Roles Available at Mango5

KEY RESPONSIBILITIES:

• Task Management: Efficiently complete assigned cases/tasks and adapt to additional similar tasks as required within SLA. Utilize a consultative approach to understand and address internal stakeholder pain points, offering tailored solutions.
• Performance: Achieve client-centric KPIs, including CSAT, productivity, and quality.
• Campaign Management: Create and edit advertising campaigns, ensuring accuracy and relevance of information.
• Content Creation: Generate client-facing content and reports, involving data pulling and collation, following a defined process.
• Account Administration: Manage user access, including adding and removing account permissions.
• Credit Allocation: Administer promotional credits to accounts on various cadences (weekly, monthly).
• Problem-Solving: Conduct investigations into job visibility issues on the platform, including problem identification, ticket logging, management, and follow-up.
• Proactive Approach: Tackle problems with a proactive, customer-centric mindset.
• Internal Communication: Proficiently communicate with internal partners, using tools like Salesforce Chatter.
• Technical Troubleshooting: Diagnose and resolve technical issues, work with new and existing integration setups, and engage extensively with our job aggregation system.

REQUIRED SKILLS:

• Quick learner with a knack for technology.
• Passionate about resolving client issues.
• Proficient in multitasking, prioritizing, and working under pressure.
• Adaptable to evolving work environments; open to feedback and its integration.
• High personal integrity, positively representing the company.
• Exceptional organizational skills with meticulous attention to detail.
• Team player with a collaborative spirit.

QUALIFICATIONS:

• Minimum 1 year in customer service, client success, or B2B client support.
• Proven CRM experience in a support or related role.
• Experience with JIRA Ticket Management and Salesforce CRM advantageous.
• Strong oral and written language proficiency.
• Proficient in internet navigation.
• Problem-solving mindset with effective analytical skills

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Key Responsibilities:

After the completion of a comprehensive training period offered by Mango5, successful candidates are expected to possess the following skills:

• Review resumes and give constructive feedback via 10–15-minute video reviews
• Guide job seekers in writing accomplishment-based bullet points and incorporating job-specific keywords
• Make notes for job seekers as needed
• Submit videos for QA review and make any necessary corrections
• Tailoring reviews to address client concerns and meet target position requisitions

Desired Skills:

• Strong command of language and vocabulary.
• Clear and concise writing.
• Excellent grammar and spelling.
• Detail-oriented.
• Innovative and creative.
• Proficient in research and verbal content review.
• Adaptable writing for diverse client needs.
• Keen ability to analyze and synthesize complex information.

Requirements:

• Matric or NQF Level 4 equivalent (required) 
• A formal qualification in Linguistics, English, Journalism, or a related field (Advantageous)
• 1 + years of working experience in a professional writing and editing environment (desired)
• Experience with resume writing and formatting (Advantageous)
• Experience with keyword identification/SEO optimization (highly advantageous)
• Aptitude to accurately review and edit documents
• Proficiency with Google Docs
• Experience with quality assurance processes (highly advantageous)
• Previous experience in Target-Driven Environments