Latest Jobs at Altron Managed Solutions

About the job

Job Purpose:

Responsible for maintaining planning and scheduling systems. Prepares objectives schedule, master project schedule, manpower schedule, et cetera. Monitors progress of a project against plan and keeps man-hour reports. Reports deviations and recommends corrective action to management.

 

This role will be responsible for the management and delivery of some of the rebuild projects relating to store opening and restoration after the civil unrest. Standard project management principles and requirements will apply.

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Job Description

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

• First time fix rate and recall rate under the stipulated requirements.

• Maintain customer relationship.
Internal Processes

• Be productive based on the calls allocated to them.

• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).

• Maintain and manage sufficient boot stock.

• Complete administration within time frames as per policies.

• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.

• Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
Human Capital

• Complete own training and development objectives as per agreed timelines in the personal development plan.

• Ensure that all policies and procedures are followed according to the company requirement.

Job Requirements:
Qualifications & Experience:

• Matric or other equivalent qualification preferable

• A + and N + Qualification
Knowledge

• 2 years’ experience in maintaining equipment in an IT environment
• 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage
Skills

• Computer literate in relevant operating system

• Mechanical skills • Electronic skills • Soldering skills

• Fault-finding techniques

• MS Office
Attitude/ Behaviour:

• Communication • Perseverance

• Attention to detail

• Dedication to Customers

• Flexibility

• Self-Development

• Integrity

• Problem Analysis

• Output orientated

 

Education

National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required), National Diploma: Information Technology (Required)