Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 7, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services. Mango5 has built a reputation of delivering quality outsourced service offerings since December 2005. Our product offerings have always...
    Read more about this company

     

    Backoffice Support Specialist (UK)

    KEY RESPONSIBILITIES:

    • Task Management: Efficiently complete assigned cases/tasks and adapt to additional similar tasks as required within SLA. Utilize a consultative approach to understand and address internal stakeholder pain points, offering tailored solutions.
    • Performance: Achieve client-centric KPIs, including CSAT, productivity, and quality.
    • Campaign Management: Create and edit advertising campaigns, ensuring accuracy and relevance of information.
    • Content Creation: Generate client-facing content and reports, involving data pulling and collation, following a defined process.
    • Account Administration: Manage user access, including adding and removing account permissions.
    • Credit Allocation: Administer promotional credits to accounts on various cadences (weekly, monthly).
    • Problem-Solving: Conduct investigations into job visibility issues on the platform, including problem identification, ticket logging, management, and follow-up.
    • Proactive Approach: Tackle problems with a proactive, customer-centric mindset.
    • Internal Communication: Proficiently communicate with internal partners, using tools like Salesforce Chatter.
    • Technical Troubleshooting: Diagnose and resolve technical issues, work with new and existing integration setups, and engage extensively with our job aggregation system.

    REQUIRED SKILLS:

    • Quick learner with a knack for technology.
    • Passionate about resolving client issues.
    • Proficient in multitasking, prioritizing, and working under pressure.
    • Adaptable to evolving work environments; open to feedback and its integration.
    • High personal integrity, positively representing the company.
    • Exceptional organizational skills with meticulous attention to detail.
    • Team player with a collaborative spirit.

    QUALIFICATIONS:

    • Minimum 1 year in customer service, client success, or B2B client support.
    • Proven CRM experience in a support or related role.
    • Experience with JIRA Ticket Management and Salesforce CRM advantageous.
    • Strong oral and written language proficiency.
    • Proficient in internet navigation.
    • Problem-solving mindset with effective analytical skills

    go to method of application »

    Resume Coach

    Key Responsibilities:

    After the completion of a comprehensive training period offered by Mango5, successful candidates are expected to possess the following skills:

    • Review resumes and give constructive feedback via 10–15-minute video reviews
    • Guide job seekers in writing accomplishment-based bullet points and incorporating job-specific keywords
    • Make notes for job seekers as needed
    • Submit videos for QA review and make any necessary corrections
    • Tailoring reviews to address client concerns and meet target position requisitions

    Desired Skills:

    • Strong command of language and vocabulary.
    • Clear and concise writing.
    • Excellent grammar and spelling.
    • Detail-oriented.
    • Innovative and creative.
    • Proficient in research and verbal content review.
    • Adaptable writing for diverse client needs.
    • Keen ability to analyze and synthesize complex information.

    Requirements:

    • Matric or NQF Level 4 equivalent (required) 
    • A formal qualification in Linguistics, English, Journalism, or a related field (Advantageous)
    • 1 + years of working experience in a professional writing and editing environment (desired)
    • Experience with resume writing and formatting (Advantageous)
    • Experience with keyword identification/SEO optimization (highly advantageous)
    • Aptitude to accurately review and edit documents
    • Proficiency with Google Docs
    • Experience with quality assurance processes (highly advantageous)
    • Previous experience in Target-Driven Environments

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Mango5 Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail