maintain and monitor the overall security of ‘back of house’ technologies and corporate systems. The role holder will be required to implement appropriate security and infrastructure technologies to deliver customer solutions and satisfaction, and to ensure all tools are configured and rules maintained.

Job Responsibilities:

• Implement automation through scripting to reduce false alerts, manual checks, increase productivity and accuracy
• Implement and monitor security measures for the protection of computer systems, networks and information.
• Identify and define system security weaknesses and requirements.
• Prepare, document and follow standard operating procedures and protocols.
• Configure and troubleshoot security infrastructure devices.
• Analyze new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
• Ensure that the company knows as much as possible, as quickly as possible about security incidents.
• Work positively with the other Technology teams to ensure end-to-end customer satisfaction with the technology services to employees.
• Ensure that tickets picked up are responded to quickly, professionally and courteously and effectively manage within agreed service level agreements (SLA).
• Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime.
• Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
• Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
• Ensure IT projects are progressed professionally and in a timely manner, ensuring projects are delivered on time and to budget.

Job Requirement :

• National senior certificate-Grade 12
• BPO experience
• Relevant tertiary qualification advantageous

Skills Required:

• Scripting experience (PowerShell and Python preferred, utilising SOAP and REST API technologies)
• An understanding of the latest security principals, techniques and protocols.
• Understanding of a Microsoft Windows Active Directory environment.
• Technical knowledge of database and operating system security.
• Experience with network technologies and with system, security, and network monitoring tools.
• Experience with Mail Security and Web Filtering technologies
• Familiarity with web related technologies (Web Applications, Web Services, Service Oriented Architectures) and of network/web protocols.
• Understanding of firewall/IPS/IDS principals and practices.
• Good understanding of the Microsoft Windows and Office security and patching practices (Ivanti/Shavlik desirable).
• Experience of Linux (Centos/RedHat preferred)
• Be able to demonstrate excellent problem management skills.
• Excellent business communication skills
• Excellent time management and prioritization skills
• An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.

Desirable skills :

• Be able to demonstrate an expert understanding of the major Microsoft packages namely Microsoft Windows and Office, including licencing and cloud services.
• Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP).
• Experience of working with ISO27001:2013 onwards.
• Experience in Financial Services or working in a regulated and secure environment.
• Degree in a relevant subject.
• Full and clean driving license.
• Experience of security services in large organisations. Experience in maintaining security systems and infrastructure.
• Familiarity with Identity Management / device access controls including multi-factor authentication.

Core Behavior:

• Huntswood’s employees are described as dependable, driven and collaborative. 
  The job holder should be able to demonstrate they are:
• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative.

go to method of application »

Job Overview 

The purpose of this role is to Oversee the end-to-end talent acquisition activities in line with business requirements and processes, executing against the talent acquisition strategy

Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• Provide daily operational guidance to the Talent Acquisition Team
• Create recruitment plans to meet ongoing recruitment demands and communicate effectively to the team.
• Ensuring team structure meets business forecasting & Resource Planning requirements.Strong alignment with hiring managers on the candidate profile, required headcounts, timelines monthly.
• Lead on Talent Pooling Activities
• Quality Control Mechanisms instituted and monitored within the environment.
• Reviewing and signing off on every new hire within operational support and leadership roles
• Attend and provide updates at the necessary capacity planning meetings, partnering with the planning team to plan for future training groups
• Complete new client onboarding and planning process, fully understanding the scope of work to be delivered.
• Foster good working relationships with all stakeholders, engaging on a regular basis.
• Review new starter performance within the training and operational environments.
• Plan and organise talent acquisition events/activations.
• Partner with the social media and marketing teams to ensure innovative advertising , monitoring the effectiveness of the interventions meet the desired expectations.
• Team Development and coaching on an ongoing basis
• Support hiring managers with the required document to commence the process Track and monitor process to meet the training dates as prescribed.
• Manage the referral program.
• Manage hiring timelines.
• Effectively manage any changes keeping the team well informed and providing the insight required
• Produce monthly business report against the key recruitment metrics.
• Continuously look for mechanisms to improve the Talent acquisition journey and candidate experience.
• Onboard of new staters in the team and follow a sign off process
• Actively recruit and interview on support roles when required
• Manage supplier relationships, SLAs and performance standards
• Manage the data integrity throughout the recruitment process.
• Review and ensure the sign off process is adhered for all support and operational management roles.

Job Requirements 

• Relevant Tertiary Qualification (HR) or related
• 3 years of management experience in TA (BPO)
• Worked on various ATS and proficient against standard recruitment tools and platforms.

Skills required 

• Sound understanding BCEA
• Diversity and inclusion strategies
• Proven Leadership Capability and ability to lead and motivate the team
• Excellent Stakeholder Relationships Management
• Drafting of Job Descriptions
• Talent Acquisition Strategies
• Highly organised and detail orientated
• Good analytical skills and reporting capabilities
• BPO & Volume hiring is a must have
• Agility and ability to work under pressure
• Excellent verbal and written communication skills

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

go to method of application »

Job Overview:

The Planning Analyst role is intended to support the operations through accurately forecasting contact centre demand, produce resource requirements and staffing plans to align to demand and highlighting opportunities for improvement.

Job Responsibilities:

• Production of forecasts, including workload, resource requirements and resource planning in support of financial and operational targets based on historical trends.
• Reviewing the accuracy of forecasts on an on-going basis ensuring minimum variance
• Complete trend analysis to understand reasons for customer contact/ changes in demand & workload, and present findings along with recommendations regularly to the relevant stakeholders
• Production of timely and effective advisor and team-based schedules optimized to meet business needs for quality and efficiency, and to accommodate for Contact Centre drivers. 
• Production of Interval, Daily and Weekly and Monthly Staffing Plans including all assumptions against requirements (IDP’s)
• Assist in the achievement of operational targets through schedule optimization to maximise service delivery and productivity.
• Balancing activities / staffing to ensure that service levels are being met and invoke agreed plans to utilise the capacity and maximise productivity
• Provide accurate and timely pre and post impact assessments of proposed business or operational changes affecting the Contact Centre workload or service.
• Identifying overtime requirements and approval of annual leave in accordance with forecasts and communicated in a timely and effective manner to the Contact Centres and highlighted recruitment needs when required.
• Ensure that all service affecting incidents are documented and considered within the planning cycle
• Assisting in the successful implementation of WFM and its supporting process across the campaign.

Job Requirement :

• National senior certificate-Grade 12
• Minimum 12 months of BPO experience
• Minimum of 6 months within a planning role
• National senior certificate -Grade 12

Skills Required:

• Planning and Organizational Skills
• Strong and adaptable communication skills
• Effectiveness and pays attention to detail Analytical skills.
• Logical thinking & Relationship Management
• Adaptability / Resilience with the ability to work under intense pressure.
• Good communication skills
• Strong Numerical Skills
• Strong MS Excel Experience
• Previous experience on a WFM Tool
• Effective decision-making skills

Core Behavior:

• Huntswood’s employees are described as dependable, driven and collaborative. 
  The job holder should be able to demonstrate they are:
• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative
• "It's not just about what we do, but the way we do it. And it's our values that make us special."

go to method of application »

Job Overview 

We are seeking a talented and experienced People Partner to join our team. The People Partner will be responsible for managing and implementing various HR programs and initiatives to support the organization's goals and objectives. The ideal candidate will have a strong understanding of HR practices, excellent communication skills, and a passion for supporting and developing employees.

Key Responsibilities:

• Partner with leaders and managers to provide guidance and support on employee relations,  performance management, and talent development
• Collaborate with teams to identify, develop, and implement HR solutions that are tailored to meet the specific needs of the business
• Conduct regular meetings with employees to address any HR-related issues or concerns
• Manage the recruitment and onboarding process for new hires
• Develop and deliver training programs to support employee development and retention
• Ensure compliance with all HR laws and regulations

Job Requirements 

• Bachelor's degree in Human Resources or related field
• Minimum of 5 years of HR experience, with a focus on employee relations and performance management
• Knowledge of HR best practices and current trends

Skills required : 

• People skills 
• Reporting 
• communication 
• Interpersonal 
• Organizational skills 

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative