Senior Assistant Adjudicator: Team Leader at Office of the Pension Funds Adjudicator

Description

• The OPFA is seeking to appoint a Senior Assistant Adjudicator - Team Leader in an exciting leadership role which offers the opportunity to lead a team in providing high service, while serving as part of the OPFA ManCo team.

Minimum Requirements and Key Competencies:

• Demonstrable experience in people management reflecting a strong capability to manage a team and motivate staff to achieve results.
• Strong administrative skills including ability to draft reports and being deadline driven.
• Computer literacy.
• Excellent verbal and written communication skills.
• Ability to think independently and critically about an issue and propose solutions.
• A high level of judgment, confidence, and decisive approach.
• Take initiative in personal development.
• Ability to perform in a high-pressure environment.
• Energetic self-starter.

Responsibilities:

• Assessment and allocation of complaints.
• Analysing submissions and directing further investigation.
• Quality control of draft determinations being submitted to the Adjudicator and/or Deputy Adjudicator for approval.
• Ensure that all complaints are administered according to the approved process and on the case management system.
• Signing of court filing sheets. 
• Manage a team of professionals including planning and monitoring activities, providing guidance, allocation of tasks, and maintaining a statistical record.
• Identify, report, and mitigate risks to the organisation and review risk mitigating actions within the area of responsibility.
• Adhere to all deadlines and turnaround times.
• Substantial input into the strategic planning of the organisation.
• Adherence to organisational values.
• Ad hoc projects and tasks.
• Preparation of weekly, monthly, quarterly, and annual reports when required.
• Actively participate as a member of the OPFA ManCo and other committees as and when required.
• Actively engage with stakeholders on matters of mutual interest.
• Talent management. 

Behavioural Attributes:

• The potential suitable candidate must be a strategic and creative thinker, passionate about service delivery, and be able to thrive under pressure. Attention to detail and a passion for accuracy are essential.
• The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy. Energetic, outcomes and solutions driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism.

Remuneration: 

OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.

Requirements

• A Bachelor of Laws Degree (LLB).
• Admitted Attorney or Advocate is an added advantage.
• 7 years’ relevant experience of which 5 years’ middle to senior managerial experience in a legal environment preferably at a regulatory body, ombudsman, or pension funds administrator.
• Ability to work on a case administration system dealing with high volumes of complaints.
• Ability to review draft determinations.
• Ability to assess facts, interpret legislation and provide guidance to team members.
• Experience in the financial services sector will be an added advantage.
• Extensive knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator.

Key Competencies:

• Demonstrable experience in people management reflecting a strong capability to manage a team and motivate staff to achieve results.
• Strong administrative skills including ability to draft reports and being deadline driven.
• Computer literacy.
• Excellent verbal and written communication skills.
• Ability to think independently and critically about an issue and propose solutions.
• A high level of judgment, confidence, and decisive approach.
• Take initiative in personal development.
• Ability to perform in a high-pressure environment.
• Energetic self-starter.